UK Estate Agent Stats

Estate Agents in SW3

Chelsea — how the 53 estate agents in this area compare on Google reviews, star ratings, and customer engagement.

Offices
53
Avg Rating
4.45★
In line with UK
Avg Reviews
57
-51 vs UK
Avg Reply Rate
53.3%
In line with UK

How SW3 compares to the UK average

MetricSW3UK AverageDifference
Average Google star rating 4.45★ 4.43★ +0★
Average Google reviews per office 57 108 -51
Average reply rate 53.3% 52.4% +0.9%

Top performers in SW3

  1. 1
    JLL/ WA Ellis Knightsbridge
    4.13★ · 30 reviews · 27% reply rate
    Score 83
  2. 2
    Benham and Reeves - Knightsbridge
    4.74★ · 70 reviews · 99% reply rate
    Score 82
  3. 3
    Douglas and Gordon
    4.95★ · 244 reviews · 87% reply rate
    Score 76
  4. 4
    Knight Frank - Chelsea Sales
    4.88★ · 130 reviews · 71% reply rate
    Score 76
  5. 5
    Knight Frank - Knightsbridge Sales
    4.72★ · 98 reviews · 71% reply rate
    Score 76

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Why this matters

Our research across 20,061 UK estate agent offices shows that brands with stronger reviews don't just look better — they sell more, faster, and lose fewer listings to withdrawal. See how we measure agents →

  • Top-rated agents (4.5★+) close 2.5× more property sales per office per year than agents below 4.5★. The effect compounds: they win 77% more new listings AND retain 43% more of them — a difference of 42 sold vs 106 sold per office, per year.
  • Top-rated agents take on 3× more business per office than agents below 4★ — the gap is even bigger at the bottom of the rating scale.
  • Replying signals an engaged agent: 47% of UK agents reply to fewer than half of their Google reviews. The ones who reply to 80%+ have measurably lower withdrawal rates and tend to carry higher star ratings overall — a public reply tells future clients (and Google's ranking) that someone is actually paying attention to your listing.

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How SW3 fits into the bigger picture

The full Reputation State of the Nation 2026 report covers all 20,061 UK estate agent offices — with the headline that top-rated agents close 2.5× more property sales per office per year.

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