5/5
GoogleIt is very professional agency.Besides, Jamie Crockett is very good.
Agent replied · 10 June 2024
Thanks for the review and kind words on Jamie, ill pass this on to him. Regards David Lamb
Trusted Agent profile · Aberdeen
Aberdeen Property Leasing Aberdeen reviews
★★★★★
739 reviews across 3 platforms
138 - 140 Rosemount Place, Aberdeen, AB25 2YU
Aberdeen Property Leasing's office in Aberdeen, at 138 - 140 Rosemount Place, is rated 3.9 out of 5 across 739 reviews on three platforms, including 726 Google reviews rated 3.9.
Reviews
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
Google5/5
GoogleNoirin was very professional and down to earth during my viewing. She answered all my questions patiently and gave me enough time to view the house
5/5
GoogleAPL staff are knowledgeable and friendly. They will keep you updated and respond through email and phone nicely. Thank you everyone and Jamie Crockett for attending to our needs and queries during the process of moving in and until we are finally here to our rented flat.
Agent replied · 25 October 2024
Thanks for the 5* review and the kind words on jamie, delighted he was able to help you. Thanks David Lamb
5/5
GoogleAPL staff are knowledgeable and friendly. They will keep you updated and respond through email and phone nicely. Thank you everyone and Jamie Crockett for attending to our needs and queries during the process of moving in and until we are finally here to our rented flat.
Agent replied · 25 August 2024
Thanks for the 5* review and the kind words on jamie, delighted he was able to help you. Thanks David Lamb
1/5
GoogleWorst possible experience. The agency was irresponsible and useless throughout our tenancy and nothing that needed repairing was ever done. When we ended the tenancy, they not only asked for the full deposit back, but also demanded an extra £700 for “damages.” Outside of minor details that are typical for every long-term tenancy, we haven’t damaged anything. We asked to be provided a proper invoice for the work and repairs that were allegedly done, but were never given anything.
5/5
GoogleNoirin was very professional and down to earth during my viewing. She answered all my questions patiently and gave me enough time to view the house
5/5
GoogleLinda from APL provided a cleaning estimate for us when we recently moved out of our Aberdeen house. She was flexible, professional, and respected the COVID guidelines when she visited our home. She was very responsive and when we needed to rearrange things fairly last minute she was kind and accomodating. Everything went smoothly and we appreciated APL's service.PositiveResponsiveness, Professionalism
5/5
GoogleAPL staff are knowledgeable and friendly. They will keep you updated and respond through email and phone nicely. Thank you everyone and Jamie Crockett for attending to our needs and queries during the process of moving in and until we are finally here to our rented flat.
Agent replied · 10 June 2024
Thanks for the 5* review and the kind words on jamie, delighted he was able to help you. Thanks David Lamb
5/5
GoogleI recently booked a flat viewing and Daniel was extremely helpful. Highly recommend!
Agent replied · 10 June 2024
Emma, thanks gif the review and kinda words fir Daniel. Regards David Lamb
5/5
GoogleStuart, Emma and the team were fantastic, excellent communication, pro-active marketing. Would reccommend.
Agent replied · 10 June 2024
Jon, thanks for the kind words on the Lettings team; ill pass this on
5/5
GoogleTop recommendations for Aberdeen Property Leasing and Viewing Agent Noirin. I am very delighted with my show around in the apartment. Many thanks ☺️
Agent replied · 14 April 2026
Thanks for the 5* review and the kind words on Noirin, ill pass this on to her Regards David
5/5
GoogleJamie Crockett has been very helpful :) .
Agent replied · 10 June 2024
That's great and thanks for the review; ill pass this on to Jamie Regards David Lamb
5/5
GoogleA very professional agency. Specifically ‘Stuart Carnie’ lettings Director. Have any questions ask him 🙂 …
Agent replied · 14 April 2026
Thanks for the 5* review and the kind words about Stuart, great to hear he was professional in helping you. Regards David
5/5
GoogleStuart has been very helpful in finding a property to rent. I always had a quick response via email and over the phone when I was looking for a place. There was a hiccup prior to moving in through no fault of the agent and comms were always open. The move went well.PositiveResponsiveness, Professionalism
5/5
GoogleEverything was handled professionally and expeditiously and I am grateful to Aberdeen property for all they have endeavoured to do for me.
Agent replied · 10 June 2024
Thanks for the kind words Fergus Thanks David Lamb
5/5
GoogleExcellent service! Flawless, simple process and very helpful. Daniel Evans. Words alone can't express our gratitude. Awesome man. Excellent mediator/agent and the most helpful agent we've ever had deals with so far. He is indeed a great, great asset to the company. We will Highly recommend Aberdeen Letting, they are second to none in Aberdeen and we are happy to give them a 5 Star rating. Abraham & Yetunde Longe
Agent replied · 10 June 2024
Abraham and Yetunde Thanks for the kind words, ill pass this on to Daniel Thanks David Lamb
5/5
GoogleWe have used APL to manage our house while we’ve been working abroad for the last twenty-five years. They managed rental agreements and empty care services as required and we have always found them to be helpful, timely, effective and efficient. We happily recommend them.
