How BR2 compares to the UK average
| Metric | BR2 | UK Average | Difference |
|---|
| Average Google star rating |
4.53★ |
4.43★ |
+0.1★ |
| Average Google reviews per office |
106 |
108 |
-2 |
| Average reply rate |
58.2% |
52.4% |
+5.8% |
Top performers in BR2
-
1
Leaders
4.81★ · 281 reviews · 81% reply rate
Score 82
-
2
Kinleigh Folkard and Hayward
4.93★ · 344 reviews · 6% reply rate
Score 77
-
3
Mark Hart Real Estate
4.96★ · 161 reviews · 78% reply rate
Score 75
-
4
Capital Estate Agents
4.67★ · 168 reviews · 40% reply rate
Score 74
-
5
Capital Bromley
4.67★ · 160 reviews · 42% reply rate
Score 74
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Why this matters
Our research across 20,061 UK estate agent offices shows that brands with stronger reviews don't just look better — they sell more, faster, and lose fewer listings to withdrawal. See how we measure agents →
- Top-rated agents (4.5★+) close 2.3× more property sales per office over the two-year period analysed than agents below 4.5★. The effect compounds: they win 77% more new listings AND retain 29% more of them — a difference of 24 vs 54 sales per office per year (48 vs 108 across the two-year window).
- Top-rated agents take on 3× more business per office than agents below 4★ — the gap is even bigger at the bottom of the rating scale.
- Replying signals an engaged agent: 47% of UK agents reply to fewer than half of their Google reviews. The ones who reply to 80%+ have measurably lower withdrawal rates and tend to carry higher star ratings overall — a public reply tells future clients (and Google's ranking) that someone is actually paying attention to your listing.
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UK Estate Agent Stats