Trusted Agent profile
★★★★★
376 reviews across 3 platforms
49 Commercial Street, Aberdare CF44 7RW
Peter Alan's Aberdare office at 49 Commercial Street is rated 2.4 out of 5 across 376 reviews on three platforms, including 51 Google reviews rated 4.7. The 324 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Aberdare office, from every platform, shown as written. First names only.
5/5
GoogleI had an very good experience using their letting service. They took the time to properly understand the details of my property, which was reflected in how confidently and accurately they presented it during viewings. Communication was clear and prompt throughout, and any questions I had were answered quickly and thoroughly. They were consistently professional, approachable and genuinely pleasant to deal with. Most importantly, they delivered results within a good timeframe.
5/5
GoogleWe planned to view 2 houses with Jess Arthur but she was very flexible and ended up showing us more on the same day. We found Jess approachable and friendly. She had a good knowledge of the properties, but mostly she really took time to understand what we were looking for in our new property. We have had several conversations since, and I feel confident that Jess will pull out all the stops to help us find what we need. What a fantastic service, thank you Jess .
1/5
TrustpilotTerrible and intense customer service
The biggest mistake I ever made was filling in a contact form on their website for a house valuation. Straight away I was hounded with calls. I answered in the evening asking them politely to ring me back the next day in the afternoon after 2pm and the calls started again from 9am the next day (by the same person!!). I told them to stop ringing me and that I'm no longer interested because my first impression of them is awful. I then start receiving phone calls again the following Monday, I've now had to block their number because they don't leave you alone!!
1/5
TrustpilotMerciless and Bothersome Pests
Know that if you contact this estate agent, they will never leave you alone ever again forevermore even if you don't choose them. Also, they will over-value your property to get your custom then reduce it to what it's actually worth in the end, plus their fee is over four grand. They're the dearest out there. I chose a different estate agent but Peter Alan agents pestered me twice a week, every week after me asking for a quote only, July 2025. It's now five months on, we are living in our new house and they are still ringing my mobile and bothering me with their aggressive sales tactics. They just keep on, and on, and on - even though I've asked them to stop at least eight times. I'm now wondering if they are ever going to leave me alone. If it carries on much longer, I am going to contact the police and use the word harassment. Absolutely ridiculous behaviour.
1/5
TrustpilotMerthyr branch
Merthyr branch. Absolutely shocking and rude staff and one was even abusive to me on the telephone, hardly any communication and they also failed to send documents back to the mortgage company resulting in a legal letter to us , avoid at all costs .
1/5
TrustpilotPoor All Round.
Valued house high to get me to sign up with them. Really poor communication, late attending viewings leaving me to show people around. No follow up calls. Really disappointed with the service. Pressure to reduce over valued price once signed with them. Did not sell my house after nearly a year on the market.
1/5
TrustpilotVery disappointing experience with the…
Very disappointing experience with the rental team at Peter Alan. Poor communication, delayed responses regarding deposit issues, and unnecessary disputes at the end of tenancy. Thankfully I kept inventory photos and managed to recover most of my deposit through DPS. The only helpful and responsive person was Nail Edward. I would not recommend this agency for renting.
