Leaders Lettings 2 Falcon Street reviews

★★★★★ 4/5

Google

Abigail Williams has been most helpful recently with maintenance issues at Felnor Walk, Felixstowe - specifically getting replacement communal bins after the shocking fire of 29 th May - although this did take nearly 2 months. Also at my flat getting replacement broken window catch and oven. Hopefully also velux window cleaning will also be given the go ahead. She has been polite & helpful in her communications, and prompt in replying to my requests & inquiries.

Chris · 11 August 2024

★★★★★ 5/5

Google

Logan was incredibly helpful from start to finish, polite, patient, and always willing to take my calls. His communication was excellent throughout the entire process. There was a hiccup along the way, but it was handled extremely …

Adnan · 16 November 2025

★★★★★ 5/5

Google

Logan has been amazing with helping and supporting me move into a new property. He is super polite and very efficient with his support!

Aidon · 16 March 2026

★★★★★ 2/5

Google

Been there for two years. When I moved in, internet was slow enough that you couldn't use Youtube on 2 devices at the same time. It was fixed a few months later (approx. 6 months) after pestering the agency/landlord. No CO detector in my room for more than a year even though the central heating/boiler was in a wannabe closet in my room and according to the law, the CO detector must've been there from the beginning, way before I moved in. Took them 2-3 months to get that installed. Mold in the bathroom because the insulation in the ceiling was non-existent and the extractor fan couldn't keep up with the steam in the bathroom. Wet patches on the walls in the living room which were disregarded for a long period of time. Agency in general not caring about tenants and being extremely slow in regards to any query and/or any issue that happened. There is a guy in the branch who is actually caring, but can't remember his name. I won't name my property manager as she was close to useless in most of the situations. If you have better options, go with other agencies.

Vlogu' · 21 March 2024

★★★★★ 5/5

Google

Firstly Id like to say this agency did an amazing job, to be in specific, Logan who works their went up and beyond helping me find a property and sorting out all the paperwork and going to every extend to helping me move in, their service cannot go unoticed, but honestly one of the best agencies who guides their clients every step of the way. Once again thanks 'Leaders' and Logan😊

Jeffrey · 16 February 2026

★★★★★ 5/5

Google

I have been a tenant managed by Leaders Letting and Estate Agents Ipswich for more than a year. I also struggle with severe ADHD. My Senior Property Manager is Abigail Gwilliam. Abigail has been consistently kind, patient and helpful in addressing any and all of the problems I have had, whilst in my flat in Ipswich. I fully endorse Leaders Letting and Estate Agents Ipswich.

Peter · 9 November 2024

★★★★★ 5/5

Google

Am very impressed with Mr Logan. He went above and beyond by assisting us outside of his normal working hours, which made it easier for us to manage our own commitments. I admit, we are we very demanding tenants with specific preferences, but Mr Logan handled everything professionally and patiently to make sure that all our requirements are met. Thanks to his dedication we were able to get a home that truly suits our needs.

Ras · 9 January 2026

★★★★★ 5/5

Google

I would like to extend my gratitude to the entire Leaders Ipswich team for assisting us in securing our new home. I especially want to thank Bobby Sheriff for his exceptional help throughout the process, from viewing the house to handing over the keys. His prompt and responsive support made the move significantly smoother for us. Thank you, Bobby, for your invaluable assistance.

Sunil · 21 October 2024

★★★★★ 5/5

Google

We had great support from Darja when buying a property and were really well guided through the process and liaising between us and the property owner. Thanks to Darja and the Leaders team

Stephen · 16 October 2025

★★★★★ 5/5

Google

I had a great experience with Leaders, and I’d like to give a big thank you to Tiago for all his help. He was super supportive, friendly, and guided me through the whole process with ease. From the first viewing to signing the final documents, everything went smoothly thanks to him. He was always quick to respond and happy to answer any questions I had. I really appreciate the support and would definitely recommend both Leaders and Tiago to anyone looking for a place.

Chrysanthi · 18 April 2025

★★★★★ 5/5

Google

I have had a positive experience with Leaders in Ipswich. Abigail has been very helpful and cooperative. Quite happy with her timely and professional support.

