Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleMartin&Co is an irresponsible agency. My agent Stephen Barr was an irresponsible agent. There are two reasons for this. Firstly, Stephen Barr did not return my deposit. After I checked out, he deducted £280 for cleaning and should have returned £100 for the deposit. He did not return the deposit to me after Safedeposits gave him the money. He said the cleaning fee was changed to £380, which was my rent for a month. I cleaned the room when I checked out and also took a video of the whole house (this is video evidence). The cleaning fee was my month's rent, which is really unreasonable. He did this to me because I am a student and I would like to post this unfair treatment in the hope that no more students will fall for it at this institution. Secondly, when I moved into the house, a lot of things were broken. The washing machine didn't work properly, there were problems with the electrical equipment, for example when turning the oven on for a while it would trip the circuit breaker. I also took videos and emailed Stephen but they were very slow to deal with it and very slow to buy a new washing machine. I lived a very long time without being able to use the washing machine. I wish I was here for help, I kept all the videos of me moving into the house and leaving the house and would like some advice on how to deal with such a bad agent, like can I sue them?
Lily · 21 February 2023
Agent replied
Dear Lily,
Thank you for your feedback. Your name is not our in our system. Nevertheless, considering the timing and the deductions that you mentioned (£280 for cleaning and £100 for damages), we could assume that you relate to the tenancy at ** C*********on Street. You, using various different pseudonyms, have posted reviews relating to this tenancy, which they have been eventually removed from the various platform due to their harassing nature toward female and male members of our team, and lack of evidence.
Please refer to our accounts of the events:
The tenant of this tenancy removed a male occupier due to claims of domestic abuse. At the time our team members were abused by the removed person, who in fact was not more than a occupier who had been lawfully removed by the rightful tenant.
At the end of the tenancy the property was thoroughly inspected by a third party certified inventory clerk (as all our managed properties are inspected). The tenant was invited to comment on the draft of the Inventory and Condition report. The tenant did not make any comments.
Based on this report, a claim was made before SafeDeposits Scotland. SafeDeposit Scotland emailed the tenants on 29-Mar-22 confirming the agent claim, and gave them the opportunity to comment and submit reasonable evidence to support their case.
A day later (30-Mar-22) the tenant accepted the proposal. Based on this acceptance, the funds were transferred to us, and we in turn transferred these funds to the landlord.
With regards of the washing machine and hub, our team organised attendance to the property within 24 hours of they being reported by the tenant. In both instances a new appliance was installed within a week of the initial report. Unfortunately these new appliances were very badly damaged by the tenant after being installed. These damages were once again documented by the third party inventory and condition report above mentioned.
In summary
1. The ex-tenant of this property:
a. Had an abusive relationship. We advised the tenant on best steps to remove the allegedly permitted occupier. We have written and recorded phone calls to support this.
b. Damaged a property well beyond fair wear and tear, which was documented by a third party, including reports, pictures and videos.
c. Had the opportunity of comment after the claim for damages was made before SafeDeposits Scotland. Nevertheless the tenant agreed with the claim within 24 hours of the proposal being sent by SafeDeposits Scotland.
d. Have had throughout the tenancy, and even after the tenancy has come to an end, the opportunity to make any complaint in accordance to the industry standard. That could include making a formal complaint before The Property Ombudsman, the independent redress body that we belong to.
2. The ex-permitted occupier:
a. Harassed our team members during and after the tenancy to the point that they had to be reported to the authorities.
b. Have had throughout the tenancy, and even after the tenancy has come to an end, the opportunity to make any complaint in accordance to the industry standard. That could include making a formal complaint before The Property Ombudsman, the independent redress body that we belong to.
3. You (the author of this review), acting on behalf of either the tenant or the permitted occupier (we are unable to determine this because, once again, you’re using multiple pseudonyms):
a. Have harassed our female and male team members, and made false claims against them. These team members, who have worked extremely hard to look after our customers, including the tenants and the landlord, have suffered emotionally due to your unfounded comments.
b. Have failed to meaningful engage with us.
