How W2 compares to the UK average
| Metric | W2 | UK Average | Difference |
|---|
| Average Google star rating |
4.23★ |
4.43★ |
-0.2★ |
| Average Google reviews per office |
113 |
108 |
+5 |
| Average reply rate |
40% |
52.4% |
-12.4% |
Top performers in W2
-
1
Benham and Reeves - Hyde Park
4.78★ · 83 reviews · 95% reply rate
Score 82
-
2
Gordon & Co.
4.61★ · 41 reviews · 68% reply rate
Score 82
-
3
Knight Frank - Hyde Park Sales
4.89★ · 89 reviews · 62% reply rate
Score 76
-
4
Dexters
4.8★ · 629 reviews · 95% reply rate
Score 76
-
5
Chestertons - Hyde Park
4.57★ · 168 reviews · 8% reply rate
Score 76
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Why this matters
Our research across 20,061 UK estate agent offices shows that brands with stronger reviews don't just look better — they sell more, faster, and lose fewer listings to withdrawal. See how we measure agents →
- Top-rated agents (4.5★+) close 2.5× more property sales per office per year than agents below 4.5★. The effect compounds: they win 77% more new listings AND retain 43% more of them — a difference of 42 sold vs 106 sold per office, per year.
- Top-rated agents take on 3× more business per office than agents below 4★ — the gap is even bigger at the bottom of the rating scale.
- Replying signals an engaged agent: 47% of UK agents reply to fewer than half of their Google reviews. The ones who reply to 80%+ have measurably lower withdrawal rates and tend to carry higher star ratings overall — a public reply tells future clients (and Google's ranking) that someone is actually paying attention to your listing.
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UK Estate Agent Stats