Trusted Agent profile
★★★★★
376 reviews across 3 platforms
49 Commercial Street, Aberdare CF44 7RW
Peter Alan's Aberdare office at 49 Commercial Street is rated 2.4 out of 5 across 376 reviews on three platforms, including 51 Google reviews rated 4.7. The 324 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Aberdare office, from every platform, shown as written. First names only.
5/5
GoogleCath is fantastic at her job, been with me every step of the way in helping get tennents into my property, as a first time landlord not knowing what to do and nervous about renting she was on the end of the phone every time I called. Definitely recommend Cath as I don't think I would have gone through with renting without her support and ongoing support.
1/5
TrustpilotAppalling levels of pressure and Used Car Sales tactics at it's very finest
The most appalling levels of pressure to close a deal and levels of used car sales tactics I have ever imagined! Asking me now to file a complaint instead of allowing my 14 day right to cancelThe tenant was called twice requesting him to sign a tenancy agreement. When that failed, they called his wife an additional three times and she finally relented just to get them to stop calling. Interestingly, they stated in a text “Due to the unclarity of the situation and no communication the tenant has signed the contract. There was no communication with me as I was in bed with covid and phones were off to get rest, BUT they managed 5 calls to the tenant! One of which clearly stated they were not going to sign.“They also sent me this text “Hi Tony, the tenant has just told us that you have informed him we are no longer taking over and not to sign the contract? Please can you confirm to us what is going on, please? As we are at the point of sign-off. Thanks, Matt” SO as I was not able to confirm as I had switched off my phone to get rest from Covid, they harassed the tenant’s wife until she signed! Open question: Matt, is the first thing you should do when you have dug yourself into a hole? Stop Digging! Please contact me at Viscount Organs Wales for a full transcript of the text conversation and telephone recordings to verify all facts reported.61% 1 * negative reviews clearly show an issue here !
1/5
TrustpilotWorld class incompetence
It is surprising how they managed to get so much wrong in such a short time period last minuite cancellation of a valuation and then making two alternative appointments with out thinking to ask if I was available on the time and dates in question , terrible communication . I will have no further dealings
1/5
FacebookHad my house for sale with these incompetent bunch of fools for over 12 months. Been concerned we aren’t getting viewings, only to find that the advert for our house doesn’t exist online?! No wonder we have no interest when no one knows it for sale! And this isn’t the first issue I have had with these morons. If you want to sell a house, try someone who actually advertises it for sale. Or someone professional with customer service in mind. AVOID.
5/5
TrustpilotI think that her name was lilly and she…
I think that her name was lilly and she was exceptional with her knowledge and ability to deal with my requests. She was extremely professional, polite and helpful...... well done and thanks for your help 👍 👏 🙏 😀
5/5
GoogleFantastic service from the Aberdare branch of Peter Alan lettings department. Especially from Catherine and Daniel. Who have dealt with all my queries and problems as a Landlord efficiently. They also keep on top of any issues that arise with the tenants liaising with them and myself to resolve to a satisfactory outcome.
1/5
TrustpilotPeter Alan are looking after a property…
Peter Alan are looking after a property for me, getting harrased and threatening and rude phone calls telling me my gas Cert is due, when it's not due for another three weeks, they threatened to go over my head and send a service engineer, wne I have told them my plumber has the job penciled in for a week before the due date, awfull company to deal with.
1/5
TrustpilotOne star is generous
One star is generous, as I cannot select a lower rating. I would not recommend this estate agency for selling a property. As a first-time seller, my experience was very disappointing. The value of my property was significantly overestimated and the property did not sell.
1/5
TrustpilotSevere Lack of Management & Poor Service
I am writing this review to warn other landlords considering Peter Alan for fully managed letting services.
5/5
TrustpilotI would like to say a massive Thank you for everything
I would like to say a massive huge Thank you to our lovely Brenda Jones at Peter Allen estate agents for all the assistance, professional support that she gave us when sourcing suitable accommodation for our Company. Brenda went above and beyond her job role to for fill this for us. We are very Thankful of you Brenda. Highly recommended for the service provided.
1/5
TrustpilotIf i could give 0 stars i would
If i could give 0 stars i would. Absolutely awful to deal with, going over issues with them repeatedly with no resolutions. Wrong information on their systems. Rent arrears for a rent increased i was not aware of. If you can help it, avoid using them at all costs for your own well being.