We hope that our accounts of the events brings a more balance view of this situation.
If you wish to discuss this further, please contact me directly on 01224-974140.
Kind regards,
Eduardo Prato
Director
Martin & Co Aberdeen
★★★★★ 5/5
GoogleKelly Kennedy is an absolute gem. Her service was brilliant, even going out of her way to show me a property within the same hour of contact virtually due to work commitments. Honestly it is very refreshing dealing with such an upbeat and helpful agent during such a busy time of the year. Not only that but she also assisted in the process after office hours which was fab.
Can’t recommend her enough
Adam · 5 September 2023
Agent replied · 19 September 2023
Thank you for your wonderful feedback regarding Kelly. We are thrilled to Thank you for your heartfelt appreciation and for recognizing Kelly exceptional service. We are thrilled to hear about your positive experience.
Best regards,
Maria Castaneda, Marketing, Martin & Co Aberdeen
★★★★★ 5/5
GoogleIt was a great and prety experience yesterday having Martin & Co Aberdeen contact for solving the house rent issue. Couple of Estate and Letting agents in town but you single out by your detail professionalism.
This wouldn't have been possible if your Staff are not trainned. I must confess the warm reception, calm explanation/answers to questions and professional guidiance displayed by Kelly Kennedy is awesome and It is an excellent company image representation.
Keep it up, Please.
Eyitope · 26 March 2023
Agent replied · 28 November 2023
Hi Eyitope. Thanks a lot for your comments. They mean a lot to our team. We are here to serve you. Moving you into the property was just the first step. Now we'll be looking after you and your new home! Please let us know if we can do anything else to serve you. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.
★★★★★ 5/5
GoogleHaving used a couple of other estate agents in Aberdeen in recent years, I can safely say the service provided from Martin & Co has been the best by some distance.
Right from the outset when looking for a quotation to sell our property (many agents never even followed up for feedback after providing us an estimate) all the way through to the actual sale itself, the service from Scott was faultless. In particular the regular communication and advice provided throughout the process, as well as the response time to any queries/issues we had couldn’t have been better.
Our property had been on the market for 3 months until we switched agents to Martin & Co. Under Scott’s supervision we had more viewings and interest in a week than the previous months with a bid made and accepted not long after.
I wouldn’t hesitate to recommend Scott and Martin & Co as a whole for anyone looking to sell a property, they would be my first choice if selling again in the future.
Mg1103 · 26 December 2022
Agent replied · 24 May 2024
Hi Matthew. Thanks a lot for your positive feedback. Scott certainly goes the extra mile when it comes to sales. Dynamic marketing, professional viewings and ultimately, the strong desire to serve you well are the factors that allowed Scott to give you the service that you've experienced. Thanks for your custom. Eduardo Prato, Director, Martin & Co Aberdeen.
★★★★★ 5/5
GoogleMartin&Co are absolutely wonderful to work with.
Kelly Kennedy was the one in charge of the process of me acquiring the property and she's exceptional. She was friendly, super professional and such a warm spirit. Working with her, she made me feel at great ease.
Nzekwe · 10 January 2025
Agent replied · 17 January 2025
Hi Nzekwe, Thank you for your wonderful review! We’re thrilled to hear Kelly made your experience so smooth and enjoyable. She truly is an asset to our team, and we’ll be sure to pass on your kind words. Wishing you all the best in your new property!
Warm regards, Joel Ross - Sales Negotiator, Martin & Co
★★★★★ 5/5
GoogleJoel and Michelle were very passionate and was lovely to work with them from the viewing to selling most of my portfolio, after a year with so called “Online” agency.
I had a good experience working them, and will use their services without a doubt in the future.
Samir · 28 November 2025
★★★★★ 5/5
GoogleKelly Kennedy was very friendly and helpful.
