Peter Alan Aberdare reviews

★★★★★ 1/5

Trustpilot

Unhelpful and rude

This is an honest review of my experience with Peter Alan. I've been trying to help someone I know get compensation from Peter Alan, because they left her without a washing machine for months. When they finally replaced it, they dumped the old machine outside (leaving the tenant to deal with it) and they installed the new machine so badly it flooded her kitchen and a neighbouring flat. My friend had to pay to use a laundrette for many months because of this. Peter Alan has only offered £100 in compensation, and when we contacted them arguing that she was owed more, they were extremely rude to us. I hope things improve but at this moment I cannot recommend them as a letting agent.

Al · 20 December 2023

★★★★★ 1/5

Trustpilot

Tenants beware!

Tenants beware, avoid if you can!The following is my honest review of experiences from dealing with Peter Alan. My friend renting with Peter Alan had a broken washing machine which was ignored for months, leaving them to pay the costs of a laundromat. Then when the agency finally got round to fixing it, they fly-tipped the old washing machine onto the street, and didn’t install the new one properly, causing the kitchen to flood and water damage at the neighbours. Peter Alan cut corners wherever they can: they also promised a clean flat at the start of the tenancy, but it was so filthy and full of junk upon moving in that a professional deep clean was required, at the expense of the tenant!

Gooogle · 20 December 2023

★★★★★ 1/5

Trustpilot

Left a tenant stressed and out of pocket

Someone i know is renting from Peter Alan, and they left her without a working washing machine for months - when they finally replaced it, they dumped the old machine outside leaving her to deal with it, and the new machine was installed poorly, flooding her kitchen so badly that it leaked down to the property below. She had to pay to use a laundrette all those months, and the only compensation they've offered is £100, which doesn't come close to the costs she's had to swallow. In my honest opinion they don't care about their tenants.

Rebecca · 20 December 2023

★★★★★ 1/5

Trustpilot

Hiding from honest criticism

I went with some friends to support a recent tenant of Peter Alan's, who's been seriously messed about by them - they took 4 months to replace a broken washing machine, and flooded the kitchen installing the new one. The compensation they offered was less than the cost of the damage the flood incurred on her, and far less than the costs of living without a washing machine for months while they prevaricated on a solution.When we went over there, as a group, to make sure she wouldn't be talked over or bullied, they locked us out of the building and went home for the day! Absolutely appaling response to honest criticism, and a real showing of the character of their agents: happy to be a smiling face when you sign the tenancy agreement, but nowhere to be seen when the blame comes back to them. A true professional would have taken the critique with grace and promised to do better, but there were no such agents present on that day.

Owen · 20 December 2023

★★★★★ 1/5

Trustpilot

Completely screwed over a mate of mine…

Completely screwed over a mate of mine and just have to leave my honest opinion. Left them paying to get laundry done elsewhere as their washing machine was broken for over 4 months. They fly tipped it into the street and when they installed a new one, managed to balls that up and flooded the kitchen. No clue how they managed this as installing a washing machine isn't exactly rocket science. For all this they've only offered her £100... I'm sure the landlord insurance will pay them more than that for the screwed up kitchen! Completely rotten, be warned.

Keira · 20 December 2023

★★★★★ 1/5

Trustpilot

Tried to book a viewing of a property…

Tried to book a viewing of a property with them. Found the whole process unnecessarily stressful.

Michael · 11 March 2026

★★★★★ 5/5

Google

Brilliant all the way through the process. Def went above and beyond can't thank them both enough. Highly recommended

Julie · 2 August 2024

★★★★★ 1/5

Trustpilot

If i could give zero i would

If i could give zero i would. Communication between departments is shocking, an absolute joke of a company. Complained about repairs being down in the house and they couldn"t care less if they got done or not so ended up getting evicted cos we complained. Then to top it off they took a key penalty out of our bond which we knew nothing about. Be warned they do have hidden costs. In fact don't even go there if your thinking of renting .

Babs · 12 October 2023

★★★★★ 5/5

Google

Catherine was very supportive and dealt with my queries in a timely and constructive manner. A professional and courteous approach throughout the process considering my move was in excess of 160 miles. Thank you

Phillip · 14 August 2023

★★★★★ 1/5

Trustpilot

It took over four months to get my…

It took over four months to get my deposit back. The lack of action on their part shows either laziness and/or disorganisation.I had to constantly chase them and even then I wouldn't get a response for days.In the beginning, as I was getting the keys, I asked about rubbish and they just said to put it outside. This was incorrect. Come to find out there was no place for rubbish as is required by law to be provided.Be warned, do not let from or use any service from Peter Alan.

Bob · 1 October 2023

★★★★★ 1/5

Trustpilot

Absolutely shambles of a company

Absolutely shambles of a company. Put my parents home on the market with this company. They took photos and put the ‘For Sale’ sign up. We then realised new photos needed to be taken as we paid for the garden to be done and finished off what needed to be done inside. The new photos were emailed to them and Amy said she will replace the old photos immediately. After 7 days I asked again and was told the same thing. Then at the end of last week I spoke to another lady and she said she would get it done straight away. I’m still WAITING! I asked when I can cancel my contract with them and it’s at the end of the month. I can’t wait to go to a ‘professional’ company to sell the house. Avoid this company, there are plenty of good estate agents out there.

Mistyblue2 · 27 September 2023

★★★★★ 1/5

Trustpilot

Absolute Joke.....

