Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHad an extremely bad experience with my previous tenant, but I am glad it is all over and it has been great working with Martin & Co, all their staff are friendly and professional. I still cant believe how quickly they found me a new tenant! Kelly Kennedy was very quick in getting me many viewings and locking down a potential tenant. The premium for their service is really worth it, at least I can sleep soundly at night now knowing that Martin & Co is taking care of my property.
Maximilian · 24 July 2023
Agent replied · 19 September 2023
Hi Maximilian. Welcome to the Martin & Co Aberdeen family. As a team we are really focused to providing you with a World Class service. Kelly worked her magic as a negotiator, and Stephen will work with you from now on as your single point of contact. No surprise on the fact that they gave you a great service... they've just won the UK Best Agent AllAgents Award in 2023 (Gold and Bronze respectively). But this is just the beginning. We'll keep looking after you, your property and your tenant. Please let me know if there is anything else we can do to improve our service. I look forward to serving you further. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.
★★★★★ 5/5
GoogleMy experience with Martin & Co was highly professional, timely and client oriented . We viewed a flat, paid a deposit and was very straightforward!
Kelly Kennedy was timely, professional and very helpful. She was so patient to shows around the flat and answered our questions professionally.
Stephen Barr provided an awesome service, guiding us through the process of securing the tenancy agreement. He checked out queries and answered all our calls/e-mails
An excellent and professional team - highly recommended.
Lolade · 24 June 2023
Agent replied · 19 September 2023
Thank you for your glowing feedback. We greatly appreciate your kind words about Kelly, Stephen, and our team. Providing a professional and client-oriented experience is our priority, and we're delighted to hear we met your expectations. Your recommendation is much appreciated.
Best regards,
Martin&Co Aberdeen
★★★★★ 5/5
GoogleMartin & Co and Michael Eremeev the best! Michael has been incredibly helpful ever since we met, always easy to talk to, and we’re forever grateful to him for helping us find the perfect apartment in Aberdeen! True professional. Really wish we could leave him and you guys more 5-star reviews !!!
Vincent · 24 December 2024
Agent replied · 31 December 2024
Hello Vincent, thank you for your kind words. We’re so glad Michael was able to help you find the perfect apartment in Aberdeen. His professionalism and approachability are things we truly value, and it’s wonderful to hear that your experience was so positive. Your feedback means a lot to us, and we’re grateful for your support! Wishing you all the best in your new home. Kind regards, Joel Ross - Sales Negotiator.
★★★★★ 5/5
GoogleA very nice agency. The staff Kelly Kennedy is very friendly and nice. She introduces the flat clearly and answer all questions about the proporty. Very helpful and replying quickly. And the Property Manager Juliet Mutch help us a lot. She is very kindful to help us and answer our questions. During this very busy period, she replies email very fast. Helping us to take very shortly time to finish the contract. I recommend this agency.
Junyi · 5 October 2023
Agent replied · 19 September 2023
Hi Junyi. Thanks for your feedback and kind words. Watching Kelly serving our customers is a pleasure, not only for the customer, for for the rest of the Martin & Co team. We manage your property, so please do get in touch if you need any additional services. Enjoy your new home! Eduardo Prato, Director, Martin & Co Aberdeen.
★★★★★ 5/5
GoogleI am very pleased with my experience with Martin & Co Aberdeen. Their team is always responsive and very helpful. Very well organised letting service. As a new landlord, I had many questions. Special thanks to Maxine Card who was super helpful in answering all my queries and selecting the right level of service for me; and to Kevin Barr who was brilliant in arranging the viewings and keeping me up to date on everything.
The tenancy was agreed within two days of advertising.
