Peter Alan reviews

★★★★★ 5/5

Trustpilot

Peter alan talbot green/bridgend!

I have recently purchased a house off the lovely ladies at peter alan talbot green. From start to finish everyone at the branch were extremely helpful! Lauren got me a last minute viewing on the property, which I am very greatful for.Zoe who showed me around was extremely lovely, both me and my auntie felt comfortable being showed around by her.Rachel done everything she possibly could to help, they all went above what I expected of them too! I couldnt thank them all enough🤗 I highly recommend the peter alan talbot green team!!I also recommend Mathew morris mortgage advisor from the peter alan bridgend branch.Thank you all xxx

Dionne · 28 October 2018

★★★★★ 1/5

Trustpilot

Worst managing agent I’ve ever have…

Worst managing agent I’ve ever have experienced. After renting properties through another agent decided to give Peter Allan a try as new property was out of area. From day one they mismanaged the property or basically didn’t mange the property at all. After the tenants moved out they missed over £1200 worth of damage then had the cheek to charge for the checkout inspection. So avoid at all cost you will definitely regret it.

Anthony · 29 November 2024

★★★★★ 1/5

Trustpilot

for sales teams an advisor refund back my money 750pound for as soon as quickly your guys cancel of my buying and reviewing the all building

before week ago i am taking with my Mortgage advisor wait and finger cross your money back but he try for me everything.so who is the taking responsibility for money back refund ? i lose the money 750 pound officially with non refundable plus they cancel of my offer from peter Alan and second they close for me reviewing, even not return back my money 750 pound, I have mortgage principle with Halifax bank i can go with anytime problem with building, not my money, plus England bank 6 month in your bank account ok even became one years that will be your saving. if no one can do it money back for 750pound ,closed the subject and refund to me as soon as possible, when your guys take from me 750 pound life time mortgage 28//march /2024 now and still i am waiting for refund back people and playing for me around like baskectball?who take the responsibility please to do for as soon as quickly . other way one pound for one day i will do it reviewing 750 time. i found the money not easy without sleeping and your guys saying me you will get mortgage pay the money we will process, now i pay the money where is my services. all close me chapter and taking my money refund to me as soon as quickly HOD people .

Hlaing · 22 August 2024

★★★★★ 1/5

Trustpilot

A consistently and impressively-poor experience

A consistently poor experience, PA is one of the laziest services I've had the poor fortune to deal with. We've had to chase them every step of the way for processes that had consequences for US - such as them simply never replying to essential emails regarding tenancy renewals.On multiple occasions, we've contacted the landlord directly to simply receive a timely response on urgent legal matters. They didn't send our contract within time for renewal, then proceeded to send it without any of the essential documentation, and later failed to follow up on essential checks.To this day, I'm not sure what PA actually bills for, as we've received only the most scant communication from them and - where that was the case - it was conveyed with a poor attitude, took far longer than is acceptable (e.g. no contract for renewal until the day prior - on a Friday), and required us to force the process at every step.At this point, it's a wonder PA is remotely functional, but I guess that's the nature of property agents who seem hell-bent on squeezing out profits without adding any value to the renting/landlord process. Avoid for renters, avoid for landlords.

LGR · 20 August 2024

★★★★★ 1/5

Trustpilot

Absolutely disgusting company

Absolutely disgusting company. Was prepared for them to be letting agents for my elderly fathers home as he lives in London, they rushed through the procedures. Didn’t send him references until the week of the tenants moving in and then told my father he must remove all of his belongings the DAY BEFORE the move knowing full well he is in London and my dad questioning for 2 weeks about it being furnished!! Told the neighbours all of my dad’s business regarding the rental before even speaking to my father and also don’t ever answer the phone. The agreement has now been called off due to this, the tenants hadn’t even moved in and we are already having major issues! AVOID AT ALL COSTS.

Kezia · 1 August 2024

★★★★★ 1/5

Trustpilot

Absolute waste of time showed us a…

Absolute waste of time showed us a property twice through an modern auction witch is an absolute ripoff where you could lose a lot of money before anything goes through and then told us when it came back to a normal sale with them that we had to go through the auction because we viewed it when it was and then to have a patronising on the phone I'm sure the seller would love to know about the fact that they refused a genuine offer. I wouldn't trust them to sell a tea pot let alone a house.

Jac · 12 July 2024

★★★★★ 1/5

Trustpilot

I am extremely disappointed…

I am extremely disappointed and outraged by the appalling service provided by Peter Alan during our recent attempt to secure a rental property.From the very beginning, communication was horrendous. Despite paying the holding deposit and submitting all required referencing documents promptly, we received minimal updates on our application status. As our scheduled move-in date approached, we were left in the dark, constantly chasing for answers, only to be met with vague responses and further delays.The final, devastating blow came on the very day we were supposed to move in. After numerous attempts to get in touch, we finally received a call at 5:30 PM informing us that the landlord had decided not to let the property anymore and intended to sell it. This last-minute revelation has left us homeless, with no time to make alternative arrangements.As a pregnant woman, six months along, and with a one-year-old child, this situation is beyond stressful, it is unacceptable and irresponsible. The lack of urgency, transparency, and basic decency throughout this process has been infuriating. Moving home is already a stressful experience, and the blatant mishandling of our application has added unnecessary anxiety and hardship to our lives.I hope this feedback serves as a serious wake-up call for Peter Alan to drastically improve their communication and customer service. No one should have to go through the ordeal that we did, especially families with young children.

Courtney · 9 July 2024

★★★★★ 1/5

Trustpilot

Headline: Paying for a "Full Management" service that didn't exist.

I previously used Peter Alan for a "Managed" service, but the experience was a series of failures from start to finish.

