5/5
GoogleKelly is a truly dedicated and professional agent who made the entire rental process smooth and stress-free. Her efficiency and proactiveness made the whole experience outstanding.
Trusted Agent profile · Aberdeen
Verified
Martin & Co Aberdeen reviews
★★★★★
1,216 reviews across 3 platforms
123-125 Rosemount Place, Aberdeen, AB25 2YH
Part of Martin & Co, see every office.
Martin & Co's office in Aberdeen, at 123-125 Rosemount Place, is rated 4.7 out of 5 across 1,216 reviews on three platforms, including 1,120 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
About Martin & Co Aberdeen
Servicing landlords with well-presented properties only. No compromise. Our business is tailored for high quality long-term tenancies. We thrive on the business of landlords and tenants with high expectation. We serve tenants in a way that they are delighted to remain in your property for the years to come. Thanks to our nationally recognised brand Martin & Co are able to attract discerning tenants for Aberdeen properties... no matter where they are property hunting from. Potential tenants can deep into 360° Virtual Interactive Tours, which dramatically improve the initial search experience and lead to faster and better quality tenancies. Landlords can benefit from our 'Manage and Protect' service which guarantees the rent and protect their legal position, among many other benefits. We are really confident and passionate about what we do. We command a very strong position in the letting arena in Aberdeen. Managing and letting properties is our business, but building long term relationship with our landlords and tenants is our passion.
Awards
The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
Google5/5
GoogleSigned a one year contract with them, And then they move everything to the landlord without even telling me. If you are an international student like me stay away. Update : I called Mr Eduardo and I was totally misunderstanding he was really nice and clearly told me what to do. Thank you so much
Agent replied
Hi Mohamed. Thank y for your feedback. From the onset of your application you were notified verbally and in writing that we were appointed by the landlord to find a tenant, but the property was going to be managed by them directly. If you wish us to send again copy of these correspondence please let us know. At no point during your application process or during the subsequent tenancy (which we were not involved with) you made any attempt to communicate with us verbally or in writing to highlight your dissatisfaction (whether founded or not) . If you had communicated with us and raised your concerns we would have certainly looked into the matter and do our best to solve any misunderstanding. If that had not been to your full satisfaction, you could have approached (and you can still if you wish) The Property Ombudsman, a highly recognised redress system, at no cost to you, who could look into the matter and impartially make a decision that we would have adhered to. If you still wish to consider any of these options, please contact me directly on 01224974140 and I will look into the matter. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.
5/5
GoogleMy experience so far with the agencies in the UK was not the best. I got in touch with Martin and Co agency when I found a property I was interested in and I was really impressed of how helpful they were on the phone. They booked a viewing for me immediately. The day of the viewing I met one of the agents, Kelly Kennedy, with whom I was quite impressed. She was lovely and very pleasant and although it was an online viewing she showed me every little detail of the property, even the main building and the surrounding area. She didn't hesitate to tell me some of the flaws of the apartment and she had an answer for all my questions regarding the property. Absolute ace!
Agent replied · 26 July 2024
Hi Christina. I'm glad to hear that you are delighted with our service. Kelly showed you the property virtually, which was good start. Happy to hear that the information that Kelly provided was thorough. We manage this property, thus your personal Portfolio Manager will keep the communcation with you throughout your tenancy. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen
5/5
GoogleGreat service, great people. So helpful and kind. its the 2nd flat i rent from Martin n Co and I am totally satisfied. Kevin Barr you did your best for me today and i really appreciate. Its really important to care about you and not to see you as another number. And you did it!! Thanks Kevin , you helped a lot !!
Agent replied
Hi Vicky. Many thanks for your comments. You nailed it! The team really look at each landlord and each tenant as the person with the problems, concerns and needs that we all have when it comes to letting a property. And we are here to solve all these issues for you. We are here to serve you. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.
