Leaders Lettings reviews

★★★★★ 1/5

Google

Absolute criminals - they will charge you a hefty cleaning fee at the end of your tenancy regardless of how you leave your property. My property manager at the Ipswich branch, ABI GWILLIAM, was extremely unhelpful and unsympathetic regarding this. Avoid renting on PRENTICE WAY with landlords RUSSELL STOTT & TIM FERDINAND. I spent an entire day scrubbing and cleaning down the house prior to check-out and payed to have all carpets professionally cleaned. Everything was marked as clean in the check-in inventory, despite it not being clean. When I checked out, I was charged for all the staining and filth that was clearly pictured in the check-in inventory (the attached pictures are from check-in before I moved in and are classed as “clean”, which I have now been charged for). In fact, I left the house in a cleaner state to that in which I took it on! Avoid Leaders like the plague, or if you have no choice, at least take pictures and mark EVERY TINY DETAIL as unclean in your check in inventory so you don’t get stitched up like I did.

Will · 26 March 2026

★★★★★ 5/5

Google

We dealt with Amber Selby on our rental property and the services she rendered were superb. At the time of calling in for the property it just went off the market, but as soon as the property came back online, Amber reached out to find out if we were still interested and the rest is history. What stood out also was her interest in getting to know us as people and not only as clients. She kept us updated through out the journey from start to finish. We are very happy with her service and professionalism, all documented either via email or voice mails when she could not reach us.

Murtala · 13 January 2026

★★★★★ 5/5

Google

Buying my first home has been nerve‑racking to say the least, but getting in touch with Darja and James completely changed the experience. From the very beginning, they have been incredibly supportive, professional, and reassuring. They listened carefully to what I was looking for and gave me great options that matched my needs. Their communication has been clear and consistent, with timely responses and complete transparency throughout the process. When viewing properties, James made me feel completely at ease, no question was ever too small or too silly, and his patience and knowledge gave me real confidence. Darja’s guidance behind the scenes has been equally invaluable, ensuring everything stayed on track. Thank you both for being such a fantastic team 😊

Tia · 16 December 2025

★★★★★ 5/5

Google

I really appreciate the effort and excellent customer service from this letting agency. The feedback and support throughout the process were very helpful. A special mention to Agent Amber Shelby, she is truly the best. She acted politely and professionally at all times, made sure I was satisfied, and provided multiple options to choose from. This is the best service I have received so far, and I highly recommend them.

Okonah · 16 February 2026

★★★★★ 5/5

Google

I have not had many great experiences with estate agencies in Ipswich but I have to say, the Leaders team has restored my faith! With our house sale, from the initial valuation with Olly, through to completion, the service has been professional, friendly, and understanding. I very strongly recommend the team. Thank you Olly, Darja, and James in Ipswich, as well as Megan at HQ.

Victoria · 16 February 2026

★★★★★ 5/5

Google

This has been our first experience of dealing with Leaders. We arranged a viewing, which was very quick and easy to do. We were met with a big smile and happy face by Darja Scerbinina at the property on arrival. Darja was very cheery, helpful and knowledgeable. She didn't rush us and let us take our time viewing the property. After the viewing, she was very helpful in negotiating a deal, answering all calls and replying to emails straight away. Further on in the process, Darja has assisted us in obtaining updates from solicitors when we were struggling for answers, which was very much appreciated. Thanks for all your help Darja, you're a star! Karen & Jon Powell

Karen · 11 July 2025

★★★★★ 5/5

Google

I would like to give my review about the good service I received from leaders, Logan Badhasha was the gentleman who attended to me regarding my property choice, Logan was very helpful and ensure everything was in order, Logan appears to be the best I have spoken to at leaders so far, in as much as everyone is kind, Logan is more kind and understanding, Logan is also very prompt in responding to mails and calls. Logan ensure everything is in order according to the preferences of the landlord. I am Still hoping to be successful in my application but just thought I would like leaders property knows about one of their best staff that deserves an award. Logan does his job well and was very respectful.

Olaniyi · 14 April 2026

★★★★★ 5/5

Google

As a landlord of several properties fully managed with Leaders, I have been impressed with the customer service. In my latest interaction with a new property, Amber Selby has been great - friendly and professional. Communication has been excellent, keeping me up to date with all progress. From my own experience, I would recommend them as a Lettings Agent.

Lisa · 16 December 2025

★★★★★ 5/5

Google

Just moved house and the letting agency team at leaders were fantastic. Bobby was amazing with the move and updating us with everything and was always available and happy to help. I appreciate the time he spent making sure our house move was smooth and perfect

Ryanberg98 · 2 April 2026

★★★★★ 5/5

Google

I met with Darja Scerbinina at the property I was viewing, she was on time and professional and extremely respectful of the vendors property. She allowed me time to view the property and I was not rushed. Being a first time buyer this is all very new to me but the information she provided was so helpful and invaluable. I placed my offer the next morning and was fortunately accepted, I recommend Darja

Kelly · 11 July 2025

★★★★★ 5/5

Google

With it being our first move together, everybody at Leaders have been so welcoming and accommodating, especially Amber Selby. Amber has been fantastic during this process and made the entire viewing and agreement process very smooth. Thank you Amber and everybody at Leaders :)

Bobby · 26 March 2026

★★★★★ 5/5

Google

First time renting after beeing away from the country for 22 years. Have found Leaders and my Consultant Logan Badhasha has been very kind, understanding and helpful whilst being professional in clarifying all the ins and outs of renting a property in England. I am very pleased with the service provided and can highly recommend Leaders.

