The Law Practice ABERDEEN reviews

★★★★★ 1/5

Trustpilot

The worst solicitor I have ever dealt…

The worst solicitor I have ever dealt with and I have dealt with scores of them. They ignore clients emails for weeks on end. Say they will do things and don't. I am buying in a new build block and every buyer using this solicitor has been delayed completing by months where as the other solicitors acting for buyers all moved in two months ago. Stay away! I am surprised they have not been closed down by the Law Society.

Alex · 3 September 2024

★★★★★ 1/5

Trustpilot

Awful, threatening and useless

Received a letter from them regarding a debt owed to a company I've never heard of. COEO SECURITISATION LTD AS THE ASSIGNEE OF KLARNA TO BE PAID TO AJJB LAW.That's 3 different companies seeking one payment which is nothing to do with me. Having contacted ajjb law they have said the debt was purchased/sold to COEO SECURITISATION LTD and since the email address isn't mine that the debt has been written off as fraudulent and no further action is to be taken. Not to mention your letter is the only communication I have ever recieved about this debt So you can stop threatening court action and get better printing paper. Your logo head on the letter is blurry and I can hardly make out any of your office information in the pale gray writing font at the bottom, most people would assume this a scam or fraudulent letter because it doesn't look professional and you also don't provide contact information for yourselfs.Edit:-See the below reply from them that more than proves my point. They aren't willing to make contact and force you to contact the debt company instead... Clearly unable to read what I have stated in this review

R · 31 August 2024

★★★★★ 1/5

Trustpilot

Excessively slow and hard to contact.

I choose these solicitors on recommendation from my mortgage provider, but now wish I hadn't. My solicitor is Letaye, and they have been extremely slow with responding to enquiry's and progressing the sale. I am currently 6 months into a sale where there is no chain on either side, with no major issues. Progress only seems to be made after I question why things are happening, and certain enquiries have only been made 4 to 5 months into the sale which should have been made at the start. Both me and the sellers solicitors have had issues in receiving responses from the solicitor. This will likely lead to more fees due to the expiry of my original mortgage offer. In addition to this, there have been multiple times where the solicitor is on holiday for extended periods of time, and instead of being covered for, all progress has stopped, further slowing the sale. I would highly recommend using a different solicitor.

Henry · 19 August 2024

★★★★★ 1/5

Trustpilot

They are not as good as you may think them to be

I decided to go ahead with this company as they sold quite a few flats in my block . I thought they seem to be doing something right and decided to go ahead with them despite them charging way more than other estate agents. The very first meeting with their agent I was told they have access to pool of investors and hence they are different. When my flat went to market it had a measly 4 or 5 views. Some one decided to put in an offer that I was advised to accept which I did only to find he retracted and withdrew leaving me high n dry. The flat was back in the market again second time and I was forced to sell it to the guy who offered me home report value. The whole process took me 4 month. They promised me in the beginning that I would be likely to get at least 20K more than the home report and hence went ahead but found out that they had no investors or anyone else that they mentioned they have access to. Don't believe them when they present themselves as somehow better than other estate agents. i sold my flat at a home report value and it took them 4 months to complete the sale and they did not waive or reduce their commission by a Pence despite the delay . This company is all smoke and mirrors. Don't fall for them , they are not what they claim to be .

Mohammed · 16 August 2024

★★★★★ 5/5

Trustpilot

Great Service

Great Service! Joanne Smith and the team were brilliant! Our house purchase was smooth and lessen the stress as first time buyers. Joanne was very responsive and quick. We got our land registration in less than 2months! Highly recommended!

-she- · 9 April 2024

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID!!!

AVOID AVOID AVOID!!!This is the worst company any one dealing with the sale/purchase has ever dealt with. Please read the "real" reviews on this page. If you want your purchase/sale to go through 2/3 times longer than expected and receive the worst service you have ever. Then don't say we didn't warn you. They just don't care and request the same information 3-4 times even though they have it. What an absolute nightmare!!

Dan · 28 November 2024

★★★★★ 1/5

Trustpilot

Communication

Again, I would give zero stars if I could, have only had automated replied until I complained, amazingly got a reply, but as I emailed back... another automated replyWe had to pull out of our purchase due to the survey, sent them the survey immediately and said we would not be purchasing, 2 days later they sent the contracts! I complained and 4 days later they called asking had we signed the contracts. Atrocious customer care, AVOID!!!!

