Trusted Agent profile · Aberdeen
★★★★★
739 reviews across 3 platforms
138 - 140 Rosemount Place, Aberdeen, AB25 2YU
Aberdeen Property Leasing's office in Aberdeen, at 138 - 140 Rosemount Place, is rated 3.9 out of 5 across 739 reviews on three platforms, including 726 Google reviews rated 3.9.
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
5/5
GoogleSo far all I can comment on is the property viewing I had with Noirin- she was very friendly and knowledgeable about the property. She also had some helpful insight as far as what to look for in a space.
Laura Thanks for the review on your experience so far. Ill pass on the kind words to Noirin and we wish you all the best in your ongoing property search. Thanks David Lamb
5/5
GoogleNoirin did a great job of showing me around a possible flat to rent this morning. She was extremely welcoming and couldn’t have been nicer! More people should be like Noirin, 10/10 😊 …
Thanks for taking the time to review us and for the kind comments on Noirin, ill pass this on. Thanks David Lamb
5/5
GoogleGreat company and helped us with an urgent important e-letter and email very quickly within a day despite the time constraints. 5 out of 5 👌🏻 …
Thanks for the review, delighted we were able to assist with the e-letter David Lamb
5/5
GoogleFriendly and informative
Thanks for taking the time to give us the 5* review Regards David
5/5
GoogleMy wife and I were very impressed with Noirin Birnie attention. She knew each detail of the property that she was showing us. She also gave us some tips about the town! I definitely recommend her!
Thanks for the review and kind words on Noirin, ill pass this on to her. Regards David Lamb
5/5
GoogleAPL provide a really good property management service - fast responses to queries, great communication, all the property issues that have come up have been dealt with promptly and the tradesmen they have used have been great. Would recommend!
Kath Delighted to here from a happy costumer across several departments of our business. Hopefully we can keep up the good work for you. Regards David Lamb
5/5
GoogleLiam and his colleagues have made the experience brilliant from the moment I booked the viewing. I’d highly recommend APL as they go above and beyond to help get you sorted with every and any hiccup that comes up
Josh Thanks for the 5* review and the comments on Liam; i will pass this on. Regards David Lamb
5/5
GoogleAPL is an exceptional company that has always exceeded my expectations. All their staff from Director to lower levels are very personable, efficient in their work, and understand the human and spirit elements of a contract. I 100% recommend this company and thank them for their high standards. Bravo!
Rasheed Thanks for the kind words, great to read Regards David Lamb
5/5
GoogleAberdeen Property Leasing was great at giving us the right advise and list of things needed to get takers and spike interest in our property. In a matter of a couple of weeks our property was rented! They are experienced, professional and helpful agents. We highly recommend their services!
Pedro Thanks for the kind words and the review score Regards David Lamb
5/5
GoogleStewart carni was so helpful in helping me fined the perfect property that suits my need i would just like to say thanks again for all you've done
Tony That's great that Stuart was so helpful, ill let him know you have sent a review. Thanks for this. David Lamb
4/5
GoogleAPL has been the factor for our complex since 2014. As an owner, I prefer, and have been generally satisfied, with their ‘light touch’ property management. General maintenance and repairs run satisfactorily. They respond to communications quite promptly. Unfortunately, APL recently diverged from their ‘light touch’ and mistakenly inserted themselves into what was a legally prescribed process, thus inappropriately exceeding their remit. This induced personal concern and stress. They did, however, subsequently respond to my concerns and resolve the matter. I currently remain satisfied with APL as our property manager.
1/5
GoogleThis company are a disgrace. They have leased a dangerous property, to a group of young students, based on a misleading video tour (necessary due to Covid restrictions). One of the rooms was illegal due to inadequate exit routes, the remainder of the flat had woeful fire precautions. The white goods were disgusting and broken, despite the students paying a deposit, and 2 months rent to secure the flat for entry at the start of term. Communication appalling. Avoid at all costs - they just want your money and couldn’t care less about putting lives at risk.
1/5
GoogleAll of the negative reviews here are absolutely true! I can confirm it because I experienced APL's bad service myself... They were extremely unreasonable by taking 75.80 GBP from our 450 GBP deposit for "damages" and "cleaning costs" for things that were damaged and dirty the moment we entered the flat for the very first time. Not to mention that we actually left the flat cleaner than we found it!! By unreasonable I mean that they actually took money for small and almost invisible waterdrop dots on the mirror, and LITERALLY 2 pieces of hair on the floor!! We also left them additional items such as a shoewrack and a teatowel hanger for the kitchen out of goodwill and generosity, thinking that this would be useful for future tenants.. but NO... they charged us for this as well....Absolutely outrageous..And it would not surprise me if they include these 'additional items' when they advertise the property in the future. Avoid this agency, or if you are already using them, PLEASE, make sure you take as many detailed before and after photos as you can so you don't get scammed.
1/5
GoogleBitterly disappointed with how I was treated throughout my tenancy. Waited over a month for a replacement fridge freezer and when it arrived it was a tiny fridge with only a small ice box. No offer to compensate for the frozen food I lost either. Had to wait another month for a replacement fan in the bathroom. On leaving they charged me £200 for cleaning, including marks on the toaster and kettle which were there when I moved in. When I raised the issued with the final check and problems I had during the tenancy my concerns were waved away with a brief apology and no offer to investigate. I'd advise to avoid this company if at all possible given my experience, slow, unhelpful and not tenant friendly.
