Martin & Co Aberdeen reviews

Hello Natasha, Thank you for your positive feedback and kind words for Kelly. We are a customer-first agency and we do everything possible to help you find the best home. This does indeed include, virtual viewings and video tours for our properties making them accessbile from anywhere in the world. We are very glad that this helped you with a smooth move to Aberdeen. Please let us know if we can do anything else to serve you. Kind regards, Eva Prato Luna, Communications Manager, Martin & Co Aberdeen

Thank you for your kind words and for recognizing Maxine and Stephens outstanding support in your journey as a landlord. We are delighted to hear that Maxine and Stephen have been responsive, professional, and efficient in marketing your property, addressing maintenance concerns, and securing a tenant promptly. Their dedication is a testament to our commitment to providing excellent service. Your trust in us is greatly appreciated, Best regards, Maria Castaneda, Marketing, Martin & Co Aberdeen

Hi David. Thanks a lot for your kind words towards Kelly and Juliet. It means a lot to all of us, but particularly to them. We look forward to serving you further in the future. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.

Hello Alex, thank you for your superb review and kind words for Kelly! Our team really are superheroes when it comes to helping you find the right place and are efficient in their tasks. They go above and beyond to ensure that our service is not only the best in Aberdeen but truly world class. Moving you in was only the first step, now we will be looking after you and your new home! Please let us know if we can do anything else to serve you. Kind regards, Eva Prato Luna, Communications Manager, Martin & Co Aberdeen

Hi Eftychia. Thank you for your nice comments toward Juliet. It means a lot to all of us, but clearly particularly to Juliet. She always goes the extra mile for her customers. Hopefully you've enjoyed your first weekend at the property! We look forward to serving you further. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.

Hello Anna, Thank you very much for your review and kind words towards Kelly! She is truly exceptional when showing properties and meeting new tenants. We are glad that through this service we were able to help you secure the home you were looking for. Your property is fully managed by us, so rest assured that you and your property will be well looked after. If you have any issues, please just give us a call. Kind regards, Eva Prato Luna, Communications Manager, Martin & Co Aberdeen

Hi Dw P. Glad to hear that you were happy with the service provided by the team. I fully agree: Kevin and Kelly offer a great combination when it comes to presenting the property and then delivering a fast tenancy after all checks are completed. We fully manage your property, thus please let us know if you need any further assistance. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.

Hi Ili. Thanks for your positive note. Your studies are your priority, thus please keep relying on us to look after all your accommodation needs. Delighted to see that Kelly and Kevin have made the moving in process as simple and clear as it can be. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.

Hi Erin. Thanks for your kind note. It's all about having a holistic approach as you know better than us! Please let us know how we can improve our services further as matters progress. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.

Hi William. Thanks a lot for your kind review. Stephen, and the rest of the team, will always go a long way to make things happen. Please let us know if there is any way we could improve our service further. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.

Hi Ash, Thanks for your time on the phone just now. We missed each other phone calls yesterday, but finally we managed to talk. As explained, we did try to communicate with you timely when you enquiry came in. You left a message in our chat facility on Friday morning. We tried to reach you on the mobile number and email address that you left in the chat: I've copied and pasted this information below. I've change many characters for * to protect your information Operator name: Faye Checked by: Emily Client ID: MCP - Martin & Co Date: 08/04/2022 Time: 09:12 AM Chat ID: RAN0BGVZUK Name: A**** *********pour Phone: 07*** ****** Email: a***************u@****.com Customer type: Landlord Address to let out: ****************************************** Lead Summary: Client would like to arrange a rental valuation of their property on Monday. Please get in touch touch as soon as possible. Further information is contained in the chat transcript below. I have sent you a copy of the email received by us from the Chat operator on Friday. After unsuccessfully attempting contacting you on Friday and Monday (we have a policy of always calling customer first, rather than sending cold emails, particularly with landlord enquiries), Maxine Card, our Aberdeen Branch Manager emailed you and explained that we have tried to reach you on the phone but hadn't succeeded. That email never reached you. Why? Because you entered the wrong email address in the chat. You accepted over the phone that you entered the incorrect email in the chat. We did email you using the email address that you provided. Clearly since there was a typo in the email address that you entered, you never received such communication. It seems that the apparent lack of communication was in reality a typo in the email that you entered. We are absolutely committed to respond to all enquiries. The extremely high customer satisfaction level that hundreds of landlords and tenants continuously give us is the best testimony of this. We need the correct contact information to be able to communicate though. Once again, thanks for your time on the phone. Kind regards, Eduardo Prato Director Martin & Co Aberdeen Direct Line: 01224-974140

