Trusted Agent profile · ABERDEEN
★★★★★
320 reviews across 2 platforms
99-105 Holburn Street Aberdeen, AB10 6BQ
The Law Practice's office in ABERDEEN, at 99-105 Holburn Street Aberdeen, is rated 3.2 out of 5 across 320 reviews on two platforms, including 11 Google reviews rated 4.0.
Every review we hold for the ABERDEEN office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat to deal with when selling our…
Great to deal with when selling our home. Alan was very responsive and great for advice too!
Thank you, Joanne, for your kind feedback. We’re pleased to hear that Alan’s responsive approach and helpful advice made your home sale a positive experience. Thank you for choosing Gilson Gray. Best wishes, Gilson Gray
1/5
TrustpilotWe currently are in the process of…
We currently are in the process of purchasing our first home with this company. Originally the reviews on here were mixed but coming back I can see they have got a lot worse. Our conveyancer Aisha is uncontactable. Phone calls, email, voice mails, urgent emails apparently sent by the admin team all go unanswered. We were hoping to complete next week Tuesday 3rd December but I highly doubt this will happen. The amount of stress this is causing, not just to us but also to the seller. Everyone has booked time of work, arranged delivery vans where deposits are going to be lost and honestly it’s like they don’t care. We are at the point where we are considering finding another solicitor. If you do read this GilsonGray can you sort this absolutely mess out.
Thank you for your feedback. We apologise for any frustration you may have experienced, particularly regarding the recent communication issues. We will pass your comments to Lisa Jackson (Head of Operations). If you would like to discuss your concerns further, please contact complaintsengland@gilsongray.com.
5/5
TrustpilotJehnnaie was a pleasure to deal with…
Jehnnaie was a pleasure to deal with throughout the whole process. It was really smooth from start to finish. The communication was great would highly recommend
We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
1/5
TrustpilotZero stars if possible
I was recommended this company by L&C. L&C services were absolutely amazing so I trusted them. But Gilson & Gray is a massive disappointment to say the least.My contact was D.V. Not Sure I can mention names. She is new there. But I doubt she is different than any of them because I did get to speak with her manager and she assured me things will improve. And they didn’t. I am not in the middle of a purchase and I have loads of questions. They do not answer emails or phone calls. It’s already the 4th week when i am trying to get a hold of them.Do not use this firm if you have a choice.
Thank you for your feedback. We apologise for any frustration you may have experienced, particularly regarding the recent communication issues. We will pass your comments to Lisa Jackson (Head of Operations). If you would like to discuss your concerns further, please contact complaintsengland@gilsongray.com.
5/5
TrustpilotA Professional and Reliable Solicitors
I recently worked with Tracy and Zoe for handling a property, and We couldn’t be happier with the service. From the very beginning, Tracy and Zoe was thorough, professional, and explained everything clearly. They took the time to listen to my concerns and offered practical advice. Communication was always prompt, and I felt confident in their expertise. I would highly recommend Tracy and Zoe to anyone in need of legal services. A very positive experience overall!
We are so grateful for your kind words and 5* review! We’ll let Tracy and Zoe know and thank you again for taking the time to share your feedback.
1/5
TrustpilotAvoid dealing with this firm
I am in the process of buying a property and the seller is using Gilson and Gray. My conveyancing firm is fine but we/they have been meet by nothing but issues with this firm. There is zero communication, huge unnecessary delays and a general lack of responsibility. I will be lucky if my own chain does not collapse as a result of their inability to respond to emails. I have now had to get to the unfortunate point of threatening to pull out if we do not get a response (I'm 4 months in, coming up to 5, zero chain, and basic queries are still awaiting an answer)
We appreciate your feedback and apologise for the frustration you are feeling. We have passed your comments to Lisa Jackson (Head of Operations). If you would like to discuss your concerns further, please contact complaintsengland@gilsongray.com. Thank you for helping us improve our services.
