Trusted Agent profile · Aberaeron
★★★★★
131 reviews across 3 platforms
8 Alban Square, Aberaeron, SA46 0AD
John Francis's office in Aberaeron, at 8 Alban Square, is rated 3.2 out of 5 across 131 reviews on three platforms, including 34 Google reviews rated 5.0.
Every review we hold for the Aberaeron office, from every platform, shown as written. First names only.
1/5
TrustpilotAvoid this estate agent at all costs
Avoid this estate agent at all costs. The service they provide is less than one star! They are not professional or knowledgable about their services we have wasted 3 months of our time and we dread to think how many possible buyers we've missed out on. Do not waste your time or money on them.
5/5
GoogleJust a quick note to say a big thankyou to all in the office for the work you put into seeing the sale through to completion. As a team you kept on top of all the issues and fed back information quickly and accurately. We are exceptionally pleased with the decision we made to choose your office to sell our house. Many thanks again.
Rob & Gill, thank you for taking the time to leave such a kind review, I will pass your comments on to the local John Francis team. Kindest regards, Mark
5/5
GoogleJust a quick note to say a big thankyou to all in the office for the work you put into seeing the sale through to completion. As a team you kept on top of all the issues and fed back information quickly and accurately. We are exceptionally pleased with the decision we made to choose your office to sell our house. Many thanks again.
Rob & Gill, thank you for taking the time to leave such a kind review, I will pass your comments on to the local John Francis team. Kindest regards, Mark
1/5
TrustpilotStay away from this lot of plums thy…
Stay away from this lot of plums thy sent a letter to me as i had put my one of my houses up for sale i called them two weeks ago to book a valuation on the 21 sep it takes me 1hr 30 mins to get to the house and thy dont turn up when i called them to ask y i was told that there boss couldn't do it today thy didn't even call me to let me know this is very unprofessional let this be a warning to anyone thinking of using them a total waste of time and if thy cant turn up for a valuation what is it going to be like for viewings thy are not a good company stay well away there are lots of better estate agents out ther this is not one of them
2/5
TrustpilotCould do better.
We found the staff at John Francis’ Llanelli branch polite and pleasant to deal with. However, their communication systems are weak and very little key information is passed on in a timely fashion. We didn’t receive any feedback from the eight or so people who viewed our property and we feel that nothing was done unless we initiated it with a phone call. A more pro-active attitude on their part, supported by more robust internal systems, would have helped enormously.
1/5
TrustpilotWaste of time
I arranged a valuation from the llaneli branch for our property, after 5 emails back and for a date and time was agreed. We then let our tenants of both properties know we were coming. After sitting outside the properties for 10 minutes on the day I rang the branch, they seemed unaware of any arrangement and said they had no emails from me. I brought the emails up while we were talking but they still denied it even when I gave him dates and names. What a waste of every ones time! I had been warned about the branch but gave them the benefit of the doubt. More fool me, never again. Terrible customer service. Three people to arrange a valuation which didn't happen.
1/5
TrustpilotWhat a absolute disgusting company of fools
What a absolute disgusting company of fools . Have zero knowledge of how to treat a customer after travelling hundreds of miles then being told to wait 15 minutes then go home if vendor does not turn up (There words not mine) And promised endless times after making offer they would call us back never did. These people at the (Carmarthen office) have no right to be called estate agents and are absolutely useless at there jobs and feel sorry for the people who are selling there homes threw this estate agents and the manager should look at replacing is staff
1/5
TrustpilotWhat a absolute disgusting company of fools
What a absolute disgusting company of fools . Have zero knowledge of how to treat a customer after travelling hundreds of miles then being told to wait 15 minutes then go home if vendor does not turn up (There words not mine) And promised endless times after making offer they would call us back never did. These people at the (Carmarthen office) have no right to be called estate agents and are absolutely useless at there jobs and feel sorry for the people who are selling there homes threw this estate agents and the manager should look at replacing is staff
1/5
TrustpilotThere should be a minus star option as…
There should be a minus star option as it would fit JOHN FRANCIS so well. How the heck do they stay in business. Can't even find staff to answer the phones or respond to enquiries. Is it any wonder that Estate Agents are deemed amongst the lowest life form. I've made 4 enquiries about a property but no one has contacted me.
