The Law Practice ABERDEEN reviews

★★★★★ 1/5

Trustpilot

Avoid, you have been warned.

31st October updateWell still in limbo with this lot. Just had a phone call from the estate agent, have I had anything back. Ha ha ha ha oops hysterical laughter,could be contagious. Have I had any feedback? I'm just the one that employed them to do the sales and purchase, why should I have feedback? Please do not think about using them, do your research on reviews first. I know there is variability on reviews but seriously think very hard before engaging this shower 9th October update.Many many phone messages and emails later. No real advance, no concern for customers despite the reply posted here. No one has had the curtesy to call me and get to the root cause of the problem. I have zero belief in the platitudes expressed. I again warn you. DO NOT USE !As many have said, what a dreadful organisation. I have complained and gone up the tree to the conveyancing partner all of which is a waste of time.Left messages for call backs, sent emails all to no avail. No response from the conveyancing partner either. That about sums them up. Zero customer care I would give zero on this review if I could.

Peter · 31 October 2024

★★★★★ 1/5

Trustpilot

Keep removing my reviews and il keep coming back!

Just had my review from my horrendous experience in November 2025 removed again for the second time! Apparently because I named employees, however, read through the positive reviews that name employees and low and behold they are allowed! Any excuse to remove a poor review from a very badly operated firm. Lincoln branch. AVOID AT ALL COSTS!!

Dawn · 24 May 2026

★★★★★ 1/5

Trustpilot

DO NOT USE THESE

DO NOT USE THESEI honestly do not know how they are still open or how they could be recommended by anybody.At the beginning when the assistants were helping communication was fast and reliable. However, that soon changed. The only person who actually helped us was Hannah, however, they were limitations on what she could help with. Aisha Mather WAS our conveying solicitor and was absolutely useless, did not send over the paperwork to the buyers solicitors, didn’t respond to over 5 emails, 15 phone calls and 3 voicemails. We made the decision to appoint a new solicitor today as we have not heard from her for over two weeks and nothing has been completed. Avoid at all costs. They are useless.

Hayley · 28 October 2024

★★★★★ 5/5

Trustpilot

Connor has been super helpful helping…

Connor has been super helpful helping me with getting information and top level service guiding me through my first house purchase. I highly recommend anyone seeking their first home

Cole · 11 December 2024

★★★★★ 1/5

Trustpilot

Would give minus star if I could

Would give minus star if I could. From the start, their lack of communication and incompetence has been astonishing. Both the seller and estate agent of the property we are purchasing has tried to contact them numerous times to no avail. When your own solicitor says how awful and bad they are, that says it all.If anyone wants a smooth experience with house selling/ buying, avoid this company at all costs.I don’t always rely on the reviews but on this instance, the review of this company is spot on (at least, some of the employee in this company is/are).AVOID THEM AT ALL COSTS!!!!

Seon · 21 October 2024

★★★★★ 1/5

Trustpilot

If I could have given it 0 stars i would have

5 Different people contacted me in the first couple of weeks. Some of them told me they would be looking after my house-buying. Finally, I got one who stayed for a while but did not respond quickly. I sent emails with questions and received an email saying she would respond in 48 hours, the quickest was 9 days. I tried ringing to find her answer machine full so I couldn't even leave a message. I rang the main number and they couldn't even get hold of her. I paid for searches to be carried out on the 8th of July but was told in September the searches hadn't been requested. I was finally given a complete exchange date and I was told the morning of completion I needed to pay over £200 to the solicitor. I had paid the bill 1 week previous. Abysmal communication.I would not recommend this company to anyone.

Deana · 21 October 2024

★★★★★ 1/5

Trustpilot

avoid avoid avoid avoid avoid avoid

Utterly, unequivocally, astronomically, useless. Do not instruct these time-wasters, or you will regret it. They will not respond to emails, they do not provide updates or act on urgency. They are completely pathetic as a conveyancing firm and should be struck off. How they are recommended by any estate agents I will never ever know. 1 star is too many. Do not allow your estate agent to con you into using them. Trust the 1 star reviews on here and avoid !!!!

Dee · 18 October 2024

★★★★★ 5/5

Trustpilot

Glasgow office

Had a positive experience dealing with Kirsten and colleagues in helping and assisting me with the purchase of my first property. Great communication and kept me updated through each and every step. Very helpful and informative when dealing with my queries. Thanks again!

Ellie · 22 December 2025

★★★★★ 5/5

Trustpilot

Excellent sales service of a property

It’s been a while since I’ve gone through the sale of a property and I have to say the process has been absolutely seamless with support and guidance of your conveyancer Hannah Exton.We initially had a target date to sell this property and Hannah managed to successful meet the target date to the day and kept us fully informed all the way through the sale.I certainly have no hesitation in recommending your business to my colleagues, friends and relatives.Thanks very much again Hannah.