Mr · 26 September 2024

★★★★★ 5/5

Trustpilot

Alan always responded to my questions, patient and fast…

Alan always responded to my questions just about immediately. No matter how many, how complicated or how "stupid" they were.

Lisa · 23 May 2026

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

We really wish we had read the reviews before going with the company for the sale of our house and the purchase of a property. They came recommended by Money Supermarket who seriously need to stop recommending them.We have a very straight forward case in that we are moving into an empty house and our buyers are first time buyers, meaning though there is a chain, it is minimal. We enlisted GilsonGray on 18th March. Upon enlisting, we were told we would receive a welcome pack, which has still not materialised. We are a same sex, married couple, both female, who have been referred to as sirs by two conveyancers multiple times, even after informing them this is not the case, prompting us to believe we have been victim of homophobia.As we have not long gotten married, my wife’s surname has changed and we had to send off our only copy of our marriage certificate. We sent this, signed and tracked, and GilsonGray lost it temporarily. We literally begged via email for them to actually bother to look for it and send it back as we needed it for our mortgage application, yet we found ourselves two weeks later pleading again, this time on the phone, for help. The only useful person we’ve communicated with in all of this, who unfortunately is not one of our conveyancers, answered the phone and found our certificate, which he informed me had been ‘sat on a pile waiting for scanning’ for the past fortnight. Little did we know, after two months of so called proceedings, GilsonGray hadn’t even STARTED work on our sale, thus had not produced or sent the contract to our buyer’s solicitors. They attempted to blame this on us, claiming we had not paid the £39 they required to start this work, yet we weren’t aware of this payment until 8th May, when we were emailed by a secretary, and she then took several days until 14th May to let us know how to send the payment/where to send it.Following this, we have been asked to fill out the same forms multiple times, have had to spend a fortune on next day postage as they have been waiting far too long to ask for signed documents. These have also been asked for days apart, meaning more and more money on postage. We are now almost at our 5 month mark, with zero response to emails and calls. They will not respond to me, my wife, either estate agents and none of the other solicitors involved. We have also been lied to on multiple occasions and only found out due to us making calls and visiting estate agents who have made additional calls for us. We are less than 24 hours from the house we’re buying going back on the market as the sellers have had enough, we have emailed and emailed, begged and pleaded, CC’d in the so called partner in conveyancing, Cherie McBean, as advised in lots of replies on other reviews, and still nothing. You’ve ruined our lives the last 4 months. Cheers a bunch. We look forward to making a formal complaint and gaining the support of the financial ombudsman if necessary.

Rachel · 2 August 2024

★★★★★ 4/5

Trustpilot

Great service

It was prompt, detailed and smooth. Tracy and Andrew were wonderful support, answered our questions and clarified details during the buying process.

Mr · 24 December 2025

★★★★★ 5/5

Trustpilot

The service was very professional with excellent customer service.

The service was very professional with excellent customer service. Alan Craig kept me up to date and answered all of my questions promptly.

William · 18 December 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs !

Avoid at all costs ! We were assigned these solicitors by the agent we were buying through. In 3 weeks they had done nothing, they didn’t even chase up a memo of sale, I had to do it ! Afsha, who is mentioned numerous times in bad reviews, has a disgraceful attitude, extremely rude and even ‘confused’ my partners mother, who passed away during Covid, as my mother. The bosses there just try to cover it up by saying she ‘gets confused’. This company deals with legal documents daily yet can’t get simple things right like names, dates, properties. AVOID AT ALL COSTS !!!

Jordan · 30 July 2024

★★★★★ 1/5

Trustpilot

zero communation,zero manners,zero…

zero communation,zero manners,zero confidence,zero credibillity,disgracefull and should not be allowed to operate.when you read the reviews its clear that they could go bust at any moment.and what will happen to your money if they do?i have no confidence in these people and i think my elderly mother will become homeless because of these people.none of the other solicitors want to deal with these jokers. i was warned by the estate agent about these people before i appointed them, and oh boy do i whish i had listened.even if your half way through...switch!!! drop them!