Bridget · 13 February 2026
Agent replied · 13 April 2026
Hi Bridget,
Thanks for your positive feedback. Yes, Kelly managed, after some negotiation … More
★★★★★ 5/5
GoogleFrom first contact to the lease signing process, Kelly was helpful. responsive, balanced and friendly. Our first time renting in Scotland meant we had lots of concerns and questions, and we were doing it all based in the US. Kelly was so easy to work with and anticipated a lot of our concerns. We felt very well and honestly taken care of so thanks Kelly!
Matthew · 2 June 2025
★★★★★ 4/5
GoogleStephen Barr has been a great help in securing our property, going above and tailoring super well to our specific needs. My partner and I are both recently self employed which has proved to cause some difficulties but were able to arrange a work around and secure a property we really like.
Ideally the requirements for a property would be slighly less strict and a bit more leniant and it would make the experience better. However, I think this also depends on the Landlord.
Jay · 1 November 2022
Agent replied
Hi Jay. Thanks a lot for your comments and feedback. Great to see that Stephen has helped you at the tenancy onset. You're right, completing the referencing process for self-employed applicants requires more checks and processes, but ultimately with a solid application like yours, it should not be a problem. Now that you've settled at your new home, please let us know if we can be of any additional help. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.
★★★★★ 5/5
GoogleSo far I’ve had a great experience with Martin and Co Property Agency, thanks to their dedicated team members, Kelly and Stephen.
Kelly was incredibly helpful and patient while guiding me through property viewings and the search process. Any concerns or questions I had were kindly addressed.
Once I found my ideal property, Stephen, the property manager, made the transition easier and was helpful throughout the documentation process.
Tomisin · 27 October 2023
Agent replied · 24 May 2024
Thank you for your positive feedback. We're delighted to hear about your great experience with Martin and Co Aberdeen, and we appreciate your kind words about our team members, Kelly and Stephen.
Providing assistance, addressing concerns, and guiding you through the process are essential aspects of our service, and we're pleased to have met your expectations.
Best regards,
Maria Castaneda, Marketing, Martin & Co Aberdeen
★★★★★ 5/5
GoogleMartin And Co Fully Factored Flat,
We have just started dealing with Martin and Co,
In particular Stephen Barr and Maxine Card,
I first reached out to 3 different agents, with regards to a property I wanted to rent out, from the start I proffered the feeling I got with Martin and Co, and went with them, it is still early days, but I cant fault them at all so far, very responsive, full of advice, and the bottom line is they just seem like nice people...
ABDN · 14 October 2022
Agent replied
Hi ABDN Alliance. Thanks for your positive comments. We are here to serve landlords by adding value to your business whilst taking the burden away from you. We are here to prove ourselves to our customers, new and old loyal ones. We are here to serve you and impress you all the way. If there is anything we can do to improve our operation please let us know. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.
★★★★★ 5/5
GoogleWe had a pleasant experience working with Martin& Co in our recent hunt for a place to rent. Kelly Kennedy was very quick to respond to our request for a viewing and swiftly arranged a convenient time for us. We greatly appreciate her efficiency in processing our application.
Donit · 10 November 2025
★★★★★ 5/5
GoogleWorking with Natalie as a property manager was a pleasure and we were thoroughly impressed by her professionalism and expertise. Her prompt action to any queries as well as her dedication and commitment to delivering outstanding results are truly commendable.
I highly recommend Natalie to anyone seeking a knowledgeable, reliable, and proactive property manager.
Manveer · 8 September 2025
★★★★★ 5/5
GoogleWe had a great experience viewing rental property through Martin & Co. and will definitely be recommending them to friends and family. Our agent Kelly Kennedy was friendly, punctual, professional and made the process of online viewing so easy. Kevin Barr our property manager was also excellent and quick to respond to any queries we had, he also facilitated the move-in process and made it so seamless it was a pleasure working with them both.