Agent replied · 13 June 2024
Neil Thanks for the kind words and thanks for the business over the last 25 years :-) David
1/5
GoogleAn absolute joke of a letting agent. Like most of the reviewers, we had no issues with the regular inspections, however upon vacating the property after thoroughly cleaning it, they have invoiced us for £225 for cleaning. Issues raised were dusty skirting boards, creased bedsheets and crumbs in the bottom of the toaster. Their staff have been extremely unhelpful and rude when challenged on this even though when viewing and signing the lease being very helpful. Avoid renting with this company at all costs. *Make sure to challenge these costs when they charge you. I've received £135 of the £225 amount after disputing this through Safe Deposits Scotland. APL could not prove that the flat was in a worse condition when I left it. Bear in mind that the burden of proof lies with the letting agent!
Agent replied · 10 June 2024
I’m really sorry your exit process has not been a pleasant one however no money will be taken from your deposit without verification by an independent adjudicator at the Tenancy Deposit Scheme. I hope this gives you the confidence that you will not be unfairly treated.
1/5
GoogleTHERE'S A REASON ITS 1 STAR RATED...AVOID AVOID AVOID. If I could give 0 stars I would... I've been in my flat for 3 months now, the flat was in a terrible condition when I moved in. Professionally cleaned? I think not. I mopped the floors for the first time when I moved in as it was clear it hadn't been done prior to me moving in. Yet, I read another review and someone was charged for dusty skirting boards. Makes me question, does the money charged go towards cleaning or in their pocket? A lot of our equipment broke, brought this to the agents attention, who were about as much help as a chocolate teapot and was quite shocked by the aggressive responses from senior managers. I went with a friend who fixed the issues...either way I was paying as the APL refused to cover the faults. Reading other reviews and my own experience with the company, I'm sure I will get charged for the cost of all the things that were dirty when I first moved in...I just hope they put the money towards cleaning it for the future tennents! I am the last to leave to a bad review or speak badly unless it's true. Please source other agents in future; I have previously used Margaret Duffy leasing and they are fantastic...my mistake was not continuing with them! APL only have the landlords and £££ at the heart. Parents reading this...please don't allow your children to rent from this company, not worth the money or stress. Cue sarky response below which will deny all of the above. Also, the last few reviews have been 5* compared to years of 1*. Maybe the money's gone towards paying people to leave false reviews? IVE CRACKED IT!
Agent replied · 10 June 2024
Preethi Sorry you have not had a pleasant experience with APL. I will personally review your file tomorrow when back in the office and revert with a comprehensive reply. It won’t be sarky or dismissive, I’ll review and consider the facts in my reply. One fact is our reviews are improving due to genuine satisfied customers which we have always had, we have just been a little naive in not encouraging them posting positive reviews. Sadly in today’s society people are all to quick to post when they have had a bad experience (and rightly so) but not when genuinely satisfied; none of our reviews are false. I should be able to find your file with your name but can you please give me the property address to assist my research. Kind Regards David Lamb Managing Director Preethi I cant find your details anywhere on our system using your name provided, can you please revert with the details of the property you rented so I can try and address your complaint. Thanks David Lamb Managing Director
1/5
GoogleI wish I had seen the reviews of this company before we had rented. We rented a 4 bed house from them from the end of July 19 to Dec 19. When we got the property despite them claiming it had been professionally cleaned there was grease on every surface in the kitchen, the floor were so bad I had to clean them tile by tile in my hands and knees. The rest of the property was fine. During the tenancy had no problems at all. Any repairs were made swiftly and to a very high standard. The trouble began when we left the property. They have tried to claim more than half of our £1000 deposit for cleaning. I cleaned and mopped the entire property and the things in the report were just ridiculous. Dust on bottom of radiators, dust on lights, dust on skirting boards? We are in the process of disputing this with deposit Scotland but after reading everyone else’s reviews I am not holding my breath about getting any of our money back. A small cleaning fee I could of understood but £545? What are they cleaning with? Avoid if possible.
Agent replied · 10 June 2024
Chelsea I'm sorry you feel you have been unfairly treated by us at APL. We try to be as fair as possible to all tenants and follow the guidelines from the deposit scheme on cleaning. You say you found the house to be unclean on entry however nothing was reported by you on your entry inventory report, nor were there any requests to rectify anything, which you are advised to inform us on entry, if the case may be. I note on our system there was a pre tenancy check done, cleaning arranged including some carpets for your entry and with no comments from you we have to assume that all was well. The re-check report and the photos show the house was not clean on exit, not just dust on radiators, lights and skirtings as you say above. The cleaning invoice was £272 plus vat, the remainder of the charge is for damages, deficiencies and bulb replacement. The tenancy Deposit Scheme is designed to protect tenants and their deposits, they are independent and will review all the evidence before making a fair decision.
1/5
GoogleDO NOT TOUCH WITH A BAR POLE Absolute extortion with deposit retrieval. They start off very nice and outsource their inventory checks and ask you to do the inventors job by checking the house when moving in. At the end they extort you for your deposite and ended up sending us to debt recovery agency to take more money out on top of deposit. The owner made me buy stuff with my money for damp protection and the agency then charged me for the damp damage that the owner knew about. Money hungry machine.
5/5
GoogleDaniel was so helpful. I found him very friendly and responsive
Agent replied · 10 June 2024
Mina Thanks for the 5* review, ill pass on the comments to Daniel Thanks David Lamb
5/5
GoogleGreat service on all fronts getting us quickly sorted into a rental. Thanks APL!
Agent replied · 14 April 2026
Thanks for taking the time to give us the 5* review Regards David
2/5
TrustpilotMixed bag
Good upfront letting process but downhill after that. Their out of hours maintenance service simply doesn't work ((1) I was left with no heating for days during a period of freezing temperatures (2) I was left with no functioning oven over xmas) and their end of lease processes are very frustrating and very much in the landlord's favour.
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