Regal Estates reviews

★★★★★ 1/5

Trustpilot

Could not be worse, denied access for over two months paying over £1,500

Secured a 6 bed rental home for students and denied access, but paying rent and bills!

Jassi · 20 August 2024

★★★★★ 5/5

Trustpilot

We couldn't recommend Regal highly…

We couldn't recommend Regal highly enough, they have been nothing but helpful, considerate and reliable throughout. We used them to sell a property and to buy another and the service offered, especially by Ryan and Rachael, has been excellent. A truly honest, customer-focused estate agents. Thanks again to all involved in our move, we really appreciate all of your efforts.

Adam · 27 September 2018

★★★★★ 5/5

Trustpilot

Helpful

Never rented before, moved to Kent from South Wales alone so quite a scary experience. I spoke to Charlotte in the agency and she was so helpful, nothing was too much of a problem.

Lowri · 22 April 2021

★★★★★ 5/5

Trustpilot

I have used Regal Estates in Canterbury…

I have used Regal Estates in Canterbury for many years to manage my property. I cannot recommend them highly enough. They are professional, courteous and have always been available to both myself as a landlord and my tenants. My association with Regal has made being a landlord a pleasure. I have relied on them to deal with utility companies, trades people and liaise between myself and the many sets of tenants in the property. The house is now for sale and my relationship with Regal has ended but should I enter the rental market again this company will be my only choice. At every level the employees have been exemplary.

Bernadette · 11 August 2021

★★★★★ 5/5

Trustpilot

Great experience with Megan at Regal…Professional and friendly. Highly recommend.

Great experience with Megan at Regal estates Canterbury. The agency has very convoluted intake forms, so Megan did everything possible to guide us through the process. She was professional, friendly and knowledgeable and made the deal happen. Thank you!

Yana · 5 October 2022

★★★★★ 1/5

Trustpilot

Unreliable, not trustworthy

Simply do not choose them as your tenancy agents because they are only interested in making a profit through stealing your holding deposit. If you smell this, they will flip the deal and reject your application without any referencing procedures.

Zayed · 13 August 2022

★★★★★ 4/5

Trustpilot

Megan at Regal Lettings Canterbury has…

Megan at Regal Lettings Canterbury has been amazing and super supportive.

Samantha · 18 September 2023

★★★★★ 5/5

Google

Very helpful and professional service. Great for advice and assistance in the house sale market.

Alexander · 29 May 2024

★★★★★ 5/5

Trustpilot

I couldn’t be happier with Regal…

I couldn’t be happier with Regal estates and the team. I wanted to rent out my newly refurbished apartment. They came to the apartment with all sorts of cameras and gadgets and spent time taking photos and creating a brilliant virtual tour. The girls were brilliant and found tenants within a week. This was my Father’s apartment who passed away last year so a huge thank you to the team for making what could have been a very stressful experience a pleasant one!

Chloe · 24 March 2021

★★★★★ 5/5

Trustpilot

Sale of property

RRegal estates sandwich selling are excellent. In my opinion they work very hard. Rachel follows up enquiries after you have an offer. I recommend Regal sandwich for selling yourYour property however I do not recommend Regal lettings Canterbury for lettings of their customer service is very poor where as sandwich sales customer service is excellent

Sally · 23 July 2018

★★★★★ 1/5

Trustpilot

Absolutely disgusting service from…

Absolutely disgusting service from these estate agents. Problems arising at the property that took 2 years to rectify, and still haven't been put right to this day. Constant lies after lies. Moved out now and they are trying to charge £990 for redecorating a property which has only fair wear and tear marks...they are all about money and have possibly the worst customer service levels I've ever experienced. They will send you an email out of hours so that you cannot contact them about it till the next week, constantly ignore your calls and emails. I would not recommend these to anyone and certainly won't use them again. Now potentially taking them to court over the whole thing. Said in our check out inspection the property was filthy and poor condition, despite all people looking around saying how well it was kept, along with the fact the cleaners only had to complete a 'light clean' as per their invoice.DO NOT USE THESE.

Ryan · 22 March 2021

★★★★★ 5/5

Trustpilot

What an experience, 5 stars isn’t enough.

What an experience. Professional. Personal. Always there for you. Through a pandemic there were ups and downs with 2 offers that couldn’t make it through in the middle of the process and a 3rd that took a long time, at no fault of this agents. A challenge you’d assume however these amazing agents, seemingly laugh in the face of a challenge, as in a matter of weeks to turn around the property, re-market and get another offer in place, fierce. They had a plan every step of the way. Worked hard to get viewings in place with high communication along the way they really made me feel valued as a client. They wanted to know how they could do better for me all the way through. If you emailed you got a response. If you called you spoke to someone that knew the answer. Everyone else around the city must be going out of business due to these agents. Style. Ask for Gillian by name as you need them on your team as her and the team in Canterbury are FABULOUS!