Yulia · 25 May 2023
Agent replied · 24 May 2024
Hi Yulia. Thanks for your nice comments about Maxine and Kevin. Comments like yours is what keeps them going the extra mile when serving out customers. Please let me know if we can do anything else to improve our service further. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen
★★★★★ 5/5
GoogleI have to hand it to the wonderful team at Martin and Co. Aberdeen. Living in Japan I just thought it was crazy to rent out and manage property living on the other side of the globe but I was wrong. Martin and Co basically do all the heavy lifting.Maxine Card was amazing at getting all my things in order ( in a very short time) as well as giving me heaps of encouragement and offering very sound ( continuous) advice . Stephen Barr who is my manager agent found my first rental couple within 1 day of my place being on the market. Unbelievable!!! He is super professional and liaisons with me immediately even though the time difference is 9 hours. He has great communication skills and is very competent at his job. I did check out their completion and tbh I was not impressed one bit. The other company quoted renting out my place at almost 35% lower than what Martin could secure for me. Therefore,I highly recommend them!!!
Jerome · 25 May 2023
Agent replied · 1 June 2023
Thank you Jerome for your highly detailed and positive review! It is great to hear that Maxine and Stephen have made it not only possible, but a smooth and very quick process to rent out your property from the other side of the world! Maxine spearheads an excellent team and Stephen is also one of our stellar portfolio managers who will continue to make sure you and your property are well looked after.
Our team are highly knowledgeable and skilled in the property market and will always endeavor to give you the best service and property value you deserve. As we fully manage your property, you can rest assured from Japan that we will take good care of it and you as our valued landlord. We will keep in contact with you throughout, but please let us know if we can help in any way. Best regards, Eva Prato Luna, Communications Manager, Martin & Co Aberdeen
★★★★★ 5/5
GoogleWe had a very easy and hassle-free experience with Martin & Co, and I would strongly suggest them to others. We saw a flat, placed a deposit, and it was quickly taken off the market - it was all very simple!
Kelly Kennedy was especially impressive; she was well-informed, efficient, and supportive when she gave us a tour of the flat. Kelly Kennedy was fantastic, assisting us in securing the tenancy agreement and addressing any concerns we had promptly.
Overall, this was an excellent team, and I would highly recommend them to anyone.
Mohamed · 25 May 2023
Agent replied · 15 May 2023
Thanks Mohamed for your kind words. Glad to see that the sleek operation that the team have built was noticed by you. We do manage your property, so please let us know if we can do anything else to keep impressing you! Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.
★★★★★ 5/5
GoogleHighly recommend renting with Martin & Co Aberdeen. I stayed in one of their properties for over a year. Adam Hughes answered all my enquires during my tenancy. He is very kind, patient, and professional. My emails were always quickly responded to (usually within a day), and Adam helped to solve my questions with clear explanations and advices. Definitely reliable, you can trust Adam to help in case you need it. I am quite thankful to Adam, and I would be happy to rent with Martin & Co again in the future.
Qianqian · 9 August 2025
Agent replied · 26 July 2024
Hi Qiangian. Thanks for your feedback. I'm delighted to hear that Kelly made your property hunting a positive memorable experience. We are now managing your property, thus please stay in touch through your personal Portfolio Manager. We look forward to helping your further. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen
★★★★★ 5/5
GoogleI had an exceptional experience working with Kelly Kennedy to find a rental in Aberdeen.
Since I couldn't attend in person, Kelly provided a highly convenient online viewing of the flat. This service was incredibly helpful and gave me a comprehensive look at the property.
Kelly was always available to answer my questions promptly which made the entire process smooth and stress-free.
Mahmoud · 28 June 2024
Agent replied · 26 July 2024
Hi Mahmoud. I'm glad to hear that the virtual viewing that Kelly did initially with you helped with the selection and application process. Hope that you and your family are now settled. We do manage your property, thus please let us know if we can be of any further assistance. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen
★★★★★ 5/5
GoogleHighly recommend martin&co. Stephen has been excellent at sorting things out and chasing to get me back into my flat as quick as possible. Right from the start of the incident he has kept me updated and been so helpful. Would answer emails and any questions I had so quickly which took a lot of worries off my mind. Thank you Stephen for all your hard work.
