Urban Spaces 21 Mansell Street reviews

★★★★★ 5/5

Trustpilot

Urban Spaces - is a very good estate agent…

Urban Spaces regularly provide all of our clients with a monthly summary for all the rental income and expenditure for their property porfolios. They also provide them and their tenants with a high level of professional and practical support so they immediately know who to call if they have any queries regarding their tenancy or need to discuss any issues relating to their home.

Richard · 15 March 2024

★★★★★ 5/5

Trustpilot

Bianca Bryan has been magic !

Bianca Bryan has been magic !sorted out all my little bits i needed from her.thanks Bianca.

Info · 13 March 2024

★★★★★ 5/5

Google

Great team and great help in selling my Old Street flat. From the outset with Ben Martin the Clerkenwell team communicated brilliantly - selling during the Brexit time of uncertainty was worrying but they found the right buyer for me. Florrie, Venetia and Pete (thanks Pete for your enthusiasm for my new purchase in NXG too!) all helped - knowing the area and particular buyers for a more individual flat all made it happen in a quiet market. I bought the shell 19 years ago via Urban Spaces so selling now completed a great cycle.

Steve · 15 June 2020

★★★★★ 5/5

Google

Martina helped us to find such a great flat! She is extremely responsive and always available to accommodate any questions that we have. She knows the flat really well (including information about electricity bills, council tax, etc.) and never hesitate to go the extra mile for you to help you get the flat you want. I can't recommend Urban Spaces (especially Martina) enough! Thanks so much for all your help :DPositiveResponsiveness, Professionalism

Kelly · 29 August 2021

★★★★★ 5/5

Google

World class! You don't get better than Ben Martin. Ben worked with us tirelessly to sell a high-end property in a very challenging market. There were many complications and Ben dealt with them with class. We had a single point of contact from beginning to end. He went the extra mile. We were not living in the property during the marketing and negotiations and Ben acted as our hands and feet. He went above and beyond and deserves a HUGE bonus at the end of the year! We highly recommend Urban Spaces, and specifically Ben Martin. It's a refreshing change from the usual property agents you see on the high-street. True professionalism and quality.

John · 16 June 2018

★★★★★ 5/5

Google

Great work by Egle - she found the perfect tenants within a short time frame, handled the inventory, the contract and liaised between the tenants and myself, collected the rent and deposited my portion directly into my account. Living in California has made it tricky for me in the past to be available at UK times via phone or Skype and Egle made the whole thing much easier for me. She was very communicative, answered all my questions swiftly and was always available when I had additional concerns. I highly recommend her as an agent.

Jens · 16 June 2018

★★★★★ 5/5

Google

I had the pleasure of working with Urban Spaces for the purchase of my first property. From beginning to end, Doug Stewart and Sarah Wood, were complete professionals and I could not be happier. The property was listed in August and within an hour of the listing going live, I had arranged an appointment to see it with Doug that morning. An offer was made, negotiated and accepted that same afternoon. I had a very nerve-wracking 5 hours, but Doug kept me informed by text and email the entire day, which went quite some way to calm me. For the next couple of weeks, Doug was a consistent point of contact: arranging second viewings, sending me information on contractors, providing advice on timelines and processes and it was great dealing with him. I really value communication and I was never left wondering what was going on or where things stood. After the offer was accepted and I had my mortgage offer approved, Doug handed me over to Sarah, who dealt with the rest of my purchase. I cannot speak more highly of Sarah - not to say that Doug wasn't excellent as he was - but Sarah literally burned the midnight oil to make sure that my sale went through. As a first time home buyer, although I had done my research, the process was completely new to me and we had a few surprises and hurdles pop up. I had a completely useless national conveyancing company and a surprisingly incompetent international lender and if it were not for Sarah, the sale would not have gone through. She pressed on both sides to get answered questions, documents delivered and money into accounts. She stepped in at the last minute with a lifeline to make sure that I secured my first home and I'm still so touched by her efforts that I'm almost in tears now remembering! I met Doug to get keys and a lovely bottle of champagne from Urban Spaces, but I was so happy with the team that I already had champagne and cupcakes for him and Sarah. I mentioned it to Doug on the day, but at no point did I feel like I was not being represented by Urban Spaces. It's a hard balance being a go-between between the buyer and the seller, particularly when trying to get the best possible deal for the seller, but at every point I felt like I was the sole client in the deal. Over the stressful 7 week process, from first viewing the property to getting the keys in my grubby little hands, I was extremely well taken care of. As someone who has worked in sales in some way, shape or form for the past 18 years, it was a case study in account management and I would hire either of them in a minute. I'm now saving up to buy my second property and will definitely be doing it through Doug and Sarah. I would not hesitate to use and recommend Urban Spaces to friends, family and colleagues!

Christine · 16 June 2017

★★★★★ 5/5

Google

Urban Spaces has been really professional. They helped me along all the process and even after. They give a really good service. I worked with Richard Jackson and I would highly recommend anyone to work with him. He is really nice, was always available (even out of working hours) and willing to help. He gave me good advice whenever I needed. It was a really good experience and I would repeat if I need this service again.

Julia · 16 June 2019

★★★★★ 5/5

Trustpilot

Just bought our dream home which was on…

Just bought our dream home which was on sale via Urban Spaces. We're grateful to Will and Nikki for making it all happen. They were easy going yet always prompt and transparent with communications by email and phone, swift with arranging viewings and responding to queries and driving the process along. They were professional and pleasant, the completion day was smooth, full sets of keys and the flat was spotless. Amazing home, building and neighbours too! We're delighted all round and would be happy to use Urban Spaces again in future.

