The Law Practice ABERDEEN reviews

★★★★★ 5/5

Trustpilot

Natasha Candlin was brilliant…

Natasha Candlin was brilliant throughout the entire process of purchasing our first home. She always replied very promptly and with detailed and thorough answers. Would highly recommend Gilson Grey and in particular Natasha if you are looking to buy/sell your home.

Louis · 27 October 2024

★★★★★ 5/5

Trustpilot

Well done Helen Hirst

Helen Hirst was excellent in managing and completing within the time frame required even though difficulties arose from the opposition solicitors, Helen still navigated us through allowing us to exchange and complete the same day without any further delay.

Parris · 18 October 2024

★★★★★ 5/5

Trustpilot

Moving house

Marika Stucley-Lucas was very professional, friendly and attentive to our needs. She has a very friendly approach and guided us through the stress moving house. We were informed at every stage from start to completion. It was a pleasure to deal with her.

Susan · 15 July 2024

★★★★★ 5/5

Trustpilot

I had an excellent experience with…

I had an excellent experience with Gilson Grey purchasing a property

Miss · 23 September 2026

★★★★★ 1/5

Trustpilot

DO NOT USE - AWFUL!!

DO NOT USE! totally incompetent, never reply. missed exchange because they ignore all emails and voicemails. Dimple Vaisnav is our contact and she never replies or answers the phone. Do not trust this company!!

Victoria · 28 November 2024

★★★★★ 1/5

Trustpilot

Firm recommended by the estate agency for commission

This firm was recommended by the estate agency to our seller (in exchange of a commission).Now, a straight forward sale with no chain is taking forever. Our solicitor is still waiting for replies to her enquiries sent in August (now December).Both our solicitor and the estate agent have been contacting them for weeks and weeks to move things forward, but we are still at the same point. The estate agency has stopped recommending this firm now as they have several clients completed stuck with no communication or even basic understanding of conveyancing. But suddenly, the firm is getting 5 stars reviews, being praised for their efficiency and fast service. Do you treat your clients differently then? Or do you get your 5 stars reviews the same way you get recommendations from estate agencies (💷)?

Laura · 19 December 2024

★★★★★ 1/5

Trustpilot

The reviews here say it all

The reviews here say it all. I have never dealt with a less professional outfit in my life. Impossible to get hold of; every email is automatically replied to with an automated delay response; voicemail boxes are always full so no messages can be left, I have yet to have a conversation with our actual conveyancer - if she even exists, our buyers can't get hold of them. This is the most appalling firm of 'legals' cowboys.I fully expect to be replied to here with the same pat response others have received. The only response that will be acceptable is to halve their fee and guarantee a response to all communications within 24 hours.

DB · 16 December 2024

★★★★★ 1/5

Trustpilot

Absolute waste of time and no faith in them

The prompt is what has gone wrong, the real question is what has gone right! I accepted an offer back in July and we are still nowhere close to exchange of contracts. I have sent an excess of 50 documents and I am not convinced these have been properly reviewed, saved or shared with the buyer.You can never get through to them on the phone. I have done a lot of leg work contacting my previous conveyancer from when I bought the house years ago and even contacting management companies for info.My original conveyancer Amanda Carr would go weeks without contacting me and then left - and I only found out she left the firm from an auto response.I made a complaint through the formal process 2 weeks ago and have not even had an acknowledgement. I have contacted every partner on the website for help as of today.Shoddy work, poor communication and endless waiting is driving me up the wall!If I could rate Zero, I would!

Heather · 12 December 2024

★★★★★ 1/5

Trustpilot

watchdog at bbc.co.uk my next step

Communication has been atrocious - Same old story as all the other reviews (I’m reserving my energy to tell my story as it’s sounding like groundhog day looking at all the other reviews)we were all set to move today 5th dec. we didn’t thanks to G&G - Waiting to hear if our buyers are pulling out. Currently sat on boxes upon boxes so close to xmas, lost out on removal deposits, days taken off work, •internet is now off and my husband works from home running a software company •i’ve now lost 4 days worth of income from clients because i’ve had to cancel my classes•We are helping our onward chain cover her removal cost as she’s lost deposits - as have we (We can’t afford to but will take the hit elsewhere) but we need to move literally now

Emily · 11 December 2024

★★★★★ 1/5

Trustpilot

absolute waste of time

I am really not sure how I can be constructive with this company as they dont listen.Having been very dissatisfied at the length of time it took to sell a property I owned with no chain[7 months]I contacted there complaints dept 3 weeks ago and surprise surprise I have not had a reply as yet.I can only assume there complaints dept is very very busy.The only response you ever get is generic,when you contact the complaints dept they never respond

Tony · 10 December 2024

★★★★★ 1/5

Trustpilot

Does anyone even work there?

