Every review we hold for the ABERDEEN office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBoth Trevor and Heather were fantastic
Both Trevor and Heather were fantastic. They answered the phone whenever I called and replied to emails promptly. They kept me well informed and were just lovely to deal with. Would certainly recommend and use again.
Polly · 1 March 2023
Agent replied · 22 December 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
★★★★★ 1/5
TrustpilotAwful
This is not a law firm you should engage. They bamboozle you with poorly drafted letters that are beyond comprehension and then charge you £38 when you ask for clarification. They charge you for work even if it is an estimate. If you engage them, they will bury you in a maze of legal speak and an avalanche of inexplicable billing.
Adam · 29 July 2024
Agent replied · 24 August 2024
Our clients are at the heart of everything we do, and we take your feedback very seriously. We have passed your comments to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing) to ensure that your concerns are thoroughly reviewed. If you would like to discuss your concerns further, please contact gary.tyman@gilsongray.com or cherie.mcbean@gilsongray.com. Thank you for helping us improve our services.
★★★★★ 5/5
TrustpilotAmazing service
We were so happy with everything from start to finish. Always easy to contact, super efficient, we felt like we were kept informed every step of the way and just had an all round wonderful experience. Everyone we dealt with but especially Alice was always so friendly and never made us feel like we were a bother and were just so helpful. Absolutely brilliant service!
Jessica · 29 April 2023
★★★★★ 1/5
TrustpilotPick up the phone!!!! risk of chain collaps
For the love of god pick up the phone.Chain of 6 at risk of collapse due to no one picking up the phone despite 2 solicitors constantly trying for days. I have no option but to call every 5 minutes as they have again rejected the call from our solicitors
Ian · 3 December 2024
Agent replied · 22 December 2024
We are unable to speak with you direct about this matter as you are not a client of our firm. We have asked your solicitor to update you on the current position with regard to your case. We understand that there is a delay elsewhere in the chain. That delay does not rest with our firm. Your solicitor will be able to advise you on this.
★★★★★ 5/5
TrustpilotI cannot recommend this company enough
I cannot recommend this company enough. I worked with Sally who went beyond the call of her role in getting a sale across the line despite very difficult circumstances.
BRAND · 1 June 2023
Agent replied · 22 December 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
★★★★★ 1/5
TrustpilotSee previous posts re
See previous posts re: sale of my sisters flat... sale now off. 6 months, yes, 6 months!¡!!! Only just responded to an email sent at beginning of October!!¡ utterly dreadful. Blaming lease complications which were dealt with 8 weeks ago. Back on market. New interest already received hopefully will be settled with new buyer and proper solicitors within next few weeks.... just checking to make sure that they are not using gilson gray....... All you guys out there reading these reviews - they are all genuine and so sad.... you have been warned!!
James · 20 December 2024
★★★★★ 5/5
TrustpilotFirst class service
First class service, knowledgeable,seamless transition from start to finish. All staff helpful and readily available
Gary · 22 December 2025
Agent replied · 25 December 2025
Dear Gary
Thank you for taking the time to share your feedback. We’re pleased to hear you found our service knowledgeable and seamless from start to finish.
Regards,
Gilson Gray LLP
★★★★★ 5/5
TrustpilotPurchase and sale
Alan was really friendly and attentive, got back to us quickly when we had queries and kept us up to date throughout.
Adam · 26 April 2025
★★★★★ 5/5
TrustpilotJoanne Smith has been fantastic to deal…
Joanne Smith has been fantastic to deal with, speedy and prompt throughout. Would highly recommend and look forwards to our next mutual case.RegardsStewart
Stewart · 13 October 2023
Agent replied · 22 December 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
★★★★★ 5/5
TrustpilotHi my Dad has asked me to say how…
Hi my Dad has asked me to say how brilliant Letaye Revill was in the sale and purchase of his new home.
Isabelle · 17 October 2023
Agent replied · 28 January 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know. Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again! We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback. We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
★★★★★ 1/5
TrustpilotAwful
Awful - Don't use these if you want any actual communication or updates on what is happening. No urgency, no care, not bothered if the chain is about to fall apart. and they charge a daylight robbery fee (sorry thats called a file opening fee) of £400 for absolutely no additional work
Daniel · 26 September 2024
Agent replied · 23 November 2024
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
★★★★★ 5/5
TrustpilotQuality service excellent communication.
Outstanding service for price a lady called lilia Alder straight to point .Would highly recommend for house sale completed within a couple of months no hassle.
Miss · 29 May 2026
★★★★★ 1/5
TrustpilotAbsolutely terrible
Absolutely terrible. What a disgrace. If i conducted myself the way this company does I’d be under performance management measures. 3 or 4 times to return same forms and no updates. My recommendation is that they stop conveyancing or invest in staff training urgently as they are an embarrassment to the profession.
Shan · 23 September 2024
Agent replied · 23 November 2024
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
★★★★★ 5/5
TrustpilotProactive and great communications
I am an estate agent and one of my clients instructed Joanne Smith to act for him on his sale. It is rare for me to feel the need to leave a review but I found Joanne to be very proactive throughout and her communication with both myself and my client was top class. I hope that we can work together again at some point in the future!
