Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHad a flat viewing with Kelly, she was very nice to speak to and very understanding, she has explained a lot about the flat. Kelly is now the best agent we have met, was really helpful and we had a lot to talk about .
Would really recommend Martin and Co after this viewingPositiveResponsiveness, Quality, Professionalism
Faseja · 6 June 2022
Agent replied · 5 June 2024
Hi Faseja. Thanks for your review and kind comments toward Kelly. As we all know, is not just the property, the area, the schools, the transport links, and most important... the people that are going to be serving you. Best regards, Eduardo Prato, Director, Martin & Co Aberdeen.
★★★★★ 5/5
GoogleHad a very easy and stress free interaction with the company when securing my next move in Aberdeen. Really friendly and helpful staff, particularly Kelly Kennedy who both showed us round and held discussions with the landlord regarding our offer. She was very polite and always quick to get back to you. Very pleased.
Laurence · 31 August 2022
Agent replied
Hi Laurence. Thank you for your positive feedback about Kelly. Kelly in indeed a proper 'negotiator'. She listens to landlords and tenants and find common grounds to get win-win outcomes. We look forward to serving you further. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.
★★★★★ 5/5
GoogleI want to express all my gratitude for Adam Morrow who is such a special human being. His kindness, his ability in communication and his willingness to help and solve situations and circumstances, it is truly amazing. Thank you Adam for your good heart and for the wonderful human being that you are. I am so impressed, you are a gentleman.PositiveResponsiveness, Professionalism
Gabriella · 27 June 2021
Agent replied · 26 June 2024
Thank you for your five star review Gabriella, we're delighted to hear Adam has gone above and beyond to offer you a fantastic service. We hope to provide this for many more years to come! Thank you from the Martin & Co team.
★★★★★ 5/5
GoogleKelly Kennedy has been incredibly helpful in securing my first rental in Aberdeen and has always been there to help should I have needed anything. She has made the whole process very easy and I could not be more grateful to her!
Ned · 2 April 2025
★★★★★ 5/5
GoogleJuliet is an asset to the company - regular communication, enthusiastic, and made the whole process effortless. While we've had minor issues with third party vendors, Juliet has been there to support fully & proactively took action to find alternative solutions where necessary.
Matthew · 20 August 2023
Agent replied · 19 September 2023
Thank you for taking the time to share your positive feedback about Juliet. We are thrilled to hear that she has been such an asset and made your experience effortless through her regular communication and enthusiastic approach.
Best regards,
Maria Castaneda, Marketing, Martin & Co Aberdeen
★★★★★ 5/5
GoogleWe had a great experience with Natalie as our Portfolio Manager at Martin & Co Aberdeen. She was always attentive, professional, and helpful. Natalie made everything smooth and stress-free by promptly addressing our questions and ensuring excellent communication.
Yue · 17 May 2025
★★★★★ 5/5
GoogleI can't thank enough Martin&Co especially Stephen Barr and Kelly Kennedy for their selfless support and their invaluable service. I have recently moved to Aberdeen and considered renting a flat a daunting task. However, with the amicable face and professional manners of Kelly and the expertise Stephen has you are in good hands. I strongly recommend Martin&Co.
Hamed · 26 March 2022
Agent replied
Hi Hamed. Thanks for your comments. I moved myself to Aberdeen 25 years ago, and I know exactly how you feel. With time, and with people like Stephen and Kelly, we all learn the real meaning of 'Bon Accord', the motto of Aberdeen... Good Agreement! We are here to serve you. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.
★★★★★ 1/5
GoogleI have just got stolen half of my deposit with lies and fraud. They claimed i have left the flat dirty whilst I had proofs of how they left dirty when I checked in.
They also claimed I have broken or damaged the flat furniture despite looking after the flat and cover myself costs and never got refunded. Scam rental company! Avoid at all costs.
Matteo · 24 December 2024
Agent replied · 7 January 2025
Dear Matteo,
Thanks for your feedback. You're disputing a case that it's currently under review by the Independent Adjudicator of SafeDeposit Scotland, who will make a decision based on the evidence provided by both parties.
In them meantime, we'd like to clarify in this forum the events that surround your claim:
Type, 2 Bedroom Apartment.
Tenant moved in on the XX February 2024.
XX January 2024, Clean of the property instructed
XX February 2024, Ingoing inventory was completed with no mention of further cleaning required. Inventory stipulates good condition overall with condition and cleanliness.
XX February 2024, Landlord visited the premises to drop off a new mattress protector and commented that they wish for a further clean.
