Trusted Agent profile · Aberdeen
Verified
★★★★★
1,216 reviews across 3 platforms
123-125 Rosemount Place, Aberdeen, AB25 2YH
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Martin & Co's office in Aberdeen, at 123-125 Rosemount Place, is rated 4.7 out of 5 across 1,216 reviews on three platforms, including 1,120 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
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Servicing landlords with well-presented properties only. No compromise. Our business is tailored for high quality long-term tenancies. We thrive on the business of landlords and tenants with high expectation. We serve tenants in a way that they are delighted to remain in your property for the years to come. Thanks to our nationally recognised brand Martin & Co are able to attract discerning tenants for Aberdeen properties... no matter where they are property hunting from. Potential tenants can deep into 360° Virtual Interactive Tours, which dramatically improve the initial search experience and lead to faster and better quality tenancies. Landlords can benefit from our 'Manage and Protect' service which guarantees the rent and protect their legal position, among many other benefits. We are really confident and passionate about what we do. We command a very strong position in the letting arena in Aberdeen. Managing and letting properties is our business, but building long term relationship with our landlords and tenants is our passion.
The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
5/5
GoogleI would like to thank Kelly Kennedy and Maria Castaneda for their help in arranging a smooth transition. My representatives at Martin & Co. did a great job thanks to their effort to ensure things moved at a fast pace and their quick response times. I would definitely recommend this organisation.
5/5
GoogleMy experience with Kelly Kennedy was very good, created warm and friendly atmosphere and answered all questions! Making an appointment was easy as well, which is always a plus. Would gladly recommend.
Hi Klaudia. Thanks for your comments. Glad to see that we started on the right foot. Now it's time to start delivering. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.
5/5
GoogleVincent's approach is friendly yet highly organised, and he has shown great attention to detail in preparing the property for the market. We feel confident that our property is in good hands and appreciate his commitment to finding the right tenants.
5/5
GoogleI was helping my son, who lives abroad, to organise the renting out of his flat in Aberdeen. As soon as I contacted Martin & Co, I was impressed by their knowledge and competence. Every member of the team was attentive and helpful. Once all the administrative work was done, the flat was put on the market and the tenant moved in ten days later. I would certainly recommend them.
Thank you for sharing your positive experience with Martin & Co. We are delighted to hear that you were impressed by our team's knowledge, competence, and attentive assistance while helping your son rent out his flat in Aberdeen. Your recommendation means a lot to us, and we truly appreciate your trust in Martin & Co. Kind regards, Maria Castaneda, Marketing, Martin & Co Aberdeen
5/5
GoogleKevin was really helpful during the letting process. His quick and proactive responses made the process very straight forward and not time wasting at all.
Hi Kyeremateng. Thanks a lot for your comments. Great to see that with your prompt responses during the referencing process and the pushing of the team with all the compliance, we managed to move you in quickly during this Christmas hectic period. We manage this property, so Kevin will continue to be your single point of contact for everything. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.
5/5
GoogleI just want to take this opportunity to appreciate Stephen Barr and Kelly for a great job and excellent service to secure an accommodation for me. They were very nice and ready to listen to me anytime I called. Because of their dedication, I was able to find a suitable flat. Thank you Stephen and Kelly!
5/5
GoogleThank you to the team and in particular Stephen for being very helpful and responding so promptly to messages. The whole process has been made super easy and I appreciate the support.
Hi Robyn. Stephen is are 'speedy' responder. No doubt about it. Thanks for your feedback. If you need any additional help with your property, just let us know. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.
1/5
GoogleI called first to rent a flat with this company, they connected with landlord and he approved us, we viewed a property, wanted to pay a deposit. They said “no need to pay deposit, you are first anyway”. We waited 2 days for the confirmation, called them few times, were reassured they would call us back, and never did. And after 2 days I got an e-mail from them the landlord approved an alternative offer! What?! Sooo unprofessional, will never deal with this company, absolutely unfair, shame!
