5/5
GoogleGreat company and really lovely to work with. The team are all super helpful and friendly and great at communicating. Would really recommend.
Trusted Agent profile · 21 Mansell Street
Urban Spaces 21 Mansell Street reviews
★★★★★
256 reviews across 2 platforms
Urban Spaces, 1st Floor, Standon House, 21 Mansell Street, E1 8AA
Urban Spaces's office in 21 Mansell Street, at Urban Spaces, is rated 4.4 out of 5 across 256 reviews on two platforms, including 186 Google reviews rated 4.4.
Reviews
Every review we hold for the 21 Mansell Street office, from every platform, shown as written. First names only.
Google5/5
TrustpilotAll around great experience
I have been with urban spaces since 2018. They found me great tenants for my apartment, and then helped me through the sale in what was a difficult time for London flats. They have been very responsive to emails and provided information when I needed it for tax etc.
Agent replied · 26 May 2026
Thank you for taking the time to leave us a review Matt. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleI enrolled Urban Spaces many years ago as letting agents for my new build flat in London. If I remember correctly they were called Young London at the time. The team has always been very helpful and efficient. I gave them the Full Management responsibility and was able to sit back and enjoy the returns from my investment with no stress. As happens over such a long period of time, there were things that cropped up and this is where the team stepped up and efficiently dealt with any urgent issues such as a failed appliance or a tenant complaint. I didn't have to worry. Recently I decided to sell the flat and the sales team took over. They very quickly found a suitable buyer and recommended a firm of solicitors to handle the process. The sale is complete and I couldn't be happier with my relationship with Urban Spaces and I recommend the company and the excellent team.
5/5
TrustpilotLong term landlord and fan
Urban Spaces have managed my apartment for over ten years now and I have always found them to be wonderful! When issues have arisen the property management team has been professional, efficient and friendly. They have earned my trust and this 5 star review! :)
Agent replied · 15 June 2024
We are delighted that you enlisted Urban Spaces and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
GoogleGreat and prompt service throughout our application and referencing process for our new tenancy. Worked with Nikki, Alexandra, Richard, Sinead, and they were all very helpful. …
5/5
GoogleIt is such a joy to work with Sinead. Always 5 star service from start to finish
5/5
GoogleGreat agency to work with. Kind, professional, and have a great RE portfolio. Keegan, our rep, was super easy to work with. Looking forward to working with Urban Spaces in the future.
1/5
TrustpilotDangerous Letting Agency
I notified Urban Spaces that the window door in my living room had an issue. The 1st notification took place at the beginning of September and till mid November the window door hasn't been fixed. The issue with the window door resulted in the cold wind and temperature coming into the flat and in October and the first 15 days of November I cannot stay in the living room I am paying due to cold. On that way they enforced me to find a new flat and once I served my notice, they started running to fix the door but not a word for reimbursing for the extra heating costs or for adjustment on the rent. The reason for Urban Space's denial of any type of compensation was that the house was fit for purpose and was meeting the standard living criteria. They didn't even want to pay for a professional cleaning to assist with the whole inconvenience.
1/5
TrustpilotI contacted Urban Spaces as a…
I contacted Urban Spaces as a prospective buyer wanting to see a particular property. Usually I would expect to speak to someone from the estate agency but this time I was obviously talking to someone from a call centre who had no remit other than to take my message and pass it on. I was told I would hear back within 1-4 hours, so kept the afternoon free. I heard nothing whatsoever. When I rang back the second day I received an apology but was told, once again, that I'd wait 1-4 hours for a reply. I was unable to speak to anyone actually dealing with the property. In the end I didn't bother and rang another agency about another property and saw that instead. I feel for those people who have listed their homes with this company - they seem to make zero effort to connect buyers with the properties they want to see.
5/5
TrustpilotWe have used UrbanSpaces for several…
We have used UrbanSpaces for several years for and have found them very good. Problems are sorted easily and at good value, and we've had no void periods. For us they provide a service that allows us to be "hands-off".