SJ · 13 September 2024

★★★★★ 5/5

Google

Great result on a rental. They qualified applicants diligently and secured an excellent corporate rental. Dealt with the negotiations quickly and communications were clear and precise. The whole process was very easy from start to finish! Well done and thank you!!!

Maurizio · 16 December 2025

★★★★★ 5/5

Google

I've been looking for a space for over a year. I signed up to many agencies - that's one of the problems with the internet these days - too many choices. But the agency that really stood out for me was/is URBAN SPACES. During the course of my search, I was an 'encumbered buyer' meaning I had a place to sell first. Even though the team, especially Marc Lazare knew that, he consistently kept me updated on spaces that were right for me, while I tried to sell my home. Two of my offers fell through when 'unencumbered buyers' (people with cash) were able to purchase before me. But Marc and the team found me a property immediately when I sold my home and we have now exchanged. Having people who understand what you want and go after it for you are stars. It saves so much work and energy. Couldn't have done it without Urban Spaces. I highly recommend them! Thanks, Team US!

Catherine · 17 June 2015

★★★★★ 5/5

Google

I had such an amazing experience with Urban Spaces. Special thanks to Richard! He helps me a LOT and I had to ask so many questions about moving. He was very kind, very quick answer and good assistant to find a place and show me around. I am so happy about all these experiences. Thank you so much!PositiveQuality, Professionalism, Value

Hyein · 15 June 2022

★★★★★ 5/5

Trustpilot

Renting is a pleasure (:

Urban Spaces, and Megan in particular, have been extremely responsive on several occasions where I needed some assistance when moving into my new flat. I appreciate the quick replies (other agencies take ages to reply..), the friendliness, and the service they offer. I definitely feel I can rely on Urban Spaces when needed! :)

DB · 17 March 2024

★★★★★ 5/5

Google

In the 18 months that I've rented from UrbanSpaces, I found the service to be fast, responsive and highly professional. From helping me find a flat to liaising with the landlord about my requirements, it was a consistently smooth and reliable process, which I'm extremely thankful for as the whole process can typically be very intensive and stressful. Special shout out to Alexandra and Alex!PositiveQuality

Clein · 29 August 2021

★★★★★ 5/5

Trustpilot

Professional and responsive

Our experience with Urban Spaces has been first class. They have been professional and responsive and Sinead in property management always acts with diligence and care. Thank you.

Ali · 2 March 2026

★★★★★ 1/5

Google

Ultimately my situation was resolved however I would not recommend this agency. They hold a large deposit and have zero guarantees or policies about refunding it. They make glaring mistakes with the written contracts. They take zero responsibility for any issues and pass the blame and responsibilities to the landlord, even when the landlord is unreachable. They do not have a physical office. They lie about move in dates, amenities and deposits...they'll say anything until they get your money, and then they are dismissive or simply unresponsive. It's very difficult to get anything addressed afterwards. I would find another agency as a tenant simply because of the stress, lies and uncertainty of it all.

S · 28 May 2024

★★★★★ 5/5

Google

Urban Spaces is by far the best agent we have used in finding a rented property. They are prompt, trustworthy and knowledgeable. Georgia was a breath of fresh air and helped us secure our perfect property. I highly recommend them in finding your next characterful home.

L · 15 June 2023

★★★★★ 5/5

Google

Great company and really lovely to work with. The team are all super helpful and friendly and great at communicating. Would really recommend.

Josh · 16 March 2026

★★★★★ 5/5

Trustpilot

All around great experience

I have been with urban spaces since 2018. They found me great tenants for my apartment, and then helped me through the sale in what was a difficult time for London flats. They have been very responsive to emails and provided information when I needed it for tax etc.

Matt · 26 March 2024

★★★★★ 5/5

Google

I enrolled Urban Spaces many years ago as letting agents for my new build flat in London. If I remember correctly they were called Young London at the time. The team has always been very helpful and efficient. I gave them the Full Management responsibility and was able to sit back and enjoy the returns from my investment with no stress. As happens over such a long period of time, there were things that cropped up and this is where the team stepped up and efficiently dealt with any urgent issues such as a failed appliance or a tenant complaint. I didn't have to worry. Recently I decided to sell the flat and the sales team took over. They very quickly found a suitable buyer and recommended a firm of solicitors to handle the process. The sale is complete and I couldn't be happier with my relationship with Urban Spaces and I recommend the company and the excellent team.

Ashley · 24 March 2024

★★★★★ 5/5

Trustpilot

Long term landlord and fan

Urban Spaces have managed my apartment for over ten years now and I have always found them to be wonderful! When issues have arisen the property management team has been professional, efficient and friendly. They have earned my trust and this 5 star review! :)

S.Murphy · 16 March 2024

★★★★★ 5/5

Google

Great and prompt service throughout our application and referencing process for our new tenancy. Worked with Nikki, Alexandra, Richard, Sinead, and they were all very helpful. …

Ceparu · 16 April 2024

★★★★★ 5/5

Google

It is such a joy to work with Sinead. Always 5 star service from start to finish

R · 16 March 2026

★★★★★ 5/5

Google

Great agency to work with. Kind, professional, and have a great RE portfolio. Keegan, our rep, was super easy to work with. Looking forward to working with Urban Spaces in the future.

Jeff · 26 October 2025