HI Andrei. Thanks for your positive comments. They mean a lot to our team, and particularly to Calum as you mentioned him. Best regards, Eduardo Prato, Director, Martin & Co Aberdeen.

Thanks a lot Attila. Great to see that Kevin and the rest of the team managed to give you a great first impression. Kelly showed you the property, Kevin got everything organised for your moving date, and now the rest of the team, starting with me, will be here to serve you throughout the tenancy. We look forward to serving you further. Eduardo Prato, Director, Martin & Co Aberdeen

Thank you for your positive feedback. We're delighted to hear that you had a great experience working with Kelly to secure your apartment. Providing excellent customer service and valuable information is a priority for us. Best regards, Maria Castaneda, Marketing, Martin & Co Aberdeen

Hi Lewis. Thanks for your comments and positive feedback to Stephen and the team. Glad to hear that you're happy with our service. Please let us know what else we can do for you. Best regards, Eduardo Prato, Director, Martin & Co Aberdeen

Richard, thanks for your comments. The team acted swiftly and you also have a great 'Martin & Co' landlord that looks after his customers (i.e. you). We look forward to looking after you for the years to come.

Hi Danielle. Thanks for your comments. Kelly is a natural negotiator and people's person. Delighted to see that you noticed her special way of doing things and looking after the detail. We look forward to serving you further. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.

Dear Valters. It was good to speak with you on the phone and to clarify where we are to this date with the repairs of your parents’ property. We discussed how the contractor had attended to complete a temporary fix following your parents visit to the Martin & Co Office on 17th November 2022. The contractor attended early on 18th November 2022 and cleared the gutters; at this time, they also noted where the source of the problem has come from, and how to fix this. The contractor had then advised Martin & Co and your parents that they would attend the following week to complete the permanent fix to the roof. Since then, we have received news from the contractor that they were not able to attend that week due to the adverse weather conditions and the health and safety of the contracts were at high risk which in results have postponed the works until the weather settles down. We were unaware that the contractor scheduled for the job had to postpone further due to emergencies which had taken priority. Since then, we have all agreed that the works are scheduled to take place in the week before Christmas. Whilst we identified that this isn't ideal, we have been advised by yourselves that there is no active leak at present following the temporary fix, but that the windows / doors are still extremely draughty, especially with the drop in temperature. We have looked back on the requested works orders, and noticed that we had instructed the glaziers on the 13th September 2022 to arrange with your parents to attend to quote for replacing the windows. We had also asked roofers on 25th October 2022 to quote for this, however this is when the roof was leaking which was understandably a priority at that time. We have since contacted the glaziers again to which they have apologised that they had not yet attended due to the backlog of works. They have promised to attend next week (at a suitable time agreed with your parents) to quote for replacing the affected windows in the property. We have identified furthermore that there are areas of wet / mould which require treatment and redecoration. We discussed that it makes more sense to target this following the roof and window work being completed to have the best chance possible of this not returning. The works for this will therefore be carried out as soon as the other works are taken care of. We would once again apologise that this has reverted to the stage where you had to leave a negative review for our services. We very much pride ourselves on servicing landlords, tenants and contractors with empathy, professionalism, and respect, so to think that you have felt neglected is a very serious matter to us. We are grateful that you have provided us with the opportunity to change your perception of us as an Agency and do believe we will bring the property up to a suitable standard for yourself. If you have any further enquiries, please contact me directly on my direct line (01224-974140). Yours sincerely, Eduardo Prato, Director, Martin & Co Aberdeen.