Aisyah · 2 March 2023
Agent replied
Hi Aisyah. Thanks for your positive feedback. Delighted to see that Kelly commitment to looking after our customers, combined with the online viewing and video walk through allowed you to find the property that you were looking for. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen
★★★★★ 4/5
GoogleMichelle has been a diligent and helpful contact throughout my property sale process - always happy to give me feedback and check up on the property despite me working away from Aberdeen. She's a credit to herself and I'd recommend her to any future employer
Richard · 27 November 2025
★★★★★ 5/5
GoogleIt was a great and prety experience yesterday having Martin & Co Aberdeen contact for solving the house rent issue. Couple of Estate and Letting agents in town but you single out by your detail professionalism.
This wouldn't have been possible if your Staff are not trainned. I must confess the warm reception, calm explanation/answers to questions and professional guidiance displayed by Kelly Kennedy is awesome and It is an excellent company image representation.
Keep it up, Please.
Eyitope · 24 October 2022
Agent replied
Hi Eyitope. Thanks a lot for your comments. They mean a lot to our team. We are here to serve you. Moving you into the property was just the first step. Now we'll be looking after you and your new home! Please let us know if we can do anything else to serve you. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.
★★★★★ 5/5
GoogleI spoke to Maxine to gain information on how we would let our property with Martin & Co. From viewing our property and communicating in emails, Maxine was very professional and informative. She saw the potential in our flat for professionals and seemed prepared to market it to gain the correct tenant. From supplying us with help on gas safety certificates and electrical work required we felt supported throughout the whole initial process. We did end up finding a mutual friend to let our property privately however if not we would not hesitate to use Martin & Co.PositiveResponsiveness, Quality, Professionalism, Value
Kasia · 17 July 2022
Agent replied
Hi Kasia. Delighted to see that Maxine was able to answer all your queries. Maxine is extremely knowledgeable professional. She has earned her position to Branch Manager thanks to that and her drive to serve others. Hope everything goes well with your current tenancy. Please give us a call if you need our help in the future. Best regards, Eduardo Prato, Director, Martin & Co Aberdeen.
★★★★★ 5/5
GoogleI can't thank Stephen Barr at Martin & Co enough! As I'm a student this was my first time looking to rent a flat. I was moving many miles away from home but Stephen helped ease my nerves and make the whole moving in process exciting and comforting instead! Stephen always has quick replies to any questions or issues raised. For example, the washing machine in my flat needed replaced. Stephen arranged this with the service and was always in contact with updates. Overall, exceptional support and highly recommend!PositiveResponsiveness, Quality, Professionalism, Value
Hope · 13 July 2022
Agent replied
Hi Hope. Thanks for your feedback and comments about Stephen. Glad yo see that your first tenancy has been organised seamlessly. Please let us know if we can do anything else for you. Best regards, Eduardo Prato, Director, Martin & Co Aberdeen
★★★★★ 5/5
GoogleHaving previously rented with Martin & Co for two years ending in 2021, I was eager to return to them when Searching for another rental property.
Yesterday we had a viewing for a flat with Kelly Kennedy, and she was wonderful! Answered all our questions, explained everything we could ever hope to know upon entering a property, and was the kindest person. Overall, a 10/10 experience and we have now decided to go forward with the property we viewed! Thank you Kelly for all your help!
Mirryn · 26 September 2024
★★★★★ 1/5
GoogleThis was hands down the worst rental experience that I had ever had.
The advice that I would give anyone who is moving into a rental is to make sure that when you get the keys, you have a very thorough look around and make sure that everything is in working order and that the place is clean. It is quite easy to get swept away and just have a brief look over. When you move in and there is anything at all that doesn't seem right, then take photos. Lots of photos. This is important for putting together evidence and will help to save you money when you move out by making sure you get the deposit amount that you expect.
