1/5
TrustpilotSadly I won’t go into details but had a…
Sadly I won’t go into details but had a truly awful 1 star experience with Louise sawyers,
Trusted Agent profile · York
York Property Shop York reviews
★★★★★
381 reviews across 2 platforms
Popeshead Court Offices Peter Lane, York, YO1 8SU, YO1 8SU
York Property Shop's office in York, at Popeshead Court Offices Peter Lane, is rated 2.8 out of 5 across 381 reviews on two platforms, including 111 Google reviews rated 4.8.
Reviews
Every review we hold for the York office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotI would like to express my heartfelt…
I would like to express my heartfelt gratitude for the exceptional service and efficiency in handling the rental procedures for my new accommodation. I truly appreciate the efforts made by you and your team to ensure a smooth process, despite the complexities involved in my case. As a non-British citizen transitioning from being a student, I was very concerned that the rental process might be challenging and time-consuming. However, you went above and beyond to guide me through the necessary steps and paperwork, making the entire process seamless and stress-free. Once again, thank you for making this crucial transition in my life so smooth and hassle-free.
5/5
GoogleAli is a great estate agent. He actually cares about you as am individual unlike many. He went the extra mile to answer my questions before moving in, and remains contactable to this day, replying quickly to texts and phone calls
5/5
GoogleGreat experience. Ali is super helpful and communicative. Highly recommend!
1/5
TrustpilotLeeds branch
Leeds branch, absolutely awful, unprofessional, unethical. I could go on. They should be ashamed of the callous way they treated my daughter and her partner. Credit check complete, told they could move in today. They hired a van and packed all belongings including furniture and pets. On the way up the motorway they were told there might be a problem. Things unfolded, numerous phone calls and eventually they were told the landlord wasn't happy to rent to them any more. They were left with a rental van which had to go back to London, a mountain of belongs and pets, but nowhere to put it all, I can't concieve of treating a fellow human being in this way. Don't use this agent
1/5
TrustpilotHappy to waste your time
Awful experience. It started with receiving numerous phone calls despite being informed that I was unavailable that day. My original viewing had been rearranged without my consent or informing me, to a day that I had stated I was unavailable. Resulting in no estate agent showing up to my originally scheduled viewing. When phoned to find out what was happening the estate agent rearranged to later that day, to which they didn't show up again because they had miss placed the keys to the property, resulting in wasting 3 hours of my day off, and untold worry to the sellers. Absolutely disgraceful service, with no respect for their clients time or property.
1/5
GoogleMessed us around with contracts. Said we were going to be emailed the contract to check whilst telling us we were going to get the house. Never sent us the contract despite several reminders, and let to another group behind our backs without having the basic courtesy to tell us. Left us desperately trying to find housing at the last minute. Don't rely on them. Not a student friendly agency.
Agent replied · 11 November 2024
Very disappointed with your feedback, especially as you've failed to mention important points such as being late for the viewing, being given the opportunity to sign but not doing so, plus a variety of other things. Good luck with everything though.
1/5
TrustpilotAvoid this company at all costs
This estate agents are the worst I have ever dealt with. I have had a deposit issue with them since 2022 and this has remained unresolved because the branch manager is very unhelpful, obnoxious and rude. She doesn’t have the word assist or help in her vocabulary. I have had several conversations with her via email but somehow on my recent contact she has sent a reply citing confidentiality. Yet she has sent emails with personal information and details previously. After that she commands you to call the office phone which is never answered.
1/5
TrustpilotNeglecting tenants, unprofessional with AWFUL communication
AVOID AVOID AVOID1 star because it's not possible to give 0. I have never experienced such unprofessionalism in my life. *edit 2 years later in 2023 - still dealing with this issue.*- We were given an uninhabitable property to live in. (An emergency issue took over 30 days to be fixed causing a hazard to health and the property)- Out of around 8 issues logged on the portal, only 2 were fixed... one of them taking over a month.- Countless emails sent, to which we waited days and sometimes up to 2 weeks for a useless response, passed around from person to person, no one had any idea what they were doing.- We resulted in ending the tenancy early due to a breach of contract from the estate agents/landlord side.- We moved out of the property over a month ago and we have had no contact since. We are unable to get in touch with them.- We have not heard anything about our deposit being returned.I could honestly go on for a short book's length, but it gets too in-depth for a review platform. My simple advice is to save yourself the hassle.*This is my personal experience with the Middlesbrough Branch*
1/5
TrustpilotThe worst experience I have ever had…
The worst experience I have ever had with an agency.They are rude and not professional. They pretended to have the money via call before I even received a proper contract for the flat.Then, they told me to get the keys and find the flat by myself. They did not even show me where the flat is. I will avoid to have deals with them in the future.
5/5
GoogleAli was incredible throughout the whole process and we can’t thank him enough.
1/5
TrustpilotAvoid this agency by all means
Avoid this agency by all means. They attract landlords who will lie to you about the history of the property and it’s current state (mine was infested with massive rats which the landlord claim to know nothing about until I called exterminators who found evidence from a different extermination team)The staff will make promises to you and not fulfil them ( I agreed to take a contract pending they would clean the property, however it was inhabitable for 3 days before the landlord arrived to clean. Agency promised to refund those three days but choose to ignore this state 6 months down the line and this cost me money as the tenant.I have never written a review in my life and I’ve rented for 10+ now and I have experience a lot. I would never recommend this agency even to my worse enemy.
5/5
TrustpilotExcellent service throughout the whole…
Excellent service throughout the whole move process. Can’t thank Ben enough as he ensured everything went as smoothly and quickly as possible! Thank you so much again. Highly recommend
5/5
GoogleExcellent service from York Property Shop. Ali was very friendly and professional when helping me find my first privately rented property after university.
