Aberdeen Property Leasing Aberdeen reviews

★★★★★ 5/5

Google

Great service on all fronts getting us quickly sorted into a rental. Thanks APL!

Michael · 14 July 2025

★★★★★ 1/5

Google

Staff are rude, abrasive and do not put the customer first. Even for something simple like requesting direct debits to pay them. I suggested this and was SHOUTED AT AND LIED TO when I got told "All our customers prefer standing orders!" I have talked to my neighbours and know this to be untrue! Its like pulling teeth trying to get repairs done. Cobwebs left in stairwell after cleaning. They are conning homeowners out of good money! ***UPDATE*** Our block received a nasty email from them THREATENING that if our bicycles were not removed from the hallway they would be removed and put in the skip at our expense. After investigating, no other block was given this email. So this is no worse than theft and vandalism according to my solicitor! They are not our landlords!! This will now be a legal matter!!! "About as much use as a second hand tampax" a neighbour quoted to me tonight!

Sandy · 10 February 2024

★★★★★ 2/5

Trustpilot

Mixed bag

Good upfront letting process but downhill after that. Their out of hours maintenance service simply doesn't work ((1) I was left with no heating for days during a period of freezing temperatures (2) I was left with no functioning oven over xmas) and their end of lease processes are very frustrating and very much in the landlord's favour.

Roger · 11 February 2025

★★★★★ 5/5

Google

It was a great experience and she was so friendly and it’s a nice apartment too… wish I can afford it.

Ifeanyichukwu · 14 April 2025

★★★★★ 5/5

Google

I had a very great experience being assisted by Stuart, professional and helpful. I would recommend this company to someone looking for a knowledgeable agent. Thank you, from a South African guy 😁 just moved to here ! …

Mlokotho · 26 July 2024

★★★★★ 5/5

Google

Highly recommend. My friend and I found a great, cheap, cozy place and got support throughout all process. Everything was fast. Service and staff was great!

Aruzhan · 10 June 2021

★★★★★ 4/5

Google

Liam was great showing me around the flat

Eniola · 10 June 2023

★★★★★ 1/5

Google

What these "people" do is absolutely disgusting and inhumane. After paying the rent on time, being on time with everything and charging you fortunes for non-existent dust, they will ask for money to give you a reference. They know you have no other choice. This is how the wealthy take advantage of the less fortunate today.

Hyena · 10 June 2023

★★★★★ 5/5

Google

I have been renting from APL since February this year and have rented for the last 4 years and so far the best experience I have had with a property leasing company in Aberdeen. Both Kira and Sarah have been extremely helpful and professional in all email communications, any issues or questions we have had have been resolved quickly and efficiently. So far, great customer service.

Sarah · 10 June 2022

★★★★★ 4/5

Google

Aberdeen Property Leasing were extremely helpful in our search for our new home. Liam Coull in particular answered every query that we had and was very informative and clued up on every matter. Would definitely recommend anyone looking for a new home to get in touch.

Megan · 10 February 2024

★★★★★ 5/5

Google

I’ve had a very positive experience with Aberdeen Property Leasing since moving to Aberdeen. They’re extremely helpful and accommodating and Stuart in particular has gone above and beyond to help me find the right place and get set up. Would highly recommend to anyone in Aberdeen.

Bethan · 10 February 2024

★★★★★ 5/5

Google

It was a beautiful time with Norin. She made me feel at home and I wasn’t under pressure. …

Emmanuella · 14 April 2025

★★★★★ 5/5

Google

From the start to finish of my approx 4 years lease the service was superb. Any issues dealt with promptly e.g. replacing fridge freezer, cooker etc. Rented for a number of years in Aberdeen but by far the best i’ve dealt with. I received my full deposit back apart from the cost of a small item I had forgot I had removed. I would definitely recommend them from a tenant prospective from the service I received.

John · 10 June 2020

★★★★★ 5/5

Google

Not being based in Aberdeen I needed professional assistance with my property. Both Stuart Carnie and Jamie Crockett provided expert local advice ensuring my new tenancy was efficiently managed. Communication was clear and concise from all the APL team during the process. Much appreciated.

Brian · 11 March 2024

★★★★★ 5/5

Google

Daniel was well organised and very friendly. We appreciate his help in finding a property to rent.

Imogen · 10 June 2022

★★★★★ 5/5

Google

I had a property viewing with Noirin, and she was incredibly helpful. She answered all my questions and was very understanding of my urgency to relocate. Her charming attitude and professional service made the experience smooth and pleasant. Highly recommend!