Andrew · 16 October 2024

★★★★★ 1/5

Trustpilot

Please avoid!! Do not use this company

It has been one of the most frustrating experience due continued lack of communication from my conveyancer, Afsha Kanwal. Despite numerous attempts over the past month, including phone calls, voicemails, and several emails, I have yet to receive a single response or update.It has now been over three months since the application process began, and during this time, Afsha has not responded to any of my communications. This level of unresponsiveness is highly concerning and falls far short of any reasonable standard of customer service.Furthermore, the seller is becoming increasingly frustrated, and their solicitor has also been unable to obtain any updates, putting the entire transaction at risk. This situation has caused me considerable stress, and I am deeply worried about the potential loss of this property due to the ongoing lack of communication.

Anjil · 16 October 2024

★★★★★ 1/5

Trustpilot

Asked for documents that had been sent…

They asked for documents that have been sent previously. They do not reply to emails or call back when we leave a message, avoid passing you on to someone that can help resolve our enquiries. We found out from our buyers solicitor that they have not replied to their emails and calls and that our conveyancer had left the company. When we eventually managed to speak to Rachel the conveyancing manager she confirmed this! We were then told that our new conveyancer is off work ill. Don't use this company

Carl · 15 October 2024

★★★★★ 5/5

Trustpilot

Very friendly and helpful.

Jamie · 6 October 2026

★★★★★ 1/5

Trustpilot

Stay away!!! The best advise I can give!

I have bought and sold a few times in my life, but I can truly say I have never come across such an atrocious group of incompetent people, I would think they were some sort of scam company if i didn't know they were a registered one. I doubt it will be long before they collapse. There's only so many fake reviews they can try to write to cancel the real ones. We are stuck in a chain with some who is using this company for their conveyancing. To sum it up.. we were all ready to complete 6 wks ago... we have had complete radio silence from this solicitors for 8 weeks. They don't respond to solicitors phone calls or emails.. they just point blank ignore everyone in the chain. If you are lucky enough to get a response after 8wks, it's as if AI Is responding with some automated message. I truly believe there is one qualified Conveyancer sitting in an office with a load of legal secretaries who can't do anything of use. With 1000s of case files just lying around. Do your research and don't go through what we are currently going through. Everyone in our chain is having a breakdown, all because of this companies incompetence and ignorance. Please pay a bit more and get a small local conveyancers. These people will take your money and leave you out to dry. Remember, you have to pay them whether you complete or not.. they do not care about you.

MB · 9 October 2024

★★★★★ 1/5

Trustpilot

Terrible service with no communication

PLEASE use another conveyancer if you want a stress free process when buying/selling a property. They don’t communicate with you unless you sent 3 or 4 emails. Takes weeks for a response. When you complain, they don’t do anything. My case sat with them for 10 weeks before I escalated to find out nothing had moved with the file and they then used the excuse that the person who was dealing with it had left the company. They have just caused me undue stress and worry which they are supposed to take away from a sale/purchase of a property. I wish I had seen all the negative reviews before I progressed with them, all these negative reviews are exactly how they run the business, how can so many people who have received bad service be wrong. If you check their responses to reviews, it’s just a standard response to all no matter how bad a review it it. AVOID at all costsYou post the same reply to all comments left and it is factually incorrect as your score on Google reviews is low so you don’t generally recieve good reviews

Steven · 9 October 2024

★★★★★ 1/5

Trustpilot

AVOID

DO NOT USE! they are a nationwide company and therefore cover huge areas. Because of this everything takes months and months. If you don’t contact them they will NOT contact you. Hound them to death if you want the sale to go through. I’ve received emails asking for paper work I already sent back 4 weeks ago. Multiple occasions this has happened. Impossible to contact directly. Truly terrible. The stress caused is a nightmare. Once I complained about the service it got worse and update responses arrived with attitude. Nightmare start to end. DO NOT USE. Stay local.

P · 8 October 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!!!

AVOID AT ALL COSTS!!!!This firm are acting on the sale side of a CHAIN FREE transaction, where we are the buyers. We are coming up to the fourth month, with no communication since the start of September. The simplest of tasks they cannot seem to do, like sending the correct transfer document and land registry compliant plans. Their own client has chased and chased, as well as the estate agents, and us and our solicitor. You could not make this up. How they are regulated by the SRA is beyond me. We are pulling out of the purchase today, as we are so fed up and tired of their incompetence. I hope the seller pursues them for negligence. Complete and utter shambles of a firm. DO NOT USE THEM UNLESS YOU WANT TO WASTE MONEY AND NOT COMPLETE!!!!

E · 4 October 2024

★★★★★ 1/5

Trustpilot

Do not go with this company at all

Do not go with this company at all , no communication updates nothing , you send a email and get the generic response we will reply to you within 24 hours but nothing and if they do reply it’s always on a Friday night 4.55 so nothing can be done until Monday , you send paperwork 3 times as they have lost it , can’t find it When I finally managed to speak to someone after over an hour on the phone I was told they don’t ring people only send emails, if it’s up to them we are going to loose the power of speech .GO LOCAL

Nicki · 3 October 2024

★★★★★ 1/5

Trustpilot

If I could give them 0 I would

If I could give them 0 I would. Absolutely useless. No care for their clients whatsoever, I had to do all the work myself and then pay them for the privilege. Wrong names and addresses on important documents. Ignored any queries I made to the point where I had to draw up numerous bullet points highlighting the amount of times I had contacted them regarding specific queries and that they simply ignored. Unprofessional, made buying a property an incredibly upsetting and stressful procedure. Now also found issues with property I've purchased and they are no help. STAY AWAY!!

