Trusted Agent profile · York
★★★★★
954 reviews across 2 platforms
17 Museum Street, York, YO1 7DJ, YO1 7DJ
Savills's office in York, at 17 Museum Street, is rated 2.4 out of 5 across 954 reviews on two platforms, including 140 Google reviews rated 4.9.
Every review we hold for the York office, from every platform, shown as written. First names only.
1/5
TrustpilotWakefield Branch
I hope I never have to deal with this unprofessional set up again. Run like a franchise with no care for buyers offering no help or support even after they recommended DC Law as solicitors who they said could complete the sale in 28 days they took 107 days.I hope the next property I want to purchase is not with this agent, if it is I will ask the vendor to change agents.Would not recommend at all.
5/5
TrustpilotCharlie was very helpful,informative and charming.
Charlie was very helpful,informative and charming to both myself and the prospective buyers.Even made friends with my territorial Jack Russell who is a good judge of character. Also very pleased with the photos.Lesley Powell
1/5
TrustpilotAbsolutely awful experience
Absolutely awful experience. I was trying to rent a house with the Sudbury branch and I was in the middle of the reference process when I saw the house had been put up for sale without me ever being told. Their excuse was they assumed I already knew when how would I if I had never been told? The landlord agreed to take it off sale eventually but that is not where the unprofessionalism stopped. They stretched the reference process out for almost a month all the while still holding my deposit and telling me just to wait a bit longer every time I called telling me it was my landlord holding it up but when I contacted her she insisted it was not and have now seen further evidence that it was not. Now I don’t even know if I’ll ever see that money again after stopping the process in such despair and anger. My agent seemed more interested in sending inappropriate flirty emails then doing his job. I have tried to speak to management on two occasions but never received a call back so the problem is at every level.
1/5
TrustpilotWe sold our house back on May 12th to a…
We sold our house back on May 12th to a first time buyer and we were moving to Scotland.... so there was no chain.... we HAVE STILL NOT COMPLETED AND SIGNED CONTRACTS. Between the solicitors that William Brown advised our buyer to use and the lack of communication from thus estate agents, we are still not completed! I would hate to see if we were in a chain! Unfortunately I will and would not recommend this estate agents and we dealt with the branch in Bulwell. Never again. This should have all been completed way before now and has caused us and the buyer nothing but added and unnecessary stress!
5/5
GoogleJennifer and Tanya were amazing. Put up with my constant whinging.
5/5
GoogleEd Stoyle and his team did a great job selling our house. I highly recommend Savills to anyone buying or selling a property.
5/5
GoogleI am delighted with the excellent service provide by Jennifer Kendrew. She was professional, proactive and a trusted advisor to me throughout the whole sales process. Once the sale was agreed she ensured that there were no hitches and moved the process on efficiently, working well with both my and the purchaser’s solicitors. This is the second time I have used Savills and I would be very happy to recommend them.
1/5
TrustpilotPoor communication
Poor communication, no consistency in information between employees, you have to constantly chase them for follow-ups - just generally very poor service.
1/5
TrustpilotHorrible experience!
They just represent the landlord whatever the situation . I rented an apartment through them , furnished. It was a total rubbish with mould , bugs , and landlord staff everywhere like shoes , makeup staff , shaving machines , unclean bathrooms and broken lights etc . And they told me thay inventory was done !! I did not receive inventory yet and it is a mess . I have photos of every word I said .Huddersfield branch.
1/5
TrustpilotNo Interest in Selling Houses
WHB around the Suffolk area (Stowmarket, Woodbridge, Framlingham) are useless liars. Myself and my partner are cash buyers and we were treated terribly in our first house purchase which caused the purchase to break down. We then made the mistake of falling in love with another property on their books. We offered the asking price in cash right away and found out that our offer was never presented to the owners. They only care about selling their mortgages, have awful communication, would promise to call back but never did. We have now seen that the first house we were trying to purchase from them has had another 2 failed sales and is back up on rightmove again! Avoid them at all costs it’s not worth it! If we see a house is up with them, we do not bother looking.
1/5
TrustpilotNo feedback not even after a viewing
No feedback not even after a viewing, never responds to emails or phone calls can't wait till my contracts up don't waste your time! Told a potential buyer I was thinking of not selling, which I never said.
1/5
TrustpilotSuch a rip off
Such a rip off! Never answer the phones or if they do sales team can’t help with any queries. Always asking for money for “ cleaning fees” when the properties are full of mould or dirt. Do not use under any circumstances if you don’t want to regret later.
1/5
Trustpilothaving been with W H Brown for 2 years…
having been with W H Brown for 2 years now trying to sell my home, it has been a complete Disaster, the Ely Branch never return any of my calls, there is no communication between staff with in the branch? Friday the 23/07/21, 5 messages left on there answering machine at various times, the same on Saturday 24/07/21 still no reply on Monday 26/07/21.a couple came to my door having seen my for sale sign , they had tried contacting W H Brown for information on my property but with out success so tried cold calling,they were very interested ,So if a sale goes ahead what in Gods name have W H Brown had to do with it,at a very high cost to myself.,Sorry but I could never recomend this company, Ihave also tried ringing Customer service but they dont answer there phone either,
1/5
Trustpilot0 stars
0 stars, I would not rate these at all. Kings lynn branch not so bad, but wisbech branch, they cost me my house sale, they cost me my house purchase, and strung me along wasting my time for weeks and as others have stated they really didnt care about poor service. They just then ignore you. Really the worst service ever, use another firm and good luck purchasing something they list, and you'll never get a response from thier mortgage broker.