XX February, Clearblue cleaning attended to finalise the full clean.
XX February 2024, Tenant moved in and accepted inventory on the XX March 2024.
No issues have been reported by the tenant other than a leaking kitchen tap in late February.
XX December 2024, Tenant checked out of the property.
XX December 2024, Checkout inventory was conducted and sent to the tenant. Outgoing inventory clearly shows a large degree of cleaning required (majority appliances) along with £35.00 of damages which were;
- Door stop broken - £5.00
- TV Unit and display cabinet loose - £15.00
- Mattress protect which was purchased new, now stained - £15.00
- Checkout cleaning invoice - £240.00
Landlord wishes to pursue the charges against the tenants. Tenant is currently disputing this charge via an adjudication with SafeDeposit Scotland.
Overall
Tenant is undergoing an adjudication process with SafeDeposit Scotland. The outcome regarding the disputed deposit amount is pending.
In the meantime the tenant has stopped responding to any communication attempts made by Martin & Co Aberdeen.
If you wish to clarify this further, please contact us directly on 01224-636500, aberdeen@martinco.com
In accordance to Scottish legislation and your Tenancy Agreement, we will adhere to the decision that the Independent Adjudicator makes in this case.
Yours sincerely,
Eduardo Prato
Director
Martin & Co Aberdeen
★★★★★ 5/5
GoogleWas very satisfied with Martin & Co , Vincent service was excellent, setting up my property for rent. 5 stars service. Thank you.
Gomez · 13 March 2026
Agent replied · 19 September 2023
Thank you so much for your kind words Keith. We're very proud of the service that the team provide. We look forward to serving you in the months and years to come! Kind Regards
★★★★★ 5/5
GoogleKevin at Martin & Co has been very helpful. We were able to get a very nice apartment very quickly. Kevin made the process very easy and took a lot of the stress away from us. I am so grateful I went to this agency. I would recommend this company to everyone.
Gulzada · 24 October 2022
Agent replied
Hi Gulzada. Thank you for your feedback about Kevin. He's indeed a very caring person when it comes to helping tenants at the beginning and throughout the tenancy. We do manage your property, so rest assured that we'll be looking after you and the property. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.
★★★★★ 5/5
GoogleI had a great experience with Martin & Co when I recently rented an apartment in Aberdeen. Kelly was really friendly and professional and the entire viewing process and subsequent steps were very smoothly coordinated and managed. Stephen has also been extremely quick to answer all my questions and has made the entire process easy. Definitely recommend!
Christiane · 24 February 2022
Agent replied
Hi Christiane. Delighted to see that both Kelly and Stephen have served you during the first few weeks of your tenancy. And great to see that the coordination within the team really works. We look forward to serving you further in the months and years to come. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.
★★★★★ 5/5
GoogleEven though I was not the first on the list for an apartment, I was contacted once there was a chance for me and updated adequately. It was a stress free experience. Special thanks to Kelly Kennedy for her kind assistance.
Lynette · 12 September 2023
Agent replied · 19 September 2023
We greatly appreciate your feedback and are delighted to hear about your positive experience during your apartment search. We understand how crucial communication and a stress-free process are, and we're pleased that we could provide that for you. Ensuring that you were updated and informed is a testament to our team's dedication to client satisfaction.
Once again, thank you for your kind words.
Kind regards,
Maria Castaneda, Marketing, Martin & Co Aberdeen
★★★★★ 5/5
GoogleI am a new landlord with Martin & co and they supported leasing my property in Garthdee. Laura was great in dealing with my property, kept me up to date throughout the process of leasing my property.
Very professional and quick response times.
I would thoroughly recommend this letting agent in Aberdeen.PositiveResponsiveness, Professionalism
Daaim · 18 July 2022
Agent replied
Hi Daaim. Thanks a lot for your kind words toward Laura. Delighted to see that you're happy with our level of service and communication quick response time. We look forward to serving you in the months and years to come. Best regards, Eduardo Prato, Director, Martin & Co Aberdeen.
★★★★★ 5/5
GoogleAdam is a great guy. Always there to assist and make things easy for a tenant. He replies on time, calls when it’s needed. The agency cares about tenants, very good at problem solving. Very professional when dealing with a tenant. I’m happy to come across them, and with all the services I got from them. Thank you Adam, thank you Martin & Co Aberdeen.
Kenechukwu · 22 February 2020
Agent replied
Thank you for your five star review Kenechukwu. Our team have customer satisfaction at the forefront of everything we do. We look forward to serving you in the months and years to come!
