Regal Estates reviews

★★★★★ 1/5

Trustpilot

Terrible made to feel like a second…

Terrible made to feel like a second class citizen, passed referencing then failed it after? Work that one out @ property put online straight away dropped in price and i was messed about ! As soon as they run my referencing again with a fort knocks process they couldnt even be bothered to call me @ another agency in kent came through for me and showed kindness and excellent customer care! If you want to feel like the woman in the pretty woman film go here!@!@@@@@@@@@@@@@ shameful .

Kelly · 23 May 2026

★★★★★ 5/5

Google

We deliberately chose a local estate agent when selling our property so it would be easy for us to pop in to check on progress etc. The whole process took a year and with 7 of us in the chain it was a pretty nerve wracking experience. No question or query was too much trouble and from the start to the finish of the whole process everybody we dealt with were professional, efficient and friendly. However we have to give a big shout out to Yvonne who worked tirelessly on our behalf to ensure the sales and purchases progressed. She emailed, badgered and generally made a nuisance of herself to get answers to issues around delays/difficulties etc. She even had the time to send us a card, which was one of the first we received - a lovely gesture. So although house selling/buying can be fraught we genuinely felt in good hands with the team at Regal.

Joanne · 16 April 2025

★★★★★ 5/5

Trustpilot

Finding a property that you really like…

Finding a property that you really like can be quite tricky but that process was made much simpler with Regal Lettings. Megan Tomlinson, the lettings negotiator, was fantastic! She was very friendly and professional throughout the whole process. Booking a viewing was easy and Megan was very accessible and responsive to both emails and calls, which I really valued. Having spent a lot of time calling up different Estate agents , it was a breath of fresh air to work with Megan and Regal Lettings.

Jamal · 10 May 2022

★★★★★ 1/5

Trustpilot

Really, really bad experience

I was a student in Canterbury in the early half of this year, renting from Regal Estates. At the end of the tenancy, I moved out of the property in early June and when I did I cleaned. The last of my housemates to move out was C (for privacy reasons) and he did a thorough clean of the property INCLUDING light sockets etc- the whole shabang. C has moved out so there is no one left in the property, we have all handed in our keys. About a week later, we get an email saying that the landlord would like to make deductions to our deposit. They said that the landlord wanted to take off money for the doorbell not working, the garden not being clean and the house being unclean. We disputed the first two as1- The doorbell was broken on our arrival in September 2017 and we noted this in the itinerary 2- In November 2017 the landlord said "don't worry about the garden" as she was going to pull it all out. The cleaning we accepted as we knew it may not have been 100% to regal's standards. I emailed them back with all of this. They accepted the disputes, all seemed good however, this is when the communication stopped. I kept emailing to no avail- when I would ring up I was told that our property manager was "unavailable" and "best placed to deal with the issue", essentially the PM was sick and no one else could help. This went on for WEEKS. In about August/September we got an email detailing the charges for the cleaning, this was £380 which was thought was extortionate for what was required. I emailed and asked for an inventory which the agents happily sent. From the pictures, we immediately knew what had happened- the landlord had lost money due to the disputes we had raised and so, in order for her to try and recuperate the money she lost, she bought the builders in after we had moved out, THEN bought in the cleaning company and wanted to make us pay for their mess (i.e. boxes, lots of dust and debris etc). This is why we hadn't had any contact- the agent was waiting for the builders to finish their work before they could get back to me with a price.I was stuck between 1 or 2 stars but in the end I decided on one (although it is in the middle). The staff were never rude but the situation was totally unacceptable- the agency should never have let the landlord do that. They did not stand up for us, the students and if we had not persisted we would have been made to pay it.I will also note that this case almost went to mediation however at the last minute the landlord agreed to pay half of the cleaning costs so we did not have to pay so much. After all the hard work we accepted it- it was still not ideal but we just wanted our money back.AVOID this company at all costs. Edit: Replying to your reply1- How come then, we did not receive any communication from you till the builders had been in and the cleaning company had cleaned?!2- Why was the cleaning carried out after the builders anyway? We shouldnt have had to pay for that what so ever. 3- What should have happened is the cleaning company cleaned, THEN building work was carried out then they cleaned again, we should have paid for the first initial clean. The landlord should have picked up the second clean in full as it was their choice to have building done on the property.

Anna · 29 January 2019

★★★★★ 5/5

Trustpilot

Impressive

Having just purchased a property marketed by Regal, the biggest compliment I can pay to Keri and the rest of the sales team in Canterbury is that I would definitely want them selling any property of mine in the future. Keri worked hard for her client and was always quick to respond to answer any questions. She made the whole conveyancing process fast and efficient. Her colleagues provided a professional back up service. This is in stark contrast to my previous experiences with most other agencies.