Anna · 19 May 2024

★★★★★ 5/5

Google

I had the best viewing experience ever with Noreen from Aberdeen Property leasing at a beautiful property. Where both the agent and landlord were both so helpful and friendly. Highly recommend APL to anyone searching for a new place to call home.

Jade · 10 April 2024

★★★★★ 1/5

Google

They suddenly increased originally advertised price of a tenancy by 7% - I assume due to more and more people showing interest in the property -, as if it was a flight ticket or what Lol..cannot be bothered to even upload screenshot evidence. Absolute greed, zero transparency and business fairness..

Andrea · 14 April 2025

★★★★★ 1/5

Google

Absolutely awful communication and simply rude. Trying to charge extra any way they can and didn't notify us when bringing people to view our property and was rude about it too. Awful agency

Killer · 14 October 2025

★★★★★ 1/5

Google

We rented from APL for 3 years with issues throughout our stay, including oil heating breaking down for weeks on end in the winter! The main problem we had with them was that once we moved out, we were demanded to pay an additional sum of money on top of our full deposit being kept with no further explanation or breakdown of what these costs were for! Very unhelpful with the threat of passing over to debt collectors if we didn't pay.

Catherine · 12 November 2023

★★★★★ 1/5

Google

It's chilling to read many of the reviews here, as they are all differently worded versions of exactly what I wanted to write. - They wanted to charge us for the general waste bin being full! Makes zero sense but somehow they and their inventors thought it would be a good idea to get some money off us when the bin lorry would empty it anyway. - They wanted to charge us for damages from previous tenants. Luckily, I had evidence and proved them wrong. Interestingly, their inventor only notices these damages when tenants move out, but somehow ignores them in the move-in inventory report. Their strategy is to charge the same damage to any tenant who lives in a particular property without ever fixing it. - The move-in inventory reports are just one photo per room at best, all zoomed out. Move-out inventory reports are done differently, with dozens of photos in every room and every nook and corner. They know exactly where to look to find dust, in places you would not notice when you move in. They photographed one small strand of fiber on the sofa and one short hair in the shower as items requiring cleaning. That's fine with me. Only problem being the claim that three cleaners worked for a combined 10 hours to clean dust on a few surfaces!?!?! The cost is £19 + VAT/hour. This would be so hilarious if it's not so serious. Few tips for future tenant victims: AVOID them if you can. If not: - Photograph everything and email it to them when you move in. No matter how insignificant you think it is, even if it's a speck of dust. - Report everything that appears even remotely broken or non-functional. - Challenge their claims when you move out. Don't just accept whatever they charge. - Always communicate with them via email so everything is documented. Update: After an adjudication process, they got about 30% of my deposit (out of 40% claimed). This is only because: - They claimed a ridiculous number of hours of cleaning. - Before adjudication, they agreed we would not be charged for certain things, but later shamefully withheld that information from the adjudicator. The odds are heavily stacked against tenants throughout the end of the tenancy process. We have no say on these "independent" inventors or cleaning companies. And as I shockingly learned, adjudicators take everything at face value and don't see the difference between reasonable and ridiculous.

Vamsi · 12 November 2023

★★★★★ 1/5

Google

1 Star as none or minus was not available. If you want a fair and helpful leasing service I would highly recommend you do NOT approach this company. Absolute disgrace! Ask numerous times to have things sorted within a property and also for them to sort damages caused by previous tenants and get ignored and when you come to move out they very conveniently cannot find these requests. Also after making sure the property was in IMMACULATE condition before moving out still being charged nearly £300 of a deposit for apparent "cleaning" absolutely disgusting way to run a business. Clearly had no intention of giving a deposit back nor helping current tenants whilst living in their leased out property. I'm glad the business/landlord made money as that is clearly the only motive this company has. Absolutely no regard for the tenants staying in their properties whatsoever. Left living in an absolute disgrace as refused to allow us to fix things and decorate off our own backs. Then had the audacity to claim back over £200 to fix issues we made them aware of the second we moved in and even when viewing. When disputing this was made to feel like we were completely out of order to appeal the decisions made, even when they were ridiculous, and of course all reports made to there staff, inspection staff etc were all "rubbish" or "no record found". Absolutely disgusting.

Vikki · 12 November 2023

★★★★★ 5/5

Google

I had an excellent viewing experience at 60 Nelson Court property today. Liam showed me the property and shared all the details that I required. Liam arrived on time and gave me good enough time to view the property.

Suhail · 19 May 2024

★★★★★ 5/5

Google

Professional and friendly, they helping me finding my first rent and the process is easy, highly recommended

Abdelnasser · 14 April 2025