Trusted Agent profile · Aberdeen
Verified
★★★★★
579 reviews across 4 platforms
207-211 Rosemount Place, Aberdeen, AB25 2XS
Part of Northwood, see every office.
Northwood's office in Aberdeen, at 207-211 Rosemount Place, is rated 4.5 out of 5 across 579 reviews on four platforms, including 355 Google reviews rated 4.3.
355
Reviews on Google
This office
22
Reviews on Facebook
Business-wide
189
Reviews on Direct reviews
This office
13
Reviews on allAgents
Business-wide
We’re award-winning experts in all things property, providing sales, lettings and investor solutions under one roof. Independently owned and managed by Laura and Matt, we have 16 years’ experience in the North East property market. Our team are proud Aberdeen city and shire residents, taking enormous pride in serving landlords, finding new homes for our clients and consistently delivering five-star estate agency services. With a presence in Rosemount, Inverurie, Banchory and Stonehaven we represent Aberdeen city and Aberdeenshire, covering the expanse of the North East from the rolling hills of the Royal Deeside to the gorgeous coasts from Huntly to Laurencekirk, and the glistening granite of the city centre. We’d love to help you achieve your property goals. Call the Northwood team now on 01224 218450 and we’ll direct you to your nearest branch in the North East to discuss your sales or lettings requirements and receive a free no obligation valuation of your property.
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
5/5
GoogleDebbie was a big help, extremely professional and friendly, which is what you need when you're trying to find your next house! Very knowledgeable and genuinely interested in helping. Highly recommend her!
Many thanks for your review! Best regards Matt Pullinger
1/5
GoogleNorthwood Aberdeen - Flat wasn't cleaned prior to us moving in, not even hoovered. Mould on the bathroom, was picked up in initial inventory but not fixed. Landlord left rusty and broken furniture in the property and dismantled flat pack … More
Thank you for taking the time to share your experience. We’re sorry to hear that you were not satisfied with certain aspects of your tenancy, as we always strive to ensure a smooth and fair process for all our tenants. We take all feedback seriously and aim to address concerns as efficiently as possible. We appreciate that moving can be stressful, and we regret any frustration caused during the checkout process. Deposit deductions are always based on evidence and in line with the tenancy agreement, but we understand that these situations can be challenging. If you would like to discuss your concerns further, please feel free to reach out to our myself directly. We value all feedback as it helps us improve our service, and we would welcome the opportunity to review any outstanding concerns. Best regards Matt Pullinger
5/5
GoogleVery professional service. Northwood were fantastic in facilitating the sale of my flat. They were very quick to reply to my emails and help me out when I was not in Aberdeen. I would like to especially mention Ali Clark for helping me through the whole sale process and always being there to answer any calls. Thanks guys and all the best for the future!
Many thanks for this great feedback, we really appreciate it! Best regards Matt Pullinger
5/5
GoogleGreat service from the team at Northwood especially Ali who is an asset to the company. I’ve dealt with her before and again she was first class to deal with. Responsive and friendly from start to finish. The surprise goodie box is an extra special touch when picking up keys to our new home. Keep up the great work! Merry Christmas from Mark and Chloe
Many thanks for this, we are delighted to help, best regards Matt Pullinger
5/5
GoogleDebbie was fantastic showing me around the property today. She was friendly, professional, and really knowledgeable, answering all my questions clearly. Made the whole experience smooth and enjoyable. Highly recommend!
Thanks so much for your review! Best Regards Matt Pullinger
5/5
GoogleWe recently viewed a property with Northwood. The process of booking an appointment was really straightforward with excellent and quick service. Mandy showed us around the property, she has great knowledge of the property and surrounding areas and make the viewing process seamless.
Many thanks for leaving us this review, best regards Matt Pullinger
5/5
GoogleDebbie was great to have to show us around! She answered any questions we had and was lovely to chat to.
Many thanks for this review we really appreciate it, best regards Matt Pullinger
4/5
Direct reviewsAlicja has been very pleasant, polite and professional to deal with, and the descriptions and backgrounds of the potential tenants we received were thorough and very much appreciated to help us select the best tenant. We also appreciated that 'all boxes were ticked' to ensure that the tenancy was secure and legal in every respect. Based on these factors, we would have assigned a 5 star rating. However, it took quite a lot longer to get the property on the market than we would have hoped and would suggest that Northwood could be more proactive in 'chasing' any outstanding paperwork, some of which we'd submitted and had gone astray. Very good service, but maybe a bit more urgency on clients' behalf please
5/5
GoogleGreat service can’t fault anything, been very helpful in all aspects of renting my property and the team have been great to deal with
Thanks for sharing your experience, best regards Matt Pullinger
5/5
GoogleNorthwood gives the best viewing , their flat and properties are very unique, their letting and sales process are the best to ever exist.
Many thanks for your excellent feedback, we truly appreciate it, best regards Matt Pullinger
5/5
GoogleDillon and Juliet have been so helpful and reliable so far during my flatmate and I's moving out process. They've always been polite and kind and have very effective communication. Couldn't recommend more!
Many thanks for sharing your experience with us we truly appreciate it, best regards Matt Pullinger
5/5
FacebookVery good service, would recommend. I used Northwood Aberdeen for selling an empty property in Sunnyside Road, and they were able to assist with clearance/repairs/maintenance during the sale period all at reasonable costs. Other Aberdeen companies that I have experienced are both less willing to be helpful for what they see as unwelcome work like clearance/repairs/maintenance, and then if/when they actually do that work end up being expensive. Especially helpful was Ali MacGrory, property co-ordinator for sales at Northwood Aberdeen. Andrew Fraser.
