Trusted Agent profile · Aberdeen
Verified
★★★★★
1,216 reviews across 3 platforms
123-125 Rosemount Place, Aberdeen, AB25 2YH
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Martin & Co's office in Aberdeen, at 123-125 Rosemount Place, is rated 4.7 out of 5 across 1,216 reviews on three platforms, including 1,120 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
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Servicing landlords with well-presented properties only. No compromise. Our business is tailored for high quality long-term tenancies. We thrive on the business of landlords and tenants with high expectation. We serve tenants in a way that they are delighted to remain in your property for the years to come. Thanks to our nationally recognised brand Martin & Co are able to attract discerning tenants for Aberdeen properties... no matter where they are property hunting from. Potential tenants can deep into 360° Virtual Interactive Tours, which dramatically improve the initial search experience and lead to faster and better quality tenancies. Landlords can benefit from our 'Manage and Protect' service which guarantees the rent and protect their legal position, among many other benefits. We are really confident and passionate about what we do. We command a very strong position in the letting arena in Aberdeen. Managing and letting properties is our business, but building long term relationship with our landlords and tenants is our passion.
The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
5/5
FacebookKelly Kennedy was amazing throughout the process. She was always available to answer my numerous questions. Very professional and yet friendly. Thank you so much �
Thank you so much, Roberta. It has been a pleasure helping you and Irvine find a property and I know you are going to make it the perfect place to call home. 😊
5/5
GoogleI've been with Martin&Co for almost a year as a tenant. They are always quick to respond to my queries and help to maintain the property. Ashley, our property manager, especially has been thorough and always follows up to make sure we're happy with the maintenance. Overall, this agency is very approachable and provides a good standard of property management.
4/5
GoogleMartin & Co have continued to keep my property let over the last 10+ years. Fees (especially tenancy set up) are a bit high occupancy level has helped to soften that blow Kelly and Adam dealt with my latest change of tenant. Quick turnaround with minimal fussPositiveQuality, Professionalism
Hi David. Thanks for your review. Indeed, 2 week was a short turnaround. However this wasn't left to chance. Your property is very well presented and you have always been very proactive in keeping it to a really high standard. All this was clearly visible in the Video Walk-through that attracted the tenant enquiry that led to the fast tenancy. We look forward to serving you further! Best regards, Eduardo Prato, Director, Martin & Co Aberdeen.
5/5
GoogleKelly Kennedy was friendly and very helpful, answering any questions I had. Thank you.
We appreciate your positive feedback. It's wonderful to hear she has left a positive impression, and she was able to address any questions you had effectively. Our team at Martin & Co takes pride in providing excellent service, and your acknowledgment is truly valued. Maria Castaneda, Marketing, Martin & Co Aberdeen
5/5
GoogleMaxine and Laura provided an excellent service and provided professional guidance throughout the process. Martin & Co simplified the process for me by taking on a large amount of the responsibilities required to place the property on the market. As a first time landlord, the online courses that Martin & Co offer were a very good introduction to the process and the requirements of becoming a landlord. The quick an pro-active responses by Laura also helped keep the process moving at a fast pace. I would recommend to others looking for a fast turnaround!PositiveResponsiveness, Quality, Professionalism
Hi Andrew. Thanks a lot for your comments. Delighted to see that Maxine and Laura made the process easy for you. Happy to see that you found our online training useful This is just the beginning! We look forward to serving you further. Best regards, Eduardo Prato, Director, Martin & Co Aberdeen.
5/5
GoogleBeen renting with Martin&Co for almost 3 years now and it's been a great experience. Our property manager in particular, Ashley Rodrigues, is always quick to respond to any issues making sure we are always satisfied.
Hi Alameen, Thank you for your wonderful feedback! We're so pleased to hear that you've had a great experience renting with Martin & Co over the past three years. Ashley takes great pride in providing prompt and reliable support, and it's fantastic to know he has made a positive impact. If there's anything you ever need, we're always here to help! Kind regards, Joel Ross
5/5
GoogleAshley Rodrigues genuinely cares about his clients' need and goes above and beyond to ensure they are satisfied. He is knowledeable and incredibly resourceful and willing to lend a helping hand. When my water heater suddenly stopped working, Ashley came to the rescue with vital information and a super helpful video link that walked me through the repair process. His guidance saved me awhole lot of stress, time and money.
1/5
GoogleBad service, very rude customer support, and a complete lack of integrity in dealing with customers. Rather than fixing issues, they put the blame on the customer, which is, quite frankly, ridiculous.