Michael · 27 November 2018

★★★★★ 5/5

Trustpilot

Thank you Regal Estates

My husband and I just purchased our first house through Regal Estates. We are obviously very excited about this and felt that Regal Estates shared in our excitement and helped us through the whole thing. Ours was a rather complicated chain and very stressful at times (as I know house buying often is!) but Rachael, Ryan and the team always kept us informed and helped to relieve some of the stress. We really felt that Rachael went the extra mile to help us to secure our home. We have just painted the front room and have agreed to adopt a cat and couldn't be happier! Thank you!

Customer · 29 October 2018

★★★★★ 5/5

Trustpilot

Outstanding Service

I have Recently purchased a house through Regal Estates in Sandwich. after selling my house through another agent and dealing with several others along the process I can honestly say that the Team at Regal have been AMAZING! Roger, Ryan, Yvonne and Charlie made the viewing process smooth and professional. we have had a few hiccups in our process but Roger and his team communicated the entire process and let us know what was going on every step of the way. A very dedicated, professional team. True credit to Regal. Rachael the Sales Progressor deserves a very special mention, if I was to buy and sell again I would pick Regal based on Rachael alone. her dedication to her job is so commendable, her knowledge, perseverance and work ethic are truly outstanding. her workload must be huge but everytime I needed information or an update she would be there, often out of her work hours too! we couldn't have done it without her knowledge and dedication. I actually miss our communication. Rachael is a big asset, friendly, professional and so knowledgeable. well done to everyone at Regal we are so HAPPY that we made it through to the end goal after such a long time. I would Recommend Regal Estates Sandwich. great service and brilliant team too.

Julie · 22 June 2018

★★★★★ 5/5

Google

We bought a house through Regal and it was a great experience. Ryan was professional and thoughtful throughout the process and a pleasure to work with. Would definitely recommend their services.

Richard · 29 May 2024

★★★★★ 5/5

Trustpilot

Review

Zaria was great with how quickly she got me into my apartment. Couldn’t praise her enough for her efforts to get me in after I needed somewhere as a first time renter. Will be looking to use them again if needed.

Harry · 8 February 2025

★★★★★ 5/5

Google

Quality Estate Agents. Added on 30th April 2024..we finally moved with Regal Estates following a very tense 7 months in a 6-party chain. At every step, Regal were outstanding. The best Estate Agent l have ever used by a country mile, in 40 years over 7 moves. Highly recommended. Thank you Yvonne, Roger & Ryan.

Shaun · 29 May 2024

★★★★★ 1/5

Trustpilot

Regal Estates Canterbury is the WORST…

Regal Estates Canterbury is the WORST estate agency that i have ever dealt with; rude, unprofessional, prejudiced against people of colour, and most shocking of all these are the most dishonest managers i have ever dealt with. At the end of my tenancy they tried to STEAL my deposit using inflated charges and i had to fight back through the TDS adjudicator; who embarassed them by highlighting that they were trying to end up in a better position through their charges. Avoid by all means, and if already with them, resist their attempts to steal your deposit.

Mimi · 16 August 2021

★★★★★ 5/5

Trustpilot

Honest estate agents are hard to…

Honest estate agents are hard to find.... but look no further! Their friendly, non-pushy staff helped so much with the sale of my house. It sold so quick, probably helped by Robs great photography skills. They know their stuff... would definitely recommend and use again. They go the exrra mile which is the service you want.

Kim · 18 April 2018

★★★★★ 5/5

Trustpilot

Professional and very helpful!

Even though we didn’t go with Regal, this was no fault of there own just another estate agent offered the same % but I actually know them that’s why we went with the other one. However, Gill from regal and her team could not have done enough for us! Gave us guidance as we are a young couple, offered professional help and I couldn’t have had a better experience! A superb team who will do anything to help you! Thank you so much Gill and co! We are very grateful for your advice and really appreciate it! Deanna and Glen

Deanna · 1 May 2021

★★★★★ 5/5

Trustpilot

Excellent experience throughout.

Everyone at Regal Estates was easy to reach, pleasant to deal with, and acted promptly and transparently.Viewings were arranged for our convenience even when we did not give much notice.Covid protocols were strictly observed and Steph even unlocked and opened all the sash windows to show they worked satisfactorily.Communications between us and the sellers were judiciously passed on, speeding up the process.We were buying long distance and when we needed local professionals and tradesmen Regal made suggestions.After buying a property through Regal Estates we would be pleased to ask them to sell for us in the future. The photography and virtual tours online are superb and the enticing descriptions added excitement and made us want to view the properties for ourselves.