1/5
TrustpilotDangerous sharks. Avoid
Booked a valuation with the Colchester branch, assistant manager turned up, insisted on an unescorted viewing, then when he'd given the priced started writing out paperwork and when told we didn't want to sign up immediately kept asking why not, refused to take no for an answer from my elderly mother. Pretty sure had I not been there he would have made mum sign up. I felt the agent was ignoring everything we said and was disrespectful and didn't care about anything except getting a sign up. When he finally left he then continued to call after and when we blocked his number, other offices then tried to call as well to get us to sign up. Avoid this agency at all cost as they are clearly dangerous sharks. Piranha would be less dangerous than this agency.
1/5
TrustpilotUnprofessional and rude
Unprofessional and rude. No estate agent turned up for the first property I arranged to view - wasn’t told they wouldn’t be in attendance. I then rang up to arrange a viewing on another property and was told my the estate agent ‘this is cash buyer only sorry’ - how did he know I wasn’t a cash buyer?! Also the ad online didn’t say cash buyers only & It turns out the property wasn’t for cash buyers only! Found this very rude. I kept being offered a mortgage appointment to which I declined on numerous occasions. Even though I declined, I received an email for an appointment that was set up with their mortgage broker and I had to ring back to cancel. Would not recommend!
1/5
TrustpilotMexborough Branch - appalling service, lie to get you to sign on the dotted line
Mexborough Branch - signed up with this branch to sell our house, within a week we realised they were useless. No updates incorrect information all for an extortionate fee. Raised a formal complaint with them direct and also The Property Ombudsmen resulting in a vastly reduced fee, Do not pay for a service you do not get if you have been unlucky enough to sign up with them.
1/5
TrustpilotDirty game being played on the property market
Honestly saying they playing extremely unfair and PLAYING EXTREMLY DIRTY game by not not removing sold properties from the market just to get new lead offering alternative solutions ( properties ) to potential buyers . It is the 4th time that we find a property advertised on Rightmove and it turned out it has been already SOLD between 6 months and 1.5 year ago and WilliamH Brown still DO NOT WITHDRAW properties from the market after being SOLD using it as a tactic to acquire new clients they call for organising a viewing . Terrible ... extremely dirty approach ! Are they calling themselves leaders ?
1/5
TrustpilotBarnsley branch
Barnsley branch - I have showed interest in a property and wanted to view it with a potential of purchasing it. Staff never came back to me to confirm a viewing. I contacted the branch to speak to the manager to discuss my frustration of not being able to view the property, however the manager never contacted me back. It is obvious that the company are not bothered about selling properties for customers. I feel let down and disappointed in what us do be a fantastic company. Needless to say I will not be buying a property from them. I feel sorry for the customers as they company is not acting in the best interest for their customers.
1/5
TrustpilotAVOID
Myself and my partner booked a viewing for a property with the Rotherham branch, straight away they were trying to get us to use their mortgage advisors, despite us telling them we had our own arranged they continued to push. Even just to book the viewing they wanted proof of deposit and a mortgage in principle, which I thought was a bit intrusive just for a viewing. We put an offer in at full asking price and was told they would contact 'everyone involved' when an offer was accepted. We haven't heard anything and seen that the house is sold on Rightmove. I completely understand if the sellers didn't want to accept our offer, but it would have been nice to be updated. We're doubtful that our offer was even put across to the sellers as we didn't want to use their mortgage services (that's not a fact, just our thoughts). If I saw another property that was marketed by them I wouldn't get involved. I don't know what they are like from a sellers point of view but if you are considering selling with them, let me tell you they will drive a lot of potential buyers away, they are in it for themselves and themselves only.
1/5
TrustpilotRude and unhelpful
Having had to deal with the Morley branch when helping my daughter to move, I can honestly say Karlie is the rudest most unhelpful person I have ever had the misfortune to talk to
1/5
TrustpilotNightmare
Unfortunately the house I fell in love with was being sold by these cowboys. Between both the Aylsham and Hellesdon branch they nearly managed to lose my purchase and the two onward sales. Their sales tactics are disgusting bordering on illegal, trying to pressurise me into using their conveyancer and mortgage broker multiple times. I was told my offer might not be accepted if I don’t use them. They did nothing to move the sales along and my estate agent ended up having to chase everyone as it got to the point where I could not bare to speak to WHB. After 7 months of complete unnecessary stress I would have been happy for the sales to fall through, WHB can’t continue to treat people like this.
1/5
TrustpilotRude and unprofessional!
Wow, what a rude company.Booked online for a valuation late at night with the Leeds Pudsey branch. Had a phone call the following day around 8am which I missed, obviously being a ridiculous hour! Checked email, they asked for me to call when available, well that went down hill pretty quickly after trying 3 times within the space of 10 minutes, the same man answered each time and hung up on me after telling them Sheridan Ryan had called and wanted me to call them back. Quick google search and others saying the exact same thing, hung up on by the same number, leaves a huge red flag. I emailed Sheridan back, who called me up. She took the house details and apologised and booked and confirmed the appointment I had originally booked online.Only an hour and half later to receive an email to say our appointment had been cancelled. No explanation, nothing! I then emailed Sheridan Ryan asking why, only to be met with silence, no response, ignored. AVOID, very unprofessional company just to blank potential customers trying to sell their house!! Won’t attempt to buy or sell with them in the future. Very incompetent and unreliable, absolute time wasters!!! Avoid
5/5
GoogleEd, Emily and Tanya moved mountains to make sure our two high-value properties found the right buyers. They were diligent, tireless and resourceful even with a somewhat depressed market. I can highly recommend these guys and their team in York.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