Syed · 14 December 2025

★★★★★ 5/5

Google

Nothing but good things to say about Logan! We enquired about a property and he has always been quick to reply and if not he was out of the office which you can't help being in the line of business. Super quick and helpful with telling us that our application was successful too! Looking forward to years of renting from these guys!

Hannah · 16 March 2026

★★★★★ 5/5

Google

I had logan helping me through leaders and he is brilliant and always there to help even when you feel like giving up because something hasn't gone my way. He helped me secure the property. Which means alot to me as a single mum off 3 working full time trying to get a forever home for me and the boys . And he helped with this . And couldn't thank him enough

Suzanne · 14 December 2025

★★★★★ 5/5

Google

Logan has been really helpful throughout the whole process of moving out. From start to finish he has helped me, and has answered all of my queries.

Zsombor · 16 November 2025

★★★★★ 5/5

Google

I had a fantastic experience with Leaders Lettings Ipswich. Freya was incredibly helpful throughout the entire process, always available for communication, and made everything smooth. The property management has been extremely satisfactory as well, with Sarah helping me with issues as soon as its been logged and working to get it fixed at the earliest. Highly recommend!

Srihari · 24 November 2024

★★★★★ 1/5

Google

Absolutely diabolical experience with the ipswich branch, from lettings agents who never return calls to managers who aren't forthcoming and honest to a property manager who acts solely on the behalf of the landlord and not in your interest, in particular Abigail I've never had such an upsetting and disgusting experience than dealing with this person, condescending and has the worse attitude when dealing with tenants it's almost unbelievable this person has this position, making accusations and decisions about a property without even visiting the tenants or the property once. In huge contrast however another property manager Vanessa couldn't be more opposite, absolutely wonderful property manager who takes time to visit properties and the tenants when issues arrise and acting in the interest of both the landlord and the tenants as property managers should do. I will say the Woodbridge branch have terrific staff, lettings agents and an assistant manager who genuinely tries to resolve issues. I would on the whole however never recommend this company

Roger · 24 August 2023

★★★★★ 5/5

Google

Logan is very polite and helpful. A credit to Leaders

Angus · 26 March 2026

★★★★★ 5/5

Google

I can honestly say that Abigail has been exceptional from our very first chat regarding the property that we now live in. The whole process was dealt with very quickly and was not stressful at all. As our property Manager she is always very quick to respond to any queries that we may have. Thank you Abi.

Chris · 16 November 2025

★★★★★ 5/5

Google

They have been so supportive and have gone above and beyond to make this move run so smoothly. A special thank you to Logan. X

Ally · 16 November 2025

★★★★★ 5/5

Google

We have just moved out of a Leaders managed property after almost 6 years. We have always had a good service from them and any issues have been responded to promptly and efficiently. Abi has been our property manager for a while now and has been brilliant, especially with helping us to navigate the moving out process. We were buying a house and had some uncertainty around notice period/completion dates and she really helped to take the stress out of ending our tenancy. Nothing was too much trouble for her and she was able to get responses from our landlord quickly. A great service. Thank you Abi.

Beverley · 20 June 2023

★★★★★ 1/5

Google

Extremely unprofessional and discourteous experience. The agency refused to speak over the phone and offered no real communication throughout. As soon as they discovered a five-year-old credit issue, I was abruptly dismissed with no explanation, no support, and no follow-up. I was bluntly told, “There’s nothing we can do for you,” and that was it, no empathy or basic courtesy. I felt completely disregarded and disrespected. If this is how they treat prospective tenants, I wouldn’t trust them to handle anything responsibly. Shocking customer service. Avoid.

Mr · 10 August 2025

★★★★★ 5/5

Google

Can't praise these guys enough for how helpful and friendly they are, especially Amber who made everything easy and communicated well.

Daniel · 16 November 2025

★★★★★ 5/5

Google

We were helped by Bobby from Leaders Ipswich, he was so kind and patient, it was really a smooth process and made our move easier, thank you Bobby 😊. …

Sandra · 3 August 2025

★★★★★ 5/5

Google

First time I worked with Leaders and so far a very helpful agency, Freya Kingsnorth was the agent that start the renting process with us and was superb since day one, attending to all our enquiries and very helpful all the way during the process, just started our tenancy with them and I’m looking forward to work with you, I recommend for sure to friends and family, thank you Leaders and Freya for everything so far.

Diogo · 20 June 2023