Aberdeen Property Leasing Aberdeen reviews

★★★★★ 5/5

Google

They are the factoring agents at my flat, very good communications and no issues so far whatsoever

Chris · 11 August 2024

★★★★★ 5/5

Google

We use APL to look after our house whilst it’s vacant. Never had any issues, great communication and overall a great service.

Nadine · 12 May 2024

★★★★★ 5/5

Google

I am very impressed and satisfied with the ease of the process. From booking for viewing, to viewing, application, and subsequently key collection. Thank you to all the staffs for their support throughout the process.

Abdulrauf · 15 July 2023

★★★★★ 5/5

Google

I am more than happy to leave top marks for the maintenance team who successfully rectified a problem within the property I am renting. Their representative was very efficient and courteous. Very professional and most helpful.

Brenda · 10 June 2023

★★★★★ 5/5

Google

The agent gave a good explanation about the property, have answered all my question, and was able to get the deal for me in two days. Also, his personality was very good. I recommend Aberdeen property leasing for renting apartments and Daniel Evans as an agent.

Aisha · 10 June 2022

★★★★★ 5/5

Google

Delighted with APL who found the perfect tenant for my property and faster than I had anticipated.

Craig · 26 July 2024

★★★★★ 1/5

Google

Seriously, do not ignore all the 1 star reviews. Say goodbye to your entire deposit even if you have paid for a professional cleaner !!! This agency is a total scam!!! There are way nicer agencies out there who don’t treat the tenants so poorly. AVOID. AVOID AT ALL COSTS.NegativeQuality, Professionalism, Value

Elaine · 10 June 2021

★★★★★ 5/5

Google

Any problems were attended to in a professional manner. Any of the staff I spoke to were pleasant and helpful.

William · 26 May 2024

★★★★★ 5/5

Google

The agency is a good and nice one with a nice and friendly staff, I particular was pleased with my conversation with Norean and how accommodating she was to explain and answer all my queries.

Oparah · 10 June 2023

★★★★★ 1/5

Google

Agency prone to charging for admin fees such as those for giving references which are prohibited by law. I paid such a fee and attempted to claim it back after realising it was illegal and the director was unprofessional, refused to refund the sum and did not appear to have basic IT or communications knowledge.

Agota · 10 June 2020

★★★★★ 1/5

Google

pretty terrible experience from the start, when we received a tour of the flat when tenants weren’t given any notice and were still asleep, so we only saw half the property. Very poor communication, especially when ending our lease, we were accused of not giving any notice despite multiple emails.

Esther · 2 June 2024

★★★★★ 1/5

Google

Absolutely horrible and shocking agency. Had a viewing cause they wanted me in person to view it before I could rent it (I live 4hours away). They send a voicemail which said they were cancelling on me. I was at the bloody property waiting for them when they sent me this. They claimed they sent me the voicemail 2 days before which is a lie.

Affaan · 10 June 2023

★★★★★ 1/5

Google

We only lasted 3 months. This agency protects only the landlord and uses the landlord as an excuse for doing nothing. The renter is nowhere near respected or looked after in any way.

Lucy · 10 June 2023

★★★★★ 5/5

Google

I went for a viewing today and the services was great. My adviser, Daniel Evans, had exceptional customer service skills, provided me honest feedback, a great listener, made me fee comfortable and was very welcoming. I would definitely use Aberdeen Property Leasing again!

Roslynne · 10 June 2022

★★★★★ 5/5

Google

We have been leasing a house through APL for over a year now. Anytime any maintenance has been required its been resolved nice and quick, the last time we dealt with a person Kira who was helpful and friendly and kept us up to date. Any inspection which APL need to do or if a contractor needs to carry out any yearly inspections we are always given plenty of notice. I cannot fault the service provided by APL and I'm sure it will continue.PositiveResponsiveness, Quality, Professionalism

Nicky · 26 August 2021

★★★★★ 1/5

Google

Don't expect to get your full deposit back as even although the furniture, fixtures and fittings look like they have been salvaged from a skip you will still be charged when things start to fall apart after a few years more wear and tear. In the ideal world of a landlord their tennants would simply just pay them thousands of pounds every year to not live in their property given that they expect it to be returned in a better condition than it was first let.NegativeQuality, Value

Tracy · 10 June 2021

★★★★★ 5/5

Google

APL have been extremely helpful and professional in all my dealings with them. The tenant finding service is thorough and great value. APL have been flexible and given me lots of good advice, as well as helping to arrange various other things such as inventory.PositiveResponsiveness, Quality, Professionalism, Value