5/5
GoogleDealing with Peter Alan estate agents was very smooth, but Catherine was an absolute angel, she helped me find the perfect house and I viewed a few but she was very patient and so helpful, I can't praise her enough, she's a star beyond stars, THANK YOU, I'm so very happy and it was all down her THANK YOU, THANK YOU, THANK YOU Catherine Mrs M Pentney
5/5
GoogleVery highly recommended we dealt with Alex who went above and beyond booking viewings at short notice and keeping in touch all the time
1/5
TrustpilotHugely disappointed with Peter Alan Estate Agents
I made an appointment for 11am on 18th September to have my house valued by a property valuer in person at my address. I received a REMINDER by text message the day before the appointment. On the morning of the 18th I tidied my home in preparation for the valuation, showered, washed my hair and got dressed. Leah, the valuer from Peter Alan Estate Agents had evidently tried calling me at 9:30am on the 18th September to confirm that the appointment was still going ahead (despite having sent me a reminder the day before). As I was busy getting myself ready for her visit I missed the call. Leah had left an ansaphone message requesting that I get in touch with her to confirm the appointment but I did not pick up the ansaphone message until shortly before 11am. By the time I returned her call, Leah advised me that, as she had not heard from me, she concluded that the appointment was not going ahead. She then said that she had carried out a valuation of my property online. I told her that I was not happy with that and requested that she come to my house to value my property as arranged. She said she was unable to leave the office as she had an appointment with another client. I was very upset and annoyed to find that Leah was not coming and expressed that it should not be necessary to call me on the day of the appointment as well as send a reminder by text the day before the appointment, especially as it was me that made the appointment in the first place! I DID NOT MAKE AN APPOINTMENT FOR LEAH TO CALL ME AT 9:30AM ON THE 18th ... the appointment was made for her to ATTEND on the 18th! Leah's excuse was that her call was a "courtesy call" and that had I answered her call she would have been able to attend. The text message reminder is surely courtesy enough! There is no need for anymore than that! I was extremely upset and annoyed that she wasn't coming. She offered instead to come at 5:30pm. I was exasperated because her so called "courtesy call" which I felt was "overkill" caused my day to be messed up. I really felt that Leah's apology was insincere but I accepted her offer of a 5:30pm appointment. Much later in the day I received another phone call from Leah asking if I had seen the email from her. I said that so far that day I had not checked my emails (I don't spend all my time attached to my phone checking emails!). She said that she had to cancel the 5:30 appointment. Rather than enter into any further dialogue with Leah, feeling that any expression of dissatisfaction would be lost on her, I simply said "ok" and hung up. When I checked my emails I discovered there were 2 from Leah ... one cancelling the 5:30pm appointment and another one cancelling the valuation altogether! In all my days I have never come across such an appalling way of treating a client (blaming the client for cancellation of an appointment because she didn't hear the phone! I mean ... who does that?). Really ... is this the right way to treat a potential client? Is this how Peter Alan's business is run? Do all Peter Alan's staff treat potential clients this way? So, I checked the reviews given by other customers of Peter Alan Estate Agents ... conclusion? FIND ANOTHER ESTATE AGENT!Since posting this review which was duly forwarded to Peter Alan Estate Agent, I have NOT received any communication from either himself or anyone else in the company ... so much for COURTESY! An apology from the top would have gone a long way towards repairing my now very low opinion of the company.
1/5
TrustpilotBe prepared to be pressured into taking…
Be prepared to be pressured into taking mortgage advice from them. I have now had to book viewings through 4 different branches to have to be really firm in saying no to mortgage advice to the point I was going to walk away from the viewings.
1/5
TrustpilotAn absolute disgrace
An absolute disgrace, don't put your properties near them. Their service to look after my properties which were Let was a shambles in their head office. They couldn't organise or sort anything in a timely or cost efficient manner. I had to leave in the end and this has been an impossible task as they refuse to give up the data and documents required to carry on letting the properties. Don't let them go near you rental properties. If my request for data isn't taken seriously I will be forwarding this complaint to the ICO
5/5
GoogleI would like to thank Taryn from Peter Alan(Aberdare) for her help in finding me a new home. She had great customer service and nothing was too much effort for her. I was also impressed that when I needed a call back, Peter Alan always rang me back. Thank you Taryn for your excellent working ethos.
1/5
TrustpilotPoor communication
Poor communication, dont have them do your epc ( they offer one for free, then charge you if you dont sell). Get your own done, its cheaper and don't go for the sales nonsense .
2/5
TrustpilotThanks for your help moving in Charlie
Thanks for your help moving in Charlie. Our experience with Peter Alan had good communication from the agent, lots of calls with updates on the property etc. However, the move in date was delayed the day before due to "electrical checks". Upon moving into the property it was clean, however there were two dead birds in the loft, an unsafe landing light with loose wires and no cover and the cover for the bath was hanging off. The guttering hadn't been maintained and was home to lots of weeds and dirt. I gave Peter Alan 2 stars for this due to the condition of the property and delayed move in date. However, Charlie was very prompt with responses and able to help where needed.