I can only repeat what has already been said on here. Zero communication - our case officer might as well not exist. Chased her via email and phone calls for weeks. She never answers the phone. Apparently they've had our contract since October but we only know that because we've spoken with the seller. We are now closing our file with them and going elsewhere. I'd rather take the hit and lose some money than deal with this company a second longer.

Daniel · 6 December 2024

★★★★★ 1/5

Trustpilot

Absolutely shocking service

Absolutely shocking service, third time lucky we eventually completed Friday after our estate agent running around Friday morning, to solve an issue that should have been picked up the middle of last week. Lost one purchase due to the delays, has taken weeks to action things when you eventually get through you are told that our solicitor had it days ago and has sat on her hands. Honestly avoid I wish we had not gone with a recommendation from our mortgage broker.

Suzanne · 5 December 2024

★★★★★ 1/5

Trustpilot

I actually can’t believe there’s a…

I actually can’t believe there’s a company as inept as this. Because of this “law firm” I’ve already lost out on £150 for a removal van because they didn’t order the funds in time, I found this out two hours before I picked it up.Now I’m sitting in a house filled with boxes waiting to exchange today December 4th (which I highly doubt) if it doesn’t complete I’ve very tempted to pullout of the entire thing.Please don’t waste your time and money on these absolute mouth breathers. (That’s me trying to be polite) if it doesn’t happen this week I’ll be visiting the office in person.We will see.

Fionn · 4 December 2024

★★★★★ 1/5

Trustpilot

I wish I could give them 0 stars

I wish I could give them 0 stars, over 60% 1 star reviews sounds about right! Our sellers have Gilson Grey as their solicitors and the incompetence is unbelievable I don’t know how the law society haven’t closed them down and I would recommend all 1 star reviews reporting them. They do not communicate for weeks and have delayed our completion considerably despite all parties agreeing to a completion date at great personal cost to us. I can’t believe they are allowed to keep operating. When you charge for a service you can’t deliver it’s fraud and clearly by the number of negative reviews this firm can’t deliver the service they claim to offer.

Alex · 2 December 2024

★★★★★ 1/5

Trustpilot

1 star is generous for this company

1 star is generous for this company. They are absolutely awful from start to finish. The sellers we were buying from used this solicitor based on a recommendation from the estate agent and they made the process of purchasing our first house stressful and unenjoyable., Where to begin, they have ZERO communication skills, unprofessional and incompetent. It took them around 6-7 weeks to respond to enquiries sent from our solicitor and 80% of them were not responded properly/wrong. Not only that but our solicitor had to create the contractor for them because they were not competent enough to do it themselves. Imagine calling yourself a solicitor and not being able to write your own contracts! I doubt this review will even get escalated judging by the generic replies to everything on this Trust Pilot page. We will be putting in a formal complaint and making sure the people involved are named and shamed.

Oliver · 30 November 2024

★★★★★ 1/5

Trustpilot

Right from day 1 the service was…

Right from day 1 the service was unprofessional, we had an initial case handler called Francesca who then left then numerous other people were sending emails requesting information we tried ringing them and they never answered and the one time someone called me they was working from home with kids in the background and must have been cooking tea and it sounded like she had been drinking as she was slurring her words We had a total of 8 different people working on our house move including a few snowflakes who couldn't take feedback or comments without crying to their managersomeone working from home told me she knows her number that was given to us doesnt work and would not provide us another way of contacting her as she never answered any emails This company is a sham and airing on being fraudulent and could come under failure of the trades description actThe whole company is a joke stay away at all costs

Vince · 23 November 2024

★★★★★ 1/5

Trustpilot

Dreadful company - avoid at all costs

Would give zero stars if possible. As others have said they don’t answer emails, phone calls and no call back if you request one. Have been asking for an amended contract for my purchase for 10 WEEKS and confirmation they have some documents I sent them and still have not received an answer. I have made an official complaint and was assured it would be looked into and someone would call to ‘reassure me’. Nothing. No communication at all. Service not improved and I’m very concerned that I will lose my purchase property. Sending emails practically every day now and still no answers. Given up phoning. Causing untold stress - not sleeping and worrying all the time. If they are so busy they don’t have time to communicate or do the work they should not take it on. So much for their statement ‘our clients are at the heart of everything we do’.Avoid these people at all costs!!!!!! Don’t know how they are allowed to practice. I know they won’t, but it would be good if someone would actually call ME to discuss this as I have contacted their ‘named’ conveyancing/complaint managers with no joy apart from ‘we’ll investigate’. Avoid this firm at all costs. I will be taking this to the ombudsman if it is not resolved satisfactorily and the service improves.

