Trusted Agent profile · York
★★★★★
953 reviews across 2 platforms
17 Museum Street, York, YO1 7DJ, YO1 7DJ
Part of Savills, see every office.
Savills's office in York, at 17 Museum Street, is rated 2.4 out of 5 across 953 reviews on two platforms, including 140 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Savills York hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near York.
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
GoogleHaving worked alongside Ed Stoyle in the sale of a difficult off-market transaction, his down to earth approach and years of agency experience ensured that we got matters over the line. Few other agents would have managed this and kept both sides on the right track!PositiveResponsiveness, Professionalism
5/5
GoogleExcellent support from Jennifer at Savills and the rest of the team. Fast response to any query made the whole process of sellling our property go smoothly.
1/5
TrustpilotSuch poor service
Such poor service. Do not use. I wish I had asked around before appointing them. I’ve later been told of bad experiences from many people.
5/5
TrustpilotWas contacted by brian about a flat and…
Was contacted by brian about a flat and offered as first person to go and view it. He did an amazing job. Was very friendly and polite, talkative and very professional. We accepted and he got things done so quick. Very happy with my first home experience. No stress.
5/5
TrustpilotBoston branch bravo!
Boston branch - bravo! They did a first class job and made the whole process very easy. I think it depends which branch you choose (I have done business with their branch at Kimberley, which was awful) but highly recommended this one. They are never too busy to help and just get the job done.
5/5
TrustpilotThe Framlingham branch team have been…
The Framlingham branch team have been great to work with. Jolly, responsive, great communication.
5/5
GoogleJust a quick note to say a huge thank you to Ed and the team for getting this difficult part exchange deal across the line. This was not a straight forward deal but was handled with great professionalism, discretion and poise; an excellent result.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI would have no hesitation in recommending Savills, York to those looking to find a property in the area. The team as a whole was responsive and efficient and Emily Bell, who was my particular contact, was professional, proactive, approachable and supportive throughout.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotAvoid
My husband signed without me due to their 'special offer' - what rubbish and how useless they were 4 viewings NO one ever turned up to show house - i re-valued price in line with others then showed/sold it myself but their terms and conditions cover this so fees all stand - AVOID go to professionals instead.
1/5
TrustpilotEmailing me property listings without…
Emailing me property listings without me opting in for such a thing. Was also for random properties that could not be considered relevant to my interests. Also spamming me at midnight so my phone kept waking me up with notifications. Extremely poor behavour from an estate agent who wants my business
1/5
Trustpilotapart from the fact they cannot list…
apart from the fact they cannot list inventory properly so you end up purchasing incorrect fixtures within a property when purchasing a house they also screw you over with money offered by vendors, stay clear of these people they are all about commission, Shocking
1/5
TrustpilotWymondham office just awful
Just a complete lack of help to secure a property. Just a mess and they never come back when promised. Our local independent agents give amazing service going over and above, enough said!
5/5
TrustpilotThank you Yeadon team!
The whole team at the Yeadon branch were absolutely fantastic, start to finish. Shout out especially to George who went above and beyond to make sure our sale/purchase went smoothly. Thank you so much!
1/5
TrustpilotSlow & evasive
I felt the agents were not straightforward and were evasive, slow, patronising, and, I felt, on the verge passive aggressive. I’d advise people to check out this agent’s policies thoroughly and get them in writing if you have proceed with them. I would not recommend them at all.
2/5
TrustpilotNot the best
Not only were they slow to get us viewers, they recommended a solicitor who turned out to be the worst ever in our opinion. The photos they took of our house made it look like Toy Town.
5/5
TrustpilotAmazing fast to the point service
I had a grate professional Service from Leselie & Davyd they worked fast and and at some points over and beyond with out drop of service. The best part of my experience with renting out my house was the honesty i received from Leselie that I did not find with other agents
5/5
GoogleEnquired with Jennifer about a specific property. My enquiry was very professionally dealt with a follow up call was promised as soon as possible.. The response was very prompt, informative and polite. Overall very impressed.PositiveResponsiveness, Professionalism
5/5
TrustpilotJade came round from Crystal peaks…
Jade came round from Crystal peaks branch to value my home . She was very friendly helpful and professional . Followed all COVID Protocol . Was extremely helpful offering advice . Followed up with the valuation by email really quickly . Would recommend the service offered.
1/5
TrustpilotOverpriced liars
Overpriced liars. Giving false information at the point of sale, which includes lying about prospective buyers queuing at their door for the type of property through to how much the fees are by not clearly including the VAT in the price. Will never ever touch again and wouldn't recommend them on anyone.
5/5
TrustpilotBrilliant service. Professional & On the ball.
The team at WHB Retford Notts have been completely professional, competent, friendly, and very thorough. They guided me through the sale and were on hand to help at any moment and responded immediately to anything that cropped up. I would recommend them without question.
5/5
TrustpilotI don't know why so many people are…
I don't know why so many people are writing bad review.My experience with this company was brilliant because of Rob Jones, a mortgage advisor in Grays Branch. What a fantastic professional gentleman i came across with. Use him as for me he is the best broker i know so far.
1/5
Trustpilotpoor at william h brown pudsey...
poor at william h brown pudsey.... meant to set up a open day.... no photos done until 5 days before open day... despite pushed... in end had to lower price for quick sale... really should get refund as poor delivery ... once sold another staff member took over and handled it well
5/5
TrustpilotRon Jones the best
I was helped by rob jones. He is an outstanding guy. He helped me anytime I emailed or called regardless of situation and always made me feel like a valued customer . If you are looking for someone to deal with he won’t steer you wrong !
1/5
TrustpilotDISCUSTING
Something has recent happened which is unfortunately a private matter so cant go into detail but the way WHB have behaved is utterly discusting. two faced and completely untrustworthy. dont waste your time on another bad review, just avoid! WHB take a look at yourselves.
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Tell us what you need and we'll put you in touch. Savills York hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near York.
