Aberdeen Property Leasing reviews

★★★★★ 5/5

Google

Very big thank you to Allison at the APL team in Aberdeen who supported me in dealing with a partly flooded flat recently. Super fast, super efficient responses, and endless patience (and a great sense of humour) for my endless questions. I've rated APL previously for a "tenant finder and changeover" service and my high opinion of them remains unchanged. In a rental market where the service from a lot of agencies is limited to say the least, APL offer a stand out service. Highly recommend.

Siobhan · 14 June 2025

★★★★★ 1/5

Google

My experience with Aberdeen Property Leasing has been financially damaging and deeply disappointing as a landlord. The tenant introduced by this agency remained in the property for just 1.5 months. I was charged a full month’s rent + VAT as the agency fee. Within that very short period, the property suffered significant damage and costly issues which required repair. I have full photographic evidence of the condition the property was left in. The financial loss extended beyond just agency fees, it included repair costs, further vacancy, and lost rental income. A key issue was that the tenant had limited visa time remaining in the UK. This was not properly addressed or risk-assessed during referencing. As landlords, we rely on letting agents to carry out robust due diligence, including visa and right-to-rent verification. That safeguard failed here. Stuart was initially very responsive, but once this issue was raised, communication noticeably slowed. After multiple emails, I was told “the MD refused to offer a refund.” No clear explanation was provided as to why the visa expiry risk had not been properly factored into the tenancy placement. This is particularly concerning given that previous tenants sourced by this agency have also resulted in issues. The agency also took a considerable amount of time to find tenants, yet the quality of vetting did not reflect that delay. The overall outcome: • 1.5-month tenancy • Severe property damage • Repair costs • Lost rental income • Additional vacancy • No accountability or goodwill gesture Landlords trust agencies to protect their assets. In this case, that trust was not justified. I would strongly urge landlords to carry out thorough due diligence on referencing procedures and accountability policies before appointing this firm.

Shabbir · 14 March 2026

★★★★★ 5/5

Google

I stayed in a serviced apartment managed by this company for four months and had a great experience throughout. From the very beginning, I received a warm and friendly welcome, and the handover process was smooth and professional. As my plans were a little uncertain, I really appreciated their flexibility in accommodating last-minute changes without any hassle. Aileen and David were always available and responsive whenever I had a question or needed support. The cleaning staff were also excellent, friendly, efficient, and respectful of my space. All in all, a very positive experience. I’d highly recommend them to anyone looking for reliable and thoughtful property management.

Jill · 26 March 2025

★★★★★ 5/5

Google

Had a property viewing with Aberdeen Property Lettings today and was very impressed. Rachel was incredibly helpful, arrived right on time, and was able to answer all my questions about the property. The whole process was smooth and professional from start to finish. Highly recommend!

Jerry · 14 February 2026

★★★★★ 1/5

Google

They didn’t publish my other review despite telling the truth. I suspect APL are taking down any bad reviews and only keeping up the good ones. Terrible letting agency, never took accountability for issues or held landlord accountable. Had to get an apology from a staff member who I won’t name because they will probably take down the review again. Constant back and forth between them and then they needed to wait for landlord to respond before proceeding with repairs which often took weeks at a time. Anyway overall the experience was terrible. House was in awful condition when we received it. We called on the day because the carpet in the living room had a massive stain on it which looked like someone had died there. But when we moved out we got charged for this stain and they held onto our deposit for 3 months by purposely leaving there side of things til the last minute to drag it out in the hopes we’d give up. They also threatened us with £3000 worth of repairs because the landlord was selling the properly but they were just trying to con us because he hadn’t up kept it during his ownership. We also said we wanted a long term tenancy and less than a year into it they sent us a notice of eviction. We actually spotted it was for sale when we moved in and we were promised the listing would be taken down but it wasn’t so they knew it was for sale the whole time but assured us it wasn’t and then when it was convenient they kicked us out as we complained to council about them a few times. Anyway. Terrible letting agency. Avoid.

