Savills York reviews

★★★★★ 1/5

Trustpilot

Made on offer on a house they had

Made on offer on a house they had. 4 days later finally got a letter confirmation. Didn’t hear nothing back for another 4 days asking if we would increase it. Offered 5k more. 2 days later he apparently rejected our offer and is going with another seller. From what we was told on the phone they have another offer but their house isn’t sold. But had now sold. I’m guessing this agent was delaying us as much as possible so they could sell that house and make double commission. We’ve made another higher offer and shock they are ignoring us and not forwarding our offer

Liam · 30 June 2022

★★★★★ 1/5

Trustpilot

Terrible experience

W.H. Brown. Dovercourt Branch. Terrible experience. Signed up for 20 weeks. I had my doubts prior to signing as no contact from them. I phoned and asked if they really wanted to sell my house as poor customer care. They said yes. I had doubts again as once signed i then waited 3 weeks for photos to be taken and go online. I asked why it took that long and they said 'No Idea'. Had one phone call from WH in 16 weeks. No feedback from any calls. Nothing. Never replied to emails for days. Luckily im in no rush to move. All i wanted was to be kept updated and i got nothing. I have taken my property off the market now and once contract ends will think hard about where I will go.Ive totally wasted 20 weeks as they were not bothered in selling my property and guess its because its over a certain higher price.Never would recommend.

SUSAN · 28 June 2022

★★★★★ 1/5

Trustpilot

We are landlords with a tenant that…

We are landlords with a tenant that refuses to leave, they totally refuse to help, saying there is nothing that can do, we were given notice , and needed to move into a bungalow we were renting, but they refused to help, even though we have a 3 month old baby, effectively making us homeless, saying well your tenant has rights, what about ours, all they want is your money, and you as a person is not important, avoid, avoid , avoid.

Jayne · 22 June 2022

★★★★★ 1/5

Trustpilot

Unprofessional

Had a viewing with this company for 1pm. Arrived at 1.03 -thanks to working as an NHS nurse and of course it being busy. Tried calling them en route (6 times, no answer to any of them) and then got to property and EA was gone. Tried calling again, still no reply. Just called (after they did not respond to my voicemail, I contacted them, though they told me they were aware id called repeatedly - why didnt they call me back then?) and spoke to a very aggressive person who basically said they are too busy to answer the phone and that the website isn't up to date. Really unimpressed - I appreciate i was 3 minutes late but they could have at least given me 5 minutes or answered their phone. As a community NHS nurse, petrol is really valuable to me and this was a complete waste of time after a busy and stressful morning. This was further compounded by the rude person who answered the phone. Absolutely would not use this EA again and do not recommend at all.

Lauren · 20 June 2022

★★★★★ 1/5

Trustpilot

Worst ever for letting management

I am a landlord of 35 years. Lettings management (Harlow) are simply awful. Expensive quotes for basic maintenance jobs, poor administration, charge for things not approved, don't call back, having to chase refunds due, no apologies for errors. These are not one-off problems. I'm so fed up with the lack of management that I pay dearly for monthly, I've decided to sell up. Another tenancy off on the market pushing up prices for the poor renters! Thanks WHB

Julie · 13 September 2022

★★★★★ 1/5

Trustpilot

If i could give a zero i would..viewed…

If i could give a zero i would..viewed a rental property..paid a holding deposit..at no point was i informed this was non refundable if i changed my mind.. young lad at agents lied about telling me it was non refundable..apparently he told me verbally when we had only communicated via email..sought legal advice..now reporting to TPO

Ms · 29 April 2024

★★★★★ 5/5

Google

Savills sold our house quickly and efficiently, with great communication throughout the process. They also helped complete the sale by pushing other agents and conveyancers to keep the pressure on and keep us informed of what was happening. Special mentions for Charlotte, who kept pushing the process, and for Tanya overseeing the whole sale from the start. Friendly and professional, we'd recommend this office.

Jim · 10 November 2023

★★★★★ 1/5

Trustpilot

Dreadful, beyond belief and blatantly lie!

Dreadful! I would not want anyone to go through the same experience that I have had with this company!Tried to cover up what they had done by deleting part of an email which they thought was evidence! Caught them out and reported them.I was waiting for a response from them with regards to a new build property that I had paid a deposit on and instead of getting back to me after being strung along with lies for months they placed the property back on the market (Found on Rightmove without informing me ) whilst their client still had my deposit. They then lied on numerous occasions saying they had asked their client to refund the deposit but it was proven that they hadn't requested and were just lying despite emailing me confirmation! Do not use this company even if it is for your dream home! just hope that another agent has the property up which is quite often the case.

