How BB7 compares to the UK average
| Metric | BB7 | UK Average | Difference |
|---|
| Average Google star rating |
4.34★ |
4.43★ |
-0.1★ |
| Average Google reviews per office |
38 |
108 |
-70 |
| Average reply rate |
45.3% |
52.4% |
-7.1% |
Top performers in BB7
-
1
Mortimers
4.84★ · 164 reviews · 68% reply rate
Score 80
-
2
Fine & Country - Ribble Valley
4.95★ · 73 reviews · 47% reply rate
Score 72
-
3
Fine and Country
4.94★ · 72 reviews · 47% reply rate
Score 72
-
4
Keenans Estate Agents - Clitheroe
4.4★ · 91 reviews · 23% reply rate
Score 72
-
5
Stones Young Estate and Letting Agents
4.89★ · 37 reviews · 76% reply rate
Score 70
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Why this matters
Our research across 20,061 UK estate agent offices shows that brands with stronger reviews don't just look better — they sell more, faster, and lose fewer listings to withdrawal. See how we measure agents →
- Top-rated agents (4.5★+) close 2.3× more property sales per office over the two-year period analysed than agents below 4.5★. The effect compounds: they win 77% more new listings AND retain 29% more of them — a difference of 24 vs 54 sales per office per year (48 vs 108 across the two-year window).
- Top-rated agents take on 3× more business per office than agents below 4★ — the gap is even bigger at the bottom of the rating scale.
- Replying signals an engaged agent: 47% of UK agents reply to fewer than half of their Google reviews. The ones who reply to 80%+ have measurably lower withdrawal rates and tend to carry higher star ratings overall — a public reply tells future clients (and Google's ranking) that someone is actually paying attention to your listing.
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UK Estate Agent Stats