How TW9 compares to the UK average
| Metric | TW9 | UK Average | Difference |
|---|
| Average Google star rating |
4.38★ |
4.43★ |
0★ |
| Average Google reviews per office |
95 |
108 |
-13 |
| Average reply rate |
57.4% |
52.4% |
+5% |
Top performers in TW9
-
1
Marsh & Parsons
4.89★ · 152 reviews · 82% reply rate
Score 81
-
2
Chase Buchanan
4.89★ · 324 reviews · 94% reply rate
Score 76
-
3
Dexters - Richmond
4.78★ · 297 reviews · 90% reply rate
Score 76
-
4
Knight Frank - Richmond Sales
4.92★ · 144 reviews · 70% reply rate
Score 76
-
5
The Corporate Letting Company
4.83★ · 151 reviews · 99% reply rate
Score 76
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Why this matters
Our research across 20,061 UK estate agent offices shows that brands with stronger reviews don't just look better — they sell more, faster, and lose fewer listings to withdrawal. See how we measure agents →
- Top-rated agents (4.5★+) close 2.5× more property sales per office per year than agents below 4.5★. The effect compounds: they win 77% more new listings AND retain 43% more of them — a difference of 42 sold vs 106 sold per office, per year.
- Top-rated agents take on 3× more business per office than agents below 4★ — the gap is even bigger at the bottom of the rating scale.
- Replying signals an engaged agent: 47% of UK agents reply to fewer than half of their Google reviews. The ones who reply to 80%+ have measurably lower withdrawal rates and tend to carry higher star ratings overall — a public reply tells future clients (and Google's ranking) that someone is actually paying attention to your listing.
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UK Estate Agent Stats