Trusted Agent profile · Ipswich
★★★★★
619 reviews across 2 platforms
2, Friars House, Ground Floor, Ipswich, IP1 1SL
Leaders Lettings's office in Ipswich, at 2, is rated 4.6 out of 5 across 619 reviews on two platforms, including 611 Google reviews rated 4.6.
Every review we hold for the Ipswich office, from every platform, shown as written. First names only.
5/5
GoogleGreat and friendly service from Logan, received prompt and timely responses to queries.
Dear Monika Stakutyte We greatly appreciate your 5-star review and the time you took to share your experience with Logan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI can highly recommend Aaron at Leaders Ipswich. He was always on hand to answer our queries and questions however trivial and always kept me up to date on every part of my move. I felt Aaron worked really hard for me, especially as I was quite anxious. All staff I have dealt with, not just Aaron, have also been helpful and professional and provide a quick response. Thank you. Ian Rose.
Hi Tracy Lee, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Ipswich branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleI would highly recommend leaders to anyone looking to rent a property. Although i was unable to go through with a tenancy in this time, Ryan and the rest of the team was very understanding, going out of their way to try and help me and my partner. We cannot thank Ryan enough for their help throughout this process, and we cannot express how much we can recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Hi Nicole, Thank you for taking the time to review your recent experience with our Leaders Ipswich branch. It's pleasing that Ryan and the rest of the team were able to provide you with an excellent service. Thank you from the Customer Relations Team
5/5
GoogleGot a call today about a property I was interested in and LOGAN was the star of show helping me through every step of the application process with Speed, Good Communication and Professionalism Would highly recommend him and his team
5/5
GoogleI feel obligated to convey my heartfelt gratitude to Bobby Sherrif, an outstanding Service at Leaders Real Estate, for his exceptional service. His continuous commitment to hospitality, customer care, and smooth service delivery made our stay in Ipswich really unforgettable. Bobby's professionalism, competence, and friendly approach fostered confidence and trust, making the entire process easy and stress-free for my family. His devotion to excellence exemplifies Leaders Real Estate's ideals. As a direct result of Bobby's excellent service, I have happily suggested Leaders to countless contacts and coworkers, and I will continue to do so. He is an excellent representative of the organization, exhibiting the greatest levels of customer satisfaction. Please join me in acknowledging Bobby's extraordinary accomplishments. His tireless efforts have not only met but exceeded our expectation Dr Adedire Odelabu
Dear Adedire Odelabu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleLeaders Ipswich are the worst estate agents I have ever used. The no-deposit scheme is a massive scam and a complete waste of money. Twice now, having vacated their properties and done a deep clean myself with my partner, then they send quotes for a further clean, and this is whilst a new tenant moves in, I continue to negotiate this "quote" for cleaning, which doesn't need doing. They then threatened CCJ, which forced me to pay them this fee as I didn't want to lose my perfect credit rating; I've spoken to other people who have experienced the same issue. If you pay an upfront deposit, they will deduct money if they find a spec of dust. Avoid at all costs.
Good Afternoon Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Ipswich and they will be happy to discuss this with you further, Kind Regards, Customer Care .
1/5
GoogleThis leaders is a scam, they had scammers on calls, asking for holding deposit without providing full info for the deposit, and if you fail references somehow and they would make it fail if they find other person and they will not return …
Dear Mohsin Khan, We value your feedback and sincerely appreciate you taking the time to share … More
5/5
GoogleVery impressed with the service we’ve received, everyone in the office have been great and Abi has been really helpful in arranging maintenance work that has arisen during our tenancy.
Dear Tom Hood Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI was supported by James initially and then by Darja, both of whom were professional and courteous. Darja responded promptly to any issue and kept me abreast of any recent developments and concerns. I found her support and accessibility invaluable.