5/5
GoogleKelly Kennedy at Martin & Co Aberdeen was brilliant at getting new tenants for my property. They moved in very quickly after the previous ones moved out and she kept me fully up to date throughout the process. Definately recommended!
Agent replied · 27 June 2024
Thrilled to hear Kelly 's efforts resulted in a quick transition for your property. Keeping you informed throughout was our pleasure. Your recommendation means a lot, thank you for choosing Martin & Co Aberdeen! Maria Castaneda, Marketing, Martin & Co Aberdeen
5/5
GoogleI had a great experience working with Natalie Grassick at Martin & Co. She was professional, responsive, and very helpful. Communication was always clear and efficient, and I really appreciated her support. Thank you, Natalie!
Agent replied · 5 September 2025
Hi Tetyana. Thank you for your comments. Kelly is indeed really good at finding the right property for the applicant that she has in front of her at the time. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen
5/5
GoogleI had a good experience with Martin & Co when moving to Aberdeen. Juliet Mutch was very friendly, provided helpful advice and was very quick to respond to any questions or queries that I had. I would recommended Martin & Co to others moving to the area.
Agent replied · 19 September 2023
Thank you for your kind words regarding your experience with Martin & Co in Aberdeen, particularly with Juliet. We are delighted to hear that you found her to be friendly, knowledgeable, and responsive to your needs. Your recommendation means a lot to us, and we greatly appreciate your support. Best regards, Maria Castaneda, Marketing, Martin & Co Aberdeen
5/5
GoogleI recently moved to Aberdeen and one of the challenges was getting a decent accommodation and the best of services from a Property Manager for resolution. Kevin Barr and his colleagues at Martin & Co made this a seamless experience. I can safely say with all sense of conviction that Kevin is a reliable hand for such services.
Agent replied
Hi Lovelyn. Thank you for your feedback about Kevin's service. Kevin and the rest of the team really work hard to make sure that landlords and tenants are professionally serviced. Please let us know if we can improve anything further. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.
5/5
GoogleI had a great experience renting with Martin and Co Aberdeen. I was always given a listening ears whenever I call for maintainace, and Ashley Rodrigues will always make sure my requests were granted. That gave me peace of mind throughout my renting period, and I deeply appreciate it. I will always recommend and refer anyone I know who is looking for an apartment or house to rent or buy.
Agent replied · 31 December 2024
Hello! Thank you so much for your kind review! We’re delighted to hear that you had such a positive renting experience with Martin and Co Aberdeen. Providing peace of mind and attentive service is always our goal, and it’s wonderful to know that Ashley Rodrigues was able to assist you so effectively. Your recommendation means a great deal to us, and we truly appreciate your trust in referring others to us. We wish you all the best in the future, and we’re here whenever you need assistance again! Kind Regards, Joel Ross - Sales Negotiator.
5/5
GoogleCannot recommend Stephen and the rest of the team enough! Stephen has been so helpful and lovely throughout the whole process of us looking for a flat, all the way to moving in. Any questions that we had were answered very clearly and promptly which really helped make the move as stress free as possible. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 13 June 2024
Hi Raeleen. Thanks for your positive feedback. Much appreciated. Stephen and the rest of the team go indeed beyond their call of duty. If we can be of any help, please let us know. Best regards, Eduardo Prato, Director, Martin & Co Aberdeen
5/5
GoogleJoel has been a very efficient and friendly estate agent in my property purchase, he made the whole process easy and answered all my enquires promptly
5/5
GoogleWe have been on the hunt for a rental for a while now and felt that the other agencies we had dealt with didn’t respect our time and weren’t very responsive, so we were extremely glad to find that Martin & Co were the complete opposite! Kelly Kennedy in particular was amazing in the process, very responsive to our emails and welcoming, as well as patient when we were deliberating about the property and deposit! Thank you so much.