Agent replied · 26 May 2026
Thank you for the great feedback John. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Urban Spaces has been great!
5/5
TrustpilotExcellent buy-side service
Will at Urban Spaces was well informed about the property and the area, professional and incredibly helpful throughout our buying process. The team were very efficient with all the required admin once we had our offer accepted. I cannot recommend the Urban Spaces team enough!
5/5
GooglePaige Christey has done an excellent job; responsive and professional.
5/5
GoogleKeegan always took the time to answer all my questions clearly and never made me feel rushed. Truly appreciate for all the team professionalism and patience.
5/5
GoogleThe team at Urban Spaces provided excellent support throughout my sales process. The approach offered was unique to my property and marketed the property in a way that focussed on its individuality. Once a buyer was located the support through to completion was superb.
1/5
TrustpilotUrban Scammers
Where do I start? Quite possibly the worst management company I have ever had the displeasure of renting from. In the first 12 months they wanted to put the rent up 17% even though cladding works were still taking place on the property. We were only informed of the cladding works needing to take place a couple of weeks after we had signed our agreement. This in turn meant we couldn’t use the balcony which was part of the reason we chose the flat in the first place. Their communications were rude and abrupt. Even though we requested a rolling contract after the initial 12 month term, upon renewal this was disregarded and we were advised that ‘things change’. They didn’t fix maintenance issues that were reported in a timely manner. We had a significant mould issue which they completely ignored. They made accusations that our account was in arrears when they just hadn’t communicated changes internally within their team. They tried to bypass legalities by requesting to arrange viewings within a few hours notice. Apologies in advance if you ever have to deal with Alexandra. She is more of a Customer Failure Specialist than a ‘Customer Success Specialist’ and will treat you like a piece of dirt. When it came to the end of tenancy we were given less than 24hrs notice of the time we needed to vacate the property even though our van and trains had already been booked in advance. Also watch out for their checkout tenancy report (50 pages) as they will try and steal every penny of the deposit, even after you have left the property in a better condition than you found it. After several emails and zero responses they hadn’t returned our deposit 5 weeks after leaving the property with zero explanation as to why. Directors - you really need to take a look at this shambolic operation. If I could give 0 stars I really would. Never had such a bad experience in my life. So glad I don’t ever have to deal with Urban Scammers again. Im sure they will try and defend themselves in response to this review but that will just be more lies, so don’t believe a word. AVOID
5/5
TrustpilotI recently moved into an Urban…
I recently moved into an Urban Spaces-managed flat after a long period abroad and the team and Megan in particular, have been responsive and efficient. A cut well above other agents. Hope this continues!
Agent replied · 15 June 2024
Thank you for your review JC. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
TrustpilotGood service overall
5/5
TrustpilotThe team at Urban are always…
The team at Urban are always profesional, friendly, quick to respond and helpful. They have performed very well for us and we have enjoyed working with their whole team. We recommend them highly.
Agent replied · 15 June 2024
Thank you for your review Ali. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
GooglePete was incredibly professional and honest throughout the process. He knows the local area (we've lived in the area for 20 years). He took the time to talk us through the process, and address concerns we had along the way. I'd definitely recommend Urban Spaces, and already have to a few friends considering looking.
4/5
GoogleAlways helpful and friendly
5/5
GoogleHaving reported a number of issues at the same time, Sinead was very proactive in assisting with all matters. She communicated well and to a timely manner. Very professional and helpful at all times. The issues were resolved within a couple of days. Thanks very much.
5/5
GoogleKeegan E. was a dream to work with, he went above and beyond to accommodate my needs during my apartment search process. Highly recommend working with him!
5/5
GoogleGreat firm and fantastic service! Thanks Richard, Nikki and Will!
5/5
TrustpilotWe have worked with Urban Spaces for…
We have worked with Urban Spaces for several years now and I would highly recommend. Bianca and the wider PM team are super helpful and always available.
Agent replied · 23 October 2025
Thank you for taking the time to leave us a review Peter. We are so pleased to know that the team provided you with a high level of service!
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