Nikki · 3 October 2024

★★★★★ 5/5

Trustpilot

Jehnnaie Johnson- amazing

Jehnnaie Johnson Held my case and was absolutely amazing from start to finish. She kept me on track and updated through out the selling process

A · 11 May 2026

★★★★★ 1/5

Trustpilot

Made us homeless

Please, NEVER use this company if you want to keep your sanity. We used these as they were actually recommended by our estate agents. Why, I will never know.Since April we have been in touch with these solicitors or should I say we have been ignored by these solicitors. When you call them and ask for updates they tell you they are too busy right now and they will get back to you. They never do. When you actually get through that is. After ringing 17 times in one day and asking to be changed from Thomas, who was our assigned solicitor, we did in fact not hear back. He quite literally did NOTHING, we had to chase a question for 3 weeks which was so simple we could have called the seller ourselves and asked. We did not get a single email reply or phone call in these 5 months. We had to chase for updates weekly and still got no further. The only time we got an email was to tell us ‘not to worry’ after Thomas took the day off the day we were supposed to exchange. We in fact should have been worried as just 3 days before we were due to complete we got told this could no longer go ahead due to something down the chain. Upon speaking to our estate agents they knew about this the week before and we were not informed. We were just told not to worry. When we mentioned we had booked and paid for moving vans he proceeded to state they do not recommend this. Do they expect us to carry our furniture to our new house? Who doesn’t book moving vans when they have a date? I must also state we got asked when we wanted to move 2/3 weeks prior to the date so we chose a suitable date however this was all done over the phone again no email communication. I now look back and realise that this was all done by phone so we would have no record of this and they couldn’t be held responsible. This then happened again a month later we had a move date and just a couple of days before we hadn’t exchanged so we knew something was off. It then turns out that the land registry wasn’t complete. They had known about this since JULY and failed to fix it knowing full well we would not move on this date. We had to leave our rental due to these stupid solicitors throwing fake dates around and were left HOMELESS. Nobody gave a flying f***. The disregard of this company is absolutely appalling and I would recommend if you don’t want to be sick with stress, homeless or lied to every single day then do not use this company (if you can call it a company) The communication from everyone in this company is appalling. Having to call 17 times to get through every time you ring and being told everyones not in the office or available, being ignored by your solicitor, never having received an email until it’s bad news is simply not good enough when you are paying for a service. I do not know how this company are still open.

Maddy · 29 September 2024

★★★★★ 5/5

Trustpilot

Very professional quick easy

Danielle was very attentive and informative throughout the whole process. Made it very easy and reassuring for us and was extremely quick with all enquiries raised will recommended to anyone. Even when on annual leave the other member of staff answered all out questions and worries. Will defiantly be using the company again in future.

Sam · 18 May 2023

★★★★★ 1/5

Trustpilot

In the progress of a purchase and this…

In the progress of a purchase and this company has been absolutely awful distinct lack of any communication, despite multiple emails no response, similar position with telephone calls. Promised a return call on multiple occasions and still waiting. Have escalated to their senior manager and guess what still no communication!!!I'm now at risk of losing our future house and all because of this. Head of conveyancing profile highlights a family experience, clearly my family views are distintly different.

Mark · 16 October 2024

★★★★★ 1/5

Trustpilot

Errors and Impossible to Communicate

I would give a zero if I could. We were given incorrect information which was later back tracked on, on the expected day of exchange. The conveyancer said things were not complete in a brief email and then went on annual leave for two weeks. We had no information as to who to contact or what was required to progress, and we are still in limbo, with a good chance of losing out on our purchase. Avoid at all costs, this has been an absolutely appalling experience.

Imogen · 12 September 2024

★★★★★ 1/5

Trustpilot

Not worth the stress

I would not recommend GG to anyone, I don't have a good word to say.I received absolutely no updates on my house sale, the status portal was never updated (despite the fact you are charged £15 to use this without being given a choice!) and I was unable to contact anyone to discuss this. Phone numbers provided just rang out with no answer or ability to leave voicemails, and emails were ignored constantly. Staff were constantly out of office and when I did receive any sort of communication this was always last minute and by a different person each time. I was provided a completion date when enquiries and issues remained outstanding and was subsequently asked to chase things up myself last minute. Very stressful indeed.I completed yesterday and am yet to receive any sort of financial completion statement containing costs.I received all of my updates from the estate agents! Why my chosen estate agent (who was brilliant) recommends this company is beyond me.

Sarah · 11 September 2024