Nathan · 26 May 2022

★★★★★ 1/5

Trustpilot

Do not touch this company with a barge…

Do not touch this company with a barge pole. They just want to tick boxes. Customer service is zero at Wakefield branch. We refused to answer personal questions until after the valuation so they refused to come out to the house to do the quote!. They obviously do not want the business or the commission. Ticking boxes and being corporate is far more important!. Get a grip W H Brown as I fear you have lost touch with what your company values actually are. Anyway I'm sure that one of the other agents that we have lined up will be more than happy to market our house without the need for us to answer needless questions, just for a valuation. Shame on you.

Dawny · 23 May 2022

★★★★★ 2/5

Trustpilot

Hard to get your deposit back

I rented a house with them. The deposit they took off me still haven't been returned after over a month now. They, along with the landlord, try all they can to reduce the amount of it flagging things that needs to be sorted that had already been there when I moved in. You won't get your deposit back, at least not in full. I Do NOT recomend them. They're quite dishonest.

Chris · 25 April 2023

★★★★★ 1/5

Trustpilot

Poor staff

The bizarre staff works at this agency. spoke for twenty minutes and then booked to view a house, but got no text no email of address and time. When I rang to inquire about my viewing, they had no record of me, hence no booking. Such a good house in S2, Sheffield, cant view or buy because of the staff working at Sheffield branch.

Ashfaque · 31 October 2023

★★★★★ 1/5

Trustpilot

Avoid at alk cost

Untrustworthy, arrogant, disrespecful.

D · 7 February 2026

★★★★★ 5/5

Google

Could not fault the service and support provided by Jennifer. Even had replies to my questions out of office hours. She made a challenging time go smoothly. Thanks again for your professionalism.

Colin · 17 April 2025

★★★★★ 5/5

Google

Savills York provided a first-class, professional service and were very flexible in meeting our requirements. Tanya Coffey and her team were always on hand and personally committed to making the sale process as smooth and efficient as possible. We were very pleased with the outcome.

Angelo · 11 November 2018

★★★★★ 2/5

Trustpilot

Began well but …So far as initial part…

Began well but …So far as initial part of process and valuation and achieving sale they were indeed good to very good , however the buyer that purchased I took the viewing and the buyer said it was because of that it sold to them . The down side came after a sale was agreed . Not one single phone call or email was received . Two other agents we didn’t use rang me at least 3-4 times each between the beginning of October and March to check all was going well and offering service if we needed it .We sold the house completion of sale the £6k+ fee was sent …still nothing .Roll on 6 weeks and we get a phone call from Customer service asking for feedback on why we “removed our property from the market “ !!?? So they had no idea that they had sold the property…unbelievable. I then proceeded to impart some feedback on their lack of customer service . A week later , I get a letter ! From the Ramsey office saying similar “hear you have removed your property from market ..might be fees to pay under terms of contract “ !!!!So I emailed the said agent , and copied in Peterborough office to say how delighted I was that they wrote telling me I had “withdrawn “ my property from market and that as that must be the case because they said so , I should therefore be due a very nice refund or part refund for what they charged for a sale that apparently didn’t happen ….Guess what , not a snip of a response from either Peterborough or Ramsey .Now call me old fashioned but I really think if you pay a company for a ‘service ‘ the very least one could expect is an email thank you for using them along with acknowledgment of settlement of fee …On the basis of above and despite the outcome of very good sale , feel somewhat peeved and reluctant to offer recommendations. Sad but in my opinion just .

Pauline · 25 April 2022

★★★★★ 1/5

Trustpilot

WHB Loughborough - Shocking

Me and my partner were to rent a house with WHB. I went to view the property, which was a very rushed viewing by the agent. Apart from it being a very rushed viewing, the property seemed alright. The current tenant was still living there so the house was still furnished. We ended up agreeing to rent it.Moving day comes, we get to the now empty house, and the landlord is there, decorating. We go in, he immediately says "right let me tell you whats wrong with the place". RED FLAG We take a look around, and the place is absoultley disgusting. Dirty, rising damp on the Walls, paint peeling off. the kitchen was so dirty, with grime everywhere. The landlord himself made us feel very uncomfortable, he wanted to check on us every 2-3 months. He clearly had no idea what he was doing.He had tried to cover up the rising damp by painting over it, so the paint was just peeling off. We immediately backed out and got our money back.It seems that WHB will just let any old fool rent there disgusting houses out. They dont vet the landlords.They are also terrible at getting back to you, they say they will do something and you have to chase them up weeks later because they still havent done it.Me and my partner are now looking to buy a house. We are actively avoiding any houses being sold through WHB. Even if we see the perfect house, we are NOT buying through them.Avoid this company at all costs.