1/5
TrustpilotCompany is a real disappointment
Company is a real disappointment. Being a landlord for over fifteen years and having to deal with first non paying tenant, Peter Alan have in effect stopped providing me with any service. Staff seem to come and go, they keep asking you to contact the generic email address to which it can take up to ten days to respond! When someone does eventually respond they appear to not understand the issue which has been going on for over three months. Will not be dealing with this company again as i now have to go it alone to try and mediate with the tenant. Really poor customer service
1/5
TrustpilotPlease read and avoid this agency
I’m honestly disappointed with the service provided by Peter Alan. They have consistently lied to both landlords and tenants, creating a web of deceit that has caused significant financial hardship. They recommend unaffordable rent prices to landlords, pushing tenants into dire financial situations.Peter Alan no longer advocate for long-term tenancies, preferring instead to increase rents annually. This approach is purely profit-driven and disregards the well-being of tenants. In our case, they falsely claimed that our landlord was struggling to pay their mortgage, when in fact, the property was bought outright. This was a blatant attempt to justify an unnecessary rent increase.The agency is exploiting the high demand for rental properties, contributing to the growing issue of homelessness. They show no regard for the welfare of either tenants or landlords, focusing solely on their commission. They are causing misery in people’s lives.
3/5
TrustpilotThe Tenancy has gone through as…
The Tenancy has gone through as expected. The original market rate based on their analytics was significantly below the rental achieved - which was closer to the local properties. Peter Alan also switched the utility supplier without my knowledge which is now causing a heap of issues. Readings at the date of cutover are to be supplied - not sure what were given by Peter Alan as it was three weeks prior to the tenant moving in.British Gas seems to think I supplied the request to change over - I did not. It's an erroneous transfer which I am now taking up with British Gas, and OFGEM if required. I will also complain to Peter Alan about this practice which I think is unethical and if not happy I will contact the property Ombudsman.
1/5
TrustpilotLegally Questionable & Untrustworthy
To rent a property through Peter Alan is to place your head willingly on a chopping block and wait for the axe to fall. From the get go they were totally unjustified in their treatment and handling of our Assured Shorthold Tenancy. They demanded six months every six months for a moldy and crumbling studio flat that they knew was compromised by poor structural integrity. Thusly, a £350/month studio flat turned out to be over £2100 every six months without due consideration of personal circumstances or reasonable changes to living costs, etc. We have always been good tenants with a clean credit history and tenancy history. We had always paid on time and taken responsibility for any issues within reason. But the way that this agency treated us you would have been forgiven for thinking otherwise. We even repainted the walls in the same colours but with special sealant to prevent the damp after getting permission and put a lot of time and effort into making the flat livable. There was no appreciation for the lengths we had gone to just to justify them taking six months up front. After three years paying £2100 every six months we politely asked them to put us on a rolling contract. By this time we had been renting with them for 2 years and had never given them nor the landlord any cause for concern. Our request was met with disregard bordering on viscerility. We were told "it's always been this way, all our other rentals are the same and there will be no negotiation." Hence why I have formed the assumption that Peter Alan must always harass their tenants a month early for the next payment of rent with texts in capitals and strongly worded letters through the door. The way they will actively pursue rent before it is even due is repulsive and is testament to how they treat all their tenants. But try doing that to them and all of a sudden they are dragging their heels. Our boiler broke and we were left without heating and hot water for 3 weeks. This is illegal under The Housing Act but with our rent paid up front we had no footing to negotiate. They gave us every excuse under the sun e.g. "the landlord does not have the money", "we're having trouble processing the maintenance request", etc. It was upsetting at first to simply be treated like cash cows but then to have our basic human rights thrown into jeopardy is just pure insult. After the laws changed last year they sent us a letter stating they would now require 12 months rent up front! Nobody can afford to pay £4000+ up front for a place, no matter their employment circumstances, etc. That would have surely bankrupted us! Needless to say, we informed them we would be moving out. We have now found a larger and far nicer property for the same monthly cost with an agency that treats us like people. Needless to say, having cleaned that place from top to bottom, and with hindsight from other tenants in our situation, any attempt to deduct will be taken to court. I will not hesitate to point out the shear audacity and thoughtlessness that they market as care and consideration for tenants.Peter Alan are most deserving of this review. They treat tenants like cash cows, they do not consider your health or happiness, they knowingly breach contracts when it suits them and I can safely say they are the most repulsive, lazy and unhelpful agency I have ever had the misfortune of renting with. Avoid like the plague.
5/5
TrustpilotCannot rate Peter Alan enough from…
Cannot rate Peter Alan enough from start to finish they have been an excellent estate agency. Arranging visits to view properties were done quickly and arranged around a convenient time for us. Communication was made via email and over the phone which made contacting the estate agents easy with any queries answered within a few hours. All staff were extremely helpful, however Jess was our main point of call who was informative and very helpful. We chose to go with Peter Alan’s solicitors which were Howell’s solicitors which I believe was the best move as it enabled the process to move quickly and smoothly. Within less than 4 weeks of us putting in an offer, all paperwork is complete and we shall be receiving the keys in the next 2 weeks. We cannot believe within the space of 6 weeks we will have become home owners!