My wife and I had to spend a day cleaning the place before we could move in. The carpet upstairs in one of the bedrooms was damp and mouldy and so we had to get a carpet cleaner to sort it out. We also had to clean and hoover the entire place, and there were cobwebs everywhere. There was even mushrooms growing in the cupboard (see picture) The heating wasn't working, which meant there was no hot water. The property hadn't been tested for legionnaires since 2017, even though it was empty for months before we moved in. Some of our neigh ours thought that it may have been over a year that it was empty. The oven didn't work. The TV didn't work. One mattress was covered in stains that were so bad it looked like it had been soiled. The landlord wouldn't take the mattress out of the property and so we had to store it in the living room. The second mattress was so cheap, you could feel every spring and we had to store that one also. The furniture in the living room was dirty and covered in dog hair. There were child drawings on the walls. The flooring was rotton in the cupboard and it had to be replaced before the water heater fell through the floor. The upstairs bathroom was reeking of damp which meant that we had to buy cleaning products for the sink and shower drains.
We had to move out for the first week and wait for legionnaires test to be carried out and for them to figure out how the heating and hot water worked as the landlord wasn't bothered.
We were charged £136.80 for cleaning, even though the place was far cleaner than when we arrived. We weren't offered any discount as a result of us moving in and then having to move out for a week.
Also, someone was in the property without our permission to clean up the mushrooms in the cupboard downstairs. We weren't notified that someone was coming.
The garden was covered in weeds and the grass was over a foot high. The garden is very small and yet it was so badly maintained that it took my wife and I four hours to get it to a tolerable standard.
There were mice in the property which meant that we could only use a few of the kitchen cupboards as there was access to most of them from the back. There was panels off the back some of the units, which didn't help much. One of the kitchen cupboard spaces was filled with cobwebs and dead spiders when we arrived. This was one of the largest kitchen cupboards as well.
The property cost £1100per month and so it wasn't exactly cheap. Thankfully we were in less than 2 months. Being in a property like that when you have two children of primary age, was awful. I naively thought that renting a property of that value would reduce likleyhood of issues but I was quite wrong.NegativeResponsiveness, Quality, Professionalism, Value
James · 29 June 2022
Agent replied
Saturday 4th November 2021
Hi James, thanks for your feedback. Very concerned for your comments as this situation does not reflect our very high standards, thus it needs serious reviewing. Please reach me on 01224-974140 to discuss. Best regards, Eduardo Prato, Director, Martin & Co Aberdeen
Update Wednesday 8th November 2021
Hi James, I have not received yet any phone call or email from you. In the meantime please find below a summary of the timeline of your tenancy:
14/08/21 - Negotiator on the day of move in assisted the tenants to a level that was well above what it was required.
16/08/21, Tenants moved in and have received the inventory report clearly stating they have a period to ensure they are happy with the condition of the property.
16/8/21, All parties signed the inventory report confirming there were no discrepancies, and they were happy with the overall condition of the property.
16/08/21, Tenant reported no hot water. Kelgas (plumber) attended on the same day. There was no fault found with the boiler, the dial was turned down low resulting in no hot water. Out of good gesture the landlord covered this charge. The tenant brought to our attention the floor and water tank was becoming a bit disrepair. The tenant has also mentioned they were not happy with a stain on the mattress.
17/08/21, Landlord carried out a further legionnaires risk assessment. No risk was found, and the water tank was deemed safe. We also chased the tenants to send a photo showing the mattress as this was not labelled on the inventory and we wished to rectify this. To date we are yet to receive any photos.
18/08/21, We instructed Kelgas to inspect the floor under the water tank.
16/09/21, We had received a report from the tenant that they believe there is mice in the property. Pest control was instructed on the same day to attend and carried out two visits to ensure the issue was resolved.
22/09/21, 28-day's notice to quit was provided by the tenant (only 36 days after they moved in), as they had purchased a property. It was a very quick time to find a property, exchange and complete a purchase.
27/09/21, Tenant reported a faulty light switch in lower ground bedroom. Electrician was instructed same day.
27/09/21, We received confirmation from tenants and contractor that the floor under the water tank has been replaced.
28/09/21, We received the invoice and confirmation from tenant they are satisfied with the repair.
29/09/21, We had requested a photo of the garden as we did not hold one on file.
30/09/21, We received confirmation from tenants and contractor that the light switch has been replaced.
20/10/21, Tenants vacated premises.