5/5
GoogleI had the pleasure of working with Kelly Kennedy to find and secure a flat, and I couldn't be more satisfied with the experience. From the beginning, Kelly demonstrated exceptional professionalism, dedication, and a genuine commitment to helping me find the perfect home. The experience with the agency as well as Kelly was one of my best experiences finding a property.
5/5
GoogleMartin & Co are amazing and helped my brother find a property quickly. Kelly Kennedy was very friendly and knowledgeable when showing me the property and quick at putting the offer through (on the next day). Highly recommend :)
Agent replied · 25 March 2024
Thrilled to hear your positive experience with Martin & Co! Kelly's friendly and knowledgeable assistance, coupled with a swift offer process, made your property search a breeze. Maria Castaneda, Marketing, Martin & Co Aberdeen
5/5
GoogleGreat experience with Martin & Co, especially with Ashley as my portfolio manager. He has always been professional, supportive, and easy to reach. He made the whole process smooth and stress-free. A big thanks to Kelly as well for her … More
1/5
GoogleNot great. They’ll generally enable landlords to treat you badly. They didn’t do a single thing to help when we were made to store an entire bed for the landlord for months. Ended the tenancy by trying to claim hundreds of pounds from the deposit for absolutely ridiculous claims (which they lost on appeal). It’s hard to tell what’s the agency’s decision and what’s the landlords, but they’ll work on the landlords behalf to mess you around for months and try to take your money. They have no regard for you as a tenant. Avoid. There’s also a huge number of fake reviews here. Edit: Not sure what their reply is trying to say. I wouldn’t need to appeal the dispute decision because the they weren’t awarded a single penny after the adjudicator told them their claims were totally inappropriate.
Agent replied · 9 May 2024
Hi Jason, Thanks for your feedback. You were one of the tenants of one of the properties managed by us. At the beginning of the tenancy your deposit was registered and transferred to SafeDeposit Scotland in line with The Housing (Scotland) Act 2006. At the end of the tenancy there was a disagreement between you and us about charges that we were requesting to SafeDeposit Scotland against the deposit. Since we could not reach an agreement, and in line with the legislation above-mentioned, the case was submitted to the Alternative Dispute Resolution (ADR) of SafeDeposit Scotland. The adjudicators reached a decision based on the evidence submitted by all parties. SafeDeposit Scotland notified both parties of their decision, which we (Martin &Co Aberdeen) accepted. You could have requested a review of that decision to the adjudicators (if you felt that it was appropriate) within 10 working days, but you declined that option. SafeDeposit Scotland therefore allocate the funds in accordance to the decision of the Alternative Dispute Resolution (ADR) team. With regards of the veracity of all the online review that we regularly receive, we invite you to fact check them. Your are more than welcome to our office where we can take you through the circumstances of the any 5 star review that we have received. All of them, including yours, are from genuine customers, landlords, sellers, tenants and buyers that day in, day out, enjoy our World Class service. Clearly somehow you feel that this wasn't the case in your instance, and we respect your point of view. Yours sincerely, Eduardo Prato Director Martin & Co Aberdeen
5/5
GoogleMartin & Co. have been excellent with their renting service and I'm happy to endorse them and particularly Juliet Mutch for helping and being so professional. My property was rented very quickly and for a very good renting rate. Many thanks!
Agent replied · 25 March 2024
Thank you for taking the time to leave us a 5-star review! We're thrilled to hear about your positive experience. Our team strives to provide excellent service, and we're delighted to have met your expectations. Maria Castaneda, Marketing, Martin & Co Aberdeen
5/5
FacebookHad an extremely bad experience with my previous tenant, but I am glad it is all over and it has been great working with Martin & Co, all their staff are friendly and professional. I still cant believe how quickly they found me a new tenant! Kelly Kennedy was very quick in getting me many viewings and locking down a potential tenant. The premium for their service is really worth it, at least I can sleep soundly at night now knowing that Martin & Co is taking care of my property.