5/5
GoogleMoving house is a nightmare but Cath and the team at Aberdare were exceptional, they helped and supported me through the whole process of finding and signing up for the new rental, which is fab by the way. Excellent customer service, if I ever have to move again I'll be using their services again without a doubt.
3/5
TrustpilotNot recommended
Poor communication, pushed their recommended conveyancer but didn’t say about the extra cost this would entail. Cost me an extra £500. Will not use again nor recommend.
1/5
TrustpilotPeter Alan:All shades of terrible service
Peter Alan was a terrible experience. The agent outrightly told a lie about cash back and thereafter, could not be reached on phone neither would he reply mails. Am not surprised at their rating on Trust pilot. They are such a terrible agency to have transactions with.
1/5
TrustpilotA group of legal thieves
A group of legal thieves! I wouldn't employ the sales team to tie my shoelaces never mind sell my house!I know estate agents have a reputation for charging lots for very little, but this lot take the biscuit! Hindsight is wonderful, but if you are selling a house beware of the contract they offer you. I was stupidly duped into a fixed price sales contract, which worked out at just short of 4% of my house value! Being my first time selling a house I wish I had read up more beforehand! I was also sold a sole seller contract, which meant I'd have to pay the full fixed fee if I was to sell the house with a different estate agent WITHIN 6 MONTHS!They did however, get an offer within a few days of the house being on the market, for the full asking price. "Too good to be true?!" I hear you ask. Well, one dodgy damp survey and a dodgy quote later the magical buyers are requesting 10k be knocked off the agreed price of 70k. Now, having learned a bit of a lesson about jumping in two-footed from the initial contract, I took my time with this one. The "sales negotiator" (a term a use lightly, because I witness absolutely ZERO negotiating), advised me to get a second opinion (something she later denied). So I forked out for an independent survey, showing the surveyor the dodgy report. Lo and behold, the report and quote to repair comes back at a fraction of the price. Now, the "negotiator" wouldn't accept my second survey, and insisted I should drop my price, something I could not do, partly die to the extortionate fixed selling fee.Safe to say, the sale fell through due to the buyers not budging on their 10k request, and not a single ounce of "negotiation" in site. After this, I decided to stay put and take my house off the market. Then came the money grabbing.I recieved a letter asking to pay for an EPC certificate that they obtained as part of the sale (because I pulled the house off the market I was expected to recover their costs). This letter also delightfully reminded me that if I didn't pay within a certain timescale, they reserved the right to add interest onto the requested 90 something pounds. 2 months after I've paid, I'm still yet to recieve the EPC or any other correspondence. On the bright side, I didn't have to part with the best part of £3k for some woeful service.Stay away from Peter Alan at all costs!
5/5
TrustpilotRental
I am writing this review to express on how satisfied we are in choosing Peter Alan for renting.There were a number of different letting agents available choose from, and through their network of branches and a trusted brand we went into a local branch.We initially made enquires for rental, then decided to go ahead with a property, and with the assistance and patience from Nadine the service was outstanding and this put a lot of trust in using Peter Alan.This is our first time renting privately and would definitely use and recommend their services.We are very happy in our new home, it has taken a few weeks to get ourselves moved in fully and enjoy our new home and area that we now live in.Thank you very much for your help, support, speed and ease!
1/5
Trustpilot3 appointments for one straight forward mortgage .
3 appointments for one straight forward mortgage . My daughters earns 40k a year better benefits than NHS workers No debt , CCJ’s , clean as a whistle 1st appointment to discuss affordability etc - 1 1/2 hours 2nd appointment 1 1/2 hours ( I feel this should be optional ) looking at the budget/outgoings such as council tax , petrol , food , etc Next , trying to sell us critical illness , life insurance , buildings insurance 3rd and final appointment 1/2 hour, sign the mortgage deal and mentioning all the policies above on numerous occasions. This 2nd appointment procedure may be amazing for some customers , but I feel it should be an independent choice
1/5
TrustpilotPA managed my rentals
PA managed my rentals, disgusting service, avoid PA at all cost.
2/5
TrustpilotGreat to start with then really poor…
Great to start with then really poor communication, no update on any progress and been asking for an updated garden sign for week to no avail. Feel left out in the cold after an offer was made on my property. No aftercare or guidance given.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Peter Alan's Aberdare office has 376 reviews across three platforms: 51 on Google, 1 on Facebook, 324 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Peter Alan is rated 2.4 out of 5 across all 376 reviews, and 4.7 out of 5 on Google from 51 reviews, checked 9 October 2026.
Peter Alan, 49 Commercial Street, Aberdare CF44 7RW.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.