Caitlin · 20 March 2024
Agent replied · 25 March 2024
Thank you so much for taking the time to share your positive experience with Martin & Co. We're delighted to hear that Stephen's excellent service and proactive approach helped you get back into your flat quickly.
Maria Castaneda, Marketing, Martin & Co Aberdeen
★★★★★ 5/5
GoogleOur experience with Martin & Co was very smooth and I'd highly recommend them. We viewed a flat, paid a deposit and it was taken off the market in under 30 mins - how straightforward!
In particular, Kelly Kennedy was knowledgeable, professional and very helpful when she showed us around the flat. Kevin Barr provided excellent service, guiding us through the process of securing the tenancy agreement. He checked out queries and answered all our calls/e-mails promptly.
An excellent team - highly recommended.
Ewan · 3 May 2023
Agent replied
Thanks you Ewan for your feedback. Kelly is out deal maker and Kevin is part of the portfolio team, who will ultimately deliver the service to you start to finish. Please let me know if we can serve you further. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.
★★★★★ 5/5
GoogleWe heartily recommend Martin & Co and Kelly. (Martin's reference check and online platforms are far superior to other letting companies; every email and phone interaction with the company was professional and kind.) Our agent Kelly was warm, lovely, and professional in all of her interactions with us. Looking for a house for a family (when you're moving from a different town) can be quite nerve-wracking, and Kelly's kind and approachable demeanor set us at ease as she told us information about the house, neighborhood, and other details that helped us get a better feel for what we were signing up for. Juliet, the manager who took our calls and application, was always attentive, calm, and responsive to our emails, questions, and requests. We loved having Kelly be our agent and interacting with Juliet about signing on as a tenant, and we would recommend both to everyone we know.
Sarah · 20 April 2023
Agent replied
Hi Sarah. Thank you for your feedback. Delighted to see that the combination of Kelly and Juliet made your application and the start of your tenancy as easy as it can be, whilst being extremely thorough on all the checks that we have to complete. From now on Juliet will be personally managing your tenancy, so please get in touch if we can help you any further. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen
★★★★★ 5/5
GoogleWe decided to rent out our property due to job relocation. After talking to a couple of letting agencies, we were impressed with all the staffs we have talked to from Martin & Co Aberdeen. Maxine carried out the initial introduction and demonstrated excellent professionalism throughout the process. We were provided detailed guidance about how to register as a landlord, what certificates are required etc. Kelly from Martin & Co. facilitated a viewing. Again, very professionalism with great positive attitude accompanying the potential tenants for the viewing, explaining the local areas, the benefits of the property etc. The property was rented out the second day when it comes to the market. A dedicated property manager Juliet was assigned to look after the property, guided us to have the certificates ready, and also arranged professional cleaning and inventory check, all in a timely manner. We can see Martin & Co. Aberdeen has a great professional team with a great positive attitude throughout the process. We feel full confident that the property letting though Martin & Co. is in a safe hand!! Thank Eduardo for leading such a great team!
Jianbo · 20 April 2023
Agent replied
Hi Jiambo. Thanks for your nice words. Comments like this make us go the extra mile every day... to put a smile on our customer's face. We look forward to serving you further. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.
★★★★★ 5/5
GoogleI very much recommend Martin & Co, and especially Kelly Kennedy and Juliet Mutch. I had several interactions viewing with Kelly and she was very lovely and helpful, and very clearly cares about the condition of the properties she is showing.
I am now renting with Martin & Co with Juliet as my property manager and she is incredibly lovely and helpful and I could not recommend her and Martin & Co more! Everything that has needed fixed so far has been quickly dealt with and the flat is in lovely condition!
Stine · 20 April 2023
Agent replied · 7 April 2023
Hi Stine. Thank you for your comments about Kelly and Juliet. Much appreciated. We fully manage your property, so Juliet will make sure that you and your property are well looked after. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.
★★★★★ 5/5
GoogleKelly showed my mum and I around the flat. She was extremely professional and very knowledgable on everything we needed to know about the property. She made getting started with renting super easy.