Linda · 22 November 2024

★★★★★ 5/5

Trustpilot

Exceptional …

Excellent experience and efficient service from start to finish. Was a seamless process and the customer service from Tracey was exceptional. Can’t recommend enough for buying and selling your property.

Sinead · 17 December 2024

★★★★★ 5/5

Trustpilot

Very helpful and knowledgeable dealt…

Very helpful and knowledgeable dealt with problems quickly and without fuss.

Mike · 5 September 2026

★★★★★ 1/5

Trustpilot

Indescribably awful - like the worst sort of soap opera

With no chain, a buyer with a sound mortgage offer, a very good survey and no controversial issues of any description, you’d think selling our property would be a breeze. The agent we used really wasn’t very good. But in comparison with the service offered by Gilson Grey he was an absolute miracle of efficiency. GG was on the panel of solicitors put forward to our buyer by the agent. Not sure what the qualifications are to be on this panel, but competence, efficiency and good service are clearly optional (and not available at any time in this case).I imagine our poor buyer, inexperienced, first time and working abroad, must be regretting that she selected them; we certainly are. GG failed to answer or return calls or reply to emails, sent paperwork to the buyer’s UK address knowing she was working abroad, and laughably failed to provide bank details to the buyer so she could make her deposit. When she did get the bank details so she could make the deposit she paid extra to get it to them on the same working day. And guess what. They failed to acknowledge safe receipt for THREE further working days. Even our fairly phlegmatic solicitors were climbing the walls by this point.But there’s more! GG failed to do any money laundering checks until late in the day & then the person ostensibly handling the case went on holiday at the last minute without telling anyone or arranging cover. They were reliably awful to the last and when we eventually completed it was hours later than expected. Quite extraordinary behaviour and horribly stressful. The way we feel at the moment is that if we were ever involved in a house sale or purchase again and found the other side had instructed GG we would ask them to change solicitors or would have to walk away from the deal.

Kate · 8 November 2024

★★★★★ 1/5

Trustpilot

Go somewhere else!

Awfull doing business with this company. Almost lost my house due to no comunication with myself or the seller.. Maybe 2 or 3 ( can't remember as my 28 days they quoted turned into 4 months).. people dealt with my purchase, I had to extend my tenancy 3 times, there were numerous repeated checks, the cost did not match the fixed agreement made with Optimus, the only response to emails i had were for payments and to top it all.. I had to go back to the mortgage advisor to help me complete and I was eventually advised I could go get my keys before the seller had released them!. If I could rate no stars I would still want less than that!. Avoid this company is my advise!

Ruts · 6 November 2024

★★★★★ 1/5

Trustpilot

Avoid!!

These guys are a terrible company to hire for conveyancing. We have been trying for seven months to sell our flat to my brother with no chain, it’s impossible to speak to anyone, receive a response. The emails that I have sent are always answered with a generic reply,we will get back to you within 48 hours, but they don’t!! I have called the office three times a week, sent emails and still nothing!They lost paperwork twice. Avoid at all costs!! I have instructed new solicitors locally to do the job!

EVANSON-SMITH · 4 November 2024

★★★★★ 1/5

Trustpilot

Keep removing my reviews and il keep coming back!

Just had my review from my horrendous experience in November 2025 removed again for the second time! Apparently because I named employees, however, read through the positive reviews that name employees and low and behold they are allowed! Any excuse to remove a poor review from a very badly operated firm. Lincoln branch. AVOID AT ALL COSTS!!

Dawn · 24 May 2026

★★★★★ 1/5

Trustpilot

Avoid, you have been warned.

31st October updateWell still in limbo with this lot. Just had a phone call from the estate agent, have I had anything back. Ha ha ha ha oops hysterical laughter,could be contagious. Have I had any feedback? I'm just the one that employed them to do the sales and purchase, why should I have feedback? Please do not think about using them, do your research on reviews first. I know there is variability on reviews but seriously think very hard before engaging this shower 9th October update.Many many phone messages and emails later. No real advance, no concern for customers despite the reply posted here. No one has had the curtesy to call me and get to the root cause of the problem. I have zero belief in the platitudes expressed. I again warn you. DO NOT USE !As many have said, what a dreadful organisation. I have complained and gone up the tree to the conveyancing partner all of which is a waste of time.Left messages for call backs, sent emails all to no avail. No response from the conveyancing partner either. That about sums them up. Zero customer care I would give zero on this review if I could.

Peter · 31 October 2024