Hi Yulia. Thanks for your feedback. Prior to the viewing you made an enquiry asking if the landlord was OK with one child of school age. We contacted the landlord and he accepted that a child should be OK, thus a viewing to the property was organised. We explained to you that you would be the first people seeing the property, and that was nobody else in front of you at the time. You attended the property with you partner, your school age child and a baby. You made an application which included some conditions requested by you, including the removal of some furniture and decoration. The landlord was not available over the phone thus we communicated your offer and conditions to him by email. We explained to you that as soon as we heard from the landlord we would come back to you. As per our Agency Agreement with the landlord, we kept advertising the property until we received further instructions from the him. On Tuesday 21st September we chased the landlord to confirm if he was happy with the application that you had made. We, as much as you, wanted the application to be accepted by the landlord. We spoke to him over the phone, but he was not sure about accepting your application due to the conditions that you had requested. Thus the landlord asked us to wait for a day or two and keep the property on the market whilst he could make a decision. We spoke to you on the same day and explained to you that the landlord was still considering your application. On the morning of Wednesday 22nd September we received another application for the same property, with an offer of 12-month rent paid up-front and no conditions. As the agent of the landlord and in accordance to The Letting Code of Practice (Scotland), the Code of Practice of ARLA Propertymark (professional body that we belong to), and Law of Agency we were obliged to pass on any offers made to the landlord until a tenancy had been executed (i.e. the point of the tenancy agreement being signed and dated, which happens after the referencing process has been completed). The landlord accepted the second offer straightaway. For clarification, neither we nor the landlord had 'approved' or accepted your offer at any point. As professional letting agents we will never take a deposit from an applicant until the landlord has accepted an application with conditions, at least verbally. Your application was still at the incipient phase of just being communicated to the landlord, and thus there was no agreement in place. If you wish to bring this matter to an independent redress system to make sure that the matter has been dealt with correctly you can refer to The Property Ombudsman, a body that we are member of and adhere to. If you prefer to discuss this matter directly with me, please contact me on my direct line 01224-974140 and I will listen to your concerns. Yours sincerely, Eduardo Prato, Director, Martin & Co Aberdeen.
5/5
GoogleMartin & Co - provided all relevant service required during COVID times. Much appreciated such support. Thanks to Stephen Barr and Team. Answers were Responsive, helpful and clear. Really pleased with the service.PositiveResponsiveness, Quality, Professionalism, Value
Hi Igor. Nice to see that your move 'from the South' has happened smoothly. We've done our best to keep you up-to-date throughout the process. Now it's time to make sure that you enjoy your new home for the years to come. Please let us know if we can do anything else for your. Best regards, Eduardo Prato, Director, Martin & Co Aberdeen
4/5
GoogleReally pleased with the service from Martin and Co. I dealt with Stephen and he was always quick to respond and very helpful. I hope this level of service continues throughout my tenancy.
Hi Melissa. Thanks a lot for your review and your comments about Stephen. You will see that this is just the beginning. We are here to make your experience a very positive and memorable one. Please let us know how we can further improve our service to reach the best customer service that we always aim for. Best regards, Eduardo Prato, Director, Martin & Co Aberdeen.
5/5
GoogleHuge thanks to Kelly Kennedy and the team for their help throughout our move.
Thank you for your kind words! We're delighted to have been of assistance. If you have any further needs or questions, don't hesitate to reach out. Best regards, Maria Castaneda, Marketing, Martin & Co Aberdeen
5/5
GoogleIt was a very pleasant experience. She gave us the time to explore the property and when we had questions she was very friendly to answer all of them. Thank you soo much Kelly Kennedy for your help and expertise.
5/5
GoogleKelly Kennedy was prompt, kind, and confident. Her guidance was good and helpful. I recommend her to anyone who is looking for a flat in Aberdeen.
Hi Hee-Jung. Thanks for your comments toward the team. We are all here to serve you. Your property is fully managed by us, so we'll be looking after any required maintenance, and keeping an eye to any preventive works that may come up. If you have any issues just gives us a call. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.