Stephen was then my main contact for getting everything set up for moving in. He was extremely helpful and super quick to respond to questions and email.
This is my first time renting and the Martin & Co’s team made it super easy. Thank you for your help.
Annabel · 20 April 2023
Agent replied
Hi Annabel. Thanks for your positive feedback. We manage this property, so Stephen will continue to be your point of contact for any issue. We work on the basis that customers should have a single point of contact: no phone system menus, no pushing customers from one extension to the next. Just a single friendly face and voice to look after your property matters. Have a great Christmas! Eduardo Prato, Director, Martin & Co Aberdeen.
★★★★★ 5/5
GoogleThis has been my first time flathunting in a very long time, and my first time having any contact with Martin & Co. They stand head and shoulders over other agents. Kelly Kennedy has been my main point of contact, and I've been really impressed by the level and quality of customer care and communication. She has been very informative and prompt with all my questions, in person and over email, and her warm professionalism has put me very much at ease with the whole process.
Rhona · 20 April 2023
Agent replied · 1 June 2023
Thank you Rhona for your kind comments towards Kelly. You are right, Kelly is a true example of top level customer service and we are very proud to have her on our team. Being able to take the strain off at stressful times and facilitate the finding of your new home is why we do what we do, and strive to be the best at it. We are here to continue supporting you in your new place, so please let us know if we can help in any way at all. Best regards, Eva Prato Luna, Communications Manager, Martin & Co Aberdeen
★★★★★ 5/5
GoogleWe had a great experience with Martin&co. Kelly Kennedy was really helpful in finding a property for us. She was very quick in arranging viewings for us and finding properties that match our requirements. She gave a thorough and detailed tour of the flat and facilities in the area for multiple properties, it helped us to decide which property suits us the best. Later on, property manager Juliet Mutch took care of our tenancy process and provided us excellent service. She guided us from application stage to moving-in. She was quick to respond to all our questions and made the entire application process stress-free for us. Thanks to Martin&Co team.
SREEVATSAV · 20 April 2023
Agent replied · 1 June 2023
Hello Sreevatsav, Thank you for your thorough review and positive feedback for our team. Kelly is very knowledgeable in this sector and is great at finding out what you need to helping you find the property that best suits you. Once you had found the place to call home, Juliet were able to take you through the rest of the application process efficiently and get you moved in quickly ! We look forward to servicing you further through your tenancy. Best regards, Eva Prato Luna, Communications Manager, Martin & Co Aberdeen
★★★★★ 5/5
GoogleI want to thank Martin & Co for helping me get into the flat we have now. It is very nice for our family. Kelly Kennedy was the one that did our viewing and was a tremendouse help. I also want to thank Ashley Rodrigues for helping us to solidify obtaining the flat.
Jeremiah · 12 November 2025
★★★★★ 5/5
GoogleJuliet Mutch has secured a tenant for the property in a short period of time. Having one person deal with my queries makes being a landlord so much easier. Continuity is key to this and Juliet has been the person who has dealt with my queries and secured a tenant. Other staff members at Martin & Co have been very helpful when Juliet has been otherwise engaged.
Pearl · 12 June 2025
★★★★★ 5/5
GoogleEverything was going well with Martin & Co, the staff were really friendly and helpful. The viewing, hosted by Kelly Kennedy, was amazing -- she walked me around and told me about the property while also answering a few questions. She also called before the viewing to make sure everything was going according to plan. The flat was clean, well-maintained and looked exactly like the pictures. Later that day, a Thursday, Kelly Kennedy sent me an email to let me know I could ask further questions or view any other properties. In addition, she asked me to leave a review on Google and copy it to other platforms in order to get recognition from her boss. On Friday morning, I emailed her back with my questions, as well as a draft review; I asked if there was anything in particular she wanted me to address, like in a recommendation letter. I did not get a response that day, thinking she was perhaps taking her time to find answers. I waited on Monday too with the plan to call if I never got an email until then. On Tuesday I still had nothing in my inbox from the agency, I checked the property advert on Rightmove just in case before my call, and it was under offer. I do not know if me being ghosted was due to my inquiries and Martin & Co wanted a client/tenant who was less inquisitive, or they found a tenant before they made it official, but an email back would have been nice -- if not for that property, then for future ones.