Absolutely shocking behaviour from someone enquiring about a "free valuation" of their house, they make you jump through a series of hoops on their website to get an online valuation which was my preference and then instantly ring you and try and force you to get a in face to face valuation, spam emails about the appointment and text messages. Come day of the appointment they called to cancel as the valuer was off due to sickness which is understandable and book it for the next day. Only to call the next day and say there isn't any point coming out to value your house as your only thinking about selling in the next couple of months, surely if i knew the value that would help me make an informed decision and as an estate agent you know SALES you would try and persuade someone to sell? Joke of a company stay away, wont be using them

Sam · 26 September 2023

★★★★★ 1/5

Trustpilot

Very unhelpful. Gorsenion

Very unhelpful, Amy B, who i spoke with on more than one occasion was rude and unprofessional. Terrible phone manners to the point she made me very uncomfortable. They selling my late father home. Ive never been spoken to so abruptly as she spoke to me. In a job dealing with customers you think she learn even basic phone manners.

Vivienne · 14 October 2024

★★★★★ 1/5

Trustpilot

Absolute worst letting agents

Absolute worst letting agents, do not touch them with a bargepole. My partner rented out his house with Peter Alan last year. From day 1 the family they put in there caused issues. Peter Alan wasn't sending us statements, never kept us upto date of the rent and why not paid etc. Now in situation where the boy has confirmed he won't leave until court order issued He also confirmed that he was homeless and sleeping in a car before renting the house and when I asked how did you pass eligibility checks he said I have no idea. We are now in process of going to court to gain back possession. Peter Alan have done nothing. Diabolical firm, avoid at all cost.

CLAIRE · 19 September 2023

★★★★★ 1/5

Trustpilot

If I could give lower I would

If I could give lower I would. Recently rented a property from them, moved out earlier and allowed them to over viewings on property whilst living in property. The house we had was furnished and the washing machine broke during our stay, the landlord couldn't be bothered to order a new one so informed us to purchase one and reduce it from the rent, when we moved out they deducted this money from our deposit which we are still waiting to have returned. They have clue about communicating between departments. I will definitely avoid in future. Thanks Peter alan

Nathan · 15 September 2023

★★★★★ 1/5

Trustpilot

Not great for landlords

Not great for landlords. They say they will sort an issue, charge the landlord but don’t actually get the work done. Then the tenants get upset and withhold rent. Neither tenants or landlord are managed well.It’s not clear who manages the property as no one speaks to each other in their office. Lots of turnover of staff. You need to keep your eyes on what is going on with them. I don’t recommend

Helen · 18 February 2024

★★★★★ 1/5

Trustpilot

Conned us with a free EPC certificate not worth one star

We decided to put our house on the market had an appraisal with peter Alan barry branch with a promise of a free EPC if we put our house on the market with them for a minimum period of 20 weeks they said the house would be marketed for £280,000 within 2 weeks they said to put the price down to offers in excess of £270,000 the weeks went on with no viewings so they dropped the in excess of from the £270,000 after the 20 weeks contract was up we took it off the market with them now they are demanding a fee of £94.80 for the EPC certificate which they told us was free avoid this company they are not worth the one star it should be a zero star it feels like we have been well and truly conned by them 😡😡😡

Stephen · 5 September 2023

★★★★★ 5/5

Google

Cath at Peter Alan was great nothing was to much trouble really helpful from start to finish. Thank you Cath @peteralan Aberdare.

Donna · 10 April 2024

★★★★★ 1/5

Trustpilot

Landlords beware

Landlords beware...i used Peter Alan for a number of years to manage my property and over the years the service got worse and worse. I only stayed with them as i was out of the country but i wish i had not...their communication was terrible, you felt that despite paying them for a service that they were doing you a favour. You rarely dealt with the same member of staff so thee service was very poor. They held onto repair money for 9 months without carrying out the repair. Very rude - do not use!

Karen · 21 August 2023

★★★★★ 5/5

Google

Chris has always been a great help when dealing with my letting property in Wales and is always contactable, which gives me peace of mind. A valuable commodity these days! Thanks Chris.

Julie · 14 August 2023

★★★★★ 1/5

Trustpilot

worst letting estate agent

As a landlord, I do not recommend anyone to let property with them. I have 2 flats managed by them, one of the tenants paying late every month. The only thing Peter Alan did in the last 4 months is sent me an email to let me know of rent arrears. Now, another tenant move out on 30 June and return the key but Peter Alan sent me a letter of a vacancy on 10 July and said the tenant will leave on 25 August. I did fund out because she did not pay July rent. the property in this case 124A,B Caerau rd, Meastag

Sas · 8 August 2023

★★★★★ 1/5

Trustpilot

Obstructive, devious and thoroughly unpleasant

Deliberately obstructive because they wanted to take over doing the gas certification themselves to make a few extra quid. When they want you its all smiles but once your number is in their caller ID and they have what they want, they will not answer.In this case they chose to lose the landlord a months rent rather than make a simple call to Gas Safe to confirm an engineer's registration - all very deliberately.

John · 29 December 2023

★★★★★ 1/5

Trustpilot

Unprofessional and liars

Unprofessional don't communicate with each other. Past to different people all the time.The amount of stress they put me through being a landlord with an unpaying tenant. Lied about receiving keys which ended up costing me a fortune to get into the property. Missed a court date.There's lists of problems think they need retraining in head office..stay away!!

Rebecca · 14 October 2024

★★★★★ 1/5

Trustpilot

I was a Tenant and it was a terrifying…

I was a Tenant and it was a terrifying experience. In 10 years of renting with other agencies, never had any problems, always received references. They don't solve problems. I received my deposit after about 2 months after many emails and open dispute. The rental contract has never been respected even in the essential points. I was for months in the cold, inadequate heating, 15 year old boiler failure and with rats in the garden. Not recommended for both Tenants and Landlords. I will stay very far from Peter Alan. I feel like a victim of a Fraud and scam. I wasted a lot of money to have nothing and suffer me and my family.

Luca · 26 July 2023