LWJ · 17 April 2026

★★★★★ 5/5

Google

It’s been a pleasure letting my property’s through Catherine (Peter Alan’s) so professional and easy to deal with, if I needed any information, they are on the phone or respond to an email straight away, I have, and will continue to promote Peter Alan Aberdare

Rhys · 13 September 2025

★★★★★ 5/5

Google

Recently spoke with an Alex on on the phone regarding a property. Most helpful person ever, knew what he was talking about and give me a good view of the house without actually seeing it.

Daniel · 16 December 2025

★★★★★ 5/5

Trustpilot

Our First Home

We bought our first home through Peter Alan, and the staff where brilliant from start to finish.I would highly recommend them to friends or family they go that extra mile to make sure that everything goes as planned ,especially Nichola Edwards I'd be lost without her help with paperwork,and always been there when I needed to ask questions.

Sabrina · 10 April 2022

★★★★★ 1/5

Trustpilot

Wouldn’t even give this company a 1…

Wouldn’t even give this company a 1 star! Awful stay clear from them!!

Trebble · 3 June 2026

★★★★★ 1/5

Trustpilot

Liars

Do not take face value on their reviews in Google, I'm reading more relatable experiences here. I've had a landlord enter the property without proper notice. They've lied so much I can barely keep track, they've lied to local shared regulatory services. Their own documentation they provided when we took on the contract contradicts their later lies, they are sneaky and very dishonest. Had to get the legal invovlement, pay solicitor fees, the ombudsman, environmental health and information commissioners office. The last one where they have falsely documented thing about us on their notes to cover themselves. Despite this all being evidenced you still cannot get any acknowledgement its like dealing with narcissists or an abusive person, just in letting agent form. I hope they get what is coming to them, it's people like this and landlords they do business with is why people are being taken advantage of and the property market is such a mess. They knew we had had an horrendous experience prior to this, the landlord later left us with broken windows for months. I'd be dead if I held my breath for some degree of responsibility on their part, that's if the stress or mould don't finish me off first.

W · 6 May 2024

★★★★★ 5/5

Google

Can’t recommend anyone better than Chris and Cath who are the lettings team at Peter Alan Aberdare! In a short period of just over two weeks I have a fully checked tenant moving into my rental property! Totally professional and on the ball so to speak! If you need assistance in finding your next tenant or indeed a new property to rent Chris and Cath are the experts to go to! Many thanks from Deb! Cheers both.

Deborah · 24 June 2024

★★★★★ 5/5

Trustpilot

Highly recommended!!

Emma dealt with most of my journey in renting out my house and made the transition very stress free and effective. Emma found the perfect tenant for me even though I gave her a list of tenants that I didn’t feel were suitable!! Lee and Imogen very helpful too when contacting the office and always give prompt feedback.

Brigitte · 1 April 2025

★★★★★ 5/5

Google

I would highly recommend this company . I found a house and within 7 days I had the keys to my new rental property. Nothing is to much trouble for the staff who are genuinely kind and helpful at …

Kathryn · 16 October 2025

★★★★★ 5/5

Trustpilot

Super-fast, professional and efficient

Peter Alan pulled out all the stops when someone had let down a prospective tenant and arranged an apartment visit, references and overseeing of the move within a matter of days. Extremely comprehensive and detailed inventory included in the price. Everything was managed in a seamless way by Luke, Fern and Jack who are friendly, efficient, professional and speedy. Brilliant job guys!

Beth · 9 March 2021

★★★★★ 5/5

Google

I had an excellent experience with Peter Alan. The team was professional, responsive, and very helpful throughout the entire process. They made everything smooth and stress-free, providing clear updates and guidance at every step. I truly …

Nithin · 16 October 2025

★★★★★ 5/5

Google

Cath has done an excellent job of finding me tenants on the first viewing. She has made the process easy and stress free. Thank you Cath @aberdare

Ethan · 2 June 2024

★★★★★ 1/5

Trustpilot

Absolutely horrendous

Customer · 21 July 2026

★★★★★ 5/5

Trustpilot

I will always stay with Peter Alan as…

I will always stay with Peter Alan as they are a fantastic company and get everything done as quickly and as proffesionaly as possible, many thank to Jade Davies the branch Valuer at The maesteg branch for sorting everything out so quickly for me, Jade had put my house up for sale and just over a day later it was sold.

Random · 26 June 2020

★★★★★ 5/5

Trustpilot

Gemma came to the property to give me…

Gemma came to the property to give me an idea of what the asking price should be, she also made suggestions on how to improve the overall look of the house. A first class service, and Gemma was very helpful. I never felt rushed and I felt she was very knowledgeable

Anne · 23 April 2022

★★★★★ 1/5

Trustpilot

Expensive Washing Woes!

This review is based on my honest opinion of the way a tenant has been treated by Peter Alan.First the property was dirty when moving in and even kitchen cupboards still had rubbish left from previous tenant.Even worse than that after the washing machine broke down they were left for 4 months without one. Finally when it was replaced it ended up flooding the kitchen and property below.This has led to great inconvenience and significant expense for the tenant with having to make trips to the launderette. Not to mention the stress of trying to get it sorted with Peter Alan whom were very slow in response. £100 compensation doesn't begin to cover it!Avoid these agents they clearly have little regard for what they put their tenants through!

Anna · 21 December 2023

★★★★★ 1/5

Trustpilot

Don't recommend

I know someone who had to do their washing at a laundromat for 4 months because Peter Alan delayed repairing a washing machine. When they finally replaced it, it flooded the kitchen and left the property unusable for another few months. They offered her only £100 compensation for all this, which doesn't even cover the cleaning and laundry she had to do on her own. In my opinion Peter Alan is a terrible letting agency, with their dismissive and incompetent attitude towards tenants.

N · 20 December 2023