Martin & Co Aberdeen reviews

Thank you for sharing your experience, and we appreciate your kind words about Kelly! We're pleased to hear that she did an excellent job understanding your needs. Maria Castaneda, Marketing, Martin & Co Aberdeen

Thank you for your kind words! We're delighted to have provided you with a positive first-time letting experience and made the process easy and stress-free for you. We appreciate your recognition of Maxine and Kelly. If you have any further questions or if there's anything else we can assist you with, feel free to reach out. Best regards, Maria Castaneda, Marketing, Martin & Co Aberdeen

We greatly appreciate your feedback and are pleased to hear about your positive experience with Stephen and Martin & Co. Providing guidance and assistance to our clients is a top priority, and we're delighted that Stephen was able to assist you throughout your journey. We take pride in offering lovely houses that are family-friendly, and we're glad to have met your housing needs. Best regards, Maria Castaneda, Marketing, Martin & Co Aberdeen

Thank you for your kind words! We're thrilled to hear that Maria's professionalism, friendliness, efficiency, and knowledge have made your rental process smooth. Your confidence in us means a lot. Maria Castaneda, Marketing, Martin & Co Aberdeen

Hi Julie. Thanks for feedback and kind words toward Stephen. He's certainly a great Portfolio Manager. Please let us know in which other ways we can make your experience even better. Best regards, Eduardo Prato, Director, Martin & Co Aberdeen.

Hi Bren. Thanks for your kind words toward Laura. She really looks after her customers. Please let us know what else we can do for you. Best regards, Eduardo Prato, Director, Martin & Co Aberdeen.

Thank you for the 5-star review! We're delighted you had a positive experience with Stephen at Martin & Co. Your recommendation is much appreciated. If you ever need further assistance, feel free to reach out. Maria Castaneda, Marketing, Martin & Co Aberdeen

Dear Sachin, Thanks for your feedback. We would like to clarify the event surrounding your experience with us. 4th December 2024 Martin and Co contacted landlord regarding repair work required to the property including a oven door which keeps coming off and that the hob had fractured glass, which was broken upon entry. Martin and Co arranged a contractor to attend to have a look. 12th December 2024 Martin and Co provided the feedback of the repair and a quote to replace the faulty appliances, pending your authorization to proceed. 13th December 2024 Landlord wrote back to Martin and Co to advise that they wish to move back into the property and would like us to serve notice on the tenant(s) on this basis that they will be moving back in to the property. 16th December 2024 Martin and Co acknowledged landlord’s email and required written evidence of your statement in order to proceed with the Notice. 17th December 2024 Martin and Co followed up with the repair request for the property as well as written notice of your intentions for the premises. 27th December 2024: Landlord accepted the quotation provided on the 12th of December 2024. Martin and Co acknowledged receipt on the same day. 9th January 2025 Landlord requested an update on the repair. 17th January 2025 Martin and Co followed up again to see if landlord was able to provide written statement of confirmation that the landlord is looking to reside back within the let property. Landlord resent the letter. Martin and Co served Notice on the tenants on the basis that the landlord wishes to move back into the property as their primary home confirming end date of the 11th April 2025. 22nd January 2025 Martin and Co requested an extension of notice by one week to the 28th April 2025, at the tenants request. 10th March 2025 Landlord dismissed the tenants request and queried why he received a lower rental figure. 19th March 2025 Landlord asked Martin and Co to attend to allow access for a survey report to be carried out at the property and for someone to be present for the duration on Tuesday the 25th March 2025. Tenants rejected access as they are not able to be present and are between cities due to the eviction. Tenant was open to providing further dates with availability if it was something that was required whilst they were in situ or could be held off until they had vacated. 20th March 2025 Martin and Co advised that the tenants were not available for this slot and that we are waiting to hear back from the tenants in regards to their availability for access for the duration of their tenancy. 21st of March 2025 Landlord phoned the office requesting a friend come in passed to collect the keys. No notice was provided of who will be in passed and for what purpose. Martin and Co notified the landlord that key collection would not be possible, due to the tenants denying access. Martin and Co were not able to provide the keys as we have had no written confirmation of who will be collecting the keys. Martin and Co emphasized to the landlord the rights of the tenants in regards to access (tenants have the right to deny access, except in the case of emergency) Landlord phoned again to request keys are picked up for a valuation on Monday the 24th of March 2025. Martin and Co empathised again, that access has been denied access on this occasion. Landlord emailed to advise that his friend would be collecting the keys. Martin and Co advised that access has been denied. Landlord emailed in to advise he no longer wishes for tenants to remain in the property due to their lack of cooperation and outlined the financial impact he has had since they moved in due to the amount of repairs carried out. At all times we have acted in line with current Scottish legislation. If you disagree with our actions, you can submit your case to either the Scottish First Tier Tribunal or The Property Ombudsman. We will adhere to their decision. Yours sincerely Eduardo Prato Director

Hi Catherine. Thanks a lot for your kind words. Serving your relocation company is extremely important to us. I'm delighted to see that the team has demonstrated that with facts and action. We look forward to serving you and your customers further. Best regards, Eduardo Prato, Director, Martin & Co Aberdeen.

Thanks Korede for your comments. Great to see that after you didn't like the first property, Kelly did find the property that was to your like. We do manage your property, so please let us know if we can do anything else so that you make the most of your new home! Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.

Thank you for sharing your positive experience with Kelly in helping you find a rental property in Aberdeen center. We greatly appreciate your feedback and are delighted to hear that Kelly provided you with solid advice and addressed all your questions during the rental process. We take pride in our commitment to providing excellent service to our clients, and your recommendation means a lot to us. Best regards, Maria Castaneda, Marketing, Martin & Co Aberdeen

Thank you for sharing your positive experience with Kelly. We're delighted to hear that she accommodated your virtual viewing request with exceptional care, taking the time to thoroughly showcase the property and address your questions. Your recommendation is greatly appreciated, and we are pleased to have provided a thoughtful and customer-oriented service. Best regards, Maria Castaneda, Marketing, Martin & Co Aberdeen

Hi Shobhit. Thanks for your nice feedback. If you had seen Juliet working today, solving cases against the odds, it would have given you an even more reassuring idea of how good she is at her job. We're here to serve you. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen

Hello Dian, Thank you for your kind review towards Kelly. We always take into consideration our customers' requirements when matching you with the most suitable property. In doing so we ensure we have happy tenants and happy landlords! We are here to serve you in all your property needs, please let us know if we can be of any additional help. Kind regards, Eva Prato Luna, Communications Manager, Martin & Co Aberdeen

Thank you for sharing your experience with us! We're thrilled to hear that Kelly provided you with amazing assistance and helped you secure the property you desired. Your recommendation means a lot to us. Maria Castaneda, Marketing, Martin & Co Aberdeen

Thank you for your heartwarming message. We appreciate your kind words and are thrilled to hear about your positive experience with Juliet. As a team, we are dedicated to providing the best service possible, especially to those who are new to the area. Best regards, Maria Castaneda, Marketing, Martin & Co Aberdeen

Hi David, thanks for your positive feedback about Stephen's service. He's a great member of our team, always prepared to go the extra mile. Please let us know if we can do anything else for you. Best regards, Eduardo Prato, Director, Martin & Co Aberdeen