How SO31 compares to the UK average
| Metric | SO31 | UK Average | Difference |
|---|
| Average Google star rating |
4.62★ |
4.43★ |
+0.2★ |
| Average Google reviews per office |
54 |
108 |
-54 |
| Average reply rate |
61.6% |
52.4% |
+9.2% |
Top performers in SO31
-
1
Beals - Park Gate
4.64★ · 72 reviews · 82% reply rate
Score 76
-
2
Robinson Reade - Park Gate
4.86★ · 121 reviews · 89% reply rate
Score 75
-
3
Marco Harris - Southampton
4.8★ · 137 reviews · 92% reply rate
Score 75
-
4
Leaders Lettings
4.73★ · 236 reviews · 80% reply rate
Score 75
-
5
SBK Property Consultants - Park Gate
4.71★ · 116 reviews · 67% reply rate
Score 75
Is your office on this list?
Claim your office page free — see your full reputation score, what's lifting you, and what's holding you back. We email you a personalised report.
Why this matters
Our research across 20,061 UK estate agent offices shows that brands with stronger reviews don't just look better — they sell more, faster, and lose fewer listings to withdrawal. See how we measure agents →
- Top-rated agents (4.5★+) close 2.5× more property sales per office per year than agents below 4.5★. The effect compounds: they win 77% more new listings AND retain 43% more of them — a difference of 42 sold vs 106 sold per office, per year.
- Top-rated agents take on 3× more business per office than agents below 4★ — the gap is even bigger at the bottom of the rating scale.
- Replying signals an engaged agent: 47% of UK agents reply to fewer than half of their Google reviews. The ones who reply to 80%+ have measurably lower withdrawal rates and tend to carry higher star ratings overall — a public reply tells future clients (and Google's ranking) that someone is actually paying attention to your listing.
Is your office missing?
Don't see your office above? Tell us — we'll add you to the database, calculate your reputation score, and email you the report.
UK Estate Agent Stats