Helena · 14 January 2026

★★★★★ 5/5

Google

Aberdeen Leasing Ltd made the whole process of getting our flat in the city centre an absolute breeze. Everything was handled smoothly and efficiently, and their prompt responses and helpful approach made such a difference. I’m really happy with how everything turned out and would definitely recommend them to anyone looking for a place in Aberdeen.

Kelvin · 14 September 2025

★★★★★ 5/5

Google

Noirin was my viewing agent today and she was absolutely lovely, I’m a first time renter and in my teens too, she was professional and made it very comfortable for me. The first viewing had a complication so we couldn’t get in the flat but she offered to show me another property and it’s perfect, noirin definitely changed my fears about viewing agents and has reassured me.

Siena · 14 April 2025

★★★★★ 1/5

Trustpilot

Very deceptive and disappointing letting agency

This letting agency hid/concelled some major issues about the property. During the viewing they covered a very bad mattress, with a mattress protector but it is the worst kind of mattress. Torn, stained, looks like it has moulds. I can't use it and they are dragging their feet to replace it. It is the most unfair situation and I wish I had not rented a property through them. What a huge dissapointment. It's been 3 weeks since I reported the matter and still no action.

Customer · 7 September 2026

★★★★★ 5/5

Google

Maria has been exceptional in helping with my renting process. She is quick to respond to any questions we have had and is completely clear with her answers. She has made this process stress-free and easy and it obviously great at what she does.

Darcey · 14 August 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Jamie Crockett as my property leasing agent, and I couldn't be more satisfied with the experience. Jamie's professionalism, expertise, and dedication to finding the perfect property for me were truly exceptional. Thanks to Jamie's efforts, I was able to find the perfect property that met all of my needs and preferences. I highly recommend Aberdeen Property Leasing to anyone in search of a reliable, knowledgeable, and customer-focused leasing agent. Their professionalism and dedication truly set them apart in the industry.

Sabheeh · 11 March 2024

★★★★★ 5/5

Google

After renting a property through APL for almost 7 years, I can say that we had a brilliant experience overall. Special thanks to Allison (senior maintenance administrator). Allison was always incredibly efficient and helpful- a true credit to the company & a pleasure to deal with. After reading the many negative reviews, I was dubious about leaving our rented property and wasn’t expecting much of a deposit back (based on other people’s experiences). I’m delighted to say that we had no issues whatsoever and received our deposit in full! Not sure if this was down to the letting agent or our landlord, but very happy nonetheless. Thanks again

Megan · 11 March 2024

★★★★★ 5/5

Google

Maria Castaneda was great throughout the leasing process, which can be a bit daunting at times! Maria was also great liaising with the landlord during my first couple of weeks in the flat to ensure the property was up to APL standards.

Rodrigo · 14 August 2025

★★★★★ 5/5

Google

Kristina was very helpful when looking to rent. Got me in to view a property very quickly and got the offer put forward and accepted in no time at all. Very straight forward and would recommend to anyone

Fraser · 14 September 2025

★★★★★ 5/5

Google

I was happy with the leasing process thanks to Kristina A. ,for her patience with my many questions and sorting out all issues arising. She was able to provide all the necessary information right from the point of viewing

Adebola · 14 August 2025

★★★★★ 1/5

Google

The team, specifically Jamie Crockett were really helpful with arranging my new lease. Update following end of lease. Beware extortionate cleaning charges despite independent survey and landlord stating light additional cleaning required APL are trying to charge for 10 hours of cleaning at £20 p/h plus VAT.