Andrew · 7 January 2021

★★★★★ 5/5

Trustpilot

Exceptional Service

The service we received from Roger and Rachael at Regal Estates was exceptional. Friendly, professional and, in what is inevitably a stressful time, reassuring. Rachael went above and beyond to ensure that all parties in the chain were up to date with events and kept the chain moving smoothly throughout the whole process. We cannot recommend them highly enough and would not hesitate to use them again (but not for a few years hopefully!) Jo Moore and David Birch

Jo · 15 October 2020

★★★★★ 5/5

Trustpilot

Regal Estates in Sandwich

Regal Estates in Sandwich is an exceptional Estate Agent who have a unique and excellent team. They assisted us with the process of buying and moving into our new home in Sandwich just before Christmas. The team look after each stage of the process very efficiently and professionally, which worked incredibly well for us. Rachael is excellent as she acts as Sales Progressor as a key part of their process liaising with all parties in the chain keeping us completely informed throughout. She complements their team incredibly well and she is a major asset to the Regal Estates team. We would highly recommend Regal Estates to anyone considering moving home.

Peter · 8 January 2020

★★★★★ 5/5

Trustpilot

Lettings - Megan Wright

I want to say a personal thank you to Megan Wright who has always provided a professional and friendly service, even at short notice. Nothing is or will be too much trouble for Megan who has always been so supportive and will seamlessly go the extra mile just when you need it most.

John · 18 September 2023

★★★★★ 1/5

Trustpilot

These morons are a bunch of incompetent…

These morons are a bunch of incompetent and over paid drips. James the store Manager is as good as a used stamp. There is a nice girl there but she can only go on what she is told and thats not that much as James will cover his mistakes up and the poor person selling there house is stuck in the middle. My wife and myself have now got no new home in Aylesham due to James. How this company got and award in 2017 baffles me as there could have only them that must of entered as my new born has more sense than this manager of the branch in Canterbury. I have asked for the boss of this company to call me but I guess he must be really busy counting his money somewhere as his fingers can not press buttons on a phone?.

Aylesham · 13 November 2018

★★★★★ 5/5

Google

A very professional working team and Roger ...Ryan and eyvonne do there upmost to sell your property and always come.back with feedbacks promptly... The best estate agents in Kent Kind regards Jeffrey reid

Jeffrey · 16 April 2025

★★★★★ 1/5

Trustpilot

Just AVOID Regal Estates in Canterbury

STUDENTS and TENANTS, just avoid them if you can. They are really terrible. If you are a tenant, they contact you with all sorts of unreasonable requests, such as vacate your house and leave the doors and windows unlocked for a viewing, or loads of viewings!! But if you need to get hold of them, you can't speak to the person you need to speak to, nor do they answer emails. They do not make necessary repairs and their demands are never-ending. save yourself the stress; choose a better agent. They replied quickly enough to this though!

Ali · 16 June 2022

★★★★★ 5/5

Google

Recently purchased a house with the help of Yvonne from regal. The level of service was outstanding. Cannot fault Yvonne at all, went out of her way to help the process go as smoothly as possible even regarding legal matters.

Rory · 25 December 2024

★★★★★ 5/5

Trustpilot

A brilliant first experience with Regal…

A brilliant first experience with Regal lettings! Both Megans were professional, quick to communicate and made the whole process of finding our new home very easy! Thank you so much!

Scarlett · 10 May 2022

★★★★★ 1/5

Trustpilot

Dishonest and deceitful in the extreme

After months of Regal Rochester failing to manage my property, which included endangering the lives of the tenants by failing to carry out essential safety maintenance, I asked Regal how much it would cost to terminate the contract early. Regal first made up some fictitious costs they would attempt to charge me. When I asked them to justify these costs they tried to substitute a different version of the management contract to the one I signed, hoping I didn't have a copy of the original. Dishonest and deceitful in the extreme. Avoid Regal Rochester if you don't want to leave your property unmanaged and risk dead tenants and ending up in prison as a landlord.

Martin · 7 November 2021

★★★★★ 5/5

Google

Just wanted to say a big thank you to Max Durden. He was so helpful and professional and made finding and renting a property a lovely experience. He was quick to respond to my emails and calls and keep me up to date of all the information I …

Teresa · 16 April 2023