Dear Mr Alshaikhi, We cannot find your details in our system. Could you clarify in which capacity you did business with us, Martin & Co Aberdeen? We would like to thoroughly respond to your feedback, but with no information of your name in out system, and with no information provided by you with regards of the property, capacity and or dates, we are unable to respond further. We look forward to hearing from you. Kind regards, Eduardo Prato Director Martin & Co Aberdeen
5/5
GoogleI couldn’t fault a single part of the service I have received from Martin & Co. More specifically Stephen Barr - we were booked in to view a property and he was so welcoming, provided all the information off the top of his head and answered every question however the property didn’t fully meet our needs. We told him that we were almost at wits end of trying to find a property after viewing so so so many and after discussing exactly our requirements he mentioned there might be a different property that would suit our needs better which we hadn’t seen yet. It was 4:30pm and he offered without prompt to go back to the office and get the keys and meet us at the other property, no doubt making his day even longer than initially expected yet he did this without complaint. We are now due to pick up the keys to this property on Monday and we believe it ticks all of our boxes! We might not have seen this or be in this position if it wasn’t for Stephen’s help and we couldn’t be more thankful to him. Everything you would want from a letting agent!PositiveResponsiveness, Quality, Professionalism, Value
Hi Sammy. I'm glad to hear that Stephen went the extra mile to find the right property for you. And this is just the beginning. We look forward to serving you further! Best regards, Eduardo Prato, Director, Martin & Co Aberdeen.
5/5
GoogleVery professional team. Special thanks to Maxine, Kelly and Juliet for their excellent communications throughout the process
Thank you for your kind words! We're pleased to hear that our team, particularly Maxine, Kelly, and Juliet, provided excellent communication throughout the process. We appreciate your recognition of their professionalism. If you have any further questions or need assistance, feel free to reach out. Best regards, Maria Castaneda, Marketing, Martin & Co Aberdeen
5/5
GoogleI've recently had the experience of renting a property through Martin & Co Aberdeen, they were fantastic right from the start and I have no hesitation to recommend them to people. Kelly was brilliant and very friendly when showing me the flat, and Juliet and Stephen were brilliant and communicated well during the process of the checks.
5/5
FacebookHave just dealt with Kelly Kennedy who has just helped us out with renting a property! I cannot thank her enough and her service has been incredible. My little boy now has a garden to play in!! ☺️☺️☺️
5/5
GoogleStephen Barr was brilliant! Kept me updated regularly throughout the process and never any issues.
Thank you for your kind words! We're thrilled to hear that Stephen provided excellent service and kept you consistently updated throughout the process. Maria Castaneda, Marketing, Martin & Co Aberdeen
5/5
GoogleAmazing service from Martin and Co, mainly due to Joel, who provided excellent feedback on my property and a realistic valuation. He clearly understands the Aberdeen city market so I would feel comfortable placing my trust in him in terms of valuation, marketing and selling skills.
1/5
GoogleUtter disgrace of a letting agent..... While dealing with their staff wasn’t a great experience specially the ladies at the front desk…and their high handedness, the lesser mentioned, the better…. As if that wasn’t enough the real trouble starts 8 months after I leave the property…. Martin and Co initiate the direct debit and withdraw 2 months’ rent set up during the course of my tenancy… this after I had cancelled the direct debit with my bank….which I am dealing with separately… After two months of following up…and dealing with the standard answers plus the very irritating auto emails asking me for my feedback on the service provided, I finally was told that they have received the funds on 12th of November and that the transfer is being progressed….I mail them on the 14th and enquire about the amount not reflecting in my bank…No replies…….On the 20th of November after more following up half the amount is showing up in my account…..On enquiring about the rest of the amount the answer is a very simple, Still following up with them……….for the rest of the sum….which is almost 4 months into this process……. To all the people out there….please refrain from dealing with this lot….Terrible is the least I can say…To be honest I don’t have the time and energy otherwise agencies like these should be taken to court for ill-treating customers…
1/5
GoogleThis is a disgrace of an Estate Agents. I can't speak for Martin and Co on the whole, but I can speak for the Aberdeen branch. In fact, as other reviewers have implied, this branch is operating fraudulently and needs investigating. My flatmate and I rented a flat in Aberdeen for two years. During that time we looked after it, cleaned it regularly, and even redecorated at our own expense. We were both shocked when the check-out inventory (that took place after our handing our keys back) deducted c.£180 off our deposit. Ultimately after an arduous and frustrating process of appealing the decision, safe deposit Scotland ultimately decided on a deduction of c.£30. Even this £30, in Safe Deposit Scotland's opinion was questionable because we were simply unable to prove certain items (such as a chopping board) had been returned, and they had to take the word of the ''independent'' inventory company. We are both certain these items were returned, and we now feel cheated. Martin and Co were showing prospective tenants around the property even before the final inventory had taken place - this is not standard practice, and only demonstrates their lack of professionalism. Martin and Co supposedly used an independent inventory company, namely 'North East Inventories' (not the well known one with exactly the same name). From what I gather, it is a one man band, Iain Meldrum, who has no office address, simply his house address in Bridge of Don. Put simply, he indirectly works for Martin and Co, and no doubt is used to claw back as much as possible from the tenant. We have used other estate agents in the past, and never had a problem with our inventory. As the other reviewers have noted, he does not operate fairly. (And Safe Deposit Scotland also agreed). He even suggested that one of the missing items was a large chest of drawers (Martin and Co quickly deducted this on realisation that his ridiculous claim was false), however it hardly bodes well when spotting smaller missing items such as cutlery and crockery! The problems with this branch certainly do not lie entirely with the Iain Meldrum. Before taking this to Safe Deposit Scotland, I phoned on many occasions, and staff quickly became rude and hostile. Jenny Lees once told the receptionist that she was ''angry I had interrupted her meeting'' had more important clients, and thus could not speak to me. It was almost as though whenever I spoke to her, I was the one to blame. She certainly should not be working for a company that according to the irritating phone hold announcement that ''prides themselves on customer service''. I have to say that Gemma Tudhope was very friendly, and generally quite helpful. I also had previous dealings with Nicole when trying to get our leaking roof fixed, and she was very friendly and helpful, although it took 6 months for the roof repairs to start, meanwhile dealing with damp and leaks. (Another reason that a deposit deduction was so brazen.) Overall, this is an appalling branch, and I pity anyone else that has just embarked on a new tenancy with them.
