Trusted Agent profile
★★★★★
376 reviews across 3 platforms
49 Commercial Street, Aberdare CF44 7RW
Peter Alan's Aberdare office at 49 Commercial Street is rated 2.4 out of 5 across 376 reviews on three platforms, including 51 Google reviews rated 4.7. The 324 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Aberdare office, from every platform, shown as written. First names only.
1/5
TrustpilotAbsolutely disgusting expierience…
Absolutely disgusting expierience living under 30 Hanbury Road in Pontypool for over 2 years with mould and damp with a child who has developed skin issues and Peter Alan or the landlord not doing anything about it nor returning our deposit back over after a month we have moved out of the property. Do not rent out from them if you wanted to be treated like you do not matter and your health be put at risk
1/5
TrustpilotDon't use if you value your sanity or…
Don't use if you value your sanity or money. Absolutely disgraceful renting experience- call centre is full of young kids who usually on "another call and will call you back" doesn't happen. Don't believe any good hype (I'm taking legal advice about some issues) total let down. Their very good at taking the money but useless if you're a tenant or landlord. Would never never use again for renting.
1/5
TrustpilotVery disappointed
Very disappointed, my partners family trying to sell their parents house. Lots of promises and nothing happened, never any feedback or viewings. The family gave the correct termination notice and moved to another agent, Peter Alan then sent my partners sister letters for payment of £94 for an EPC which they agreed was included in the sales package. It is a difficult time dealing with bereavement but to be hounded for money which wasn’t owed was added upset. They then phoned to say if the property was put back with them they would waive the £94 (which wasn’t owed) definitely don’t recommend
5/5
GoogleThe most helpful, efficient letting team here in Aberdare! Cath and Daniel have been utterly tremendous and I really appreciate everything they've done to assist me …
1/5
TrustpilotI will never use them again I should…
I will never use them again I should have gone with Peter moon
1/5
TrustpilotHave several properties with them
Have several properties with them , don’t do any routine inspections for over a year on all of the properties . Not sure what the point is in having a letting agent looking after you when you may as well manage them yourself . Very disappointing with the management side of things . Have now dis instructed them
1/5
Trustpilotso disapointed and waisting our time
Unhappy with this agent Today we came all the way from Bristol and were waiting (10.30, 11.50) in front of the property for a viewing of the property for which we had an appointment at 11.30. No one came, and no one picked up the phone. We are unhappy with this letting agent, most of the time no one picks up the phone when we need to make inquiries; several times no reply for the online inquiries as well
5/5
GoogleMy husband, and I were very impressed with Alex. He was very helpful, and accommodating with sorting out some viewings for us at short notice as we had travelled some distance. …
1/5
TrustpilotWouldn’t give a star if had a choice
Wouldn’t give a star if I had an option! We have been dealing with Peter Alan via renting a property, firstly they pushed for a move in date despite the house requiring work from previous tennants however we moved in. Over 30+ issues not listed on the inventory, inventory listings ‘acceptable/ good’ when the pictures were documenting poor standards. We are now 6 weeks into being in the property, still chasing any form of communication from Peter Alan, we know this is them as thankfully our landlady (who is paying them to manage this property) has been in touch with us as she is experiencing the same challenges from Peter Alan! Fair to say, do not pay Peter Alan to manage a property as you will have very unhappy tennants and poor customer service. Landlord/lady’s you can do a better job yourself.
1/5
TrustpilotWorst agency in the world
1/5
TrustpilotAbsolutely appalling service
Absolutely appalling service . Try and get information for a house you rent out and get passed from person to person. Been trying to get regulation smoke alarms fitted since November and still no closer. Shocking when there are no smoke alarms in the house. Not helpful for landlords and no safety for tenants. I have spoken to Hathaways today cheaper and really helpful. Gave me a breakdown of costs instantly. Good luck if you choose Peter Alan as a landlord. Waste of money and time and effort.
5/5
TrustpilotVery please with the service
Very pleased with the service my husband and I received from Ben at Peter alan. Ben acted professional at all times. He was always willing to help and listen to any concerns we both had. We would both like to say thanks Ben for all your help.
1/5
TrustpilotMade a complete mess of lettings…
Made a complete mess of lettings details of my property. Took five weeks to put it on Rightmove. I wanted to change agents but they offered me £350 to stay with them which I did. However when I asked for the £350 they wouldn't give it. I took them to small claims court and was told that because I had not accepted their offer in writing they didn't have to pay it. A small devious loophole in the law. I wonder how many times they have used this and offered compensation and not paid. They gained the letting fees and management fees and I certainly feel conned by their dishonesty. Avoid these agents. They don't care about landlords or tenants only their own bank balance.
1/5
TrustpilotVery unhappy
They have been very unprofessional throughout the selling process of our bungalow. They put pressure on us to get our property on the market for Boxing Day 2022, which never happened as pictures weren't taken in time, and we had to chase to get them done as no communication with the photographer. We weren't going to put the property on the market until the spring. We've only had 1 viewing in 2 months, we've tried to be released from a 5 months contract to no avail. They lied about the selling fee of 1.6%, as we queried it and was told that was the going rate for South Wales. This is not the case as most other agents charge 1%. We are tied in the contract for another 3 months as they won't release us and they have no-one on their books matching our property. All we would like is to be released so we can get our property sold as we want to relocate back to Ipswich, Suffolk, England.