1/5
GoogleAVOID THIS COMPANY. By far, one of the worst agencies to rent with. Everything they do, is against the tenant. We had the worst time possible with this company. The advisors blatantly make false promises, are extremely rude and just simply do not care about you. We moved into a property that was not properly checked, as we moved into a completely cold property which had a broken boiler. Which only got fixed after countless visits from engineers and then replacing it. This process took over a month. One month without a hot shower. It was terrible. Once we finally left this horrible company. We read that it's very hard to get your deposit back as they charge you for everything. And I can confirm, this is 100%. So consider your deposit is gone regardless of how clean you leave the place. We left the place spotless when we left. But they found 'water residue' on some pans we NEVER used and some dust under the wardrobe doors which was caused when they changed the boilers. But it came to point where I just could not be asked with this company and accepted all their ridiculous claims. AVOID THIS COMPANY.
1/5
GooglePlease please please avoid this company. Attempted to take our entire £2000 deposit plus an extra £300 on top of that. After SafeDeposit Scotland adjudication they sent out threatening bills falsely claiming we still owe them money. Complete con artists. Massive £700 bill for re-painting the flat which was paid to the landlords own company. over £900 for cleaning the flat which is insanity. It seems like a complete racket to milk you dry. I beg you not to rent from this company. Reported to Trading Standards anyway.
1/5
GoogleIf you have to go with these guys make sure you take pictures of the cleanliness of the flat when you move in and after cleaning when you move out. They have tried to take £85 off my deposit to clean the tiniest amount of dust on the cooker hood. The person I was speaking to had no intension of discussing the matter. I've been waiting months to get my deposit back and ended up going through deposit disputes with Safe Deposit Scotland. Such a nightmare!
2/5
GoogleWe rented a house through Aberdeen Property Leasing. The initial contact was great and the landlords and the property were fabulous. However, the property inspections were awful. On our first inspection, I had forgotten and had a fairly awful week. The inspector turned up, and I said that I had forgotten and would quickly nip about to tidy our things, however he assured me he was just going for a quick “look around” and it wouldn’t make any odds if our things were out. I never saw a camera, and he never said he was taking pictures. I didn’t find out until our landlord said he had photos of every room in the house. While it does say on the terms and conditions of our lease that they “may” take photos… I really feel like the inspector was sneaky (if he wasn’t hiding the fact he was taking pictures then wouldn’t I have noticed?)… and our landlord said he never asked for any. Surely it wouldn’t have been too much trouble for them to inform us at the time. I felt really strange about this afterwards and felt it was an intrusion into our home and privacy.NegativeProfessionalism
1/5
GoogleThis company is one of the worst I’ve ever came across in my life. They literally try and take every penny off you. Some of the charges we received from moving out… 1) dirt on the outside of a roof window 2) Rubbish that blew into our garden, two weeks after we had left the property 3) They brought a massive wooden cabinet into our property that we didn’t want or ask for, then we got charged for having left it there. 4) Chairs broke during the year, due to damage to them before we moved in. Told our landlord who said that was fine and we wouldn’t be charged for it. We then got charged for every single broken chair. 5) Weeds in the garden, which should be the landlords responsibility. 6) Reported mould weeks after we moved in, for it to be solved it was painted over repeatedly. Received a £700 charge for this. Do anything to avoid this company. They are a bunch of crooks, and you’ll never receive a penny of your deposit back regardless of how clean you leave the flat.
1/5
GoogleNot exactly sure where to start with this company, whether it be the farcical 4-figure cleaning bill we received after the end of our tenancy, or when they sent us a bill *after* adjudication through safe deposit Scotland. I'll keep this review concise, AVOID THIS COMPANY AT ALL COSTS. Awful communication throughout the tenancy, they do everything in their power to avoid meeting the needs of their tenants, and like everyone else has said in the reviews here - they make it impossible to receive your deposit back. They even charged us for the removal of a TV stand that **they** put in during our tenancy!!!!! I have never had such a poor experience with a letting agency, I can't encourage you enough to avoid this company.
5/5
GoogleWould definitely recommend Aberdeen Property Leasing! Really helpful, kind and supportive staff, cannot thank them enough for all their help.
Holly, thanks for the 5* review, and the kind words. Regards David
5/5
GoogleWas absolutely lovely to meet Noirin this morning. She was so polite and cheery, and very knowledgeable about the flat
Thanks for the 5* review and the kind words on Noirin, ill pass this on to her Regards David
5/5
GoogleI'm really impressed with this company! They are so helpful and their response time is lightning fast. I have to give a special shoutout to LIAM - he was incredibly supportive and helped me out a lot.
Emo Thanks for the review and comments on the team. Ill let Liam know you were impressed with his customer care and so responsive with his replies. Thanks David Lamb
5/5
GoogleVery good service, reliable, friendly and on top of everything with really quick responses and updates Would recommend
Max, thanks for the 5* review Regards David
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