Trusted Agent profile · 2 Falcon Street
★★★★★
619 reviews across 2 platforms
2, Friars House, Ground Floor, 2 Falcon Street, IP1 1SL
Leaders Lettings's office in 2 Falcon Street, at 2, is rated 4.6 out of 5 across 619 reviews on two platforms, including 611 Google reviews rated 4.6.
Every review we hold for the 2 Falcon Street office, from every platform, shown as written. First names only.
5/5
GoogleAmazing they helped me and partner move in so quickly and professionally they where so supportive and made sure we where happy and satisfied in our new home and went out of there way to make sure our move went smoothly highly recommended 🙂 all the team is amazing
Dear Kelly, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExceptional service! The property manager Sarah Brenland has demonstrated an unparalleled commitment to ensuring a seamless experience throughout my tenancy. Her responsiveness to maintenance requests was impressive, swiftly addressing any concerns.Thanks
Dear Naila Ejaz Ejaz Ali Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe staff here go above and beyond to help you with every possible way to get you that property as soon as possible. Wanted to specially thank Ryan for helping me. He arranged everything needed or my move. I recommend this letting agency.
5/5
GoogleSuper good experience with Leaders. All agents that I have been liaising with are very attentive. Recently I have been leasing with Abi and she’s great, very prompt replies to emails plus good customer service. Would recommend them!
Dear Melissa, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMegan, alice, sarah, glenda and vanessa are people who we always deal with and they are really really great people, stars actually, aswell as being really good at their job! i appreciate how nice and caring they are as it makes me feel happy to be using leaders!
Dear Freddie, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHaving now been with Leaders for a number of years, i would highly recommend their services, an excellent and professional service and always responsive to tenant needs and requests, Alice Bevan as property manager has always been just a phone call away for issues and advice.PositiveResponsiveness, Quality, Professionalism
Dear Mark Whiting, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders team they are very support from the beginning to the end, special Hannah Cotterell. She done everything in her power to find me the right place. She is the key of the business. Once again thanks Hannah Cotterell Regard C Monteiro
1/5
GoogleBobby has taken days to reply to my emails and won't answer basic questions about a viewing. I've lost interest in the property now.
Dear Lorna Kelly, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleLeaders has never let us down until today. We are renewing our contract soon and Abi our state agent has been very helpful in our queries. Im happy with the services we have been provided so far.
Dear Anyaw Boldak Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDear Marcus Leek I would like to thank you for all your help to get a suitable apartment for me. It was a great pleasure to cooperate with you as you were supportive and made application process easy going. Thanks for everything once again. GordanaPositiveResponsiveness, Quality, Professionalism
Dear, Gordana Kovacevic, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleBettina Goode has been managing our properties for a long time and the service she provides is absolutely fantastic. Towards the end of the year we had some issues with one flat which Bettina dealt with utmost professionalism. Always friendly and polite. Great agent.
5/5
GoogleMany thanks to the property management team and the contractor to get the issue reported sorted as quick as possible. Quality work too!
Dear Muthu Kumar Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI am so happy with all the excellent customer service provide by Ryan. I'm moving out for the first time and was a little worried to begin with. He has been amazing with answering all my questions, reassuring me and nothing was too much for him. Would highly recommend :)PositiveResponsiveness, Quality, Professionalism, Value
Hi Kurtis Nice! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Leaders Estate Agents Ipswich
5/5
GoogleMany thanks to the property management team and the contractor to get the issue reported sorted as quick as possible. Quality work too!
Dear Muthu Kumar Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFreya and Abi have been amazing! Thank you so much for all your help during our moving process and for checking in when we first moved to make sure everything went as smoothly as possible :)
Dear Linzi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleTiago and Leaders were incredibly helpful with the whole process, from viewing, to applications and all the way to picking up our keys. Very, very happy overall, thank you!
5/5
GoogleI have had many dealings with Megan Lyth over the past couple of months & have always found her to be a very pleasant & efficient Property Manager. She is very swift in answering any queries I may have, thus making our Business run much smoother.
Dear Jane, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleIs the first time me and the other half have rented a property and Ariel made everything painless and easy! Got everything sorted and continues to check in every now and then to make sure all is well! Fantastic stuff
5/5
GoogleI cannot thank Kelsey enough for everything she has done for myself and my partner in getting our very own flat together, she has been absolutely amazing. Leaders have been exceptionally helpful if kelsey isn't available. Thank you guys x
5/5
GoogleFor the past few days Ryan has been looking after us and helping us through the process of finding a new flat. He has been fantastic and we would 100% recommend him as he is an asset to the company.
5/5
GoogleI highly recommend the Agency! My experience is based on quick and resourceful response, effective communication and they’ve certainly moulded what would normally be a stressful activity (i.e. finding a new home) into something much smoother and enjoyable. Thank you Ms Claire Orriss and all of the team for the help and dedication!PositiveResponsiveness, Quality, Professionalism, Value
Hi Krasimira, thank you for your kind words and this wonderful positive review about our Ipswich branch of Leaders! We are please that we were able to meet your expectations and that Claire and her team were able to provide you with an excellent service. Thank you from the Customer Relations Team.
5/5
GoogleRyan has been extremely helpful with looking for properties, always fast responding to emails and phone calls, sending us properties that match our criteria all the time. Even offered me a coffee when I was in the office. Outstanding service!
5/5
GoogleMust give a 5 star review for Abigail who has been a pleasure to work with in renewing our tenancy for another year! Quick replies and very professional! Thank you for making the process easy!
Dear Shannah, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThank you to Gemma who remained friendly and professional throughout.
Hi James, thank you for taking the time to leave a review about your recent experience, we are so happy to read that Gemma was so friendly and professional throughout your experience, we will ensure your comments are passed onto her so she is aware of your thanks. We hope you have a great day! Kind Regards, Leaders
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