5/5
TrustpilotHighly Recommended
We can wholeheartedly recommend John Francis, Lampeter, following our experience in purchasing and selling our property through them. They were recommended to us by a friend who praised them highly and this recommendation proved to be fully justified. We were kept fully informed and updated regularly throughout the whole process. Tracey, in particular, was proactive in speeding up the process wherever possible chasing the various agencies including solicitors. When we called the office requesting information and she was unavailable our call was always returned promptly. Thanks are also due to Lisa Marie and Eryl for their contribution to an excellent standard of service at all times. Diolch yn fawr am wasanaeth o’r safon uchaf.
5/5
TrustpilotFriendly, enthusiastic and energetic team
John Francis LampeterUsed JF Lampeter to sell our smallholding recently. The energy and enthusiasm of James and Becky appealed to us and they have always been fantastic to deal with. They are a small and busy team but always had time to be responsive, answer our questions and deal with our requests and queries. Thankyou
5/5
TrustpilotBrilliant so helpful couldn’t fault…
Brilliant so helpful couldn’t fault they where excellent,Dan from the Haverfordwest office was fantastic and if where going to sell we would definitely use them, especially Dan ,They where great 👍👍
1/5
TrustpilotAvoid…gone off rails under Connell/ Countrywide ownership.
Llanelli branch visited my property on 19 May to provide a valuation for sale.
1/5
TrustpilotAVOID At all costs
AVOID At all costs - coerced into utilising their preferred broker (name of broker) - who failed to evidence adequate aptitude when presenting the mortgage application. Took significantly more than my other broker and contrary to best practice demanded fees upfront - it is seeming likely that they ensure mortgage applications fail to capitalise as they promote that half the fee is returned for a further second application should the first fail - not at all professional, trustworthy or indeed competent. Worthy of reporting to FCA for misconduct and false advertising.
5/5
GoogleHelen and the team were fabulous and very helpful
Thank you Jenny for your 5* review. Kind regards, Scott
1/5
TrustpilotUseless website
Went to filter search for a house and the go button is obscured by a tab to get a valuation. Unable to filter search. Utterly useless!
5/5
TrustpilotShannon at Milford Haven branch
We are relocating to Wales as downsizing. And live 5 hours away so booking appointments and arranging viewings isn't easy.
5/5
TrustpilotJohn Francis Llanelli
5/5
TrustpilotCan't thant the team in John Francis…
Can't thant the team in John Francis from start to finish they have been amazing in the sale of our property thank you so much
5/5
GoogleWe’re so pleased with our experience dealing with John Francis. We had 2 house sales fall through earlier in the year but we found a beautiful property listed with John Francis so we took a chance. Very impressed with the level of service, …
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleWe had previously been online with other agents and they did not offer a good service at all in comparison to our experience with John Francis. From the first phone call with Ben and then Kelly coming out to see the property …
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleVery well deserving of every single one of those 5 star reviews. Exceptional service all round from an incredible team. Definitely my most favourite estate agents of all time, diolch Ben, Serena, a pawb..
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotFishguard office a total shambles
Fishguard office came out re market evaluation and she was prompt and knowledgeable. That's where it ended.
1/5
TrustpilotI am writing to make a formal complaint…
I am writing to make a formal complaint against Luke at John Francis Cardigan branch.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John Francis's Aberaeron office has 131 reviews across three platforms: 34 on Google, 5 on Facebook, 92 on Trustpilot (across the whole business).
John Francis Aberaeron is rated 3.2 out of 5 across all 131 reviews, and 5.0 out of 5 on Google from 34 reviews.
John Francis Aberaeron, 8 Alban Square, Aberaeron, SA46 0AD.
