Trusted Agent profile · 2 Falcon Street

Leaders Lettings 2 Falcon Street reviews

4.6

★★★★★ Excellent

560 reviews across 2 platforms

2, Friars House, Ground Floor, 2 Falcon Street, IP1 1SL

Leaders Lettings's office in 2 Falcon Street, at 2, is rated 4.6 out of 5 across 560 reviews on two platforms, including 552 Google reviews rated 4.6.

Google logo

4.6 / 5

552

Reviews on Google

This office

Yell logo

1.8 / 5

8

Reviews on Yell

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the 2 Falcon Street office, from every platform, shown as written. First names only.

5/5

Google

Just wanted to thank Olivia for her help while we were searching & moving into our new house. From start to finish, Olivia, was an absolute gem and made the entire process a breeze. Our experience with her has been nothing short of exceptional. Thank you once again, Olivia, and the entire team at Ipswich Leaders.

Jack · 20 June 2023

Agent replied · 19 June 2024

Dear Jack Milne Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I can highly recommend Aaron at Leaders Ipswich. He was always on hand to answer our queries and questions however trivial and always kept me up to date on every part of my move. I felt Aaron worked really hard for me, especially as I was quite anxious. All staff I have dealt with, not just Aaron, have also been helpful and professional and provide a quick response. Thank you. Ian Rose.

Tracy · 20 June 2021

Agent replied · 19 June 2024

Hi Tracy Lee, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Ipswich branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

I would highly recommend leaders to anyone looking to rent a property. Although i was unable to go through with a tenancy in this time, Ryan and the rest of the team was very understanding, going out of their way to try and help me and my partner. We cannot thank Ryan enough for their help throughout this process, and we cannot express how much we can recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Nicole · 20 June 2021

Agent replied · 19 June 2024

Hi Nicole, Thank you for taking the time to review your recent experience with our Leaders Ipswich branch. It's pleasing that Ryan and the rest of the team were able to provide you with an excellent service. Thank you from the Customer Relations Team

5/5

Google

I feel obligated to convey my heartfelt gratitude to Bobby Sherrif, an outstanding Service at Leaders Real Estate, for his exceptional service. His continuous commitment to hospitality, customer care, and smooth service delivery made our stay in Ipswich really unforgettable. Bobby's professionalism, competence, and friendly approach fostered confidence and trust, making the entire process easy and stress-free for my family. His devotion to excellence exemplifies Leaders Real Estate's ideals. As a direct result of Bobby's excellent service, I have happily suggested Leaders to countless contacts and coworkers, and I will continue to do so. He is an excellent representative of the organization, exhibiting the greatest levels of customer satisfaction. Please join me in acknowledging Bobby's extraordinary accomplishments. His tireless efforts have not only met but exceeded our expectation Dr Adedire Odelabu

ADEDIRE · 24 September 2024

Agent replied · 24 October 2024

Dear Adedire Odelabu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

Leaders Ipswich are the worst estate agents I have ever used. The no-deposit scheme is a massive scam and a complete waste of money. Twice now, having vacated their properties and done a deep clean myself with my partner, then they send quotes for a further clean, and this is whilst a new tenant moves in, I continue to negotiate this "quote" for cleaning, which doesn't need doing. They then threatened CCJ, which forced me to pay them this fee as I didn't want to lose my perfect credit rating; I've spoken to other people who have experienced the same issue. If you pay an upfront deposit, they will deduct money if they find a spec of dust. Avoid at all costs.

Chris · 24 September 2024

Agent replied · 24 October 2024

Good Afternoon Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Ipswich and they will be happy to discuss this with you further, Kind Regards, Customer Care .

1/5

Google

This leaders is a scam, they had scammers on calls, asking for holding deposit without providing full info for the deposit, and if you fail references somehow and they would make it fail if they find other person and they will not return …

Mohsin · 16 November 2025

Agent replied · 16 April 2026

Dear Mohsin Khan, We value your feedback and sincerely appreciate you taking the time to share … More

5/5

Google

Very impressed with the service we’ve received, everyone in the office have been great and Abi has been really helpful in arranging maintenance work that has arisen during our tenancy.

Tom · 3 October 2024

Agent replied · 24 October 2024

Dear Tom Hood Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I was supported by James initially and then by Darja, both of whom were professional and courteous. Darja responded promptly to any issue and kept me abreast of any recent developments and concerns. I found her support and accessibility invaluable.

Ann · 16 December 2025

Agent replied · 16 April 2026

Dear Ann Maria Cawthorn We greatly appreciate your 5-star review and the time you took to share your experience with James and Darja . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

1/5

Google

Enquired about alot of places always get a call asking questions about income and a virtual tour after that don't hear another thing inless you keep ringing up every day. Also not good for landlords as before possible tenants have pulled out and they wanted me to reapply again. Also found out today I can't rent with them for what I need without a guarantor. This was said after about 6 applications and never said before

M31 · 17 October 2024

Agent replied · 24 October 2024

Dear M31, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

I am renting with Leaders at the moment and they have been great every step of the way. They have responded quickly to all of my emails or calls, answered all my questions, and have been such a joy to rent with overall. Thank you Abigail for all of you help!

Sasha · 20 June 2023

Agent replied · 19 June 2024

Dear Sasha, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

A big thank you to everyone at Leaders for going above and beyond for their clients and especially to Abi. She is incredibly knowledgeable, helpful and most importantly always available when i need an advice/support. The communication with her is ever so easy. Very polite and professional. Thank you Abi!