Barry · 14 April 2025

★★★★★ 5/5

Google

To whom it may concern, Liam was really professional , welcoming and friendly. He advised me about the property really well pointing out details of interest around the flat giving us plenty time to look around and get a really good feel for the place. Agents from other property leas ing companies that we used that day were either late or had double booked appointments which was really frustrating and impersonal. I found Liam to be pleasant charming and so helpful. He really is a credit to your company and makes me feel like I have complete trust and enthusiasm for the company that he represents so well. Five star service! Murray Taylor

Miss · 13 September 2023

★★★★★ 5/5

Google

Being new to the UK and new to Aberdeen, I didn't know it was so hard to rent an apartment. I am very thankful to Jamie who helped me to find one. Jamie is very friendly and replies to my queries quickly. Every concern I have has been addressed properly. The process of making a deposit, signing the lease, moving in, etc., is very streamlined and clear. I just moved into my new apartment a few days ago and I am quite happy with the entire experience. Kudos to the APL team!

Lili · 13 September 2023

★★★★★ 5/5

Google

We had excellent experience with leasing a property in Aberdeen. Communication with Stuart and his team was always friendly and professional - starting from viewing the flat to signing the lease! They went above and beyond to ensure we could sign the lease as early as possible and helped as much as they could to ensure a stress-free experience. The whole process was well-organised and communicated among the team. Huge thank you to Stuart who was always quick to reply (even outside of work hours) and to Brenda for doing a wonderful job taking care of the details! Highly recommend looking for properties through APL! Thank you:)

Sophie · 13 September 2023

★★★★★ 5/5

Google

My experience with Maria Castaneda was very professional and she responds to my emails quickly and politely. Her assistance through the whole process of me getting an apartment was stress free and I am happy with the apartment I was able to secure through her. Thank you.

Adaure · 8 April 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Stuart and his exceptional team at Aberdeen Property Leaseing, and I can't express my gratitude enough for the outstanding service they provided during my moving process. From start to finish, they went above and beyond to ensure a smooth and stress-free experience. I worked closely with Stuart, he was incredibly knowledgeable, professional, and friendly. He took the time to understand my specific requirements and preferences, guiding me through the available options with patience and expertise. His genuine dedication to finding the perfect property for me was evident in every interaction we had. What truly sets Stuart and his team apart is their exceptional attention to detail and willingness to go the extra mile. They took care of all the necessary paperwork, making the entire process seamless and hassle-free. From organizing property viewings to negotiating the terms of my lease, they handled everything efficiently and effectively. Furthermore, Stuart's team provided invaluable assistance with the logistics of the move itself. Their level of support exceeded my expectations, and I felt truly taken care of throughout the entire journey. I cannot emphasize enough how grateful I am for the outstanding service provided by Stuart and his team at Aberdeen Property Leasing. They turned what could have been a daunting and overwhelming experience into a positive and enjoyable one. Their professionalism, expertise, and genuine care for their clients make them the go-to letting agency for anyone in need of assistance. I wholeheartedly recommend their services to anyone looking to make their moving process a breeze.

Monika · 14 August 2023

★★★★★ 5/5

Google

We have used APL for many years to rent our home and they have always been excellent to work with. The most recent time our house took a little longer to let due to the market conditions at the time. However Stuart was up for the challenge, kept us up to date on a daily basis, he was professional but with a personal touch and in the end we secured great tenants and our best rental yield to date. Kris.

Kris · 14 August 2023

★★★★★ 5/5

Google

I had a very professional experience with Aberdeen Property Leasing. They were very patient in helping me find an apartment that was a good fit for my family, and quick to respond to all my questions. I will like to especially say a big thank you to Liam Coull for all the help to make a final selection and the clarifications with the landlord.

TAMKARA · 26 June 2024

★★★★★ 5/5

Google

The APL Agency was very professional to deal with from start to finish. The agency was always happy to help, and their knowledge and experience was very helpful. I highly reccommend the APL agency.

B · 6 August 2025

★★★★★ 5/5

Google

I viewed a property with Aberdeen Property Leasing and found it to be a very professional viewing and great, friendly service. The viewing agent Noirin was very friendly, helpful, and was able to answer all my questions regarding the property..

Kirsty · 24 March 2026