Jump · 29 July 2024

★★★★★ 5/5

Trustpilot

Great service for a landlord

Lisa England is an efficient, friendly, proactive agent - she’s a pleasure to deal with

Jane · 20 February 2026

★★★★★ 1/5

Trustpilot

Unless

Unless, spent weeks with no contact, I then contacted myself finally to see how things going to get a reply 'I no longer work for this firm' I ring up and ask what's going on, they decide to drop my case because I cannot sit down with my ex partner to complete forms out together. If you are going through a divorce or break up do not use this company. I informed them the situation from the start for them to eventually say they won't take my case any longer after stringing us along

Amber · 21 July 2024

★★★★★ 5/5

Trustpilot

Lisa England was great

Lisa England was great - very helpful and she has done a great job

Rory · 20 February 2026

★★★★★ 5/5

Trustpilot

As a first time home buyer

As a first time home buyer, I was extremely nervous that I would go through the entire process feeling stressed and ill-prepared. However, having Joanne assigned to my case was the biggest blessing! She made my life 1000 times easier and was always incredibly kind, patient and informative. She always demonstrated that she had my best interest in mind and wasn't just there to get a cheque. I would not have been able to have such a pleasant experience without her and can confidently say that she played a massive part in me securing my first home in a timely manner! Thanks so much Joanne!

PS · 18 July 2023

★★★★★ 2/5

Trustpilot

Communication was awful

Communication was awful from the beginning of buying our house, admin did not respond to emails or phone calls efficiently and it seemed to go to different people every time who did not work on our case. Once we were assigned a solicitor she did not answer our calls except maybe once a week after a while; we had to continually phone and leave messages and never knew when the call would be answered. When we were ready to complete the solicitor did not request the funds to be released in time so we had to delay until a more inconvenient time. I do not recommend this company if you want a smooth and easy process with clear communication. I have given 2 stars as Lucy who took over to finish completing the purchase phoned us twice in one day to keep us informed and got it done efficiently.

Eloise · 24 June 2024

★★★★★ 5/5

Trustpilot

Excellent service from start to finish…

Excellent service from start to finish couldn’t recommend Tracy enough, always on hand whenever we had a question. Very efficient throughout!

Nichola · 17 December 2024

★★★★★ 5/5

Trustpilot

Excellent Conveyancing Manager Marika was…

Our Conveyancing Manager Marika was excellent start to finish. The transaction became complex and required a significant amount of follow up which she and her colleagues, were diligent and timely in executing. So was very pleased with service. Thank you !

Peter · 22 December 2023

★★★★★ 5/5

Trustpilot

Both Chloe and Connor were…

Both Chloe and Connor were communicative, efficient and helpful, which was invaluable given this was our first time purchasing a property.

Jonny · 13 December 2024

★★★★★ 5/5

Trustpilot

The best solicitors for me

The best solicitors for me! If you want attention, professional attitude, fast and easy communication, these are your people!

Angel · 9 May 2026

★★★★★ 5/5

Trustpilot

Outstanding. Professional and efficient

Professional and efficient. In particular Hannah Exton and Dominic Reeve have provide an outstanding services are supported us through the process with expertise and the support needed when managing the stress of a house move. Thank you both!

Elizabeth · 23 January 2024

★★★★★ 1/5

Trustpilot

Communication is non existant

Marika never answers phones or emails. Day of so called completion she was absent. Never told us she was she wasn't in the office. Completion day didn't happen even tho our removal van was packed and ready to go. One of her colleagues told us it wasn't happening approx 4pm. All my belongings had to go in storage at short notice and accrued storage and redelivery fees of approx £1000!!! Removal company couldn't be delivered until the Wednesday after. Having to sleep on an air bed in an empty house for 5 days. Of course nothing happens over the weekend. No one called to tell us what was happening Monday morning. I called to find out. She didn't answer phone through out the day. My estate agent couldnt get hold of her neither could my vendors estate agent. 5pm I received a call from my vendors estate agent saying I could collect the keys. I had to contact Gilson Grey (Marika didnt answer) to see if I could actually collect my keys. Marika didn't pay my mortgage off immediately therefore another mortgage payment taken out (£1200) for no reason. Absolutely shocking experience from start to finish. Communication non existent. Still wanted paying on full. Will never recommend.

Vee · 22 May 2024