Every review we hold for the ABERDEEN office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAVOID AVOID AVOID
If I could give zero stars I would!This company should not be allowed to trade. They are incompetent and that’s putting it politely. If you want to be able to get hold of your solicitor then don’t bother using these! They don’t answer calls, certainly don’t return them. Delete emails without even reading them. Complaining to the manager will get you nowhere because they will ignore you too! If you find yourself in the unfortunate position of already using this firm my advice would be keep on top of them. Which is easier said than done! Spell everything out to them. We almost lost everything because of the incompetence of this firm! They also “lost” our signed and witnessed contracts. Said they’d not received documents when I had uploaded them into their online portal weeks before, then them magically appearing! Most stressful period of my life!
Emma · 4 November 2023
Agent replied · 28 January 2024
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing). If you would like to discuss your concerns, please contact gary.tyman@gilsongray.com or Cherie.mcbean@gilsongray.com
★★★★★ 1/5
TrustpilotI have never been soo dissatisfied with…
I have never been soo dissatisfied with a large company.I have been calling Sending emails Even turned up as no.one bothers to reply.Documents. Lost had to be re done..only found out when we arrived.Moving is stressful using these solicitors is making the whole process even worse.totally no faith in themStill no.idea what's happening as no one bothers to contact us.
Mel · 5 November 2024
Agent replied · 22 December 2024
We appreciate your feedback and apologise for the frustration you are feeling. We will pass your comments to Lisa Jackson (Head of Operations). If you would like to discuss your concerns further, please contact complaintsengland@gilsongray.com. Thank you for helping us improve our services.
★★★★★ 5/5
TrustpilotProfessional and helpful all the way
It was a very long 50 weeks from agreed sale to completion but Sarah and her team continued to be professional and helpful from start to finish. It was great to be able to deal directly with Sarah or Danielle rather than always online and one of her team always got back to me if I was unable to speak to them at the time and had to leave a message. I would definitely recommend them or use them again myself in the future.
Carole · 19 October 2023
Agent replied · 28 January 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know. Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again! We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback. We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
★★★★★ 5/5
TrustpilotVery pleased with the service
Very pleased with the service. They were very professional and helpful, they were patient with me as I kept chasing them up and asking them to chase the buyers solicitors due to delays from them. They did what they could to help and speed things up. Good communication from them and happy to answer any questions and explain things. Fees were not overpriced. I did feel a bit like I was doing a lot of their work filling in forms and getting information etc.
Mr · 25 September 2023
Agent replied · 22 December 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
★★★★★ 5/5
TrustpilotExcellent service from Emily Wray
We recently used Gilsons for the sale of our property. Although we had a rough time with our buyers solicitors letting us down a few times. Emily Wray was fantastic, she's is very experienced and knowledgeable. I can't fault her in any way. She went out of her way to help push our sale through to completion even working out of hours to ensure we were ready.Emily always updated us regularly and her assistant Lucy Blackman was very helpful too. Would definitely recommend Thanks for you help.
Grant · 3 July 2023
Agent replied · 22 December 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
★★★★★ 5/5
TrustpilotPurchased our first home and used alan…
Purchased our first home and used alan at gilson and gray him and admin iona have been amazing and mad3 the process as stress free as possible kept me informed at all times! Highly recommended
Tia · 28 August 2026
Agent replied · 24 September 2026
Thank you, Tia, for your lovely review and recommendation.
Buying your first home is such an exciting milestone, and we’re delighted to hear that Alan and Iona helped make the process as stress-free as possible while keeping you informed every step of the way.
Thank you for choosing Gilson Gray, and congratulations on your first home! We wish you every happiness there.
Best wishes,
Gilson Gray
★★★★★ 5/5
TrustpilotPoonam Mandair & Sharon May
Massive thank you to Poonam Mandair and Sharon May. both provided an excellent service in the sale of our old home and the purchase of our new home. We incurred a few obstacles along the way but Poonam and Sharon were always informative, transparent and professional throughout which provided a great reassurance when it was needed. Thank you both so much!
Jamie · 25 September 2025
★★★★★ 5/5
TrustpilotGreat help and support
Alan was amazing with buying and selling our home. I would recommend Alan at gilson gray, he always responded promptly with any questions which I had a lot of ! He kept me calm in a stressful time and was approachable and patient. Hes a credit to the team at gilson gray.
Nicolle · 19 December 2024
Agent replied · 22 December 2024
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Alan will receive a copy of the feedback, and get the recognition he deserves! Thank you, Nicolle.