Rob · 25 October 2023
Agent replied · 28 January 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know. Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again! We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback. We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
★★★★★ 1/5
TrustpilotShocking
Shocking! Imogen rang to tell me that title deeds for my brother were NOT held there when in fact they were held there!!!
Lorraine · 3 June 2026
★★★★★ 1/5
TrustpilotPlease seriously consider finding an…
Please seriously consider finding an alternative Solicitor, regardless of your Estate Agent or broker recommendation. They cause constant hold up's, mismanage cases, offload the work to inexperienced paralegals, change the goalposts and are terrible to make contact with/reply to urgent queries (even when the Estate Agent complains to one of their managers). Their delays made me ill and nearly lost me my buyer.
Julia · 20 January 2024
Agent replied · 28 January 2024
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing). If you would like to discuss your concerns, please contact gary.tyman@gilsongray.com or Cherie.mcbean@gilsongray.com.
★★★★★ 5/5
TrustpilotFirst time buying with ease
Everyone at the company made the first time buying process very easy. From Douglas Hardwick at the start and Kirsty McNally throughout, they were all very helpful and kept us informed throughout. I would definitely recommend using this firm.
David · 22 January 2026
★★★★★ 5/5
TrustpilotMohammed Arfan for Gilson Grey gave a…
Mohammed Arfan for Gilson Grey gave a 6* experience for my house purchase. I was on a timescale and Mohammed worked hard to make sure the purchase went through as quickly and efficiently as possible, the purchase completed within 6 weeks. He kept me updated every step of the way and acted on responses from the sellers solicitor on the same day. Would absolutely recommend. Thankyou
Katie · 31 October 2023
Agent replied · 28 January 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know. Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again! We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback. We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
★★★★★ 1/5
TrustpilotDON'T DO IT
I only gave them 1 star because it won't let me give 0. Where to begin...Communication = ZEROCompetency = ZEROAccountability = ZEROIf you know what's good for you, you won't waste your time or money. I lost 4 weeks because they just couldn't be arsed to do any work. I fired them ASAPtually.
Mizzy · 20 July 2024
Agent replied · 24 August 2024
Thank you for your feedback. We apologise for any frustration you may have experienced, particularly regarding the recent communication issues. We take pride in delivering excellent service, and we understand how essential effective communication is for our clients.Recently, we upgraded to a new telephone system to further enhance our client experience. Unfortunately, there were some initial teething problems, which made it difficult for clients to reach their dedicated conveyancer. We deeply regret any inconvenience this may have caused.Our clients are at the heart of everything we do, and we take your feedback very seriously. We will pass your comments to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing) to ensure that your concerns are thoroughly reviewed.If you would like to discuss your concerns further, please contact gary.tyman@gilsongray.com or cherie.mcbean@gilsongray.com. Thank you for helping us improve our services.
★★★★★ 1/5
TrustpilotThese people are the scum of the Earth
These people are the scum of the Earth. Not only they do NOT deliver their services, they take advantage of vulnerable families and are simply the most unscrupulous “professionals” I’ve ever had to deal with. Do NOT hire them under any circumstances, unless you want to waste money, time and your dignity.
HRR · 21 September 2025
★★★★★ 5/5
TrustpilotEmily Wray made the whole process run…
Emily Wray made the whole process run smoothly from start to finish. Our buyer wanted a quick transaction and Emily made sure that happened. We even had documents sent over for us to sign on a Sunday morning! Emily was so professional and pleasant to work with, so we would definitely recommend this company with confidence.
Sandra · 28 April 2023
★★★★★ 1/5
TrustpilotWhat a shambles this company is
What a shambles this company is. Delayed completion over and over again due to losing documents that the buyer had already provided to them, not finding things in their file and no updates provided to my solicitor, they nearly cost me my onward purchase. Shocking service levels.
Navroop · 3 October 2024
Agent replied · 23 November 2024
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
★★★★★ 1/5
TrustpilotDO NOT USE!!!!
WORST LAW FIRM IN EXISTENCE. DO NOT USE UNDER ANY CIRCUMSTANCES. 13 WEEKS INTO MY PROPERTY PURCHASE, AND NOT A SINGLE CALL FROM MY CONVEYANCER. NO CORRESPONDENCE. NO RESPONSES TO EMAILS. EXTREMELY SLOW SERVICE. PROPETY TRANSACTION IS DELAYED BECAUSE OF THEM!!! AVOID LIKE THE PLAGUE.
Ramial · 31 October 2024
Agent replied · 22 December 2024
Thank you for your feedback. We apologise for any frustration you may have experienced, particularly regarding the recent communication issues. We will pass your comments to Lisa Jackson (Head of Operations). If you would like to discuss your concerns further, please contact complaintsengland@gilsongray.com.
★★★★★ 5/5
TrustpilotExcellent Service and Support
Heather and the team provided an excellent service whilst recently dealing with my property purchase and other related/unrelated issues that I needed help with subsequently. Helpful, friendly and really competent at keeping me informed and up to date with how my related advice was progressing.... Would highly recommend for any of their available services and thanks again!
Ed · 23 February 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