1/5
TrustpilotI’d give no stars if I could
I’d give no stars if I could. Whilst in the middle of purchasing a property we were told the house would be kept on the market ans standard procedure for the type of sale and then we were told someone else was buying it. Even though we had already agreed sale. Peter Alan allow us to pay all the money / fees and searches. Left out of pocket and without a home whilst we were in a chain already. Stressful. Lies. Untrustworthy. Scam artists. Would never use myself and would advise everyone to avoid.
5/5
TrustpilotJamie Hyett
I met Jamie hyett Jan 2022 and I wasn't his customer I was buying through Peter Alan not selling. The estate agent who was selling my house messed me about from day 1. I'd found my dream home Jamie was selling. For 6.5 months Jamie went above and beyond to not only be so kind, helpful, caring, always made time for me but to do everything in his power to help me get my dream home. Nothing was ever too much trouble for him with always a big smile. Eventually I left the estate agents who made no effort to help me and I asked Jamie to sell my house and my dream came true. Without Jamie's not just professional approach, his experience and expertise, the thing for me was his genuine kindness and such caring attitude. With his perseverance, it took a year, but we've been in our dream home 8 weeks and it's perfect. Im so grateful to Jamie for everything he did for me. Never change Jamie you were not just the estate agent you became a friend
1/5
TrustpilotAbout as bad as it gets
Very poor customer service not only from the branch but also head office complaints department who aren’t efficient. Do not in any case choose Peter Alan as a letting agent you will come to regret it. Months of bad service and no communication
1/5
GoogleAbsolutely shocking service. Don't bother with them they lie to get themselves out of trouble.. if your a tenant or landlord which my family has had to deal with both sides. Stay clear if you don't want to lose money!! Unprofessional liars!
Hi, we're sorry to hear you are unhappy with the service you have been provided. Please email customerservices@peteralan.co.uk with more information on this matter, and we will look into this for you. Thank you.
5/5
TrustpilotSophie and the team were fantastic
Sophie and the team were fantastic. Helpful and not overly pushy. Great experience, thank you! ✴️⭐✴️⭐✴️
5/5
GoogleI’ve bought an house on a new estate in Oakdale. I’m very happy with the service I had with them explaining everything about the house! I’m dealing with a lady called Jessica she is so professional helpful and has all the answers that you need to know. If I email her she replies ASAP it’s my first time dealing with Peter Alan and would definitely recommend them!
1/5
TrustpilotDo not use for property management!
After finally getting out of our contract with Peter Alan for Property Management. i can strongly recommend avoiding them. we are still battling to get our last tenants deposit back and our last month of rent in arrears... 8 weeks later!
1/5
TrustpilotPoor service
Poor service. I have rented out several properties- the inventories are all 'good' despite newly furnished, new fixtures and fitting, no evidence of that written. I pay £180 each for the service including check in which has never been done and been caught out several times with the DPS. The inventories ar not worth the paper they are written on
5/5
TrustpilotPeter Alan-Head Office
I have privately renting my properties for several years, it got to a point where Things were getting on top me so I made the decision to pass the properties onto Peter Alan to manage….. hands down the best thing I’ve done, they were amazing from start to finish explaining the changes with the existing Tennant’s and new lines of communication etc Added bonus any maintenance has been liaised directly to their head office, and dealt with promptly and efficiently with both Jordan Knill,Carole Shepard and their team orchestrating all lines off maintenance from start to finish. Hats off to you both you’ve done an amazing job to date, keep up the good work!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Peter Alan's Aberdare office has 376 reviews across three platforms: 51 on Google, 1 on Facebook, 324 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Peter Alan is rated 2.4 out of 5 across all 376 reviews, and 4.7 out of 5 on Google from 51 reviews, checked 9 October 2026.
Peter Alan, 49 Commercial Street, Aberdare CF44 7RW.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