5/5
GoogleNew to being a landlord, Martin & Co have been most helpful with guidance and information. Good clear structure to the service plans available. Kevin Barr has been our most recent focal point in arranging first tenancy, he is attentive and conscientious keeping us informed while dealing with the setting up of tenancy agreement.
Agent replied
Hello Niall, Thank you for you comments to the team and Kevin. It means a lot to us all. Kevin will be your main point of contact and we have a full professional team supporting all operations. Not only is your property fully managed by us but it is also protected meaning that the rent is protected as well as any other legal matters - giving you a complete peace of mind. We are at your service for any property needs you may have. Kind regards, Eva Prato Luna, Communications Manager, Martin & Co Aberdeen
5/5
GoogleWe had a great experience with Martin & Co and Kelly Kennedy was especially helpful with helping us secure the right property. Thanks again!
Agent replied · 2 November 2024
Hi Erin! Thank you for your kind words. I am glad we were able to help you find the right property straight away and were flexible with how we approached showing you around the property. We always pride ourselves at providing the best service whether that be in person or a call! Thank you for using Martin & Co. Kind regards, Joel Ross, Sales Negotiator.
5/5
GoogleJuliet is so efficient that she always reply quickly to my questions and requests. She also gave me advice when I was waiting for the landlord registration to approve. Maxine is very experienced and professional. She told us what appliances and furniture should and should not be put in the apartment.
Agent replied · 1 June 2023
Hello Jeffrey, thank you for your sharing the positive start to your journey with Martin & Co Aberdeen. Maxine and Juliet are two excellent and highly professional members of our team who put the needs of our customers first as you have seen. We highly value our landlords like yourself who entrust us with managing their properties, and we look forward to continue servicing you at a world class level. Please let us know if we can do anything else to support you! Kindest regards, Eva Prato Luna, Communications Manager, Martin & Co Aberdeen
5/5
GoogleHad a very good experience with Martin & Co. when leasing our property in Aberdeen for a year. Very reliable and quick to respond to emails and queries. Particular thanks to Stephen Barr for his support and professionalism- made the process of leasing the property very smooth. Thank you!
Agent replied · 1 June 2023
Hello Lucy, Thank you for sharing your positive experience with Martin & Co Aberdeen. Stephen is one of our great portfolio managers who works very efficiently to make sure you are well looked after and your property is up to the highest standard. We wish you all the best in your new chapter! Please do not hesitate to get in touch if we can be of any assistance in the future. Kind regards, Eva Prato Luna, Communications Manager, Martin & Co Aberdeen.
5/5
GoogleVery fast responses and really helpful when responding. There was an issue with an incorrect email and thus issues with references that was sorted quickly and without too much of a fuss. Property manager Laura is very good always giving quick, informative replies which was very helpful as there was a quick turn around on renting the flat.PositiveQuality
Agent replied · 23 June 2024
Hi Philip. Thanks for your feedback, and positive comments toward Laura. It's nice to see that the issues around the paperwork could be sorted. We look forward to serving you further. Please let us know if we can be of any help. Best regards, Eduardo Prato, Director, Martin & Co Aberdeen.
5/5
GoogleI’ve had a great experience with Martin & Co Aberdeen. Kelly and Maria were very quick to reply to my emails with any information that I needed and made the process of renting a flat so much easier than experiences I’ve had in the past.
Agent replied · 19 September 2023
We greatly appreciate your positive feedback regarding your experience with Martin & Co Aberdeen. It's wonderful to hear that Kelly and Maria were responsive and efficient in addressing your inquiries, making the process of renting a flat a smoother and more enjoyable experience for you. We take pride in providing exceptional service to our clients, and your satisfaction is our utmost priority. Thank you for choosing Martin & Co Aberdeen Kind regards, Maria Castaneda, Marketing, Martin & Co Aberdeen
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Martin & Co Aberdeen
Has Martin & Co won any awards?
Yes. In The Trusted Agent 2026 awards: Martin & Co, Aberdeen won Platinum.