Jamie · 19 April 2022

★★★★★ 2/5

Trustpilot

A shambles

Never have I experienced such a shambolic hand over of keys after completion on my property. WhB had no record of my keys nor did they know where they were. After 4 hours of waiting I finally got them (one was a neighbour's key) after a locksmith had to change the locks so that we could get into the property.Whilst the staff were polite and friendly I'm afraid it did not reflect well on the business.

Joyce · 9 October 2022

★★★★★ 5/5

Trustpilot

A massive thank you dan halliwell…

A massive thank you dan halliwell (yeadon) , got my offer for a new home July 2021 , lots of obstructions thrown in my way to get a completion, was losing the will after 7 months of waiting for things to move , then suddenly I got a new mortgage advisor dan and things started moving with him pushing solicitors along and keeping me updated , now I have my new home , can't thank you enough for the constant pushing dan, would recommend dan to anyone who is planning a move

Maggie · 14 April 2022

★★★★★ 1/5

Trustpilot

Absolutely shocking experience for my…

Absolutely shocking experience for my elderly parents dealing with the skegness branch .Total incompetence from the lazy staff who have put them through 6 months of being messed about after they had accepted an offer for the sale of their bungalow .W H Brown strung the thing out that long and stressed my parents so much they felt they needed to finally say enough is enough and take the house back off the market .

Amanda · 14 November 2022

★★★★★ 1/5

Trustpilot

Very unprofessional people

Very unprofessional people. Will not recommend to anybody. Arranged a virtual viewing for one of the properties to rent. They never called. Next day they said they made a video and will send on whatsapp. Never sent it. 2 days later after the weekend i drove 2 hours to look at that property on their phone. By then the property was given to someone else.Worst agency ever.

Yasir · 24 July 2023

★★★★★ 5/5

Google

Highly recommend Tom at Savills, he worked hard to find the right house for us, hugely flexible with viewings and really understood what we were looking for.

Charlotte · 10 November 2022

★★★★★ 1/5

Trustpilot

Horrible experience - BE AWARE

Agency in Loughborough / WHB in general. Very poor customer service. Lack of communication. Many promises but just lies. Properties advertised on Friday night. I rang them on Saturday at 9AM, they said that they needed to check availability from vendor and they booked a mortgage advisor for Monday. I kept calling them on this day but no answer.Monday, their advisor called me and said that the appointment is booked for Tuesday and he will confirm that with me on Tuesday morning. And I never have him contact me back. I also rang the agency to book for the viewing and they said that I have booked for Thursday and 'the confirmation email will be arrived shortly'. Nothing in my mailbox. I kept calling them again but no answer. Their Letting department promised that they took a note and will ask Buying department to ring me back. And again nothing back.Tuesday. I rang them again and they said that the property is under offer and they promised to ring me back to confirm. Again nothing is back.Truly their customer service is very poor. You can see around that there are many people have the same experience.

Gaubuali · 5 April 2022

★★★★★ 1/5

Trustpilot

Pretty much useless

I've had two experiences with WHB - neither very successful. The first time after I went with a different agent I had a phone call from an irate WHB agent berating me for having the nerve to go with somebody else. It was through gritted teeth I went with them a second time a few years later but there were reasons behind it. However despite using a different branch they turned out to be pretty much useless at doing the one thing they are supposed to be good at; i.e. selling a house. Inept, uninterested, poor service, a smattering of viewings over 3 months after being told 'supply can't keep up with demand' and all the usual spiel. Cancelled the contract before the 20 weeks was up and so glad to be free from this shoddy outfit. Avoid at all costs.

PHIL · 31 March 2022

★★★★★ 5/5

Trustpilot

Great Team at Spalding Branch

I spotted a property that was for sale by modern auction, a viewing was arranged with a second following swiftly. We were planning to rent our existing property and Dan came out to have a look, give us a valuation of the house and possible letting value. David Bourner the branch mortgage adviser that we have used now for the third time was able to go through our details and work out our affordability. We did come across some issues as the property we were purchasing was next to a commercial car sales garage and the first two lenders didn't want to take the risk. With the Auction reservation fee already paid it was nail biting times. But David prevailed and got us the mortgage we needed, he even putting up with my incessant emails and calls all with good grace. I have been very happy with the service provided during our purchase and am happy to say we are all moved in and loving it.

Mrs · 24 March 2022