Aberdeen Property Leasing Aberdeen reviews

★★★★★ 1/5

Google

Wouldn’t even give them 1 star. Staff are unprofessional, passive aggressive, disinterested and completely unreasonable. Although I left the apartment in a much better quality than I was given it, APL tried to take my full deposit because of damage a former tenant had left, tried to charge me for professional cleaning for the sake of a stray hair on the floor and tried to charge me to repaint and recarpet their apartment. Literally go with any other leasing agency, don’t waste your time, money or sanity on APL.

Euan · 11 June 2019

★★★★★ 1/5

Google

STAY CLEAR- WILL STEAL YOUR DEPOSIT Would rate 0 stars but unfortunately not an option. Service was fine up until it was time for us to leave. After thoroughly cleaning the flat to what I would say was definitely a higher standard than we were given it (this is not to say cleanliness was bad but was definitely average), we got an email to say we were being charged £300 for cleaning. (This was only for cleaning as we were charged even more for other minor things). Listed under what needed cleaning were ridiculous things such as water in mop bucket (literally a dribble), and to quote Aberdeen Property Leasing exactly 'minor dust on lamp.' Was literally shocked when we received the email. Cannot imagine any cleaning would be worth £300 never mind the petty things that they charged us for. Wish I had taken more pictures of the minor cleanliness issues when we moved in as I could have been just as petty back. Wish I had read the reviews before dealing with them as clearly this is their standard behaviour. I advise that you keep well clear of Aberdeen Property Leasing!!

Sarah · 11 June 2019

★★★★★ 1/5

Google

I have to give 1 star just because 0 is not an option. They are good until it time to leave then you can say goodbye to your deposit. For 2 years I kept the flat clean and tidy, it was getting inspected every 3 months, they never found anything wrong. However at the end of the tenancy, after spending a whole week cleaning, and painting to make the flat as it was when I entered. Surprise surprise, they found the property dusty, according to them it did required professional cleaning. This cost me £150 off from the deposit, they charged 16£+VAT per hour for dusting the skirting board, they charged to put item in the bin i.e. empty shampoo bottle left in the bathroom by accident. They complained and charged for residue left in the sink from all the cleaning I had done beforehand. Charged me for paint that had cracked on the outside window ledge as well as a spoon left on the draining board. Now these things would literally have taken minutes to dispose of and some of this is general wear and tear. I am really disappointed as this flat did not require 7 hours cleaning especially at £16 plus VAT an hour. I had the carpet professional cleaned, the sofa polished etc. Beware they will find anything wrong so they can take money from your deposit unfairly. Stay away from this agency if you can.

Fabio · 11 June 2019

★★★★★ 1/5

Google

Terrible in every way possible, steer well clear, if not make sure you know your rights. Ended up at Housing and Property Chamber Tribunal. Direct quote from their written decision - full details available on their website (with details about how to apply yourself): ''We considered that these were some of the worst breaches the Tribunal had seen in terms of the competency of a Property Factor.''

Jo · 10 June 2022

★★★★★ 5/5

Google

Moved in and had problems with my heating jamie came and sorted it all and explained everything , went above and beyond so happy!

Khanyile · 10 June 2023

★★★★★ 5/5

Google

APL is top notch. They are very reliable and efficient. Special thanks to this Great guy Mr Daniel ... he was always there .

Johnkennedy · 10 June 2023

★★★★★ 5/5

Google

Best office it has many divers options of flats and easy to deal with

MS · 10 February 2024

★★★★★ 4/5

Google

A nice range of properties, and very prompt replies from the agents for viewings and details. We were blessed with Noirin as our agent who helped us find a variety of properties and was very kind all throughout.PositiveResponsiveness, Professionalism, Value