Aneta · 20 June 2023

Agent replied · 19 June 2024

Dear Aneta Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Best estate agent I’ve ever been with! Freya is absolutely amazing, she helped me find property and moved in within a week , hassle free and everything went so smoothly ☺️ Couldn’t be any happier! Friendly service and very responsive! Would recommend Leaders to anyone! Thank you again! 👏🥰 …

Surirat · 20 June 2023

Agent replied · 19 June 2024

Dear Surirat, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I’ve been using leaders for a number of years and have rented 2 houses. The service is always fantastic, questions are answered quickly and all service issues are sorted. I deal with Glenda for everything and she provides me an outstanding service, very friendly and always up for a laugh. Thanks Glenda you make leaders truly take the lead. Chris

Chris · 20 June 2022

Agent replied · 19 June 2024

Hi Chris, Thank you for the great review of our Leaders Estate Agents Ipswich team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Leaders Estate Agents Ipswich

5/5

Google

Had a great experience moving with Leaders. Everything done very professionally and thoroughly with a lovely little welcome box when collecting the keys Bobby was extremely helpful throughout, as were Amber and Freya. Much appreciated.

Donal · 20 May 2024

Agent replied · 19 June 2024

Dear Donal Ormsby Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Highly recommend, very prompt and professional attitude! Mr Aaron from Management was kind and helpful all the time needed and the members of staff too.

Mihaela · 28 October 2024

Agent replied · 11 November 2024

Dear Mihaela Loredana Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I recently rented a property through leaders. Daniel was really amazing, he was very dedicated and he communicated well with us, he made the whole process a whole lot easier. I greatly appreciate him, my gratitude also goes to the whole team they were all amazing.

Gratitude · 21 March 2025

5/5

Google

Natalie Cole has helped me from start to Finnish, she was able to process everything though and responded to all of my questions quickly and professionally. During these difficult times has provided me with a safe place to live. I just want to say a big thank you to Natalie and the whole team for making my first house and move so quick and easy :) xxPositiveResponsiveness, Quality, Professionalism

Megan · 20 June 2020

Agent replied · 19 June 2024

Hello Megan, Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Leaders Estate Agents Ipswich

5/5

Google

Leaders have been managing my rental property for many years. Recently my property manager has been Abigale Gwilliam. Abi has been very efficient and thorough particularly dealing with the hand over of the property and maintenance issues. Perhaps, for me at least, the most important thing is that she has continually kept me up-to-date with issues and progress.

Christopher · 20 June 2022

Agent replied · 19 June 2024

Dear Christopher Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Special thanks to everyone at Leaders. All concerns I had with my move were delt with in a timely and professional manner by everyone involved. Update for 2021 Today was the first property visit I have had from leaders. Emily was very pleasant and it was nice to make her acquaintance. Very professional and friendlyPositiveResponsiveness, Professionalism

James · 26 August 2022

Agent replied · 19 June 2024

Hi James Punt, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Ipswich branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

Abigail was very efficient and communicative. I went into the office to notify the team of a broken fence at a property Leaders Rental manages (I'm a neighbour). Abigail acted straight away, receiving my photos by email and contacting the landlord within a day to get things moving straight away. Highly competent and it is much appreciated.

Jon · 20 June 2022

Agent replied · 19 June 2024

Dear Jon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Have rented with Leaders for nearly a year and are now moving into a new house with them. Rent team are very helpful, quick to respond etc. Glenda is our current property manager and has always responded quickly and always listens to concerns. She has been brilliant and hopefully will have her again for our next property!

Lucy · 20 June 2022

Agent replied · 19 June 2024

Dear Lucy, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I had an excellent experience with Leaders, especially Megan she was fantastic at her job, ensuring the problem that i had was resolved as soon as possible. The issue was resolved within an hour, didn’t have to wait too long, brilliant service. Thank you

Jelena · 24 August 2023

Agent replied · 19 June 2024

Dear Jelena Cickane Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

During lockdown conditions, it wasn't easy to finalize the house without physically viewing and finalize all the stuff, I dealt with Natalie Coles the senior negotiator of Leaders makes things very easy and simple to make my move smoothly, she was very professional and helpful we communicate in emails and on the phone to make everything done quickly. Thank you Team Leaders Ipswich

Adnan · 20 June 2021

Agent replied · 19 June 2024

Dear Adnan Zakir, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Ipswich. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

I had a fantastic experience with Bobby, Kallum, Tiago, and Amber throughout the entire process of securing my new home. From my initial inquiry to signing the tenancy contract and finally moving in, they were professional, responsive, and incredibly helpful. They even extended extra time to accommodate my schedule for signing and key collection. Although we had a small misunderstanding, they remained professional throughout, ensuring that I felt comfortable and informed at each stage. Their dedication and attention to detail truly set them apart. I highly recommend them. Thank you for your exceptional service!

Nano · 3 August 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Leaders Lettings's Google reviews

Questions about Leaders Lettings 2 Falcon Street

How many reviews does Leaders Lettings 2 Falcon Street have?

Leaders Lettings's 2 Falcon Street office has 560 reviews across two platforms: 552 on Google, 8 on Yell.

What is Leaders Lettings 2 Falcon Street's rating?

Leaders Lettings 2 Falcon Street is rated 4.6 out of 5 across all 560 reviews, and 4.6 out of 5 on Google from 552 reviews.

Where is Leaders Lettings's 2 Falcon Street office?

Leaders Lettings 2 Falcon Street, 2, Friars House, Ground Floor, 2 Falcon Street, IP1 1SL.

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