1/5
TrustpilotThe worst ever
The worst ever! I would NOT recommend this firm to anyone!I am shocked that our estate agent would recommend them to their clients. Communication was very poor right from the beginning, emails mostly ignored ( apart from the automatic response). both our sale and purchase were delayed by our conveniencer not doing stuff. There was no way of monitoring or following progress (or lack of) online. We delt with any requests from this firm on the day requested, only to find out responses "lost or mislaid".Moving day was a absolute nightmare and I was left in a distraught state. I emailed the firm for a progress update - automatic response acknowledgement followed by another automatic response saying that our solicitor was on annual leave! no mention of who was going to finalise our purchase! I telephoned the company and after 29 minutes my call was answered by switch board, who refused to put me through to anyone but would pass a message on. Hours passed with very limited communication, eventually we heard that our sale had gone through, but our purchase was was still pending! We were told that our purchase money had been transferred but the vendors solicitors had not received it! This went on for a couple of hours. Our estate agents both for our sale and purchase were also trying to help us resolve. I was sat outside the estate agents in tears and the removal company were waiting at our new house, at one point as was told that we "should get the keys by close of business that day!" Eventually our purchase finalised at about 1645hrs and keys were handed over.We accrued an extra £300 on top of our removal bill for waiting time. We have been in our new home for just over two weeks now, we have had no correspondence from solicitors, I do not have any documents regarding our sale or more importantly our purchase - nothing at all. Our bill for solicitors has been paid, with proceeds from our sale as has the estate agents, but no invoice provided. I am concerned about the lack of documentation. Gilsongrey should be closed down!
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
5/5
TrustpilotKerri was very supportive throughout my house purchase
Kerri was very supportive at every part of my house purchase. This was even more important when it was discovered there were issues with the first house I had an offer accepted on and had to ultimately withdraw my offer. Kerri's knowledge and experience guided me through every step of the process.
1/5
TrustpilotWe were recommended by our estate…
We were recommended by our estate agents to use this solicitor. They have been very poor from day one. Emails not answered phones never picked up and when we rang reception and asked for a call back there was no response. My husband and I are elderly and not very computer literate. Even after our daughter(who has been helping us through this process) asked for paper copies of documents they still came as emails.Documents were mislaid and they kept asking for them even when told the date they were posted. Eventually turned up but no apology.As far as we are concerned customer service is non existent and we got the impression that we weren’t important.The icing on the cake was yesterday. Our buyers money was paid into our account but somehow they over paid us. They wouldn’t release the funds to the property we are buying until we repaid the money they had overpaid us. We have been unable to do this as we are in transit from one side of the country to the other. There is no way this is our fault so why are we having all this extra stress.This whole process has been so stressful . Not happy with any of it
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
1/5
TrustpilotAvoid if you want a stress free experience.
I was recommended to this company to undertake my conveyancing by my estate agents. It is a simple sale and purchase with a chain of just two people. Maybe I should have read the feedback here first.My experience was awful, inept and a total lack of professionalism. How they are allowed to practice is a mystery to me. Emails were ignored, (even to senior partners), and mistakes were made and the whole process was very stressful. I no doubt my feedback will get the standard response …’Our clients are at the heart of everything we do, and we take your feedback very seriously. We have passed your comments to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing) to ensure that your concerns are thoroughly reviewed.’They obviously don’t take feedback seriously. If they did their feedback wouldn’t be so bad. Contacting the above-named persons during the process is largely ignored I’m sure this will be too.Their feedback from their staff on the website 'Glassdoor' is also illuminating
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
5/5
TrustpilotFive stars to Rachel Greig
My solicitor Rachel Greig did a great job at getting my house sale and purchase completed on time - delays on the other side meant it was close to the wire but Rachel kept me informed throughout the day meaning I got my keys and into the property on tie.
5/5
TrustpilotI had the pleasure of working with…
I had the pleasure of working with Marika as my solicitor during the purchase of my first home, and I couldn't be happier with the experience. Marika was incredibly polite and understanding throughout the entire process. She patiently guided me through each step, ensuring that I fully understood all the legal details involved. Her expertise and professionalism made a potentially stressful situation much more manageable. I highly recommend Marika to anyone in need of a knowledgeable and supportive solicitor.
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again
5/5
TrustpilotWarm, reassuring, trustworthy!
I've had such a warm, efficient, and reassuring service working with Gilson Grey (Chloe Harding, Emma Miller, and Rachel Greig from the Glasgow branch). Their communications were surprisingly fast and ever-concise, and I had full trust in them acting on my behalf when offering for properties. Onboarding was incredibly simple, and they're just all-round great people to deal with. Looking forward to finishing up the process in the new year!
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Chloe Harding, Emma Miller, and Rachel Greig will receive a copy of the feedback, and get the recognition they deserve, thanks again!