1/5
TrustpilotI wanted to share some feedback…
I wanted to share some feedback regarding my recent experience with booking an appointment to see your mortgage advisor.
5/5
TrustpilotFull management letting service
My experience as a landlord using peter alan has been very good , staff have been very helpful and point you in the right direction. Easy to communicate with and a special mention to Paris and Beth who have been great in their assistance during my time using them.
1/5
TrustpilotNo answer to the “emergency line”. 3 hours waiting and still no answer
I’ve been without water for over 24 hours, I’ve been trying to ring the “emergency line” for over three hours today at different times of the day. I’m starting to think the phone line is unmanned and just a sham to make it seem like they care, evidently they do not. The maintenance line is also closed for the whole weekend so you have to call the emergency line. Do you not have enough staff to have the maintenance line open on the weekends or even to answer your “emergency line”. I’m deeply saddened by this whole ordeal. My water has been off for a total of four days over the last week, in part due to frozen pipes but by god, zero help from this emergency line.
1/5
TrustpilotDisgusting company
I have been leasing a place through this company for the last two years and they lied about the state of the property. I find out that the property is riddled with damp and they covered it up. It is also not fire safe as I have an interior door as a front door which is against letting regulations when I have consistently reported thse problems to Peter alan they laugh down the phone and find the whole situation amusing whilst we as tenants suffer. Carol Shepherd, the senior manager at head office along with her assistant Jordan have continuously lied and covered up wrongdoing by members of staff and when I made a complaint about her it was assigned to her to investigate! Absolute joke!The worst company I have ever had the misfortune of dealing with. Avoid letting from this company at all costs.
5/5
TrustpilotStaff on point!
I'd just like to say thank you to Jordan who showed us around a house viewing this morning.Very well presented with a professional manner and made sure he was clear with everything he was explaining to us!
1/5
TrustpilotThis company doesn't care...
My contract with Peter Alan was for full management of a rental property. PA's communication is non-existent. I was never told that the tenant didn't pass the vetting. Soon after the tenancy began PA stopped doing inspections, they lost the keys to the property and they didn't even notice that the tenant had removed all my furniture. When the tenant moved out I found £13,000 + worth of damage to the apartment. Peter Alan couldn't have cared less. I would never, ever use them again.Update 2022: I eventually went to The Property Ombudsman who found in my favour. The financial award was small due to their limited powers, but it was worth it to be vindicated. I find it interesting that the bad reviews are so bad and yet the good reviews are so good. There doesn't seem to be a middle ground here. Is it that Peter Alan are like marmite or is something else going on...?
1/5
TrustpilotAvoid if you want to sell your house
Avoid! Trying to make an offer on a property they have up.. well no answer or being told wrong peter alan branch when we have been liaising with them for the 2 viewings. Left voice mails. No reply. My number must work though as ive had a call from that branch asking to speak with a diff person.. then told they got the wrong number. Absolute joke. No wonder this house has been on the market with them since December. I feel sorry for the people trying to sell. Absolute joke.
1/5
TrustpilotAvoid these thieves and con merchants. I bought a buy to let property from…
I bought a buy to let property from Peter Alan and paid a fee which gave me a lifetime free mortgage advice, only problem is once you have used them you can’t get hold of them again to give you another mortgage. The letting department are useless. They have lied to me and to my tenants maintenance is a joke no one is qualified to deal with building works they have no understanding of the costs of work to be done. I had to ask several times to get the actual quotes for work to be done all I got was a figure on an email. The person I spoke didn’t understand what a breakdown of costs was. These people are unqualified at all levels they are incompetent, liars, useless, avoid these fools at all cost. For one property I have dealt with over 12 different people, there phone is on constant answer phone or automated there are no direct dials that I have come across every time I do get a response it is never the same person. Use anyone else but avoid these people. I have eventually sold my property because it was the only option left because I couldn’t cope with the stress of dealing with them. For those of you who have left good reviews there is something wrong with you. If I could give zero stars I would
1/5
TrustpilotIncompetent
I am a tenant who has rented from Peter Alan for four years, but am lucky to be moving soon!They have been incompetent right from the start. When I was viewing properties, they were not aware I had booked multiple viewings in the same day so couldn't show me some properties, and they were not able to answer questions well. On the day I moved in, the flat was not ready as they had written down the wrong date.They say they will speak to the landlord and arrange maintenance work needed, and then nothing happens. They take months to respond to anything by email and don't answer the phone. If there had been a serious problem in the flat, I don't trust they would have done anything to fix it.
1/5
TrustpilotRude
Mortgage advisor really looked down her nose at us and was very rude and shouty. We went with a different broker in the end, will not use Peter Alan again. Had 105k in savings and house was 295k. Took multiple attempts to get her to understand our situation, and she still entered the numbers wrong. Waste of time and unpleasant experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Peter Alan's Aberdare office has 376 reviews across three platforms: 51 on Google, 1 on Facebook, 324 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Peter Alan is rated 2.4 out of 5 across all 376 reviews, and 4.7 out of 5 on Google from 51 reviews, checked 9 October 2026.
Peter Alan, 49 Commercial Street, Aberdare CF44 7RW.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
