Aberdeen Property Leasing Aberdeen reviews

★★★★★ 5/5

Google

Callie was great. Such a shame that Rightmove didn't pass on my email when I enquired about a property.

60 · 10 June 2023

★★★★★ 5/5

Google

I am Dr. Caterina Rita Gemma Costanzo. I am really satisfied with the high level of helpfulness and professionality shown by the agents; especially by Agent Callie. She and her colleagues put me at ease, answering fully to all my questions and requests. I am giving them 5 stars, but I would give them 10, if I could! I will absolutely advice Aberdeen Property Leasing to other friends! Thanks again to Mrs Callie and all the Team!

Caterina · 10 June 2022

★★★★★ 1/5

Google

Were absolutely shocking at replying to emails, never answered the phone. Told me that they would get back to me by a certain date and didn’t, when I finally was able to get through on the phone, told me that the property I was interested in had been given to someone else a couple of days prior and no one had informed me. Really terrible service, didn’t even say goodbye just hung up! Looking at other reviews I have clearly dodged a bullet.

Ruth · 28 July 2024

★★★★★ 5/5

Google

The apartment is compact and luring! The reception and warmth from Noiri was exceptional too.

Olawuni · 13 September 2023

★★★★★ 5/5

Google

Kristina helped a lot with showing me around the flat and helped every step through the application process :)

Keira · 14 August 2025

★★★★★ 5/5

Google

Daniel was amazing from start to finish with our viewing couldn't fault him in anyway…..highly recommend by us

Kai · 10 June 2023

★★★★★ 5/5

Google

We have used the services from APL for our last 2 leases and cannot thank Stuart and his highly professional team enough. Nothing is too much of a problem for them and everything has progressed very smoothly. Even during the current pandemic, their response to emails has been timely and their knowledge of the current local leasing market is excellent.PositiveProfessionalism

Graeme · 12 June 2022

★★★★★ 5/5

Google

Linda from APL provided a cleaning estimate for us when we recently moved out of our Aberdeen house. She was flexible, professional, and respected the COVID guidelines when she visited our home. She was very responsive and when we needed to rearrange things fairly last minute she was kind and accomodating. Everything went smoothly and we appreciated APL's service.PositiveResponsiveness, Professionalism

Corinne · 10 June 2022

★★★★★ 5/5

Google

Aberdeen Property Leasing is a top notch. Customer service is 👍. Thanks Jamie for being supportive. …

Victoria · 10 June 2023

★★★★★ 1/5

Google

Tried to arrange a viewing of a property but was told 48 hours in advance then earliest available viewing was 1 week later, called office on morning of viewing to check viewing was still going ahead and was assured on phone it was, 30 mins later received a text saying it was cancelled due to property then being let, whole process is just a shambles.

Brandon · 10 June 2023

★★★★★ 5/5

Google

An absolutely fantastic place to work with, have been nothing but helpful from everything between viewing to moving in and beyond. Quick responses to any queries or issues, and the staff are incredibly friendly and helpful - Emily and Liam both have been absolute super-stars in everything they've helped out with. Highly reccomend renting from them, you can tell they take care of their tenants.

Holly · 10 June 2023

★★★★★ 1/5

Google

Truly the worst rental company I’ve ever experienced in 6 years of renting. They left us with dripping water in our flat and damp in three rooms due to misplaced roof tiles from Nov 4th - Jan 21st. Countless emails were exchanged; the respondent was appreciated, however, clearly not helpful. All we were offered was a £50 rent reduction when we could not heat our flat, keep the house dry and had dripping brown water in our pantry over the winter months. This is just the worst of the many issues we faced with this property which were not fixed for months. Then to top it all off they charged us £90 off our deposit for dust behind the radiator and a “lightly streaky shower door”

Siân · 26 June 2024

★★★★★ 1/5

Google

AVOID!!! While living in the property, yes all problems were fixed in a timely manner. However, we moved out of a property let by APL at the end of June & only ended our dispute for the deposit in October. They charged us for small insignificant things such as light dust on radiators or just general wear and tear. The exiting inventory & cleaning is conveniently done by a subset company of APL (so can charge whatever they want). Tried to take over half our deposit & still managed to keep a fair chunk. Awful service upon exit and would not recommend.NegativeResponsiveness, Quality, Professionalism

Greg · 26 August 2021

★★★★★ 1/5

Google

APL- Awful Property Leasing. I would give minus stars- Unprofessional, unfriendly, passive aggressive and just plain rude. We had no problems when we had inspections. But we had some problems while we rented and it took time to have repairs and dealing with the very unhelpful and rude staff was stressful. My top tip would be to avoid completely. However if you must rent from them, then photograph everything when you move in- the tops of radiators, underneath everything, tiny amount of dust etc as they will take macro photos of things in order to attempt to take parts of your deposit for cleaning. It has taken months to get our deposit back and they tried to charge for damages that were documented when we moved in. Record everything you see when you move in no matter how small or unremarkable you believe it to be! We have discussed this awful company with friends and colleagues who were not surprised to hear of our experience with this particular company. If we return to Aberdeen we will stay far away from any property they advertise. Equally have told friends moving to the area to avoid! Interestingly when I spoke to a friend who is a local she immediately said the name company - she had heard of their terrible reputation and never recommends them. I should have sought local advise in the first place. Live and learn.NegativeQuality, Professionalism