★★★★★ 4/5
TrustpilotStaff were helpful throughout the…
Staff were helpful throughout the process of selling and buying a property and tried to make this as seamless as they could for us - Would recommend to others.
Ryan · 29 September 2026
Agent replied · 10 October 2026
Thank you, Ryan, for taking the time to share your feedback and recommendation.
We’re pleased to hear that you felt well supported throughout both your sale and purchase, and that our team helped make the process as seamless as possible.
Thank you for choosing Gilson Gray.
Best wishes,
Gilson Gray
★★★★★ 3/5
TrustpilotMore communication needed
Started off very positive with updates and forms sent to me on a timely manner but as time went on and time became more pressurised and I needed answers promptly towards the final stages, I felt I was met with quite often vague responses and not all my questions answered. Completely understandable if I had, “let me find that out for you, I will get back to you as soon as possible” but quite often I had unanswered questions on emails and calls. I had to chase for updates towards the end too and often got communicated with others first and felt the last to know about some things via my solicitor. I ended up getting in contact with my buyer and seller in the chain which made things feel so much easier having the communication as I managed to give answers and get answers but there shouldn’t be a need for this. It seemed as though everyone in the chain was feeling similar from their own solicitors at other branches. My family also felt the same when they were contacted, they didn’t feel that their questions were fully answered or enquired about. I think that little bit more care of ensuring all questions are answered or found out in good time would be great and less vague reposes and need for chasing. Overall, I would use the solicitor again if I purchased a property using this solicitor at the estate agent but I would hope that I would have better communication throughout than this time around. I also was given less money back as initially indicated that I would receive and this wasn’t communicated until I contacted to raise a query with this.
G · 21 May 2026
★★★★★ 1/5
TrustpilotAvoid if you want proper communication
Avoid if you want proper communication. You are unable to get hold of who you need to on the phone. They never ring you back, don’t do their job and leave you stressed and delays in house purchases. Spoke to Olivia once on the phone and that was on completion day despite our multiple phone calls and no ring back. Shocking company
Samantha · 9 June 2024
Agent replied · 24 August 2024
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing). If you would like to discuss your concerns, please contact gary.tyman@gilsongray.com or Cherie.mcbean@gilsongray.com.
★★★★★ 5/5
TrustpilotWhat a wonderful experience...
I asked to meet up with my conveyancer, as I was having trouble dealing with all the emails and forms to sign re: house sale. I'm not the most computer literate person.
Sally · 29 August 2026
Agent replied · 24 September 2026
Thank you, Sally, for such a fantastic five-star review and for taking the time to share your experience with us.
We’re delighted to hear that you felt so warmly welcomed and supported from the moment you arrived at our office. We understand that the conveyancing process can sometimes feel overwhelming, particularly when dealing with lots of paperwork and complex correspondence, so it’s wonderful to know that Lilia took the time to explain everything clearly, understand your circumstances and make you feel completely at ease.
It means a great deal to know that your experience has given you the confidence to return to Gilson Gray in the future.
Thank you for your incredibly kind words and for placing your trust in us. We would be very happy to assist you again whenever you need our support.
Best wishes,
Gilson Gray
★★★★★ 4/5
TrustpilotEmily Wray was outstanding and if we…
Emily Wray was outstanding and if we could give her more than 5 stars we would. Emily took hold of our case in what became the final week prior to completion. She drove the purchase forward and resolved outstanding issues. Prior to Emily’s involvement there seemed to be a lack of continuity as our named conveyancer only worked part of the week. Every time we called we had to speak to a different member of staff who were not familiar with our case. This was very frustrating and made us feel under valued as clients. Thankfully Emily went above and beyond to make us feel valued with prompt and helpful telephone calls. Emily was also patient, listened to our concerns and took action to resolve a final problem.
Steven · 4 March 2023
Agent replied · 22 December 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
★★★★★ 1/5
TrustpilotShambolic - DO NOT USE
It is a shame that I am forced to give one star!!! That is way too high. Shambolic!! Don’t answer or return calls or emails. Get even the basics wrong. Charge for services you dont want. The worst company I have ever had the misfortune to have had dealings with!
Mr · 1 December 2024
Agent replied · 22 December 2024
We appreciate your feedback and apologise for the frustration you are feeling. We will pass your comments to Lisa Jackson (Head of Operations). If you would like to discuss your concerns further, please contact complaintsengland@gilsongray.com.
★★★★★ 1/5
TrustpilotShocking!