Suyaen · 14 December 2025

★★★★★ 5/5

Google

Logan you legend, We enquired about a property and from start to finish, Logan and the team in Ipswich have been kind and quick. Any questions we had were answered prompty with a call. Honestly what a helpful bunch of kind people. Thanks again.

Adam · 16 March 2026

★★★★★ 5/5

Google

Had a great experience getting our lovely flat with Amber's help, from viewing the place to now having moved in! She was always so friendly on the phone and always happy to answer the many many questions I had. Thank you to Bobby also, he was very helpful during the viewing process :)

Brea · 16 November 2025

★★★★★ 5/5

Google

walked in in person, was helped by Logan to set up a viewing within a couple days, whole process was quick and I was helped throughout it immensely. Would definitely go with them for future properties

Ilya · 26 March 2026

★★★★★ 5/5

Google

Alyona and the team at leader have been fantastic from start to finish, Check out complete today and full report emailed. Landlord was great as well. Well done to all at leaders thanks for your help and support. Trevor

Trevor · 16 February 2026

★★★★★ 5/5

Google

Logan Badhasha was brilliant! He helped me find the house of my dreams and finalised everything in such a smooth and professional way. I am very grateful and excited for this new chapter. Highly recommended!!!

Patryk · 16 March 2026

★★★★★ 5/5

Google

Well what can I say , after being made homeless by the council we had no where to go me and my 19 year old son . See a property through leaders and Jodie was amazing putting my mind to rest that we can get it . Sarah brenland was amazing getting the property painted to a very high spec amazing . When we signed contracts on the day they said went to office early as have to work , they even made me a cup of coffee with a choice of milk ( who offers this ) Sarah was standing at her desk a great experience and Jack was so relieved ty Jodie pinion and Sarah white milk xx

Steven · 28 October 2024

★★★★★ 5/5

Google

Great team down at leaders was helped and guided through the process by Logan , much appreciated for the support during the time to search and also get into property, fast on calls/reply’s to emails etc.. Very happy with a great place to now stay and would highly recommend to all thinking to visit or find a place to live via Leaders in Ipswich or any other branch, great company to be assisted professionally and guided through the paperwork’s and other online things when looking to rent a place to stay . Peter/nathan.

Nat · 26 March 2026

★★★★★ 1/5

Google

If you are looking for a letting agent that allows landlords to violate tenants rights and shirk their legal responsibilities, look no further than Leaders Ipswich. I never had an urgent repair (no hot water, broken boiler, kicked in front door) attended to in a timely manner, and lived for months without a front door or heating. Their processes mean they can simply reassign you a different property manager every month to avoid accountability, or to make it difficult for tenants to keep clear paper trails of communication. Be careful of their “no deposit scheme” which means you will pay a monthly subscription for your entire tenancy there. Leaders Ipswich also violate conditions of the deposit protection scheme by not carrying out check out or check in inventories, and then advising landlords to stick tenants for end of tenancy charges. Thankfully I kept records and they were not able to charge me £700 for “removal of furniture”…which by the way…was MY furniture. I will be escalating my complaints, however they are now not responding to my subject access requests or FOI enquiries, despite being legally required to within 1 month. Which I will be escalating to the Information Commission Office & then to the financial ombudsman to do further investigation into this landlord, the 4 flats he rents out, and leaders role in responding to tenant complaints and issues.

Mutsa · 16 March 2026

★★★★★ 5/5

Google

I am going through the process of purchasing my first property and Darja has made this experience incredibly special. I have been persistent, had a lot of questions and she has gone above and beyond every time to get answers and support my journey. Her communication is incredible, updating me even when she’s awaiting answers so I’m not sat confused or unaware to what’s happening. Her viewing was professional, helpful and she was happy to take things away and find out more. Simply thank you for everything you have done.

Lauren · 16 March 2026

★★★★★ 5/5

Google

Please give our thanks to one of your team, Alyona, for all her help and effort she gave to my other half. We'd send chocolate or flowers but we don't know if she likes them and indeed, we don't want to make your other staff members jealous. Again, thank you thank you thank you Alyona. It's really nice to know that you care and put so much effort in. We really appreciate it and want you to know.

Mark · 17 October 2024

★★★★★ 1/5

Google

My experience with Leaders (Logan branch) was not what I expected. I provided documentation including a B2B contract, invoices clearly showing payments received from my client, and a guarantor with strong income. I was informed that further documentation was required following feedback from the referencing process. Throughout the application, communication felt inconsistent and the process did not progress in a clear or transparent way. Using the same documentation, I was able to proceed successfully with other agencies for similar properties. I understand that agencies may follow different internal procedures, however clearer communication and consistency would have made a significant difference to this experience.

Andrei · 16 February 2026

★★★★★ 1/5

Google

I spoke with Vanessa in property management with regards to an issue with my key fobs and its been over 6 weeks and the matter is still outstanding. Vanessa was very rude and abrupt. It was the first time in 6 weeks asking for an update. I don't appreciate being spoken to like that. I have dealt with other colleagues in the branch and they were professional but Vanessa has unfortunately spoiled the reputation of the branch.

Tega · 20 August 2024