★★★★★ 5/5
GoogleGreat agents. Have worked with Debbie and Joel on a good few properties now and they always offer great service.
Polok · 5 November 2025
★★★★★ 5/5
GoogleWhat an amazing experience dealing with Stephen from Martin & Co Aberdeen. Stephen was exceptionally friendly and professional during the tenant find. Although he had only recently taken over managing our property, his attention to detail and willingness to find the ideal tenant is what makes him a gem. Communication with Stephen was top notch and I'm exceptionally pleased with his performance.
A · 27 December 2020
Agent replied
Hi Saku. Hope you and Aisha are well. Thanks a lot for your feedback, and for your kind words for Stephen. You have also been a very proactive and patient landlord (a good mix not easy to find at times). And patience delivered the 'ideal tenant' as you mentioned above. We look forward to serving you in the years to come. Best regards, Eduardo Prato, Director, Martin & Co Aberdeen
★★★★★ 5/5
GoogleJuliet Mutch was very helpful throughout and always available to respond to any query swiftly. Excellent service
Mayowa · 28 November 2024
Agent replied · 3 December 2024
Hello Mayowa, Thank you for your kind words. Juliet always aims to provide helpful information in a timely response. Communication is so important in property management and we are glad that you have found our service to be excellent! If you require anything else just give us a call. Kind regards, Joel Ross - Sales Negotiator.
★★★★★ 5/5
FacebookWith the current climate and high demand for the rental market, It deemed impossible for me to secure any sort of lease. I found most letting agents to see me as a number not a person, and on each occasion, the approach was impersonal and very boring generic.
However, upon making contact with Martin & Co I applied to a property of my choice and an agreement was made with Kelly in the office to allow a virtual viewing. This was then sent to me by my property agent Kevin Barr for further consideration. No barriers or excuses, just a can do attitude and a very upbeat informative video too.
When expressing interest, Kevin was extremely communicative throughout the entire process. Given its all new to me, he sign posted the journey, explained the information in a logical and easy to understand manner and was seamless and positive throughout the entire referencing journey.
During the time of referencing, I had many questions to ask. Kevin went above and beyond to clarify things and I am pleased to say, today I signed the lease.
Martin and Co are definitely unique by their method and approach. The use of a third party referencing company, who also were extremely efficient by offering a timeline of events, real time status update and additional deals such as broadband or insurances make the entire experience pleasant and frankly easy.
Since signing the lease, again additional information and guidance was provided and contact remains open for any questions or uncertainty I may have.
Overall, superb service by Kelly and Kevin and if you’re making a choice as to what agent to use, the search stops here.
Great experience,
Thank you,
Happy Customer :)
Woods · 13 January 2023
★★★★★ 5/5
FacebookWith the current climate and high demand for the rental market, It deemed impossible for me to secure any sort of lease. I found most letting agents to see me as a number not a person, and on each occasion, the approach was impersonal and very boring generic.However, upon making contact with Martin & Co I applied to a property of my choice and an agreement was made with Kelly in the office to allow a virtual viewing. This was then sent to me by my property agent Kevin Barr for further consideration. No barriers or excuses, just a can do attitude and a very upbeat informative video too.When expressing interest, Kevin was extremely communicative throughout the entire process. Given its all new to me, he sign posted the journey, explained the information in a logical and easy to understand manner and was seamless and positive throughout the entire referencing journey.During the time of referencing, I had many questions to ask. Kevin went above and beyond to clarify things and I am pleased to say, today I signed the lease.Martin and Co are definitely unique by their method and approach. The use of a third party referencing company, who also were extremely efficient by offering a timeline of events, real time status update and additional deals such as broadband or insurances make the entire experience pleasant and frankly easy.Since signing the lease, again additional information and guidance was provided and contact remains open for any questions or uncertainty I may have.Overall, superb service by Kelly and Kevin and if you’re making a choice as to what agent to use, the search stops here. Great experience,Thank you,Happy Customer
James · 13 January 2023
★★★★★ 5/5
