How CF14 compares to the UK average
| Metric | CF14 | UK Average | Difference |
|---|
| Average Google star rating |
4.58★ |
4.43★ |
+0.2★ |
| Average Google reviews per office |
82 |
108 |
-26 |
| Average reply rate |
42.5% |
52.4% |
-9.9% |
Top performers in CF14
-
1
The Letting Station
4.62★ · 150 reviews · 34% reply rate
Score 100
-
2
Northwood - Cardiff
4.53★ · 159 reviews · 33% reply rate
Score 93
-
3
Belvoir - Cardiff
4.11★ · 95 reviews · 21% reply rate
Score 92
-
4
Darlows
4.78★ · 249 reviews · 98% reply rate
Score 73
-
5
The Gray House
4.88★ · 69 reviews · 56% reply rate
Score 72
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Why this matters
Our research across 20,061 UK estate agent offices shows that brands with stronger reviews don't just look better — they sell more, faster, and lose fewer listings to withdrawal. See how we measure agents →
- Top-rated agents (4.5★+) close 2.3× more property sales per office over the two-year period analysed than agents below 4.5★. The effect compounds: they win 77% more new listings AND retain 29% more of them — a difference of 24 vs 54 sales per office per year (48 vs 108 across the two-year window).
- Top-rated agents take on 3× more business per office than agents below 4★ — the gap is even bigger at the bottom of the rating scale.
- Replying signals an engaged agent: 47% of UK agents reply to fewer than half of their Google reviews. The ones who reply to 80%+ have measurably lower withdrawal rates and tend to carry higher star ratings overall — a public reply tells future clients (and Google's ranking) that someone is actually paying attention to your listing.
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UK Estate Agent Stats