Shocking!There is zero communication. Never pick up the phone. You can’t speak to the person dealing with your case. Don’t reply to emails. It’s an absolute disaster. We are now in danger of losing our sale through their intransigence. I cannot begin to explain how angry we are.
Jonathan · 9 December 2024
Agent replied · 22 December 2024
We appreciate your feedback and apologise for the frustration you are feeling. We have passed your comments to Lisa Jackson (Head of Operations). If you would like to discuss your concerns further, please contact complaintsengland@gilsongray.com. Thank you for helping us improve our services.
★★★★★ 5/5
TrustpilotI sold a flat with them and the…
I sold a flat with them and the experience could not be better. Lenka guided me through the all process, which was smooth and professional. Highly recommended.
Álvaro · 10 September 2026
Agent replied · 24 September 2026
Thank you, Alvaro, for your kind feedback and recommendation.
We’re delighted to hear that your flat sale was such a smooth experience and that Lenka’s professional guidance kept you well supported throughout the process.
Thank you for choosing Gilson Gray.
Best wishes,
Gilson Gray
★★★★★ 5/5
TrustpilotA really excellent Experience
I dealt with Lisa England and have to say her professionalism, support, fluid communication, experience and efficiency were second to none. I was updated every step of the way with clarity and transparency. An excellent five star experence.
Lynn · 20 February 2026
★★★★★ 4/5
TrustpilotGuided me throughout selling my house…
Guided me throughout selling my house and explained things in detail so I could understand. Very responsive and reactive in dealing with concerns or issues.
Amy · 17 September 2026
Agent replied · 8 June 2026
Thank you, Amy, for your kind feedback.
We’re pleased to hear that you felt well guided throughout your house sale and that everything was explained clearly along the way. It’s great to know that any questions or concerns were also dealt with promptly.
Thank you for choosing Gilson Gray.
Best wishes,
Gilson Gray
★★★★★ 1/5
TrustpilotDon’t trust them
Was recommended them through miller home. When they phoned up the woman clearly stated that because they worked closely with Miller they would be able to offer it at a discount. Well I almost proceed but on a whim went onto a conveyancing comparison site and I was given another quote by Gilson Grey but this one was £600 cheaper. These people will say anything to get your money so I wouldn’t trust them
Patrick · 19 May 2026
★★★★★ 5/5
TrustpilotHouse move to Scotland
The professionalism and precision in our dealings with our contact were very much appreciated, as well as prompt responses and clear advice.
F · 21 September 2026
Agent replied · 24 September 2026
Thank you for your kind feedback.
We’re delighted to hear that you appreciated the professional service, prompt communication and clear advice you received throughout your move to Scotland.
Thank you for choosing Gilson Gray, and we wish you all the best in your new home!
Best wishes,
Gilson Gray
★★★★★ 5/5
TrustpilotBuying home for first time
Douglas has been great sorting out all the paperwork for me buying my first home. He's handled all of solicitor side of things for me, leaving little for me to do while making sure to notify what's happening with any progress updates.
Robbie · 10 December 2024
Agent replied · 22 December 2024
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!
★★★★★ 5/5
TrustpilotFriendly, professional, prompt, thorough, helpful
Friendly, professional, prompt, thorough, helpful - everything you would want and expect from solicitors helping you through an important legal process.
Ed · 11 September 2026
Agent replied · 24 September 2026
Thank you, Ed, for your thoughtful feedback and recommendation.
We’re so pleased to hear that you received a friendly, professional and responsive service throughout each stage of the process. Providing clear and thorough support is incredibly important to us, so it’s great to know you had such a positive experience with the team.
Thank you for choosing Gilson Gray.
Best wishes,
Gilson Gray
★★★★★ 5/5
TrustpilotHighly recommended
We have had a very good experience with Gibson Gray. Our Conveyancer Joanne Carlton has been incredibly helpful and we have always been able to talk to her about any issues we did not understand, she has always been available for us. Our first time buying through modern method of auction but with Jo’s help by far the easiest purchase we have made. Just 32 days from start to finish!Thank you!
Simon · 16 March 2023
Agent replied · 22 December 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
★★★★★ 5/5
TrustpilotAbsolutely fantastic service
Absolutely fantastic service. Rachel was amazing
Dean · 22 December 2025
Agent replied · 25 December 2025
Thank you for your kind feedback. We’re delighted to hear you had a great experience and will be sure to pass your comments on to Rachel.
Regards
Gilson Gray LLP
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