1/5
TrustpilotSeems this company has teamed up with…
Seems this company has teamed up with Rise letting agency another awful local Durham agent who also fails to respond to complaints and have zero professionalism.
1/5
TrustpilotBeware
Beware! If you are a first time buyer bridgfords Stalybridge will not let you buy a property unless they do a mortgage through them, they are not interested in anything other than selling you a mortgage and the rates they offer are rubbish, they just offer the one which pays them the most comission! They are also rude and ignore calls and emails AVOID
1/5
TrustpilotDO NOT USE THESE!!!!
DO NOT USE THESE!!!!The worst estate agents ever. If you’re considering them, do not do it. So at the end of October i needed to move out. So i found a flat, viewed it, applied, got accepted. So obviously i handed in my notice at my current housing. I requested to send my boyfriend to pick the keys up as i was in work until 6pm. Double, tripple checked if they needed any confirmation for him to collect them. Was advised they needed nothing as they would recognise him from the viewing. At the point of the keys being handed over they told my boyfriend he had to sign on my behalf… As the estate agent walked my boyfriend up the stairs of the flat she advised him that some pidgeons had broken in and pood all over the floor. Baring in mind at this point, i’d spoken to her on that day and paid over £1000 to their company. It is just me on the agreement so it’s a breach of DPA that they advised my partner that and not me on the call where i paid them money. I asked to get keys early so i could move in my stuff. So with the bird poo all over the floor i did ask how they expected me to move my furniture over that. After confronting the company about advising my partner to sign my name i was advised WE should have known that was wrong. It took a week to sort this out, i have now had to find other housing as i had about 2.5/3 weeks until im a 19 year old homeless person… After displaying my annoyance to the company the rudely asked if i could live at my parents or my boyfriends… I have finally managed to get keys for a new flat however now i only have 4 days until my tenancy runs out. Baring in mind i work 7:30am-6pm so now i’m having to rush everything in 4 days. Also, the day i picked up the keys i was told they didn’t have the key for the front door of the flat building which is by the car park. So now i’m left with 4 days to move my stuff in & no access to the building. I must admit, i do have a key to the other door on the building. however to get to that door you have to cross a bridge, go up and down some stairs therefore is the complete opposite of convenient. This estate agents is a joke and has only caused me stress. If i didn’t have limited time to leave my current property i would not be staying with them.
5/5
GoogleI’ve been living in York for Five years and York Property Shop has by far been the best letting agency I have used. Their letting agents are always available to contact for advice or any problems I have had, and they always responded in a helpful and prompt manner. They have constantly gone above and beyond to provide help and advice whilst I have letted with them. I can’t thank them enough for their help and management for any of their properties and will carry on using them to help for property within York.
1/5
TrustpilotAbsolutely disgusted with this place
Absolutely disgusted with this place. Went to rent a house. Discussed my situation my income everything I could I was upfront about. Was told I had the house and asked to pay a holding deposit and hand my notice in to my current landlord. House definitely ours. Had 2 guarantors which was all accepted by the landlord. Start packing my house have my current landlord accept my notice and put my house back on the market. 2 weeks later get told I can no longer have the house I failed credit check. They were told from day 1 I would fail hence the guarantors. Was told I came back bankrupt which is not true. Asked if I could do anything to prove this wasn't true. Was told doesnt matter you can't have the house. So no home to move into and a home I have to leave with 5 kids in tow. Disgusted with them. Oh and lose the holding deposit they said I needed to place after being told I was accepted. Literally left us with no home!!!!
5/5
TrustpilotThank you to Danielle and the team for…
Thank you to Danielle and the team for never giving up with the sale of our recent property. Even through two major shifts in the economic climate they still managed to arrange viewings and provide regular updates. Thank you and all the best
1/5
TrustpilotThese agents act like robots
These agents act like robots with no human face. Wanted to move in with a property they are managing. Unfortunately for us, we went ahead and paid for the house.(rent) On the day of collecting keys, I could not make it. I called to beg if they can give keys to the lead tenant who has already moved to the property with her stuff wanting to pick up keys. They refused because I was not there. They left her stranded. I promised to take any responsibility that comes with collecting keys. No buldging.Moreover communicating with them is unusually difficult, hard to pick calls. I wont recommend these kind of insensitive agents
5/5
Google***** York Property Shop. Trying to sort my daughters first accommodation in a city 2 hours away was an absolute nightmare …. Until we found Ali. Unlike all the other agents what he said he would do, he did. The move went as smoothly as it could have done. He liaised with the landlady, her lovely son, my daughter and myself, nothing was too much trouble. #bestagentinYork
5/5
TrustpilotMacclesfield Branch
James and his staff at Macclesfield Branch were marvelous from day one. Always very helpful and friendly. In particular Alex helped me through what was a very stressful time, she always answered my queries and helped me to solve most of them. I would fully recommend them .
1/5
TrustpilotDo not use this company
Do not use this company. We setup a viewing of a property which without any contact they did not attend. Since this time I have been called several times saying that I have requested a viewing of my property which I have never done and have regularly asked for my details to be removed from their database but keep receiving more calls.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about York Property Shop York
How many reviews does York Property Shop York have?
York Property Shop's York office has 381 reviews across two platforms: 111 on Google, 270 on Trustpilot (across the whole business).
What is York Property Shop York's rating?
York Property Shop York is rated 2.8 out of 5 across all 381 reviews, and 4.8 out of 5 on Google from 111 reviews.
Where is York Property Shop's York office?
York Property Shop York, Popeshead Court Offices Peter Lane, York, YO1 8SU, YO1 8SU.