Dear Ann Maria Cawthorn We greatly appreciate your 5-star review and the time you took to share your experience with James and Darja . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleEnquired about alot of places always get a call asking questions about income and a virtual tour after that don't hear another thing inless you keep ringing up every day. Also not good for landlords as before possible tenants have pulled out and they wanted me to reapply again. Also found out today I can't rent with them for what I need without a guarantor. This was said after about 6 applications and never said before
Dear M31, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI am renting with Leaders at the moment and they have been great every step of the way. They have responded quickly to all of my emails or calls, answered all my questions, and have been such a joy to rent with overall. Thank you Abigail for all of you help!
Dear Sasha, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat experience with Logan who was helpful in finding the right listings for me and really understood the requirements of what I needed. Would definitely deal with him again. Thank you!
5/5
GoogleA big thank you to everyone at Leaders for going above and beyond for their clients and especially to Abi. She is incredibly knowledgeable, helpful and most importantly always available when i need an advice/support. The communication with her is ever so easy. Very polite and professional. Thank you Abi!
Dear Aneta Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBest estate agent I’ve ever been with! Freya is absolutely amazing, she helped me find property and moved in within a week , hassle free and everything went so smoothly ☺️ Couldn’t be any happier! Friendly service and very responsive! Would recommend Leaders to anyone! Thank you again! 👏🥰 …
Dear Surirat, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI’ve been using leaders for a number of years and have rented 2 houses. The service is always fantastic, questions are answered quickly and all service issues are sorted. I deal with Glenda for everything and she provides me an outstanding service, very friendly and always up for a laugh. Thanks Glenda you make leaders truly take the lead. Chris
Hi Chris, Thank you for the great review of our Leaders Estate Agents Ipswich team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Leaders Estate Agents Ipswich
5/5
GoogleHad a great experience moving with Leaders. Everything done very professionally and thoroughly with a lovely little welcome box when collecting the keys Bobby was extremely helpful throughout, as were Amber and Freya. Much appreciated.
Dear Donal Ormsby Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHighly recommend, very prompt and professional attitude! Mr Aaron from Management was kind and helpful all the time needed and the members of staff too.
Dear Mihaela Loredana Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI recently rented a property through leaders. Daniel was really amazing, he was very dedicated and he communicated well with us, he made the whole process a whole lot easier. I greatly appreciate him, my gratitude also goes to the whole team they were all amazing.
5/5
GoogleNatalie Cole has helped me from start to Finnish, she was able to process everything though and responded to all of my questions quickly and professionally. During these difficult times has provided me with a safe place to live. I just want to say a big thank you to Natalie and the whole team for making my first house and move so quick and easy :) xxPositiveResponsiveness, Quality, Professionalism
Hello Megan, Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Leaders Estate Agents Ipswich
5/5
GoogleLeaders have been managing my rental property for many years. Recently my property manager has been Abigale Gwilliam. Abi has been very efficient and thorough particularly dealing with the hand over of the property and maintenance issues. Perhaps, for me at least, the most important thing is that she has continually kept me up-to-date with issues and progress.
Dear Christopher Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSpecial thanks to everyone at Leaders. All concerns I had with my move were delt with in a timely and professional manner by everyone involved. Update for 2021 Today was the first property visit I have had from leaders. Emily was very pleasant and it was nice to make her acquaintance. Very professional and friendlyPositiveResponsiveness, Professionalism
Hi James Punt, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Ipswich branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleAbigail was very efficient and communicative. I went into the office to notify the team of a broken fence at a property Leaders Rental manages (I'm a neighbour). Abigail acted straight away, receiving my photos by email and contacting the landlord within a day to get things moving straight away. Highly competent and it is much appreciated.
Dear Jon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHave rented with Leaders for nearly a year and are now moving into a new house with them. Rent team are very helpful, quick to respond etc. Glenda is our current property manager and has always responded quickly and always listens to concerns. She has been brilliant and hopefully will have her again for our next property!
Dear Lucy, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had an excellent experience with Leaders, especially Megan she was fantastic at her job, ensuring the problem that i had was resolved as soon as possible. The issue was resolved within an hour, didn’t have to wait too long, brilliant service. Thank you
Dear Jelena Cickane Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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