FacebookWith the current climate and high demand for the rental market, It deemed impossible for me to secure any sort of lease. I found most letting agents to see me as a number not a person, and on each occasion, the approach was impersonal and very boring generic.However, upon making contact with Martin & Co I applied to a property of my choice and an agreement was made with Kelly in the office to allow a virtual viewing. This was then sent to me by my property agent Kevin Barr for further consideration. No barriers or excuses, just a can do attitude and a very upbeat informative video too.When expressing interest, Kevin was extremely communicative throughout the entire process. Given its all new to me, he sign posted the journey, explained the information in a logical and easy to understand manner and was seamless and positive throughout the entire referencing journey.During the time of referencing, I had many questions to ask. Kevin went above and beyond to clarify things and I am pleased to say, today I signed the lease.Martin and Co are definitely unique by their method and approach. The use of a third party referencing company, who also were extremely efficient by offering a timeline of events, real time status update and additional deals such as broadband or insurances make the entire experience pleasant and frankly easy.Since signing the lease, again additional information and guidance was provided and contact remains open for any questions or uncertainty I may have.Overall, superb service by Kelly and Kevin and if you’re making a choice as to what agent to use, the search stops here. Great experience,Thank you,Happy Customer
James · 13 January 2023
★★★★★ 5/5
FacebookWith the current climate and high demand for the rental market, It deemed impossible for me to secure any sort of lease. I found most letting agents to see me as a number not a person, and on each occasion, the approach was impersonal and very boring generic.However, upon making contact with Martin & Co I applied to a property of my choice and an agreement was made with Kelly in the office to allow a virtual viewing. This was then sent to me by my property agent Kevin Barr for further consideration. No barriers or excuses, just a can do attitude and a very upbeat informative video too.When expressing interest, Kevin was extremely communicative throughout the entire process. Given its all new to me, he sign posted the journey, explained the information in a logical and easy to understand manner and was seamless and positive throughout the entire referencing journey.During the time of referencing, I had many questions to ask. Kevin went above and beyond to clarify things and I am pleased to say, today I signed the lease.Martin and Co are definitely unique by their method and approach. The use of a third party referencing company, who also were extremely efficient by offering a timeline of events, real time status update and additional deals such as broadband or insurances make the entire experience pleasant and frankly easy.Since signing the lease, again additional information and guidance was provided and contact remains open for any questions or uncertainty I may have.Overall, superb service by Kelly and Kevin and if you’re making a choice as to what agent to use, the search stops here. Great experience,Thank you,Happy Customer
Jamie · 13 January 2023
★★★★★ 5/5
FacebookWith the current climate and high demand for the rental market, It deemed impossible for me to secure any sort of lease. I found most letting agents to see me as a number not a person, and on each occasion, the approach was impersonal and very boring generic.However, upon making contact with Martin & Co I applied to a property of my choice and an agreement was made with Kelly in the office to allow a virtual viewing. This was then sent to me by my property agent Kevin Barr for further consideration. No barriers or excuses, just a can do attitude and a very upbeat informative video too.When expressing interest, Kevin was extremely communicative throughout the entire process. Given its all new to me, he sign posted the journey, explained the information in a logical and easy to understand manner and was seamless and positive throughout the entire referencing journey.During the time of referencing, I had many questions to ask. Kevin went above and beyond to clarify things and I am pleased to say, today I signed the lease.Martin and Co are definitely unique by their method and approach. The use of a third party referencing company, who also were extremely efficient by offering a timeline of events, real time status update and additional deals such as broadband or insurances make the entire experience pleasant and frankly easy.Since signing the lease, again additional information and guidance was provided and contact remains open for any questions or uncertainty I may have.Overall, superb service by Kelly and Kevin and if you’re making a choice as to what agent to use, the search stops here. Great experience,Thank you,Happy Customer
Woods · 13 January 2023
★★★★★ 5/5
GoogleI wanted to say a MASSIVE thanks to Juliet from Martin & Co for her amazing and highly efficient property management. She's an absolute trooper! :-) Juliet is always quick to reply, actions everything promptly, is caring and friendly and we couldn't do without her! THANKS for all that you do!
Chris · 19 September 2022
Agent replied
Hi Chris. Thanks a lot for your positive feedback. This means a lot for Juliet and the rest of the team. Juliet is always working in the background and with great attention to detail, so having these nice words go a long way. Please let us know if we can improve anything further. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.
★★★★★ 5/5
GoogleThe Martin & Co team in Aberdeen were great.
Using Video tours, and a 360° Virtual Tour they managed to lease my Apartment in the Bastille during the first COVID lockdown without a physical viewing taking place, within a week!
If you're looking for a team that 'Think outside of the box', I can highly recommend the Martin & Co Aberdeen team.
Rosh · 24 November 2020
Agent replied
Hi Rosh, thanks for your custom during all these years. Who was going to think when we first met that we would still be meeting and doing business together 15 years later! We look forward to the next 15 years! Best regards, Eduardo Prato, Director, Martin & Co Aberdeen
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