Mischa · 2 March 2023
Agent replied
Hi Mischa. Thanks for your comments. Glad to hear that Kelly delivered a very personalised service as usual. Apologies for the slight miscommunication issue over the long weekend. I believe Kelly has been in direct contact with you since to see in which other way we can help you. The Aberdeen letting market is heating up quite rapidly, so we'll endeavour to find something for you. Thanks a lot for your custom. Kind regard, Eduardo Prato, Director, Martin & Co Aberdeen.
★★★★★ 5/5
GoogleMartin & Co was absolutely great at getting me into my flat as soon as possible. I was nearly homeless, so the effort that was made to get me my flat was outstanding. There was a little issue with goodlord, their guarantor service but other than that it was amazing. Since then any problems we have had with the flat have been dealt with quickly and efficiently. Juliet Mutch is the person I have gone to with all my queries and she has been a great help. The whole Martin & Co team as a whole has been amazing. We even received chocolates and wine when collecting our keys.
Jessica · 2 March 2023
Agent replied
Hello Jessica, Thank you for your very kind works and review. Juliet and the rest of our team go above and beyond to serve our customers, even to the finer details of celebrating your new home! Moving you in promptly was only the first step. Since we fully manage your property, rest assured that you will continue to receive a world class service whilst you enjoy your home. Kind regards, Eva Prato Luna, Communications Manager, Martin & Co Aberdeen
★★★★★ 5/5
GoogleWhen my current tenants moved out of our 4 bedroom home we needed to find someone quickly to avoid incurring any gaps in the tenancy. I discussed this with Maxine the manager at Martin & Co who promised she would find someone within the week. Within the same week Kelly was assigned to my property who quickly organised 3 viewings efficiently and effectively.
Kelly discussed the property with various companies and myself to ensure the process worked smoothly. Everything had been organised to make an easy transition including all relevant certification in place. I found the whole experience non stressful thanks to Kelly's professionalism and the back up team were excellent to work with I would recommend using Martin & Co now and in the future.
William · 2 March 2023
Agent replied
Hi William. Thanks for your custom. And thank you for your comments. Kelly is really a super fast and super efficient negotiator. We look forward to serving you further. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.
★★★★★ 5/5
GoogleA very professional, well proceduralised and pleasant company to deal with.
Throughout every step of pre-engagement, I was to feel extremely confident that Martin and Co. would manage the property in my best interests.
During the stages of listing of the property, the selection of an appropriate Tenant and any payments received, I was kept fully informed and updated by my dedicated Portfolio Manager.
The initial Statement was issued almost immediately and deposited to my account the next day.
I cannot recommend Martin and Co highly enough.
Robert · 2 March 2023
Agent replied
Hi Robert. Thanks a lot for your comments. It's great to see that, during this short period, you have managed to grasp some of the structures that allow the 'magic' to happen at the surface: very procedural processes and checklists that are thoroughly followed for quality assurance. And the secret sauce: our keen team. I really owe them a lot. They really go the extra mile for our customers. This is just the beginning of a long relationship. If I can be of any help, please contact me directly on 01224974140. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.
★★★★★ 5/5
GoogleMy experience with Marin & Co Aberdeen has been perfect especially Kevin Barr. He has consistently responded to ANY questions i have had (as an international student moving to aberdeen for th first time I have a lot of question), he has been patient when i pop in to the office, he is always available on the phone and follows up after every complaint. I could not recommend Martin & Co and Kevin Barr more. They are very kind and will help you through every step of the process.
Anushka · 24 February 2023
Agent replied
Hi Anushka. Thanks for your comments. Believe it or not, as Kevin was serving you he was also studying for his SafeAgent qualification, which he finally received last week. So now we are even better prepared to serving you further. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.
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