Mar · 27 November 2020

★★★★★ 1/5

Trustpilot

£160 holding taken,

£160 holding taken they said we never gave enough information but back and forth with the reference company my husband works for John Lewis and I can tell you between him and myself we could afford this flat rent twice over and now at the last min it folds and my daugther has no where to go and lost £160 holding fee such bad company, we never had any problems with her last company. Should be ashamed of themselves. So heart breaking when they trying to start out on their own

Samantha · 22 September 2020

★★★★★ 5/5

Trustpilot

Lovely customer service by Meghan

Lovely customer service by Meghan, quick replies. Even when holidays were taken by staff, there was always someone at hand. Really helpful, and happy to answer all questions, and relat yo the landlords wherever needed.

Vicky · 17 October 2022

★★★★★ 5/5

Trustpilot

Regal was great start to finish buying…

Regal was great start to finish buying my new house. Rachel was amazing. Helping the chain move along and explaining the whole process to me every step of the way .

Amanda · 7 October 2020

★★★★★ 4/5

Google

Really good service. Bought a house through them. I took one star off because when I collected my keys, I had a member of staff say "if that house isn't quite right you can always come back and see us and we'll help you sell it". I understand they want to promote the business but I hadn't even got into my new house after 4 months of waiting and various stresses during, I didn't really appreciate it but that's just me. It was a little thing but in terms of the actual purchasing process these guys were fantastic!

Dan · 16 June 2020

★★★★★ 5/5

Trustpilot

Fantastic estate agents

My partner and I expressed interest in a property to rent and the lovely Megan got back to us almost straight away! We needed to change the day of our viewing and everything was arranged with ease!

R.C.S · 22 June 2022

★★★★★ 5/5

Google

So friendly and helpful

Derek · 26 September 2024

★★★★★ 5/5

Trustpilot

Regal Estates Sandwich amazing service

Regal Estates Sandwich provided us with professional, proactive and exceptional service throughout the whole process of selling our house. From our authorizing the sale through to completion, an amazing 5 weeks later, we were kept fully informed of progress and felt fully supported throughout. The Solicitors and removal company we used were recommended by Regal and both exceeded expectations in supporting the sales process. Everybody acted as a team , led by Regal,and the whole process was less stressful as a result.

Paul · 6 November 2019

★★★★★ 5/5

Trustpilot

All estate agents should be like this!

From the beginning Regal were very positive about selling our apartment which they did very quickly and at a price higher than other agents had suggested. All the staff are conscientious efficient and friendly but special mention for Rachael whose job it is to pick up responsibility for managing the process from offer to completion - she was always on top of things and thinking ahead so the sale went through quickly and without a hitch. All estate agents should be like this!

Linda · 2 August 2019

★★★★★ 5/5

Trustpilot

Regal Estates Kent

Roger, Ryan and Yvonne worked tirelessly to sell my house and find me a new home in a specific development. They achieved this in a short space of time using their local knowledge and expertise. Once they had found me a new home and a buyer for my existing house I was introduced to their sales progressor Rachael. She continued the good work and made sure that the sale and purchase process rang smoothly and speedily. I can not speak too highly of this great team of professionals who really listen to your requirements and then more than deliver on their promises.

Linda · 27 March 2019

★★★★★ 5/5

Trustpilot

Thank you so much to the team at Regal

Thank you so much to the team at Regal, Canterbury! They were not forceful or pushy (unlike other agents) - Regal have listened to our needs and wants. They did not hound us and we never felt pressurised. Regal were friendly and professional throughout the whole transaction. Keri especially worked hard to ensure a smooth exchange and completion. We highly recommend the team at Regal, Canterbury and will most definitely use them again. Thank you guys, your hard work is commendable and a lot of other agents could learn from you.

Lloyd · 10 February 2019

★★★★★ 5/5

Trustpilot

Thumbs Up - a very positive experience

Very positive experience using Regal Estates to sell our flat in Canterbury. Keri kept me informed during the whole process and the exchange and completion went smoothly. Would definitely use them again

Happy · 29 January 2019

★★★★★ 5/5

Google

Got there at last! I just wanted to thank you for the more than excellent service we have received from Regal, starting with Roger, always professional, knowledgeable and on the ball, keeping us up-to-date at every hurdle. The back-up staff in the office have been brilliant, especially helping mum who has struggled with the enormity of moving and it taking so very long. And finally, our dealings with Rachael, who has worked tirelessly to ensure exchange happened as quickly as it could. The complicated chain has meant that Rachael quite often worked out of hours and on her day off, sometimes late into the evening sending texts and emails. She even offered to take a day off to help mum move if the completion date was delayed and my brother couldn’t come down. In her friendly but professional way she has been on good terms with all parties to achieve the desired outcome; I know, as Sales Progressor, it is her job to be totally involved and move things along quickly but she really has gone out of her way and has helped my elderly mother, who has never moved before, to cope with the difficulties and stresses that this has brought. So, a huge thank you to Regal for making the move eventually happen and we have been delighted with the service we have received. Please pass on our grateful thanks to all who have been involved with mum’s move and in particular, Rachael. THANK YOU!

Lynne · 17 June 2017