Every review we hold for the ABERDEEN office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAmazing customer service
I had an amazing experience with Jav as my caseworker. She completed the transaction for me in few weeks. Had an amazing communication from her throughout. Would highly recommend her and gilson gray to everyone.Thanks to Jav and her team.
RLimbert · 7 December 2023
Agent replied · 28 January 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know. Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again! We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback. We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
★★★★★ 5/5
TrustpilotConnor was very helpful and proactive…
Connor was very helpful and proactive in submitting our offer. All our questions were answered very promptly as well.
Ranjith · 16 December 2024
Agent replied · 22 December 2024
We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let Connor know. If we can help with anything else, please get in touch.
★★★★★ 4/5
TrustpilotConveyancor for sale & purchase
Chloe was our conveyancer for sale and purchase and since she took over, the process was going in a steady pace and all process completed on time.
Sheeba · 15 August 2024
Agent replied · 23 November 2024
We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
★★★★★ 5/5
TrustpilotMarika was brilliant!!
Our conveyancer Marika Stucley-Lucas was absolutely brilliant she kept us upto date and did a great job under very difficult circumstances. Without her hard work I don’t think we would have ever got this over the line. Would highly recommend
Michelle · 30 October 2023
Agent replied · 28 January 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know. Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again! We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback. We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
★★★★★ 5/5
TrustpilotThorough, Professional, Great Communication
Since 2019, we have used the Lincoln based law firm for the conveyancing of our current and past four properties (we backed out of two part-way) and have to say Sally McBride and her assistants provided an exceptional service. We specifically asked if Sally could be our conveyancer following a more than satisfactory experience the first time around and gratefully, Sally was there for the subsequent properties until we finally settled. Sally has been Polite, Patient and Professional. Sally also kept us informed, was good humoured and the quality and quantity of the local searches and enquiries ensured no stone was left unturned.TOP MARKS!
IVES · 22 February 2023
★★★★★ 5/5
Trustpilot110% recommend!
Our experience with Gary at Gilsons was fantastic. All Queries were answered almost straight away and he kept on top of everything for us, which ensured a stress free and pleasant moving. Gary assisted us in all ways he could and certainly went above and beyond, even outside of work hours he would provide a quick response. Thankyou very much Gilson Grey! 100% recommend (they were also the cheapest which I cant believe, especially with the awful reviews other more expensive solicitors had)
Hollie · 16 February 2023
★★★★★ 5/5
TrustpilotFlat sale
Property Manager Ben arrived promptly & discussed the selling process in great detail.
Gill · 19 May 2026
Agent replied · 8 June 2026
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!
★★★★★ 1/5
TrustpilotUtterly appalled
Utterly appalled - at the bill - the por service and lack of attention to detail. Was charged £468 plus vat just for initial chat and onboarding - 2 line abrupt email charged at £46.80 plus vat . They missed so much - whole attachments requesting key information for example. Even got my name wrong on documents. Have moved to another who quoted upfront for the task in hand.
Royal · 26 September 2024
Agent replied · 23 November 2024
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
★★★★★ 5/5
TrustpilotClear, responsive and kept me updated
This was the first house sale I have done and was guided through the process very clearly by Chloe. She responded promptly to all emails and provided regular updates. Definitely recommend as Chloe made it a very easy process and had it completed quickly.
Gilly · 3 April 2023
Agent replied · 22 December 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
★★★★★ 1/5
TrustpilotShocking company
Shocking company! Currently in the process of complaining as I am 4 months into the sale of my property and purchase of a new one with no completion date in sight! The service from this company has had a negative impact on my mental health forcing me to go off sick.Would not recommend to any one unless I I was recommending they stay as far away as possible.
Miss · 3 September 2024
Agent replied · 23 November 2024
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
★★★★★ 1/5
TrustpilotI would not use this company again
I would not use this company again. I was pushed towards them by my estate agent ( back hander bung probably) They were a lot more expensive than other quotes I'd had for conveyancing but trusted my agent. I was given a full breakdown of fees including vat before they started. This then increased by £132 just before completion. They also got the sale price wrong on the paperwork by £500 which had to be corrected and delayed the process. You will also struggle to speak to anyone as they don't answer the phone.Do yourself a favour and look at all the reviews. I would advise against this company
Andy · 13 December 2023
Agent replied · 28 January 2024
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing). If you would like to discuss your concerns, please contact gary.tyman@gilsongray.com or Cherie.mcbean@gilsongray.com.
★★★★★ 5/5
TrustpilotReliable, professional and efficient
Reliable, professional and efficient solicitor. Would recommend.
Adrian · 27 May 2026
Agent replied · 8 June 2026
We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
★★★★★ 1/5
TrustpilotWould give a 0 but not possible
Would give a 0 but not possible. The worst solicitors out there. No communication. They never answer emails or pick up the phone. When you do get someone on the phone they are so miserable. They do not respond to a complaint once raised. Additional fee's incurred which weren't disclosed at first. Terrible customer service, and we have ended up loosing our property due to their company.
Sally · 19 August 2024
Agent replied · 23 November 2024
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Debbie McCathie (Head of Residential Conveyancing). If you would like to discuss your concerns, please contact dmccathie@gilsongray.co.uk.
