Every review we hold for the 1 Cranmore Drive office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWorst estate agent I've ever used. In order to use my own solicitor I had to pay an 'Admin fee' of over £300. Ridiculous. The local agent was great until I had a buyer then was extremely difficult to contact. I had to organise access for the EPC engineer and the buyers valuer even though Purple Bricks knew I worked away from home and the house was empty. Speaking to the buyer recently the local agent has still not handed her set of keys over, about 9 weeks after completion. I am about to sell another property and will use a local agent. The bill for Purple Bricks was around £2000. Very expensive for a poor service.
Dennis · 25 October 2022
★★★★★ 1/5
GoogleI set up a viewing and the seller nor agent pitched for the viewing. This was a waste of my time and petrol. This agency has become far too automated and not people focused. The automation system even asked how my viewing went which the agent nor seller attended. I arrived at the house and no one was home neither did the agent have the courtesy to call to cancel the viewing. I do not recommend this agency. Automation is all good ecomonically to save costs on a business but unfortunately the seller has lost my offer and the agent has lost my commission, future business and referrals.
Dawn · 25 October 2022
★★★★★ 5/5
TrustpilotI had my bungalow seen and gave them a…
I had my bungalow seen and gave them a email to confirm the value BUT no one has contacted my daughter as agreed
Mary · 22 September 2026
★★★★★ 5/5
TrustpilotI came to Purple Bricks to get my house valued
I came to Purple Bricks to get a valuation of my house as advised by my solicitor due to going through a divorce.
Becci · 21 September 2026
★★★★★ 1/5
TrustpilotWas a buyer for a PB property - they're awful
I was on the purchase end of a property being sold by PurpleBricks. It was not a good experience - PB don't really seem to do anything.
Shazia · 22 December 2025
Agent replied · 23 December 2025
Good afternoon, Miraj,
Thank you for taking the time to leave us a review. We are very sorry to hear that your experience as a buyer did not meet your expectations, particularly when assisting your elderly parents with their purchase. We understand how stressful the process can be, and we appreciate your honesty in highlighting the areas where you felt support was lacking.
Regarding the identity and anti-money laundering checks conducted via LifetimeLegal, we work with them to meet regulatory requirements efficiently. However, we recognise that delays, follow-ups, and the handling of sensitive information can be frustrating and stressful, especially when confirmation of receipt and progress updates are unclear. To discuss your concerns further, I will be in contact shortly.
Kind Regards,
Livvy.
★★★★★ 5/5
TrustpilotI had correspondence with Sarah…
I had correspondence with Sarah Goodfellow ref a valuation on my home. It was not about house sale just answering Solicitors query.
Norman · 22 September 2026
★★★★★ 3/5
Trustpilothard to get hold off relevant person…
hard to get hold off relevant person and no proper introduction to 3rd party agencies. left me feeling vulnerable
Shirley · 9 October 2026
★★★★★ 1/5
TrustpilotExtremely disappointing and…
Extremely disappointing and unacceptable experience with Purplebricks. My property viewing was officially confirmed by email, and to ensure everything was in order, I also contacted Purplebricks directly on the day and was again reassured that the appointment was confirmed.
Ali-Reza · 23 May 2026
★★★★★ 5/5
TrustpilotI would like someone please to contact…
I would like someone please to contact me from the office regarding making appointments for a valuation on my house please
Elaine · 21 September 2026
★★★★★ 1/5
Google3 times in a row iv been stood up by purplebricks in mansfield, when I first called he wanted to value my house over the phone, dunno how that would work ? But when I insisted that he comes was just the starts of 3 separation failure to arrive, so im going elsewhere bye.
Martyn · 16 January 2026
★★★★★ 5/5
Trustpilot5 stars
Excellent service! Giles was very helpful and informative. Will definitely use Purplebricks in the future!
Zayn · 22 October 2025
★★★★★ 5/5
TrustpilotI am extremely grateful for Diane…
I am extremely grateful for Diane Armstrong’s impeccable support and guidance in helping me navigate the best course of action as a customer.
Pepper · 22 December 2025
Agent replied · 23 December 2025
Good afternoon, Venita,
Thank you for taking the time to leave us a review!✨We are delighted to hear that you received such excellent support and guidance from Diane.
Diane takes great pride in helping customers understand their options and feel confident about the best course of action, so your kind words about her impeccable support will mean a great deal to her! 💫 We truly appreciate you choosing our services and thank you again for your thoughtful review!🏡
Kind Regards,
Livvy.
★★★★★ 5/5
TrustpilotVery good explantion of services and…
Very good explantion of services and fees and good back up data for valuation
Mrs · 10 October 2026
★★★★★ 5/5
TrustpilotVery knowledgeable and friendly and…
Very knowledgeable and friendly and explained everything that I needed. Highly recommended thank you
John · 9 October 2026
★★★★★ 5/5
TrustpilotVery pleasant agent
Very pleasant agent. Kindly allowed me to change my original time slot at very short notice.
Deb · 22 September 2026
★★★★★ 5/5
TrustpilotThe valuer was very professional and friendly
The valuer was very professional, friendly, all costs were clear and transparent and explained well.
Chris · 21 September 2026
★★★★★ 5/5
TrustpilotThe young lady was very friendly and…
The young lady was very friendly and polite easy to talk to
B.mcdonald · 9 October 2026
★★★★★ 1/5
TrustpilotMisleading service
Advertise as free selling service, felt very misleading, as all I wanted was a cost for a listing on Rightmove which was £1000. Quicklister does the same, with no faff for £300.
Daniel · 25 May 2026
★★★★★ 5/5
TrustpilotShakeel was very pleasant and…
Shakeel was very pleasant and understood what was required
David · 22 October 2025
★★★★★ 5/5
TrustpilotYou are the best I am very happy with…
You are the best I am very happy with your company
Customer · 9 October 2026
★★★★★ 1/5
YellUse someone else NOT Purple Bricks
I only hope "TEAM GB" have better service than we did. They over priced the property, got the description wrong as well as the floor plan. As for the viewings, forget it. They do not VETT their buyers, so many time wasters. Never saw their agent after her first visit. She made so many promises...I will do this.....I will do that for you.....I will be here for you 24 hrs a day from the start to completion.....No she was not. When we complained, they said they had no records of the original proofs, so they were unable to do anything. Total waste of time, please pay more and go to a local agent.PS. Do not use their recommended Solicitors either, almost as bad as they were.
WilliamB-588 · 15 May 2021
★★★★★ 1/5
GoogleAbsolutely NOT for the faint hearted or anyone over 50 as you’re expected to do all the work yourself and the solicitors keep
Adding in quoted-for charges on. You have to use an app or talk to a bot. Not worth it to save a few quid
Mod · 16 January 2026
★★★★★ 5/5
TrustpilotGreat communication
Great communication and knowledge of area easy to deal with everything exsplaoined clearly
Kevin · 22 September 2026
★★★★★ 5/5
TrustpilotWas very friendly and very helpful…
Was very friendly and very helpful giving very good advice
Sharon · 9 October 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