5/5
TrustpilotI've recently purchased my first home…
I've recently purchased my first home and Sandra and jayne at gilson gray were exceptional. I had no idea of the process and was quite anxious about starting it but the service I received was great. Everything was explained, they were very friendly and they were always there if I had any questions. I can't recommend them highly enough. Thank you for all the help.
5/5
TrustpilotFantastic support throughout conveyancing process
Brooke was fantastic from start to finish during our conveyancing process. She was always quick to reply and stayed on top of all parties involved - ensuring the mortgage was set up, the required council requirements were in place, and that everything progressed smoothly so we could get the keys as planned (even earlier than expected - as a bonus!).
5/5
TrustpilotGratitude to Xulin Chen and Jenny Robson
I would like to express my sincere gratitude to all the solicitors who supported us throughout the process, especially Xulin Chen and Jenny Robson. They made everything very clear and easy to understand, and their communication was always smooth, prompt, and professional. The entire experience was reassuring and efficient. I would definitely recommend your services to my friends in the future.
5/5
TrustpilotHannah Exton was our conveyancer
Hannah Exton was our conveyancer, she did an excellent job. Highly recommend.
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Hannah will receive a copy of the feedback, and get the recognition she deserves, thanks again!
5/5
TrustpilotHighly reccomend
Frequent communication and updates were a huge relief as I was heavily pregnant during the process an this rather emotionally and mentally drained. The constant emails and progress reports were extremely helpful and comforting. Ms McBride was exceptionally patient and helpful and overall faultless
Thank you, Megan, for taking the time to share such thoughtful feedback. We’re so pleased to hear that the regular communication and updates helped provide some reassurance during what was an understandably demanding time for you. It’s especially lovely to know that Ms McBride’s patience, support and guidance made such a positive difference throughout the process. We really appreciate your kind words and for choosing Gilson Gray. Best wishes, Gilson Gray
5/5
Trustpilot5 Stars
Can I say a massive well done and thank you to Nuria who was brilliant.It was a tight time frame of less than a month from offer accepted to entry.Nuria has been amazing, great communication and delivered on all promises, so impressed.Also, thanks to Jilly, in those early days when we were still house hunting, Jilly would continually check in and was really proactive in the journey to keep the ball rolling.Well done team and thank you 😊Andrew
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
5/5
TrustpilotLisa Martin
I have recently been dealing with Lisa Martin on a difficult matter regarding my husband’s Estate and have found her to be extremely professional and kind. She explains things clearly and I am very grateful to her. Her service has been excellent.
Thank you, Audrey, for taking the time to share your experience. We’re so pleased to hear that Lisa’s professional, kind and clear approach has helped support you through what is understandably a difficult time. We really appreciate your thoughtful words and for placing your trust in Gilson Gray. Best wishes, Gilson Gray
5/5
TrustpilotGreat experience with gilson and gray…
Great experience with gilson and gray from start to finish very helpful for every matter along the way. Made things smooth and easy as possible. Couldn’t recommend them enough for ever person I had dealt with was perfectly professional.
Thank you for your lovely feedback and recommendation. We’re so pleased to hear that you had a positive experience from start to finish and that our team helped make the process as smooth and straightforward as possible. Thank you for choosing Gilson Gray. Best wishes, Gilson Gray
5/5
TrustpilotOne less thing to worry about!
We used this company for my conveyancing and would recommend them. We dealt with Shannon O'Malley, and received a friendly, efficient service. We were never kept waiting for a response to queries and were kept informed at every stage in a manner that was clear and easily understood.We honestly felt that we had one less thing to worry about, and could leave them to get on with the job!
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!
5/5
TrustpilotWe were kept updated every step of the…
We were kept updated every step of the way . The initial quote was spot on with no hidden extras which was reassuring. The staff were friendly and always ready to answer any queries.
Thank you, Anne, for your lovely feedback. We're so pleased to hear that you felt well informed throughout the process and appreciated the transparency of our pricing. It's wonderful to know that our team's friendly and helpful approach made your experience a positive one. Thank you for choosing Gilson Gray. We really appreciate your kind words. Best wishes, Gilson Gray
5/5
TrustpilotThank you for everything you’re help…
Thank you for everything you’re help support has been amazing through a difficult time.Nothing was to much very dedicated to everything you had to do , keeping us all up to date every step of the way.
Thank you, Karen, for your lovely feedback. We’re so pleased to hear that you felt supported throughout what was a difficult time, and that you were kept informed every step of the way. Your kind words mean a great deal to us. Thank you for choosing Gilson Gray. Best wishes, Gilson Gray
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