5/5
GoogleI had a great experience with Martin & Co, Thanks especially to Kelly Kennedy who went over and beyond to ensure we got ourselves the right and first apartment in Aberdeen. They have got very friendly staff ( Kevin Barr and Juliet) who always give quick response when I ask question as a tenant . I am delighted with their services and I would definitely recommend Martin & Co to friends.
Hello Isiah, Thank you very much for your kind words, they really mean a lot to our team and motivate us to continue to provide a world class service. We always put our customers first and make sure we can help you in any way we can, so we are very proud to have helped you secure your first apartment in Aberdeen! Kind regards, Eva Prato Luna, Communications Manager, Martin & Co Aberdeen
5/5
GoogleAn excellent service keeping me updated all the time. A special thank you to Kelly Kennedy who went out of her way to secure a tenancy for me.
Hi Khyber. Thanks for your comments. Great to see that Kelly has taken the necessary steps to secure a nice tenancy. Now more magic will follow. Your portfolio Manager (Kevin Barr) will look after you, your property and your tenant to make sure that you all are looked after. Thanks for your custom. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.
5/5
GoogleI'm new to using Martin and Co in Aberdeen but so far the service has been excellent. Communication from my initial enquiry to finding a tenant has been first class and everyone i have been in contact with-Maxine, Kelly and Juliet have been superb to deal with. I'm very positive moving forward with Martin & Co.
Hi Damian. Thank your for your kind words. You're absolutely right. We are very, very proud to have Maxine, Kelly and Juliet in our team. They are the engine that keeps us moving forward. We are all here to serve you further. Letting your property to a fully vetted tenant is just the first step. We'll be looking after your interests throughout the tenancy and beyond. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.
5/5
GoogleKelly was incredibly helpful with organising the viewing and very thorough whilst showing me the property. She was very accommodating and made the whole process very smooth. I highly recommend Martin & Co
5/5
GoogleThanks to Sharon Travers for all the help and professionalism in resolving several issues I had during my lease. Overall, I have no doubts about relying on them for any matter.PositiveProfessionalism
Hi Cristina. Thanks for positive feedback and kind words towards Sharon. Sharon really puts the extra effort and time to make sure that all the tenants and landlords under her wing are looked after to a very high standard. We'll keep exceeding your expectations. Best regards, Eduardo Prato, Director, Martin & Co Aberdeen
5/5
GoogleI have had a great experience with the Martin & co and look forward to working with them in future. Kelly Kennedy especially was super helpful during this process of acquiring a property. She was super friendly and provided exceptional service.
Hello Chinelo. Thank you for your kind words. Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great experience with Martin & Co and that Kelly was able to provide exceptional service. She truly embodies our commitment to friendly and professional support. We look forward to working with you again in the future. If there’s anything else you need, please don’t hesitate to reach out! Kind regards, Joel Ross - Sales Negotiator.
4/5
GoogleI had a property through Martin and Co for 9yrs and they were responsive to most issues and 90% of the time I always received good service. Issues were dealt with quickly and the landlord was fantastic.PositiveValue
Thank you for your five star review Sarah-Jane, we're glad to hear we've offered you a great service and we are sad to see you go. We wish you all the best in your new property! Kind Regards the Martin & Co team
5/5
GoogleVincent's approach is friendly yet highly organised, and he has shown great attention to detail in preparing the property for the market. We feel confident that our property is in good hands and appreciate his commitment to finding the right tenants.
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Yes. In The Trusted Agent 2026 awards: Martin & Co, Aberdeen won Platinum.
Tell us what you need and we'll pass your enquiry to Martin & Co Aberdeen and up to three other top-rated agents near Aberdeen.