Elijah · 12 June 2021

★★★★★ 1/5

Google

The WORST letting agency I have ever had the misfortune of dealing with. Aberdeen Property Leasing are a completely biased company that will do anything to pinch every last bit of your deposit at the end of the tenancy agreement. I have recently finished a 1 year lease of a 2 bedroom flat and like any respectable tennant left the flat in an immaculate condition as I received it expecting to receive my full deposit in return. Unfortunately this was not the case and was hit for charges for damages to to walls (I.e marks) in almost every room, all of which were there at the start of the tenancy but unfortunately they would not accept photographs of evidence of this. I was also was charged nearly £250 for a so called "cleaning bill"!!! I had taken over 50 hq photos of the flat prior to my departure because I had read the reviews here and expected they'd try and play games. After about a month of contesting the cleaning bill (to which I was told too late its already been paid for) and numerous emails back and fourth trying toto establish what the excessive cleaning bill was actually for, I eventually lost the case on the basis that photos do not provide evidence that a flat is clean enough (which is in my opinion a complete joke as how are you supposed to prove the flat is tidy/clean otherwise?). I would recommend ANYONE looking for a property in Aberdeen to AVOID this letting agency like the plague and choose another more reputable firm or private landlord in Aberdeen. This was my 4th tenancy in Aberdeen, the previous 3 agencies/landlords I had no problems with and received my deposits back in full. If you have unfortunately already taking out a tenancy with Aberdeen Property Leasing all I can say is good luck to you for when the lease ends!!!

Lachlan · 11 June 2018

★★★★★ 1/5

Google

Avoid this company. Con artists and I don't use the phrase lightly. Passive aggressive staff who only serve the landlord and not the tenant. When I left my flat and recieved the report it was almost laughable. They were trying to charge me for items that had been in the entry report and they weren't cross referenced... they then claimed for 5 hours cleaning (basically an hour per room). Now of they had used OAPs on Zimmer frames I could understand the five hours but I left the flat in a better condition I moved into (with photographic evidence) one part of the report made me laugh the most. They tried to claim to clean a 'dead spider on wall'. I had an issue with the microwave and asked to see the APL report they did 5 times, each time my request was ignored. They are an awful company!

John · 11 June 2018

★★★★★ 1/5

Google

Renting with APL is a consistently frustrating and difficult experience. Between staff who seem unable to communicate with each other, little to no interest in actually resolving problems with the flats they rent, and needing to be repeatedly reminded to actually take action in fixing maintenance problems, their levels of professionalism and care leave a great deal to be desired. If you can avoid renting from them then definitely do so, their dreadful reputation across Aberdeen is entirely deserved. A thoroughly unpleasant company to deal with.

A · 11 June 2018

★★★★★ 1/5

Google

Absolutely appalled at how much they took away from the deposit for cleaning services. After leaving the flat at a very reasonably clean state I received an e-mail with all the places they found issues in. Most of the examples they gave were absolutely ridiculous, stuff like a single, barely visible bread crumb found in a corner of a room or barely noticeable dust found on a light switch. I wouldn't have much of an issue with this is they hadn't taken £300 from the deposit for cleaning services. Definitely would NOT recommend them to anyone, it is impossible to not get scammed in one way or another.

Rey · 11 June 2018

★★★★★ 1/5

Yell

Avoid at all costs

Trying to make us pay for things that were already damaged before we moved in. We lived in the property for 2 months and only slept in the flat as we spent all free time doing up the house we bought. Claimed we burned candles and damaged the ceiling in the room we didn't even use! Needless to say, we never burnt any candles in the flat at all.

VikA-2 · 4 December 2021

★★★★★ 4/5

Google

I have rented my property with APL for 6 years now and I'm finding their service is improving all the time. I've been very impressed with Nicola who has been most helpful and going out of her way to keep me informed with everything that is required to get my property back on the leasing market. She is definitely a great asset to APL.PositiveResponsiveness, Professionalism

Sheena · 14 June 2022

★★★★★ 1/5

Google

Do not rent with APL. They exist to serve only the landlords with little regard for tenants. Staff are condescending and rude and as a company they will do whatever it takes to hang on to deposit and charge you for extras such as repairs, despite many of their properties being in poor condition to start with. Avoid this company, there are much better and kinder options throughout Aberdeen.NegativeQuality, Professionalism, Value

Katy · 10 June 2021

★★★★★ 5/5

Google

A massive thank you to the staff at APL and special recognition to Spence and Stuart. We appreciate everything you did over the last 6 years to make the process of renting straightforward. The knowledge of the market and professionalism made the difference.

Steve · 10 June 2020

★★★★★ 5/5

Google

I received exceptional support while going through the rental screening process. Thank you, Lucy Bannerman, for your invaluable help with my references and making the experience smooth and stress-free!

Sergei · 10 November 2024

★★★★★ 5/5

Google

Noirin gave a very good tour of two properties, very friendly!