★★★★★ 1/5
TrustpilotIf there was rubbisha choice to put no stars I…
If there was a choice to put no stars I would. Stay clear of this solicitors you will end up doing all the work for them, they don’t get back to you with anything that you ask them, they don’t answer there phones, 8 months and passed on to 3 solicitors with the firm, no communication between people whatsoever. So still not moved to my new home 😡
May · 19 July 2024
Agent replied · 24 August 2024
Thank you for your feedback. We apologise for any frustration you may have experienced, particularly regarding the recent communication issues. We take pride in delivering excellent service, and we understand how essential effective communication is for our clients.Recently, we upgraded to a new telephone system to further enhance our client experience. Unfortunately, there were some initial teething problems, which made it difficult for clients to reach their dedicated conveyancer. We deeply regret any inconvenience this may have caused.Our clients are at the heart of everything we do, and we take your feedback very seriously. We will pass your comments to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing) to ensure that your concerns are thoroughly reviewed.If you would like to discuss your concerns further, please contact gary.tyman@gilsongray.com or cherie.mcbean@gilsongray.com. Thank you for helping us improve our services.
★★★★★ 5/5
TrustpilotGreat experience with Jo in the Lincoln…
Great experience with Jo in the Lincoln office. We had a flat to sell with a known problem freeholder, and I lost my father a few weeks after our offer to buy a new place was accepted. Jo handled the purchase and sale smoothly, professionally, and with good communication throughout. I don't think I'd have kept things together were it not for the calm guidance she provided. The Gilson Grey portal isn't brilliant, and doesn't seem to be updated very often, but they will email you all the documents you need, so just make sure you don't delete any of them.
Benedict · 7 November 2023
Agent replied · 28 January 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know. Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again! We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback. We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
★★★★★ 5/5
TrustpilotChloe was a great help during the offer…
Chloe was a great help during the offer process
Aileigh · 16 December 2024
Agent replied · 22 December 2024
e are so grateful for your kind words and 5* review! We’ll let Chloe know and thank you again for taking the time to share your feedback.
★★★★★ 1/5
TrustpilotI lost a purchase as a result of incompetance
I was dealing with Jade who was doing a great job. Unfortunately she left and my file was passed to Afshar. Not only was she rude but she failed to follow basic instructions such as"send the transfer form" and "copy me into the email". She took so long to carry out basic tasks that the seller got annoyed and pulled the plug on what was a very simple transaction. Utter nightmare.
Mike · 26 April 2024
Agent replied · 24 August 2024
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing). If you would like to discuss your concerns, please contact gary.tyman@gilsongray.com or Cherie.mcbean@gilsongray.com.
★★★★★ 1/5
TrustpilotAvoid do not use this terrible company…
Avoid do not use this terrible company . Absolute shambles . If you want your property to take 7 months and 4 different solicitors and still getting no we’re because one’s sick or ones on holiday or scratching there ass . I wish you all the best . What a shit show this company is . Avoid avoid avoid avoid
Mrs · 30 October 2024
Agent replied · 22 December 2024
We appreciate your feedback and apologise for the frustration you are feeling. We will pass your comments to Lisa Jackson (Head of Operations). If you would like to discuss your concerns further, please contact complaintsengland@gilsongray.com. Thank you for helping us improve our services.
★★★★★ 5/5
TrustpilotAbsolutely amazing
Absolutely amazing Emily has been brilliant from the start and has kept me In the loop constantly, she has been amazing and I cannot thank her enough nothing has been too much trouble and is quickly sorted!!! Highly recommended!!
Samantha · 17 March 2023
Agent replied · 22 December 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
★★★★★ 5/5
TrustpilotWould highly
Sammy Taylor supported us throughout the sale and purchase of our home and was amazing throughout Sammy was professional and communicated the process to make it sure it was a smooth experience. Would highly recommend Thank you again
Emily · 12 April 2023
Agent replied · 23 November 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
★★★★★ 1/5
TrustpilotA simply appalling Solicitors
A simply appalling Solicitors. If I could score them 0 stars I would. No one ever answers the phone or responds to emails. They are extremely slow in what they do and clearly have no regard for the customer. I strongly advise anyone considering using their service to simply not! The branch we used are based in Lincoln. Stay well clear!
Joel · 1 October 2024
Agent replied · 23 November 2024
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
★★★★★ 1/5
TrustpilotDundee firm
Dundee firm. Solicitor service - Quick to make a first appointment, once they have the job they are almost impossible to get a response from, or updates about the process. Service is the opposite of transparent. Property management - as a property owner - thanks to Gilson and Gray, we’ve now had Gilson and Gray buy a property in the block. Since they have been a part of the community it is almost impossible to maintain the property to the standard we are used to in the tenement. In the past all landlords and homeowners were quick to respond to solve any issues together and now since Gilson and Gray is in the block we even struggle to get simple repairs done. What is worse is that we have to run every little thing past them - and they just go ahead and drill through external walls, drill through our sewage pipes, then attempt to fix it which resulted in loose sewage pipes along our building. When we pulled them up on the unauthorised work they simply laughed at us, and eventually after chasing them up for months they found a non wobbly solution. This is more than unprofessional and I wish they had never bought a flat in our block. It used to be easy to maintain our property, but they just do whatever they want - and keep us from carrying out essential work in a timely manner. It is even difficult to get a hold of them and when you do, they speak to you in a condescending manner and are unhelpful.
A · 21 January 2022
★★★★★ 5/5
TrustpilotDanielle was very efficient
Danielle was very efficient. All my queries were answered quickly. When the house sale was agreed subject to contract all the necessary paper work was emailed to me within 24hrs. Can't fault anything.
Mrs · 3 August 2023
Agent replied · 22 December 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
★★★★★ 5/5
TrustpilotA star conveyancer!
Joanne the conveyancer was so helpful and reassuring when having to deal with this sale and was a delight to work with. Despite me bombarding her with information piecemeal, and the third party solicitors being less than prompt, she maintained remarkable composure and kept the pot bubbling nicely. In fact I have no hesitation in saying that this sale went through remarkably efficiently, certainly faster than expected and due solely to her efforts on my behalf. Thankyou Joanne.
Valetta · 13 October 2023
Agent replied · 22 December 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
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