Matthew · 10 June 2021

★★★★★ 1/5

Google

First off I'd be wary of all the 5 star reviews from those who have left 1 review on Google, there seems to be a lot of them recently which has upped their review score and it seems fishy to me. Secondly, if you are going to read 1 review, read this one. Whilst everything is fine when you have a tenancy with APL, it's when you leave you will have issues. You will be billed for cleaning unless you can prove you've had the property professionally cleaned, no ifs not buts, they'll try and take from your deposit, here's why...... First off, the inventory company they use is wholly owned and operated by APL, look them up, same Vat registration number as APL. They will hunt high and low for dirt when you leave, whether it's a bit of dust down the back of a radiator to a single crumb left in the toaster tray. Be prepared to be bombarded with pictures of dirt in places you never knew existed. When this happens, the professional cleaners get sent in. Once again, this cleaning company is wholly owned and operated by APL, once again same VAT registration number etc. Why would APL want to treat you fairly? It's fine when they get your agency fees when you rent through them but when you go, you're worthless to them so they will suck every last bit of your deposit from you and they know if they submit the right evidence, chances are safe deposit Scotland will side with them. Best of all for them, the money goes straight into their bank account to help top up their profits. A good example was when I entered the property that had extremely high ceilings, dust on the far reaches of the wall the inventory company claimed was too high to reach to be cleaned. Yet when I exit, they tried to bill me to clean something that they said was too high to reach. We spent over 20 man hours cleaning the property over a weekend before we left but we got nothing short of ripped off when it came to getting our deposit back. Even hoovering moments before we left and locking up for the final time. What of there's still a bit of dust in the air? We'll that will settle on the floor and even the smallest particle will be photographed and require professional cleaning. This company is ruthless, they don't care about your situation, how desperately you need your deposit, they just want a bit slice of it. In general, dealing with the guys at the office is depressing. Don't expect smiles or general chit chat, it's a miserable environment and you barely feel human with the interaction you get. We required a reference from APL which costs £15 and I wouldn't be surprised if it was just a template they have and change the names on it, yet it took an entire week before they emailed it out. I chased this up with management and was all but ignored, they just couldn't care less about their tenants if you'll be leaving them. I can't stress enough that if you do have to rent a property from this outfit, challenge absolutely everything on your entry inventory. Take a magnifying glass all over the home to look for dust, take pictures of everything and submit via email so you have a paper trail. Look in places you'd never normally look for dirt and evidence everything. Believe me when you leave, they know where to find it so they can send in their own cleaning company for you to pay for. I can't hesitate enough that I have never dealt with such a bad company in all my life and I will never look at them again and I urge you to do the same, you will regret it otherwiseNegativeProfessionalism

James · 10 June 2021

★★★★★ 1/5

Google

Worst experience I’ve had with a company. First everything was fine I was told during the viewing that the flat would be cleaned before I moved in but when I did it was dusty, dirty and there were dead bugs on one of the beds and one of the windowsills, the dishwasher didn’t work, screws had fallen out of cupboards the first time I touched them and some lights didn’t work, the glasses and plates were dirty and contained mould. It took around a month to get the dishwasher fixed and the light problems were ignored. After moving out I went to hand in the keys before the final date of my notice period and was asked to pay a charge for handing them in early, when I followed this up with an email afterwords I didn’t receive a response and still haven’t. I have now been asked to pay the charge for cleaners who are being payed to clean up ‘ dust ‘ that has settled after me leaving the residency. Would recommend people to avoid this company at all costs as all they have done is take advantage of a first time renter.

Fraser · 10 June 2021

★★★★★ 1/5

Google

The gentleman that conducted our viewing was pleasant, quiet and gave us all the information we needed, until we decided the property was not suitable for us due to access to the flat. As soon as this was said at the end of the viewing, the gentleman became passive aggressive telling us that they are not usually conducting viewings at the moment and therefore will not be giving us another viewing for properties. The tone, manner and attitude completely shifted and was uncomfortable and rude - not to mention factually untrue after having conducted 2 viewings with ourselves this week. Really disappointing service which poorly represents the landlords and is a huge put off for potential tenants. The service is a huge contrast to a viewing had with another company yesterday who were absolutely lovely and were a lot more happy to be showing us round another flat. I advise to stay well away and an email to their office to make them aware of a member that let them down has been sent too.NegativeProfessionalism

Jeevan · 10 June 2021

★★★★★ 1/5

Google

ZERO STARS: Ok during let but stole £90 of deposit! Landlord = Agent = Inventory = Cleaners = Scammers. 80% of reviewers show 1star but only because there is no zero or minus! Just look at the logo: a man with a briefcase running away with your deposit. Aberdeen Property Fleecers.

Craig · 10 June 2020

★★★★★ 4/5

Google

We received excellent support and advice from viewing agent Noirin when she showed us around flats in Aberdeen. Friendly, professional and could not have been more helpful.

Rob · 13 September 2023

★★★★★ 5/5

Google

I was shown a flat by a delightful lady, Noirin. Lots of good information shared and she even laughed at my joke so nice experience all round.

Stephen · 14 August 2023

★★★★★ 1/5

Google

Roofing work long outstanding although paid for weeks ago. Not satisfactory. Bad weather conditions now an excuse for not carrying out work which should have been a while ago.

Bill · 10 June 2023