5/5
GoogleI recently used Martin & Co to find my first property to rent. I was recommended by a friend who had previously used them. The process was fast, easy and simple. I am very happy with the outcome. Special mention to Kelly Kennedy for being very friendly and helpful during the whole process.
5/5
GoogleMartin & Co will work with you to make your desires a reality. Highly recommended. I had a fantastic experience working with Juliet Mutch. I found her knowledgeable, professional, dedicated and always available to answer any questions I had throughout the process. She was very helpful and managed to secure the property for me and my family.
Thank you for the glowing 5-star review! We're delighted to hear that Martin & Co worked with you to make your desires a reality. Your high recommendation is greatly appreciated. Maria Castaneda, Marketing, Martin & Co Aberdeen
5/5
GoogleGreat experience so far. Our first time using a letting agent and Kelly Kennedy has been very helpful throughout our tenancy set up, answering any questions we had. Thank-you!
5/5
GoogleJuliet, Natalie and Maxine as well as the whole team from Martin&Co have made such a difference with helping to let my property. Couldn't recommend any agency more, and will absolutely be working with them moving forward.
Hi Aaron, Thank you for your fantastic feedback! We’re delighted that Juliet, Natalie, Maxine, and the team could make a difference in letting your property. We look forward to working with you again in the future! Kind regards, Joel Ross - Sales Negotiator.
5/5
GoogleCalum has been quick to respond to any of my queries. He has been informative, helpful, and professional. I would highly recommend Calum at Martin & Co as he has made my move simple and easy!
Hi Mattew. Thanks for your kind works to Calum. Much appreciated. We'll keep looking after you, as usual. Best regards, Eduardo Prato, Director, Martin & Co Aberdeen
5/5
GoogleMy experience with Martin & Co Aberdeen was a really good one. In the process of ensuring our documentation for the property, Kevin Barr attend to all our questions very nicely and was always asking if he could be of more help. I am very satisfied with the service I received from Kevin. Ayoade
5/5
GoogleJuliet was amazing from start to finish. She made the process super easy and went out of her way to help me get moved in
Hi Callum. Thank you for your positive feedback for Juliet. Hope that you enjoy your new home. We do manage this property in full, thus we'll be ready for you should you need any assistance with your property. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.
5/5
GoogleI had an amazing experience with agent Kelly Kennedy during a virtual viewing. She was professional, friendly and made the virtual viewing feel just like in-person one. I didn't have to ask so many questions because she provided great insights into the apartment. Would highly recommend her to anyone looking for a dedicated and efficient agent.
We sincerely appreciate your stellar 5-star review! Kelly's professionalism, friendliness, and insightful virtual viewing made a lasting impression. We're grateful for your recommendation! Maria Castaneda, Marketing, Martin & Co Aberdeen
5/5
GoogleGreat service from Martin & Co and in particular Maxine Card and Stephen Barr. I've used them for two properties now and would recommend to anyone.
Hi Jamie. Thanks a lot for your comments about Maxine and Stephen. They lead from the front a team that is there to serve you. Please let us know whenever you need us again for another of your properties. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.
5/5
GoogleI have been letting from Martin & Co for over a year and have received an excellent level of support from all the staff. The rental process was quick and efficient and all my subsequent enquiries have been dealt with promptly. On one occasion, where I thought there was something wrong with the gas boiler, the maintenance engineer described how to correct the problem over the phone. Which was very informative and saved a lot of time.
4/5
GoogleThe lady Kelly was punctual very pleasant showed us two places one after the other. Answered all or questions etc. couldn’t have asked for more from the lady. Farrell
Hi Peter. Thanks for your review. Great to see that out of the two properties that Kelly showed you, one of them was the one for you! Thanks for helping us to complete your offer and moving date quickly. Best regards, Eduardo Prato, Director, Martin & Co Aberdeen.
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Yes. Martin & Co Aberdeen won Platinum in The Trusted Agent 2026 awards.