Erin · 11 March 2024

★★★★★ 1/5

Google

100% agree with all the 1 stars, I had the EXACT same experience as ALL of those reviews. They are polite until the money is in their bank account and you sign the contract. Go read all the one stars, they are ALL true, the 5 stars are ALL FAKE. The white goods and windows are all broken, they don't repair them, they just make them "less broken" - "working......kinda" until they break again. You'll be covering all of the costs of any maintainance and wear and tear with your deposit, a so called "leaving tax". The staff are crazy, They WILL make fun of you, they will take the p*ss just to amuse themselves, it's like they are watching Takeshis Castle and you are the participant. Imagine you're walking across a bridge and the path breaks and you fall into the water, you climb up the bank, everybody laughs it off and you move on feeling embarrassed and ashamed thinking "just my luck". NO MATE...That's the best way to describe this service, thats what happens EVERY TIME to EVERY ONE and they'll be laughing. They'll just fix the broken bridge with just enough string, masking tape and super glue so it looks ok for the next sucker to cross and you get the bill for the "repair".

Scott · 11 June 2017

★★★★★ 1/5

Google

1 star because you cant give 0 They had me 3 weeks without hot water or heating; IN ABERDEEN! To get my deposit back was a real nightmare, I had to go over a 3rd party who actually gave me the reason, it took me 4 months. They are rude and not treating you as a customer at all, evwn charging the highest rates in the market. PLEASE RECONSIDER WITH THEM OR LOOK FOR AN ALTERNATIVE, sign will be extremly easy, afterwards the problems will start.

ALEX · 11 June 2017

★★★★★ 1/5

Google

Rented for ten months, during that time struggled to get any issues dealt with then one day while lying in bed off sick with tonsillitis a plumber walked into my bedroom...seems he had been given the key to my flat despite it being my neighbour who needed a repair. Loads of hassle when I gave up the tenancy too, potential tenants were given keys to my property to view unsupervised while I was still living there, only found this out when I got home early from work one day and found some guy taking measurements in my kitchen. Don't expect to get any of your deposit back; by the time they have finished taking off various fees and cleaning costs (despite the fact that I stayed up the entire night before handing keys in to clean. You could have eaten your dinner off the floor when I left) I also had to get out of my lease early (had to move back home following sudden bereavement in the family) and was HAMMERED with extra charges; I totally understood and accepted there would be a charge for coming out of the lease early but £1800+ on top of keeping all bar £17 of my deposit.

Emma · 11 June 2017

★★★★★ 1/5

Google

horrible, horrible... They told us that latest for us to move in to new property will be 17th October, which has never happened. So, had to called them myself and ask what is happening, after we applied for a flat a week ago, they have never bothered calling me and telling that one of references haven't came back to them... also, they took double deposit before application was processed, which is illegal to do. All the charges for the property can be taken once applicants been formally approved for lease. Staff is very rude too, one of the agents instead of asking "how we doing", she asked if one of us smokes, cause she smelled strong smell of cigarettes. I don't think that anyone who is at work should make such a statement to their possible customer. Please, everyone stay away from this agency. All they do is make promises, but don't do their job correctly. Waste of time and money....

Ignas · 11 June 2017

★★★★★ 1/5

Google

I rented 4 years from one of the owners of the agency. Worst landlord ever, flat didn't have any windows that would open, holes in the wall. Went to see them 6 times and everytime the same pathetic excuse of "we'll send someone over". No one ever came to really fix it, which mirrors the entire APL work attitude and rude service. On top, they pretty much insisted on having paid close to £200 when I left for a month over the summer to have someone come by once a week to check on the place. I left the place immaculately clean (which definitely wasn't the case when I moved in) and APL kept a generous sum of my deposit for cleaning fees. All in all, stay far away from them and head to one of the many other and much more qualified letting agencies in the Rosemount area.

Phil · 11 June 2017

★★★★★ 1/5

Google

Had to give 1 Star because it wasn't possible to give none. Extremely rude staff and condescending.. any problems with the flat were not dealt with especially if the tenants were not at fault. Overpriced for the quality of flat also. A compact 2 bedroom flat with 3 windows for £650 a month.. unreal how they get off with it. They'll do anything to get more money out of you from your deposit by, as I said earlier blaming problems like a leaking shower on the tenant. Also people who work for the leasing agency helping themselves into the flat without invitation despite telling them not to come unless one of the tenants are in!.

Nicholas · 11 June 2017