Many thanks for your recommendation & review Andrew, we were delighted to assist in the sale of your property. Best wishes, Northwood
5/5
GoogleDebbie was a warm and inviting agent that helped provide an excellent viewing experience. She made us feel welcome with her kind, humorous personality. She conducted the shared viewing professionally and addressed all questions accurately.
Its our pleasure to be of service, best regards Matt Pullinger
5/5
Direct reviewsNorthwood were great to deal with from start to finish. We happened to come across a To Let flat in the window and from stepping into the offices to securing the rental it was first class service we got from Alicja Higgins. Alicja couldn't have been more than helpful with taking ME through the whole process and helping me relocate to Aberdeen and a big step moving away from home. Communication process was 1st class, emails with all details and paperwork were promptly sent and Alicja was there to answer any questions we had and very amenable.
5/5
GoogleNorthwood are the best estate agent I have ever dealt with in Aberdeen. They provided a highly professional service and were excellent in all areas from start to finish. A very big thank you to Ali Clark who is exceptional at her job, and a true asset to the Northwood team.
5/5
GoogleNorthwood have been extremely helpful with selling a property and also some rental advice over the last few years, Nicola and the team are professional and are up to speed with all the latest legislative requirements.
Many thanks for this great feedback! Best regards Matt Pullinger
5/5
Direct reviewsI previously tried to sell a property with another well known ASPC agent in Aberdeen and the service was terrible. I approached Northwood and from the start they were completely different, the team were knowledgeable and clearly managed my expectations, despite it not being the best news. I placed the flat for sale with Northwood and within 4 weeks had it sold at a price which was acceptable to me. Ali and the team were proactive all the way, even with a difficult buyer and managed to secure the sale with minimum effort from me. I would highly recommend them, particularly in a difficult market where you may be struggling to sell.
5/5
Direct reviewsHaving used Northwood previously for letting my rental property in Aberdeen, I finally decided to try and sell it - having failed to sell in previous years with a different agent. From the get go, Ali and her team were great to deal with and showed a real passion for wanting to get the property sold. Within 3-weeks of marketing, an offer was received and accepted, with my property successfully completing. Thank you again to the team at Northwood. You were great to deal with and I would highly recommend you to anyone.
5/5
Direct reviewsThey say that selling a house is a stressful event. Well that was not my experience working with Ali and Lisa at Northwood. From the first meeting at my property to discuss my intended sale to the sale actually going through the whole journey was seamless with me being kept fully up to speed on progress, viewers feedback and then achieving the price that I was wanting for the property. If I was to buy or sell again in Aberdeen I would have no hesitation in using Northwood again.
5/5
GoogleDebbie was very efficient, polite and friendly while showing us the property. She answered all our questions and helped us plan things for after the move as well. Very good experience!
Many thanks for sharing your experience, we really appreciate it, best regards Matt Pullinger
5/5
GoogleAbsolutely brilliant service from Ali Clark. From start to finish, nothing but attentive to any queries or requests. Ali had managed to find a buyer Immediately and managed to meet my expectations on first offering. If your selling or buying in Aberdeen area, I would highly recommend Ali Clark with Northwood. Thanks Again!
Many thanks for giving us this great feedback, best regards Matt Pullinger
5/5
Direct reviewsMy experience with Northwood has been fantastic and I couldn't recommend them highly enough. They helped me from renovating the property, to staging it right through to selling it. The communication with them was great at every stage and decision required. They went above and beyond to help get the property sold. A special thanks to Ali who was my point of contact throughout the process who made it as easy and pain free as possible which is exactly what we wanted!
5/5
GoogleThe entire team at Northwood Aberdeen is highly professional and committed to providing excellent service. I highly recommend Northwood Aberdeen for their top-notch service, and I especially want to recognise Nicola Walker for her exceptional support and professionalism. Thank you, Northwood Aberdeen and Nicola, for making renting such a positive experience!
Many thanks for leaving us this feedback it means so much to us, best regards Matt Pullinger
1/5
GoogleI have recently used Northwood as a letting agent having no real experience of them prior to this. However, there was a couple of issues during the tenancy e.g. not telling us that a trades men was coming out and tried opening our door while we were inside and when I phoned regarding this I got told they ‘just forgot’. This is only minor compared to the other issues I have experienced. Having terminated my tenancy with a few issues with the land lord to be sorted, I thought this would be resolved quickly and my deposit would be returned quickly minus a small fee. But having tried serval times to contact Rory in the Aberdeen branch, it now appears my calls are being ignored and the phone has been hung up on me while trying to contact them. I recommend that you use someone else’s phone as once the caller Id comes up with your number it seems to assist in vetting the calls they will answer. As it stands I have been trying to organise my deposit, which should be a simple task for nearly a month now with promised emails not being sent and various other communication promised but not delivered. It is only my opinion but given the treatment by Northwood to myself and having read other reviews online I feel you may be better served using a different letting agency that may be more customer focus.NegativeResponsiveness, Professionalism
Dear Beth, I am sorry to read your review and would be happy to discuss any and all concerns you may have on 01224 218450, best regards Matt Pullinger
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