26/10/21, Outgoing inventory prepared by Ensure Services Ltd (independent inventory company) was received by tenants. Report showed that items had been left in premises by the tenant. Tenant requested for us to retrieve items from the property (because otherwise the landlord could charge for those items being left at the property). Although this is not a task included in any of our services, our staff visited the property and retrieved the items requested by the tenant and brought them to our office for future retrieval.
12/11/21, Deposit proposal was generated to find that the shed window had been broken. We had contacted the tenants to mediate and to investigate further.
12/11/21, Tenant had suggested that this must have been a few days after moving in and the children were only playing with stones in the garden.
13/11/21, Landlord sought after the deposit for the shed window as this was no fault of the landlord.
If you remain unsatisfied you can approach The Property Ombudsman, an independent redress body who will make sure that you as a customer have been well served. As members of The Property Ombudsman we'll adhere to their final resolution. Alternatively call me on 01224974140.
Best regards,
Eduardo Prato, Director, Martin & Co Aberdeen.
★★★★★ 5/5
GoogleAs an international student traveling to Aberdeen to study at the university and who has never been to Aberdeen or didn't know anyone there, Martin and Co and especially Laura was very helpful and accommodating in assisting me to find good quality and value living accommodation. Laura and the team was very responsive, considerate and professional in helping me acquire my apartment and made me feel welcomed and ensured my apartment was all arranged for me before I arrived, that I could just walk right in and settle in and go straight to class. I truly appreciated their service. I highly recommend Martin and Co and Laura as property managers.PositiveResponsiveness, Quality, Professionalism, Value
Andre · 5 June 2022
Agent replied · 4 June 2024
Hi Andre. Thanks for your positive feedback toward Laura. Laura is a superb Portfolio Manager, always keeping people up-to-date. Hope we keep serving you in the months and years to come. Best regards, Eduardo Prato, Director, Martin & Co Aberdeen.
★★★★★ 5/5
GoogleUpdate: after a change in circumstances, I have now been able to rent my flat out and again, I have recieved superb services yet again: Stephen has been an absolute pleasure to work with and has not only been extremely friendly and professional but has also went and above and beyond to help me in any way the can. I couldn't have asked for a better agent!
I cannot thank Heather and the team enough, they have been patient, understanding and caring throughout the pandemic and been totally flexible with my circumstances. Heather has always been friendly and professional and has always followed covid restrictions when entering my flat while also asking what would make me feel the most comfortable.PositiveResponsiveness, Quality, Professionalism, Value
L · 4 June 2022
Agent replied · 3 June 2024
Hi I Pat. Thanks a lot for your comments. It's been very challenging for everybody to do business under the current restrictions. Nevertheless if we all make the right effort whilst observing the restrictions in place, we can still serve people whilst keeping everybody safe. Thanks a lot for your help. Best regards, Eduardo Prato, Director, Martin & Co Aberdeen
★★★★★ 5/5
GoogleI had a great experience with Martin & Co during a recent property viewing. The team was professional and welcoming throughout the process. Special thanks to Kelly for her excellent customer service, she was friendly, informative, and made the viewing smooth and comfortable. I appreciate the opportunity and look forward to future engagements. Highly recommended!
Tope · 24 July 2025
★★★★★ 5/5
GoogleI have secured a flat with Martin & Co recently and the whole process for me has been great. Both Kelly and Stephen have been friendly, professional and have made me feel at ease. The service has been flawless so far. Stephen is very easy to get in contact with so I don't have any worries about getting in touch with him if I run into any problems. I would recommend using Martin & Co if you are looking for a trustworthy company to use.PositiveResponsiveness, Quality, Professionalism, Value
Mairi · 25 May 2022
Agent replied · 24 May 2024
Hi Mairi. Thanks for your comments toward Stephen and Kelly. You have our direct lines. Stephen is your single point of contact. He's also the single point of contact for the landlord, thus communication for any matters will flow smoothly. Thanks for your custom. Best regards, Eduardo Prato, Director, Martin & Co Aberdeen.
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