S · 26 August 2021

★★★★★ 5/5

Google

Aberdeen Property Leasing has looked after my properties for more than 30 years and the service provided has been excellent throughout. In my experience, all of the staff are friendly, helpful and efficient. In recent times, I would particularly like to commend Shaunie Reid who worked very hard to resolve outstanding utility bill issues and saved me a considerable amount of money.

Brian · 14 August 2023

★★★★★ 1/5

Google

Avoid, avoid, avoid. Disastrous tenancy, took months to replace a fridge that wasn't working, leaving me with no cold food. Property was a tip when I moved in. Charged for ridiculous cleaning on exit, got no reply from APL when I questioned this. My neighbour warned me this would happen, as APL are well known for trying to get every penny out of you.

Jack · 10 June 2023

★★★★★ 5/5

Google

I was very well received by Noirin at my viewings, she was super helpful and knowledgeable on the property’s she showed me. She was super accommodating aswell.

Benedicte · 14 April 2025

★★★★★ 5/5

Google

I am currently a tenant in a property managed by APL, and due to the staff professionalism and response to my concerns and queries, they have managed to deal exceptionally well with everything to date, including sorting thru Issues with the property itself before it they became a bigger problem for the owner to have to deal with. Can’t recommend them enough from a tenant’s perspective and would recommend them from an owner’s viewpoint in tenant retention, as I am sure the owner(s) doesn’t want to have to be dealing with unhappy tenants and constantly have to go through the process of continually finding new tenants.

Kristan · 10 June 2021

★★★★★ 1/5

Google

Rented a 1 bedroom flat with this agency; Upon my entry to the flat, I found the property in a shockingly bad state regarding the cleanliness. Since I moved in on a Friday night in a new city, we cleaned the flat ourselves to make it habitable and sent an email to the agency explaining this. They came back and apologised for this. When I was leaving the property, I cleaned the flat to a high standard so the next tenant would not have the same issue as I did. Due to the COVID-19, I left a hand wash and tissue in the flat so the agent who comes to see the flat after we live, can have something to sanitise their hand with. Now, the agency wants to charge me over £170 for cleaning a 1 bedroom flat which I already cleaned and was not even cleaned when I move in .They also want to charge me over £30 because they had to through the hand-wash out. Please avoid if you canNegativeQuality, Professionalism

Roozbeh · 10 June 2021

★★★★★ 3/5

Google

We had a pretty standard renting experience from APL. We didn’t have any huge problems during our lease so can’t really comment on how they go about fixing anything. Our rent was reduced slightly for 2 months during lockdown but we did have to ask for this (our friends’ agencies were nice enough to offer). They only took a little bit out of the deposit as well which was good but they couldn’t really take a huge chunk because we’d cleaned it perfectly. The only real negative thing was that, during an inspection, the landlord (who also worked at the agency) was pretty judgemental about how we were living. For example: she asked us why on earth we would buy a tumble dryer when the washing machine already has a drying function - because we already had it before we moved in and we wanted to keep it? And she asked us why we had storage boxes on the kitchen table when we couldn’t eat there - because the flat had so few storage spaces and we have to put our things somewhere? I mean if the flat is clean and not damaged at all, I think it’s a little unprofessional to be questioning the tenants about their personal belongings like that. Overall, a pretty average renting experience.

Kathryn · 10 June 2021

★★★★★ 5/5

Google

We have just finished a very enjoyable 2 year tenancy. I was very impressed with the teams’ service throughout. I have been a tenant with many agencies for >10 years in both the U.K. & Australia and am also a landlord myself so know both sides of dealing with letting agents well. APL are by far the best I’ve ever dealt with: friendly and efficient service even ordering a replacement fridge freezer over a bank holiday hot weekend (and offering us a loan one in the meantime). Most of our dealings were with Spence Alsop who was professional, very efficient and pleasant to deal with throughout. Thanks to you all.PositiveResponsiveness, Professionalism

James · 10 June 2021

★★★★★ 5/5

Google

Aberdeen Property Leasing have assisted me with securing the property to rent. Their processes are thorough and the staff members are friendly and helpful. My agent Liam Coull has done an exceptional job in making sure I've had my lease papers ready and signed, and the keys handed over to me on the moving date, as initially scheduled. Thank you!!

Lala · 13 September 2023

★★★★★ 5/5

Google

Thank you to Alison for getting our garage door fixed so promptly. Much apprectiated. :)

Laura · 10 June 2023

★★★★★ 5/5

Google

Really happy. Issues were sorted and addressed. Very prompt. Also my landlord is lovely :).

H · 10 June 2023